• Title/Summary/Keyword: masscustomization

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A Study on the Advancement of the Competitive Power of Korean Electronics and Automobile Industries from a Product-Architectural Point of View (제품구조 관점으로부터의 한국 전자 및 자동차 산업 경쟁력 제고 방안에 관한 연구)

  • Rho, Hyung-Jin
    • Journal of the Korea Society of Computer and Information
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    • v.15 no.2
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    • pp.179-187
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    • 2010
  • The purpose of this study is to suggest the advancement of the competitive power of Korean electronics and automobile industries from a product-architectural point of view. There are two types for the characteristics of parts. They are the modular type and the integral type. The former is very independent between one subsystem and another, whereas the other is very dependent. The distinction of product architecture makes them different for the ability to organize developing products suited for the product manufacturing. The organizing ability is generally divided into the abilities of 'modulation integration' and 'selection assembly'. For the integral products such as cars, the integration ability is important between an enterprise and another, as well as between a part and another. However, the modular products such as a PC need the ability to select and effectively organize optimal parts or enterprises. The strategy raising product competitiveness is pursued by synthesizing 'design manufactu-turing strategy' for the product architecture and 'customer value strategy' for the customer values.

Study on Customer Satisfaction Performance Evaluation through e-SCM-based OMS Implementation (e-SCM 기반 OMS 구현을 통한 고객 만족 성과평가에 관한 연구)

  • Hyungdo Zun;ChiGon Kim;KyungBae Yoon
    • The Journal of the Convergence on Culture Technology
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    • v.10 no.3
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    • pp.891-899
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    • 2024
  • The Fourth Industrial Revolution is centered on a personalized demand fulfillment economy and is all about transformation and flexible processing that can deliver what customers want in real time across space and time. This paper implements the construction and operation of a packaging platform that can instantly procure the required packaging products based on real-time orders and evaluates its performance. The components of customer satisfaction are flexible and dependent on the situation which requires efficient management of enterprise operational processes based on an e-SCM platform. An OMS optimized for these conditions plays an important role in maximizing and differentiating the efficiency of a company's operations and improving its cost advantage. OMS is a system of mass customization that provides efficient MOT(Moment of Truth) logistics services to meet the eco-friendly issues of many individual customers and achieve optimized logistics operation goals to enhance repurchase intentions and sustainable business. OMS precisely analyzes the collected data to support information and decision-making related to efficiency, productivity, cost and provide accurate reports. It uses data visualization tools to express data visually and suggests directions for improvement of the operational process through statistics and prediction analysis.