• 제목/요약/키워드: managerial support

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공공기관의 데이터 품질에 영향을 미치는 요인에 관한 연구 (A Study on the Influence Factors in Data Quality of Public Organizations)

  • 정승호;정덕훈
    • 정보처리학회논문지:소프트웨어 및 데이터공학
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    • 제2권4호
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    • pp.251-266
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    • 2013
  • 정보화의 진전으로 행정 및 공공기관이 보유한 데이터에 대한 활용요구가 증대하고 있으나, 데이터 품질 문제로 많은 행정 및 공공기관이 공공 데이터의 개방 공유에 적극적으로 참여하고 있지 못하다. 본 연구에서는 선행연구에서 제시된 데이터 품질관리 성공요인을 조직적 차원과 관리적 차원으로 구분하고 이들 요인이 조직의 데이터 품질관리 수용을 통해 품질수준에 영향을 미치는지를 분석하였다. 연구결과, 품질관리 권장 및 지원과 같은 조직차원의 요인은 품질관리 수용에 영향을 미치며, 기관의 데이터 품질 수준과 관계를 가지는 것으로 나타났으나, 법제도 및 책임소재의 명확화와 같은 관리적 차원의 요인은 품질관리 수용에 영향을 미치지 않는 것으로 나타났다. 본 연구는 공공기관을 대상으로 한 품질관리가 초창기인 현 상황을 고려할 때 관리적 접근보다 전사차원의 공감대 형성이 필요함을 제시하였을 뿐만 아니라, 품질 수준에 직접적으로 영향을 미치는 품질수용 요인을 도출하여 제시하였다는데 의의를 가진다.

지식집약형 컨설팅프로세스 지원을 위한 경영의사결정지원 기술모델 개발연구 (Development of managerial decision-making support technology model for supporting knowledge intensive consulting process)

  • 김용진;진승혜
    • 디지털융복합연구
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    • 제11권4호
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    • pp.251-258
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    • 2013
  • 21세기 들어와 기업은 갈수록 복잡해지고 변동성이 커지는 경영환경에 직면하게 되었다. 또한 다양한 고객의 요구와 치열해지는 경쟁에 대응하기 위하여 경영 전 분야에 걸쳐 긴밀하고 체계적인 의사결정 대안을 선택하고 관리해야 하는 부담이 가중되고 있다. 본 연구에서는 경영의사결정을 지원할 수 있는 기술모델을 컨설팅 문제해결 절차와 기법, 경영프로세스 지식체계와 연계하여 구성하고 문제해결도구로써 지식체계에 기반한 시뮬레이션 도구 활용에 대하여 논의하였다. 나아가 제안하는 경영의사결정지원 기술모델의 시스템구현을 통한 체계적인 지식체계의 확충과 발전 필요성을 논의하였다. 경영의사결정지원 기술모델은 크게 세 가지 요소로써 구성되는데 첫 번째는 문제해결기법으로 참조자료로써 활용이 되며, 두 번째는 표준비즈니스 프로세스와 참조프로세스 모델 정보를 포함하는 프로세스관련 지식체계이다. 세 번째 요소는 문제해결기법과 프로세스 관련 지식체계를 정보로 활용하여 대안을 생성하고 분석하는 도구인 시뮬레이터로 정의하였다. 위의 세 가지 주요요소들은 컨설팅 과정전반에서 표준화된 문세해결 절차에 따라 체계적 분석을 수행하도록 하는 가이드라인을 제세하고 각 분석단계별로 분석기법에 대한 정보를 제공하여 의사결정의 정확성와 객관성 확보를 지원한다. 경영의사결정 지원기술 모델은 궁극적으로 지식집약형 컨설팅 프로세스를 지원하여 다양한 컨설팅 지식을 축적하고 컨설팅기법의 발전과 활용을 촉진하여 컨설팅 산업 발전의 기반기술 개발에 기본 프레임워크를 제공하는데 의의를 지닌다.

생태계 관리에 대한 공무원의 의사결정과 그 심리 (Public Managers' Decision-Making and Their Psychology on Managing Ecosystems)

  • 이정석
    • 환경정책연구
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    • 제11권3호
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    • pp.3-24
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    • 2012
  • 한국의 경우 많은 생태계가 정부 조직에 의해 관리되고 있다. 그러므로 생태계 관리에 대한 공무원들의 의사결정은 한국의 생태계 관리에 큰 영향을 미치고 있으며, 그들의 의사결정에 따라 한국의 생태계가 효과적으로 관리될 수도 있고, 반면 그렇지 않을 수도 있다. 본 논문에서는 생태계 관리의 목적을 생태계의 지속성 확보라고 전제하고, 생태계 관리에 대한 공무원들의 의사결정과 그 심리에 대해 살펴본다. 생태계 관리 활동에는 기본적으로 불확실성이 수반되며, 공무원들은 관리 활동에 대한 의사결정 준거로서 법에 대한 지식, 과학에 대한 지식, 정부 간 관계에 대한 지식, 그리고 지방 거버넌스에 대한 지식을 활용한다. 본 논문은 공무원들의 의사결정을 설명하기 위해 불확실성 하 인간의 판단에 관한 심리 이론을 채택한다. 공무원들에 의한 효과적인 생태계 관리란 그들이 가지고 있는 네 가지 종류의 지식을 관리 활동에 모두 활용하는 것을 의미하고, 이를 위해서는 정부의 정책적 뒷받침이 필요하다. 본 논문의 결론에서는 효과적인 생태계 관리를 위하여 공무원들이 법, 과학, 정부 간 관계, 그리고 지방 거버넌스에 대한 지식을 적극 활용할 수 있도록 만들기 위한 정책적 제언을 제시한다.

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외식 프랜차이즈 가맹점주의 필요 역량 분석: The Locus for Focus 모형 중심으로 (Analysis of Required Competency for Foodservice Franchise Owner : The Locus for Focus Model)

  • 김은성;리상섭
    • 한국프랜차이즈경영연구
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    • 제10권4호
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    • pp.31-42
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    • 2019
  • Purpose : This study can provide various implications for the franchisors to expand activities related to franchise support or to develop andoperate an education program for foodservice franchise owners. Research design, data, and methodology : For those purpose, first, the literatureand literature related to the competency of domestic franchise owner were collected and reviewed through the Korea Education and Research Information Service (RISS). Second, the questionnaire was prepared based on the theoretical basis prepared through previous studies. Based onthe foodservice franchise owner's competency model presented by Kim & Lee (2019b), 13 franchise owner's competencies were marked with both 'What is' levels and 'What should be' levels. Therefore, the total questionnaire consists of 26 questions. Third, questionnaires were distributed and collected. This study used data from 55 surveys which were gathered from foodservice franchise owners in Seongnam-si. SPSS 25.0 was used to analyze the collected survey data. Descriptive and frequency analysis were conducted to analyze the demographic characteristics of the study subjects. Next, we conduct a t-test to analyze the difference between the level of 'What is' competencies by the franchise owners and the level of 'What should be' competencies. Descriptive statistics were used to derive the priorities of the 'What should be' competencies. The Locus for Focus model was used to derive the priorities of the required competencies. Result : Four competencies of team leadership, teamwork and cooperation, customer service, technical·professional·managerial expertise were found to be the first to be developed. Conclusions : The conclusions of this study are as follows. First, teamwork and cooperation competnecy, and team leadership competency, which are derived from the core competencies of foodservice franchise owners, are among the leadership competencies required as managers of organizations. Second, customer service competency and ttechnical·professional·managerial expertise competency derived from the core competencies of restaurant franchise owners belong to the job competencies. Third, the results of this study suggest that the foodservice franchisors will be able that will serve as a baseline to support the foodservice franchisors and franchise owners for sustainable mutual growth by encouraging their will and encouraging them to create results.

Factors Affecting Activity-Based Costing Adoption in Autonomous Public Universities in Vietnam

  • HOANG, Thi Bich Ngoc;PHAM, Duc Hieu;NGUYEN, Thi Minh Giang;NGUYEN, Thi Thanh Phuong
    • The Journal of Asian Finance, Economics and Business
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    • 제7권12호
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    • pp.877-884
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    • 2020
  • The main aim of the present study is to investigate the factors that are considered affecting the adoption of Activity-Based Costing (ABC) in the autonomous public universities in Vietnam. A quantitative research was carried out. The data was collected through an online questionnaire survey between June 2020 and September 2020 addressed to the target respondents comprising 168 managers and accountants from 23 autonomous public universities in Vietnam, which participated in the resolution project No. 77/NQ-CP of the Vietnamese government on the pilot renovation of operational mechanisms of public tertiary education institutions during the period of four years, from 2014 to 2017. The findings resulted from hypothesis testing by a binary regression analysis based on the SPSS 20.0 software show that training, competition, support of top manager, and university size are the four main factors that positively affect the adoption of Activity-Based Costing (ABC) in studied universities. On the other hand, no statistically significant impact was found on two other variables, namely the variety of services provided and the usefulness of cost information factors. From the research results, discussions and policy recommendations have been presented to promote the adoption of Activity-Based Costing (ABC) in Vietnamese autonomous public universities in the coming time.

고객 구매 프로세스 기반 B2C 차별화 전략 분석 (Customer Buying Process Based B2C Differentiation Strategy Analysis)

  • 구자헌;박우성;한현수
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회 2007년도 추계학술대회 및 정기총회
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    • pp.488-492
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    • 2007
  • In this study, we investigated how to distinguish customer delivered value to re-purchasing in fierce B2C industry. To identify key managerial variables that could distinctively impact re-purchasing, we first identified customer value proposition as per the customer buying decision process. Next, core value propositions of choice efficiency and competitive price are defined to determine vendor satisfaction during the searching stage and purchasing stage. The trust level is also introduced in the sense of reflecting confirmation to guarantee after purchase security. Then, significant managerial variables to impact on core value propositions are extracted. The resulting structural model illustrated that search convenience and quality assurance affect the choice efficiency, and re-purchase intention is strongly explained by both the vendor satisfaction and trust level. The empirical testing results also support that transaction cost reduction is key determinant of shopping at the Internet shopping mall. Furthermore, trust level should be combined to induce re-purchasing in addition to transaction cost savings.

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Effects of Advertising Campaign on the Salesperson's Performance: Should a Multilevel Marketing Firm Advertise Its Brand to Customers?

  • YOO, Changjo;CHO, Yooncheong
    • 산경연구논집
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    • 제10권6호
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    • pp.7-17
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    • 2019
  • Purpose - The purpose of this study is to explore how advertising for multilevel marketing brands affect the salesperson's activity including customer-salesperson interactivity, work attitude, and perceived and actual performance after the campaign. Research Design, data, and methodology - This study collects experimental data, survey data, and actual sales data and applies statistical analyses such as factor analysis, t-tests, and a structural equation model. Results - The results show that advertising campaign can enhance a salesperson's selling activities and provide wide managerial implications to a multilevel marketing firm by filling the gaps for the field of advertising research. Conclusions - Managerial implications include: i) multilevel marketing firms should consider advertising campaigns as a means of changing customer responses because advertising plays a significant role in increasing familiarity with, and knowledge of, attitudes toward the brand, which also helps salespeople interact with customers; ii) multilevel marketing firms should consider brand advertising as a means to support the sales activities of salespeople including sales effectiveness, work attitudes, and perceived performance, and iii) multilevel marketing firms should consider brand advertising as a means to enhance a salesperson's pride and motivation for selling their brand, which will lead to improved sales performances.

온라인 실행공동체(Communities-of-Practice) 활성화 요인과 스폰서의 영향 (Stimulating Online Communities-of-Practice: The Influence of Sponsors in Organizations)

  • 고준;엄기용
    • Asia pacific journal of information systems
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    • 제16권2호
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    • pp.183-203
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    • 2006
  • Firms are increasingly adopting online communities-of-practice (CoPs) with strong managerial support in hopes of promoting knowledge sharing and creation within the organization. Excessive managerial concern and sponsoring, however, could harm the spontaneity of CoP participants, which is one of the pivotal characteristics of virtual communities, and in the end, have negative impact on their smooth operation. In this regard, this study examines the factors which affect the stimulation of CoPs and explores the difference in their operating mechanisms under two differing organizational structural settings by the existence of a sponsor. By analyzing 133 samples of CoPs in a globally leading company, this study found that the existence of a sponsor designated by the organization, has serious influence on the working of CoPs, That is, leaders' enthusiasm and the level of off-line activities are critical factors for the stimulation of CoPs which have no sponsor, while in case of CoPs that have their sponsors, neither leaders' enthusiasm nor the level of off-line activities are significantly related to the stimulation of CoPs. At the same time, the performance of CoPs which have their sponsors was found significantly higher than that of CoPs which have no sponsor. These results indicate that firms need to pay special attention to organizational sponsorship when introducing CoPs within their organizations.

고혈압과 당뇨병 환자의 관리적 특성이 우울과 자살생각에 미치는 영향 (The Effect of Their Sense of Depression and Suicidal Thinking for Managerial Characteristics in Hypertense and Diabetic Patients)

  • 박소희;황병덕
    • 보건의료산업학회지
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    • 제7권4호
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    • pp.221-232
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    • 2013
  • This study aims to analyze the effect of hypertense, diabetic patients, managerial characteristics on their depression and suicidal thinking. Thus, this study selected 6,217 adults over the age of 19 from the 5th first-year data of Korean National Health and Nutrition Examination Survey conducted by KCDC(Korea Centers for Disease Control and Prevention) in 2010. As factors having effect on their suicidal thinking, unmarried patients(p=.000), middle school(p=.045), high school(p=.015), college and higher(p=.018), medicare(p=.045), hypertense(p=.042), exercise walking irregularly(p=.021), sense of depression(p=.035) showed a higher rate of suicidal thinking which were found to be statistically significant variables. Hypertense show a higher rate of suicidal thinking than normal people. Accordingly, it is necessary not only to pay attention to establishing plans to provide Hypertense and Diabetic patients with medical treatments, but to have more concern about their mental health so that they may be provided with a political support future.

제품속성별 신제품개발의 성패구조 분석모형 (Analytic Model on the Success/Failure Structure of New Product Development by Product Characteristic Grill)

  • 권철신;이재하
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 2002년도 춘계공동학술대회
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    • pp.205-211
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    • 2002
  • The purpose of this paper is 1) to extract managerial factor into each cell which is classified by the characteristic grill of new products 2) to construct a management model of new product development for korean companies. For this purpose, the characteristic grill of new products is classified by which is market/technology sphere. Moreover the focus of this analysis is on examination of success/failure factors, which have an important effect upon new product success or failure. The variables for this study were selected from literature survey and pre-interview was implemented specially. The subject of study was project leaders of electronics industry where have taken the leading part in product development activities in Korean manufacturing industries. Enquete survey was conducted in each firm and project managers were asked to respond. Conclusion of this study based on many significant results gained by the various multi-variate analysis are summarized as follows. First, it can he noted that success/failure factors are different by each classified model and characteristic grill of a new product. Second, it has been identified that the important factors of success products were technical & management support and market ability, the important factor of failure product were lacking in ability of technical development and R&D management system construction. This paper presents some useful guidelines in strategic and managerial aspects for development of new products. Concurrently, the model of this study should be a great practical approach for application of actual affairs.

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