• Title/Summary/Keyword: local government public service

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Customer Satisfaction Analysis for Urban Railway Service Quality by IPA Analysis (IPA 분석을 이용한 도시철도 서비스품질의 고객만족도 분석)

  • Kim, Heung-Chul
    • Journal of the Korean Society for Railway
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    • v.18 no.5
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    • pp.502-511
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    • 2015
  • The purpose of this study is to prioritize the importance of urban railway service quality through statistical analysis. This was done to maximize customer satisfaction by providing customers of urban railway services (including LRT), operated by the local government, with a better customized service quality. It was hoped that this project would boost the need for public transportation by increasing customer satisfaction, which would eventually lead to more profitable revenue. The results of validity certification of expectations and perceptions before and after the use of government funded urban railway and private sector invested urban railways show that there are gaps for 18 items for the government funded urban rail projects (p<.01), while there is no significant difference for 2 items between expectation and perception (p>.05); private sector invested urban railway projects show differences for all 20 items (p<.001). Therefore, IPA analysis is conducted to improve the service quality; this should lead to a remedy that focuses on service quality. The findings of this study will contribute to providing management strategies for boosting customer satisfaction and creating revenue through customized service quality in the urban railway operating industry (including LRT), which is currently suffering from chronic deficits.

Analysis of Research Trends in the Welfare Field of Public Administration (행정학에서 복지분야의 연구경향 분석 : 한국행정학보와 한국정책학회보에 게재된(1978년~2012년) 논문을 중심으로)

  • Ryu, Sang-Il;Hyun, Taik-Soo
    • The Journal of the Korea Contents Association
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    • v.13 no.2
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    • pp.254-262
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    • 2013
  • The purpose of this study is to examine recent trends in the welfare field of Public Administration. Research trends in the welfare field of Public Administration show that welfare-related research has rapidly and quantitatively expanded since 2000 and there were many studies using theories. In addition, it has been discovered that there have been many welfare-related and government centered studies that used empirical (statistical) analysis. On the other hand, the centrality of research keywords was analyzed by using language network methodology. "welfare" was set as the central axis and "Policy", "deciding factor", "ideology" were set as a small central axis. The research keywords, such as "OECD", "elderly", "local government", "service", "nation", "regions", "administration", "satisfaction", "women", "market","budget"were influencing.

A Study on Possibility of RO as a Local Media (지역매체로서의 중계유선방송(RO)의 가능성에 대한 연구)

  • Nam, Chong-Hoon
    • Journal of Digital Contents Society
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    • v.9 no.2
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    • pp.213-223
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    • 2008
  • This study attempted to analyze background and industrial difference of RO and SO. RO was launched for solving a problem of terrestrial broadcasting. After solving a problem of terrestrial broadcasting system, RO has played a roll as a local media. On the other hand, SO was launched by government's policy so SO has been protected and brought up by government. Because market of RO and SO is overlap and competitive, RO has been restricted by government for issuing new license and renewal of permission. Presently, environment of media has been changed very dramatically, so various niche media are needed for various customer's needs. In addition, local media are in trouble of playing a role as a public broadcasting service in Korea. Therefore, RO might be a good solution. In this study for the analysis of the user's needs a survey was conducted. This study shows possibility of RO's roll and function as a local media.

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Investigation on Library Services for Visually Imparied at Public Libraries (공공도서관 시각장애인실 서비스에 관한 조사 연구 - 한밭도서관 시각장애인실을 중심으로 -)

  • Kim Young-Shin
    • Journal of the Korean Society for Library and Information Science
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    • v.38 no.3
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    • pp.177-199
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    • 2004
  • Information technology and internet became necessities of life facilitating communication and information access. Physically handicapped people, who cannot access to new Information easily due to economic, technical and physical handicaps, are likely to live with severe disadvantage in the high-speed information society in which information access right is considered as one of the basic human rights. Therefore, It is highly desirable to develop and improve library service programs for visually imparied at public libraries. In this study, the analyse of service activities for the visually unpaired at Hanbat Public Library and the investigation of user's needs and provider's points of view of staff members through individual Interviews were followed by the propositions gor the Improvement of services at local public libraries. And the consrtuction of cooperative networks with proper role-shares among service rooms for visually Imparired In public libraries, special libranes, social welfare organigations and government offices was confrimed to be the most urgent task.

Legal Regulation and Ways to Overcome Corruption in The Authorities of Public Administration

  • Puzyrnyi, Viacheslav;Liutikova, Margaryta;Butko, Mykola;Lashuk, Oksana;Olyfirenko, Yuliia
    • International Journal of Computer Science & Network Security
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    • v.21 no.12
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    • pp.293-299
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    • 2021
  • This study is caused by the urgent need to constantly fight against such a shameful phenomenon of society as corruption, the flourishing of which cannot be overlooked. This phenomenon has many negative manifestations and consequences, undermines the national security of the state, slows down the development of democracy, worsens the state of all spheres of life (economic, political, administrative, etc.), worsens relations with foreign partners, forms tolerance for corruption in the public consciousness. Today, the process of fighting corruption is extremely important for our country, because it depends on the independence, democracy, sustainability of Ukraine. However, there is a complex and ambiguous situation regarding this process, as there is a clear coordination of state policy in the fight against corruption, insufficient and narrow understanding of ways to combat it. There is a lack of efforts by the authorities to overcome corruption challenges and use ineffective means of combating them. Instead, corruption causes great material and moral damage to states as a whole and many of its citizens.

A Study on the Relation between the Human Resource Management and Management Performance in Enterprise : Focused on the Malcolm Baldrige's Evaluation Model (기업의 인적자원관리와 경영성과의 관계에 대한 연구 : 말콤 볼드리지 평가 기준을 중심으로)

  • Park, Hyung-Keun;Chung, Young-Bae
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.33 no.4
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    • pp.85-99
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    • 2010
  • This study is to identify the present condition and level of human resource administration in domestic profit and non-profit organizations, and to investigate on the relation between human resource management and management performance in enterprise. This study is to make items related to the human resource management of American Malcolm Baldrige Award's level and management performance researching questions, investigates seven patterns of organs surveyed positively. The results are as follows: Firstly, the profit organs like manufacturing companies shows more positive than non-profit in comparison with human resource management of each organs. And a local government and public enterprise which is non-profit show to recognize human resource management is insufficient on th whole. Secondly, perception level of a medical institution, educational institution and service industry about aromaticity of human resource management by global standard shows to be positive, but the local government negative. Thirdly, the profit organ in the recognition of human resource management about details practice too, shows to be positive, while non-profit negative. Fourth, the result which compares and analyzes management performance between the similar industry overall show to recognize positive, but public enterprise negative about product, service performance and human resource management. Fifthly, the details practice of human resource administration shows to influence meaningly to all management performance. Therefore, all organizations will positively confront human resource management, make the circumstance of organization through systematic program, and promote the management performance of the organization.

A Study on the Development of Life Sports outdoor For Community Welfare

  • KIM, Young-Chul;KIM, Jun-Su
    • Journal of Sport and Applied Science
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    • v.4 no.1
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    • pp.1-7
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    • 2020
  • Sport activities of the local residents are admitted as a positive and awarding welfare. This study reviews the current status of and the way to activate life sport program on the policy level that would bring a number of effects. By reviewing related-literature review, this study presents theoretical and practical foundation regarding on the necessity for the local social welfare, organization operation, facilities, participation, leadership, and program management. Finally, the authors suggest policies for life sport development on local level below. First, in order to the function of sport for all in social welfare system, it is needed to pursue institutional changes to secure diversity in the age group which participates in sports for all. Second, connectivity in public sports facilities should be fortified. The government should develop sports program in conjunction with public sports facilities built for the interest of community members. Third, club advisors should be educated with well organized-manual and reeducated to rebuild their capacity to develop the programs and manage them if necessary. In the similar view, the policy which can check the advisor's field experience and ability should be prepared. Fourth, for economic sustainability, a profit generating project developing a target marketing strategy is required.

Analysis of Productivity by Environmental Factors in Regional Base Public Hospitals (지역거점 공공병원의 환경적 요인에 따른 생산성 분석)

  • Lee, Jinwoo
    • Korea Journal of Hospital Management
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    • v.22 no.3
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    • pp.46-60
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    • 2017
  • The purpose of this study is to analyze the difference of productivity according to environmental factors among 25 Regional base public hospitals. Also this study is to propose a method to improve the productivity of Regional base public hospitals in the future by improving the public performance and stable management performance by studying the productivity variables affecting profitability. The survey period was based on the last three years, and 25 Regional base public hospitals were selected for the survey. The dependent variable is the total capital medical marginal profitability and the medical profit marginal profitability which are the indicators of profitability. The independent variable, productivity, is classified into three indicators: capital productivity, labor productivity, and value added productivity. The ANOVA analysis method was used to analyze the productivity difference according to the frequency factor and the environmental factors of the Regional base public hospitals. Finally, we conducted a hierarchical regression analysis to examine the productivity variables affecting profitability. The results of this study showed that there were differences in productivity due to environmental factors such as hospital size, competition in the local medical market, and differences in management performance. The difference in productivity and profitability depending on the environmental factors suggests that it is difficult for Regional base public hospitals in each regional base to perform a balanced public service. In order to overcome this, it is necessary to provide balanced medical services such as government financial support expansion, regional medical demand forecasting and facility infrastructure construction.

A Study on the Vitalization of Dong-office Minilibraries as Service Stations for Public Library in Daejeon City (봉사거점으로서 동사무소문고의 활성화 방안 연구 - 대전광역시를 중심으로 -)

  • Kim, Young-Shin
    • Journal of the Korean Society for Library and Information Science
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    • v.36 no.1
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    • pp.5-24
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    • 2002
  • The purpose of this study is to find out ways for establishing the identity and for strengthening the function of Dong-office minilibraries, which are nation-widely sprouted according to the Government’s policy of converting the Dong-office’s functions. The general operating status of the minilibraries were investigated by telephone interviews with the minilibrary operators, the collection and usage status by on-site observation, and the user behaviour by user surveys. For the effective operation of the Dong-office minilibrariea they should be identified as service stations of public libraries, supported technically by the local public libraries, and connected to the local educational and social service institutions for the securance of users and volunteers. Networks among the minilibrary operators should also be established for exchanges and cooperations. Furthermore, operating models should be developed according to the library’s environments and the user’s needs.

Factors Affecting the Adoption of Innovative Service System in Public Sectors : A Case Study on Implementing Double Entry Bookkeeping With Accrual Basis in Government Accounting System (공공부문의 서비스 혁신 수용에 관한 실증연구 : 중앙정부 및 지방자치단체 회계담당자의 복식부기${\cdot}$발생주의 회계시스템 도입에 관한 사례를 중심으로)

  • Pyun Ho-Bum;Han Kwang-Hyun;Kim Tae Ung
    • Korean Management Science Review
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    • v.22 no.1
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    • pp.103-125
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    • 2005
  • Korean government is planning to adopt double entry bookkeeping with accrual basis in the government accounting system. This paper attempts to identify influencing attitudes of information producers toward the acceptance of the new service system. Several models are introduced, including Luder's Contingency Model, Cheng's Politico-Economic Model of Accounting Policy Choice, Roger's Diffusion of innovation, and Davis's Technology Acceptance Model(TAM). A set of constructs are developed as fellows : information producers' knowledges, experiences, altitudes toward the reform, characteristics of cash based accounting system and new accrual based system, a chief executive officer's willingness to support, availability of supporting systems, and social Influences from external environment. This study also incudes hey factors used in TAM, such as perceived usefulness and ease of use. Survey responses are gathered from accounting officers in government ministries and agencies as well as from local governments. Regression analysis shows that, for information producers, both 'perceived ease of use' and 'perceived usefulness' of the new system are the best explanatory variable for the dependent variable. It has also found that 'perceived usefulness' is explained best by individual characteristics such as knowledge and experiences, quality of current cash based s1n91e entry bookkeeping system, chief executive's support, Positive supporting systems and social influences. The useful guidelines for implementing double-entry bookkeeping system with accrual basis are also provided.