• Journal of Distribution Science
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• v.8 no.2
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• pp.13-22
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• 2010

Customer Relationship Management(CRM) paradigm has emerged that suggests organizations will be more successfully if they concentrate on obtaining and maintaining a share of each customer rather than a share of the entire market, with information technology(IT) being the enabling factor. This paper presents five key elements that provide the necessary steps that allow and organization to position its people, business process, and information system to establish and take advantage of this paradigm. The key elements are : (1) IT investment, (2) Website application, (3) IT System application, (4) Communication strategies, (5) CRM Performance. The results show that IT investment, IT system application, and Website application play a vital role in enhancing an Organizational Communication. Also, the results show that IT investment, IT system application, Website application, and Organizational Communication play a vital role in enhancing an organization's performance of customer relationship management. Further, this paper discusses the importance of integrating these four elements for achieving effective customer interaction. The author provides academical and managerial implication for business strategies.

• Journal of the Korea Convergence Society
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• v.10 no.2
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• pp.167-173
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• 2019

The purpose of this study is to propose the direction of competence of future designers required in the fourth industrial revolution. Designers have played an intermediary role in connecting technology and human beings. Therefore, in the fourth industrial revolution the capacity required to perform the intermediate role as a designer has also changed. The paradigm of design which changed step by step through the literature survey was studied. In addition, priorities were confirmed by comparing past and future designer competencies through prior research on designer competencies. As a result, we confirmed that the planning competence to solve complex problems and the competence of design management to realize them. Based on this research, we hope to be able to recognize the direction of competence as a designer in the fourth industrial revolution and to be a reference material for the follow - up study.

• The Journal of Economics, Marketing and Management
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• v.5 no.2
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• pp.10-32
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• 2017

The landscape of corporate reporting is changing quickly. The concepts, elements and principles that characterize the way organizations plan, manage and report their annual performances are currently being questioned, debated, and redesigned throughout the world. However, widening the scope of corporate performance and reporting is a major issue. Research needs to bridge the gap between social and financial performance by considering corporate performance in a wider perspective. At base, IR is a relatively new but powerful idea: enhancing the way organizations think, plan and report the story of their business. Organizations are using IR to communicate a clear, concise, integrated story that explains how all of their resources are creating value. This paper examines the rise of what has been widely claimed to represent a new and striking future for corporate reporting, namely the notion of "Integrated Reporting" (IR). Unfortunately, there is poor empirical research work undertaken which has focused on published integrated reports. This research study provides initial analysis of the content and structure of the corporate integrated reports published in 2013 and available on the International Integrated Reporting Council (IIRC) Emerging Examples Database. As part of this study, Integrated Reports were analyzed for company information, report information and report content. Moreover, they were also evaluated as to the extent these adhered to the integrated reporting (IR) Guiding Principles, Content Elements, and the multiple capitals model. Findings of this study indicate that "early integrated reports were mostly lengthy, fail to adhere to all the guiding principles, and covered four of the six capitals suggested." At present, no universally accepted global framework for IR exists and it is still largely a voluntary practice. We believe that IR of both financial and non-financial performance should be made mandatory, and it should become a universal practice for all the global listed companies within the next 5-10 years.

• Korean Journal of Computational Design and Engineering
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• v.15 no.2
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• pp.124-135
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• 2010

PLM(Product Lifecycle Management) is one of innovative manufacturing paradigms which leverages e-business technologies to allow a company's product content to be developed and integrated with all company business process through the extended enterprise. In these days, most construction companies also make an effort to enhance their systems for creating, sharing and managing information to improve business efficiency through entire lifecycle of project execution. Because of different needs, business process and diverse engineering activities such as design, structural analysis, installing simulation, documents and data managements, a new paradigm for construction companies is needed to manage and share the entire workflow, and information in total project lifecycle. In this paper, we conducted user requirement and business process analysis of constructions to design C-PLM system which is a PLM system for effective management of civil project and engineering activities. Also, we implement C-PLM system based on commercial PDM system, and applied it to civil project as case studies.

• Journal of Korea Society of Digital Industry and Information Management
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• v.13 no.1
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• pp.69-78
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• 2017

As the smartphone-based devices are diffused and developed rapidly, they provide the convenience to the users. The abovementioned sentence technologies are being used not only in the existing sensor and wireless network technology but also in the application services of the diverse fields application services such as smart appliance, smart car, smart health care, etc. and the new fusion paradigm from the industry is presented by undertaking the researches in diverse area by the enterprises and research institutions. However, the smart environment exposes its weaknesses in the mobile terminal area, existing wireless network and IT security area. In addition, due to new and variant ways of attack, not only the critical information are disclosed However also the financial damages occur. This paper proposed the protocol to perform the smartphone-based safe device monitoring and safe communication. The proposed protocol designed the management procedure of registration, identification, communication protocol and device update management protocol and the safety against the attack techniques such as the an-in-the-middle-attack, impersonation attack, credential threat, information leaks and privacy invasion was analyzed. It was observed that the proposed protocol showed the performance improved by approximately 52% in the communication process than the existing system.

• IE interfaces
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• v.10 no.1
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• pp.169-187
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• 1997

Recently, in organizations many decisions are being made by groups. And the organization is changing a lot so are groups. To help decision making of changing groups, we need more flexible and more adaptive GDSS. Therefore one of the critical success factors of GDSS is flexibility and incremental improvement. Prior research on specifying design requirements of GDSS suggests generic design requirements. But they are too general to be incorporated directly into system design, because of the disparity between real group and ideal group that the researchers studied. Many design strategies that start from the generic design requirements thus have contingency variables that changes as the characteristics of group change. From the viewpoint of developers, these variables implicate the desirability of flexibility. To achieve flexibility we need new methodology of design and implementation. Nowadays, object-oriented analysis and design methodologies have been progressed to the point that many systems are being developed through these methodologies. In this paper, a design is proposed using Object-Oriented Modeling Techniques(OMT). Exploiting object-oriented paradigm results in a highly flexible and easily upgradable design.

• Asian Journal of Business Environment
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• v.2 no.2
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• pp.35-39
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• 2012

Purpose - Today's world is rapidly changing due to swift changes in organization's infrastructures and supply chain is becoming an important factor which affects the organization's global competitiveness. Research design / data / methodology - Researchers indicated that environment uncertainty is considered an external driving force to establish a unique supply chain. Market competition, reducing the gap of performance and quality between the products are compelling the practitioners and researcher to change the paradigm of managing the business processes effectively and efficiently. Results - In old times, supply chain of any organization was measured on the basis of inventory turns, defect rats, lead times, stock buffering and service level. But, Lee H.L. in 2004, published an article in Harvard Business Review who proposed three A (Adaptable, Agile and Aligned) termed as "Triple-A" of successful supply chain. Conclusions - He claimed that organizations can compete through the creation of Triple-A supply chain. Hence, the basic aim of this review paper is to develop basic insights regarding what is Triple-A of supply chain, its importance and functioning in today's competitive world.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.1 no.2
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• pp.69-74
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• 2000

The area of informatization in small business industry consists of production automation. management automation, and network. This paper mainly deals with the management automation which uses management information systems. Functionally speaking, there are four broad categories such as manufacturing, marketing. human resource, and accounting. However, since most of small business industries emphasize more on the manufacturing and marketing, an integrated information system with these two core processes has been developed based on object-oriented methodology. The system, one of the important steps in the stage model this paper proposes, has not only simple and essential features ensuring easy implementation, but also friendly interface and good modularity based on the object-oriented paradigm.

• The Journal of Information Systems
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• v.19 no.1
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• pp.79-96
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• 2010

The organizations in the competitive business environment are under pressure of handling internal management processes as well as external supply chain issues. In addition, the paradigm of supply chain management (SCM) has been shifted from static to dynamic problems. For the efficient SCM, organizations should be a RTE (Real Time Enterprises) that views entire supply chains as a single entity. In this paper, the agent system that makes RTE and dynamic supply chains possible is developed. Then, the developed agent system is verified in the TAC SCM(Trading Agent Competition Supply Chain Management) experimental environment and a dashboard is also developed for monitoring management activities of supply chains. The contributions of this paper are as followings. First, unlike the previous agent systems, the suggested agent system in this paper provides autonomy and scalability using SOA. Second, this suggested model for dynamic environment can be applied for the development of software supporting a SCM.

• IE interfaces
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• v.21 no.2
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• pp.229-236
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• 2008

Recently, ubiquitous computing paradigm considers as a tool for making innovation and competitive strength in manufacturing industry like other industries. Particularly, the location-based service that enables us to trace real-time logistics make effective management of schedules for inventory control, facilities and equipments, jobs planning, and facilitate the processes of information management and intelligence, which relate with ERP and SCM in organizations. Our study tries to build the location-based system for products of semiconductors in manufacturing place and suggests the good conditions and effective tracking procedures for positions of products. Our study show that the system is good for the saving of time in tracking products, however, it has to be improved in terms of accuracy. The study verifies the application of RFID technology in manufacturing industry and suggests the improvement of photograph process through RFID. In addition, our research introduces the future operation of FAB in semiconductors' processes that relate with real-time automation and RFID in manufacturing company.