• 한국경제지리학회지
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• 제19권4호
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• pp.694-711
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• 2016

본 연구는 경제전반의 저성장 기조에도 불구하고 성장세를 보이는 지식서비스산업의 입지적 특성과 하위 업종별 고용기회의 변화를 분석한다. 특히 우리나라 20-30대 청년층이 선호하는 전문직서비스업 중 고용분포가 높은 업종인 출판업, 정보서비스업, 교육서비스업을 중심으로 지난 10년간 입지분포의 공간적 특성을 파악하고 고용분포의 변화를 예측한다. 이를 위하여 수도권지역을 대상으로 지식서비스업과 하위 3개 업종별 입지계수(LQ)를 산출하고, LISA 분석을 통해 집중분포지역을 파악한다. 또한 지식서비스업과 하위 3개 업종별 입지분포에 영향을 미치는 사회경제적 요인을 파악하고, 마르코프 체인 모형(Markov Chain Model)의 확률과정을 적용하여 고용분포지역의 변화를 단기예측한다. 분석결과, 수도권의 일부 특정지역을 중심으로 집중분포를 보이고 있는 세 업종별 특성에 따라 분포에 영향을 미치는 유의미한 변수에 차이가 나타났고, 업종에 따라 지역별 고용분포의 재분산에도 공간적 차이가 나타날 것으로 추정되었다. 본 연구에서 살펴본 지식서비스업종은 청년층의 고용분포가 가장 높지만 동시에 인력부족도 높은 것으로 나타났다. 이들 업종별 구인-구직과정의 마찰을 감소시키기 위한 노력이 필요할 것이며, 이는 청년실업 문제를 완화하는 데에도 기여할 수 있을 것이다.

• International Journal of Quality Innovation
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• 제8권3호
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• pp.46-70
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• 2007

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

• 한국IT서비스학회지
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• 제10권3호
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• pp.285-296
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• 2011

Recently world industry trends is moved from manufacturing to service. As a result product-market ideology is central to the service enabler of the service. And value creation and delivery of consumer-oriented services as the core design industry is gaining popularity abroad. But the Service design to dispose of the whole process from planning to be done systematically is not yet established a clear concept. This study suggested problems of the current service design industry, service plans and strategies for the development of service design through open questionnaire and FGI(Focus Group Interview) for using service model methodology which is presented by HyeogIn Kwon et al.(2010). And we also consider 27 kinds of developing challenges for service design industry innovation by 6 sectors, such as workforce, R&D, legal framework, lay the foundation, knowledge service and collaborative service.

• 통상정보연구
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• 제9권4호
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• pp.329-347
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• 2007

Knowledge-based Service evolution and the e-business has emerged as a new economic activity and beyond the time and space limitations. But the Enterprises have been too inactive in their willingness and readiness to adopt e-business models and processes owing to the lack of the directions of e-business, the insufficient network infrastructures and capitals, etc., In this circumstance, as part of this research, This Papers have conducted a survey on the e-business and information conditions and status among the Enterprises. In Conclusions, this study Study on the Informationalization of the Enterprises and Knowledge-based Service Industry Enlarge Strategics for building competition of Enterprises. This study has suggested potential plans to reinforce based in the Knowledge-based Service.

• 디지털산업정보학회논문지
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• 제17권4호
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• pp.103-108
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• 2021

Knowledge graph is a technology that improves search results by using semantic information based on various resources. Therefore, due to these advantages, the knowledge graph is being defined as one of the core research technologies to provide AI-based services recently. However, in the case of the knowledge graph, since the form of knowledge collected from various service domains is defined as plain text, it is very important to be able to analyze the text and understand its meaning. Recently, various lexical dictionaries have been proposed together with the knowledge graph, but since most lexical dictionaries are defined in a language other than Korean, there is a problem in that the corresponding language dictionary cannot be used when providing a Korean knowledge service. To solve this problem, this paper proposes an ontology based on the parts of speech of Korean. The proposed ontology uses 9 parts of speech in Korean to enable the interpretation of words and their semantic meaning through a semantic connection between word class and word class. We also studied various scenarios to apply the proposed ontology to vehicle services.

• 한국건설관리학회논문집
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• 제14권2호
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• pp.160-170
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• 2013

지식서비스 산업은 지식의 생산, 가공, 활용을 통하여 부가가치를 창출하는 산업을 말한다. 지식 서비스 산업은 다른 서비스 산업에 비해 혁신 지향적이고 타 분야에 미치는 영향이 큰 특성을 지니지만, 이에 대한 연구는 미미한 실정이다. 본 연구에서는 지식 서비스를 창출하는 설계사무소의 기술 혁신의 필요성을 제기하며 건축설계사무소의 혁신 성과를 효율성 측면에서 분석하였다. DEA-Tier분석을 이용하여 건축설계사무소의 효율성의 크기에 따라 분류하고, 효율성 격차가 현저한 건축설계사무소들에게는 단기적, 중기적, 장기적인 관점에서의 실질적인 벤치마킹 경로까지 제시하여 향후 설계서비스업의 효율성 제고 전략 수립에 필요한 방법론을 제시하였다.

• 한국IT서비스학회지
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• 제12권4호
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• pp.461-472
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• 2013

Today, In the Service Industry are more getting a lot of convergence of IT utilization. And global IT companies are strengthening that platform based Services Ecosystems. These business in the field, Ecosystem Competitive strategy is difficult to imitate. And this strategy is generated organic Business Model that a by Competitive-Predominance to brings. In addition, the added value of the Service Industry is taken, a new type of job creation by the ripple-effect is huge. However, existing the Ecosystem Theory of Business is a lack of research on the use. Thus, Ecosystem Construction conditions is very difficult. This study is try to successful Platform Case's Analysis such as Apple, Google, Amazon, eBay's. These Ecosystems is that want to know the Major attributes. At first, would be analyzing to previous research, the Service and Knowledge Services' major attributes and Ecosystem studies' major attributes to grasp. Then, from a Group of Experts is to assess the importance. Finally, according to each Platform, examined the Correlation of Major Attributes.

• 지식경영연구
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• 제20권4호
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• pp.99-118
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• 2019

Online financial counseling services are increasingly expanding with the rise of artificial intelligence-based chatbots. It is very important to examine the effects of emoticons noted as alternatives for communicating emotions in online communication between consumers and companies. In this paper, we examine how the use of emoticons affects the consumer's response and investigate the moderating roles of type of counseling agents (human vs. chatbot) and the consumer's subjective financial knowledge. The results show that the use of emoticon in the conversation brings a positive effect on the consumer's intention to use of online chat counseling service. When participants had relatively low subjective financial knowledge, they had higher intention to use online chat counseling services with emoticons only when the agent type was chatbot. When the type of counseling agent was human, this positive effect of the emoticon did not occur. On the other hand, when participants had relatively high subjective financial knowledge, they had higher intention to use online chat counseling service with emoticons only when the agent type was human. This study contributes to providing practical implications to build online chat counseling service using chatbot in the financial industry by studying users' intention depending on the type of agents and the level of their subjective knowledge.

• 한국IT서비스학회지
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• 제7권1호
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• pp.1-22
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• 2008

A business consulting service combines company's knowledge and information with external's ones systematically. This combination achieve knowledge synergy and make added value for the business as a whole. Therefore, a business consulting service has been called Knowledge Ware Industry. Consulting corporations and consultants must provide valuable services for running and growing their business successfully. A value of business consulting service could be identified offset quality and benefits from costs. This study conducted survey about business consulting service quality by SERVPERF model and benefit, customer commitment. The research result showed that the quality of business consulting service effects on the benefit positively and benefit increased customer commitment. Finally, there is positive relationship between customer commitment and intention of continuing of the business consulting service.

• 디지털산업정보학회논문지
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• 제13권4호
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• pp.33-40
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• 2017

Internet of Vehicles (IoV) is a subset of Internet of Things (IoT) and it is an infrastructure for vehicles. Therefore, IoV consists of three main network including inter-vehicle network, intra-vehicle network, and vehicular mobile internet. IoV mainly used in urban traffic environment to provide network access for drivers, passengers and traffic management. Accordingly, many research works have focused on network technology. But, recent concerted efforts in academia and industry point to paradigm shift in IoV system. In this paper, we proposed a knowledge base for intelligence service in IoV. A detailed design and implementation of the proposed knowledged base is illustrated. We hope this work will show power of IoV as a disruptive technology.