• ETRI Journal
• /
• v.32 no.2
• /
• pp.184-194
• /
• 2010

Ethernet ring protection (ERP) technology, which is defined in ITU-T Recommendation G.8032, has been developed to provide carrier grade recovery for Ethernet ring networks. However, the filtering database (FDB) flush method adopted in the current ERP standard has the drawback of introducing a large amount of transient traffic overshoot caused by flooded Ethernet frames right after protection switching. This traffic overshooting is especially critical when a ring provides services to a large number of clients. According to our experimental results, the traditional FDB flush requires a link capacity about sixteen times greater than the steady state traffic bandwidth. This paper introduces four flush optimization schemes to resolve this issue and investigates how the proposed schemes deal with the transient traffic overshoot on a multi-ring network under failure conditions. With a network simulator, we evaluate the performance of the proposed schemes and compare them to the conventional FDB flush scheme. Among the proposed methods, the extended FDB advertisement method shows the fastest and most stable protection switching performance.

• The Journal of Korean Institute of Communications and Information Sciences
• /
• v.27 no.11C
• /
• pp.1046-1054
• /
• 2002

In this paper, we propose a subnetwork-based segment restoration scheme to reduce the restoration time and restoration resources. And we compare and analyze the restoration performance according to the size of divided subnetworks. Segment restoration is based on network partitioning where a large network is divided into several small subnetworks and the end-to-end data path is divided into multiple segments according to the subnetworks. In segment restoration, the link/node failure is restored by segment instead of end-to-end path. Because most faults are restored within the subnetwork, the restoration performance can be improved. From the simulation analysis, we verified that the proposed segment restoration has advantage of restoration time and backup resource utilization.

• Journal of the Korea Institute of Military Science and Technology
• /
• v.15 no.6
• /
• pp.770-778
• /
• 2012

In this paper, we propose a multi-path construction scheme to improve the survivability of a multicast session in military hybrid networks. A military hybrid network consists of a static backbone network and multiple mobile stub networks where some nodes are frequently susceptible to be disconnected due to link failure and node mobility. To improve the survivability of multicast sessions, we propose a construction scheme of ${\kappa}$ redundant multi-paths to each receiver. In order to take account of different characteristics of static and mobile networks, we propose quite different multi-path setup approaches for the backbone and stub networks, respectively, and combine them at the boundary point called gateway. We prove that our proposed scheme ensures that each receiver of a multicast session has ${\kappa}$ redundant paths to the common source. Through simulations, we evaluate the performance of the proposed schemes from three aspects : network survivability, recovery cost, and end-to-end delay.

• The KIPS Transactions:PartC
• /
• v.14C no.3 s.113
• /
• pp.267-276
• /
• 2007

In OSPF, the larger and more unstable the area, the greater the likelihood for performance problems associated with routing protocol recalculation. Generally, an area should have no more than 50 routers. Areas with unstable links should be smaller. Military tactical data network is used for military operations during war-time. It consists of wireless network for mobility of node. Thus, it has low-bandwidth and unstable property. In addition, it is expected that many kinds of router-failure, Link-failure and recovery at emergency period. However, Military tactical data network is designed with about one and half times the number of recommendation. This paper proves that the traffic is limited by the increase of re-calculation of area.

• Journal of Communications and Networks
• /
• v.14 no.6
• /
• pp.653-661
• /
• 2012

High-availability seamless redundancy (HSR) is a redundancy protocol for Ethernet networks that provides two frame copies for each frame sent. Each copy will pass through separate physical paths, pursuing zero fault recovery time. This means that even in the case of a node or a link failure, there is no stoppage of network operations whatsoever. HSR is a potential candidate for the communications of a smart grid, but its main drawback is the unnecessary traffic created due to the duplicated copies of each sent frame, which are generated and circulated inside the network. This downside will degrade network performance and might cause network congestion or even stoppage. In this paper, we present two approaches to solve the above-mentioned problem. The first approach is called quick removing (QR), and is suited to ring or connected ring topologies. The idea is to remove the duplicated frame copies from the network when all the nodes have received one copy of the sent frame and begin to receive the second copy. Therefore, the forwarding of those frame copies until they reach the source node, as occurs in standard HSR, is not needed in QR. Our example shows a traffic reduction of 37.5%compared to the standard HSR protocol. The second approach is called the virtual ring (VRing), which divides any closed-loop HSR network into several VRings. Each VRing will circulate the traffic of a corresponding group of nodes within it. Therefore, the traffic in that group will not affect any of the other network links or nodes, which results in an enhancement of traffic performance. For our sample network, the VRing approach shows a network traffic reduction in the range of 67.7 to 48.4%in a healthy network case and 89.7 to 44.8%in a faulty network case, compared to standard HSR.

• Journal of Distribution Research
• /
• v.15 no.3
• /
• pp.71-110
• /
• 2010

1. Introduction Today Internet is recognized as an important way for the transaction of products and services. According to the data surveyed by the National Statistical Office, the on-line transaction in 2007 for a year, 15.7656 trillion, shows a 17.1%(2.3060 trillion won) increase over last year, of these, the amount of B2C has been increased 12.0%(10.2258 trillion won). Like this, because the entry barrier of on-line market of Korea is low, many retailers could easily enter into the market. So the bigger its scale is, but on the other hand, the tougher its competition is. Particularly due to the Internet and innovation of IT, the existing market has been changed into the perfect competitive market(Srinivasan, Rolph & Kishore, 2002). In the early years of on-line business, they think that the main reason for success is a moderate price, they are awakened to its importance of on-line service quality with tough competition. If it's not sure whether customers can be provided with what they want, they can use the Web sites, perhaps they can trust their products that had been already bought or not, they have a doubt its viability(Parasuraman, Zeithaml & Malhotra, 2005). Customers can directly reserve and issue their air tickets irrespective of place and time at the Web sites of travel agencies or airlines, but its empirical studies about these Web sites for reserving and issuing air tickets are insufficient. Therefore this study goes on for following specific objects. First object is to measure service quality and service recovery of Web sites for reserving and issuing air tickets. Second is to look into whether above on-line service quality and on-line service recovery have an impact on overall service quality. Third is to seek for the relation with overall service quality and customer satisfaction, then this customer satisfaction and loyalty intention. 2. Theoretical Background 2.1 On-line Service Quality Barnes & Vidgen(2000; 2001a; 2001b; 2002) had invented the tool to measure Web sites' quality four times(called WebQual). The WebQual 1.0, Step one invented a measuring item for information quality based on QFD, and this had been verified by students of UK business school. The Web Qual 2.0, Step two invented for interaction quality, and had been judged by customers of on-line bookshop. The WebQual 3.0, Step three invented by consolidating the WebQual 1.0 for information quality and the WebQual2.0 for interactionquality. It includes 3-quality-dimension, information quality, interaction quality, site design, and had been assessed and confirmed by auction sites(e-bay, Amazon, QXL). Furtheron, through the former empirical studies, the authors changed sites quality into usability by judging that usability is a concept how customers interact with or perceive Web sites and It is used widely for accessing Web sites. By this process, WebQual 4.0 was invented, and is consist of 3-quality-dimension; information quality, interaction quality, usability, 22 items. However, because WebQual 4.0 is focusing on technical part, it's usable at the Website's design part, on the other hand, it's not usable at the Web site's pleasant experience part. Parasuraman, Zeithaml & Malhorta(2002; 2005) had invented the measure for measuring on-line service quality in 2002 and 2005. The study in 2002 divided on-line service quality into 5 dimensions. But these were not well-organized, so there needed to be studied again totally. So Parasuraman, Zeithaml & Malhorta(2005) re-worked out the study about on-line service quality measure base on 2002's study and invented E-S-QUAL. After they invented preliminary measure for on-line service quality, they made up a question for customers who had purchased at amazon.com and walmart.com and reassessed this measure. And they perfected an invention of E-S-QUAL consists of 4 dimensions, 22 items of efficiency, system availability, fulfillment, privacy. Efficiency measures assess to sites and usability and others, system availability measures accurate technical function of sites and others, fulfillment measures promptness of delivering products and sufficient goods and others and privacy measures the degree of protection of data about their customers and so on. 2.2 Service Recovery Service industries tend to minimize the losses by coping with service failure promptly. This responses of service providers to service failure mean service recovery(Kelly & Davis, 1994). Bitner(1990) went on his study from customers' view about service providers' behavior for customers to recognize their satisfaction/dissatisfaction at service point. According to them, to manage service failure successfully, exact recognition of service problem, an apology, sufficient description about service failure and some tangible compensation are important. Parasuraman, Zeithaml & Malhorta(2005) approached the service recovery from how to measure, rather than how to manage, and moved to on-line market not to off-line, then invented E-RecS-QUAL which is a measuring tool about on-line service recovery. 2.3 Customer Satisfaction The definition of customer satisfaction can be divided into two points of view. First, they approached customer satisfaction from outcome of comsumer. Howard & Sheth(1969) defined satisfaction as 'a cognitive condition feeling being rewarded properly or improperly for their sacrifice.' and Westbrook & Reilly(1983) also defined customer satisfaction/dissatisfaction as 'a psychological reaction to the behavior pattern of shopping and purchasing, the display condition of retail store, outcome of purchased goods and service as well as whole market.' Second, they approached customer satisfaction from process. Engel & Blackwell(1982) defined satisfaction as 'an assessment of a consistency in chosen alternative proposal and their belief they had with them.' Tse & Wilton(1988) defined customer satisfaction as 'a customers' reaction to discordance between advance expectation and ex post facto outcome.' That is, this point of view that customer satisfaction is process is the important factor that comparing and assessing process what they expect and outcome of consumer. Unlike outcome-oriented approach, process-oriented approach has many advantages. As process-oriented approach deals with customers' whole expenditure experience, it checks up main process by measuring one by one each factor which is essential role at each step. And this approach enables us to check perceptual/psychological process formed customer satisfaction. Because of these advantages, now many studies are adopting this process-oriented approach(Yi, 1995). 2.4 Loyalty Intention Loyalty has been studied by dividing into behavioral approaches, attitudinal approaches and complex approaches(Dekimpe et al., 1997). In the early years of study, they defined loyalty focusing on behavioral concept, behavioral approaches regard customer loyalty as "a tendency to purchase periodically within a certain period of time at specific retail store." But the loyalty of behavioral approaches focuses on only outcome of customer behavior, so there are someone to point the limits that customers' decision-making situation or process were neglected(Enis & Paul, 1970; Raj, 1982; Lee, 2002). So the attitudinal approaches were suggested. The attitudinal approaches consider loyalty contains all the cognitive, emotional, voluntary factors(Oliver, 1997), define the customer loyalty as "friendly behaviors for specific retail stores." However these attitudinal approaches can explain that how the customer loyalty form and change, but cannot say positively whether it is moved to real purchasing in the future or not. This is a kind of shortcoming(Oh, 1995). 3. Research Design 3.1 Research Model Based on the objects of this study, the research model derived is