• Title/Summary/Keyword: knowledge management

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Customer Knowledge Management--A Case Study of Taiwan's Plastic Industry

  • Ho, Yung-Ching;Fu, Hsin-Pin;Niu, Chun-Fa;Chien, Pei-Hsiang
    • International Journal of Quality Innovation
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    • v.5 no.2
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    • pp.106-121
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    • 2004
  • This paper investigates customer knowledge management activities of Taiwan's plastic industries. The results demonstrate that the bulk of customer knowledge comes from data related to customer purchase orders and complaints. Furthermore, marketing, production, and research and development are the main departments that developed and reuse customer knowledge. The benefits derived from knowledge management for enterprises do not vary with the position of the vendor on the business scope. In addition, the benefits derived by customers from knowledge management are directly related to the benefits gained by the five major business functions, while the benefits derived from the customer knowledge management are also directly related to customer satisfaction. Summarizing the above results, an Acquisition-Development-Reuse (ADR) model is proposed and can provide the enterprises with a systematic reference model when the business attempts to construct a customer knowledge management system.

A Study on Knowledge Management (지식경영에 관한 연구)

  • 이란주
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.11 no.1
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    • pp.175-201
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    • 2000
  • The primary purposes of this study are to introduce knowledge management as a new paradigm and understand the knowledge management system that assists a company and its organization on the whole in adopting knowledge management. In order to do that, the studies associated with knowledge management are analyzed. Then, the concept of knowledge and knowledge management are examined. In addition. knowledge management process. tools, resources and services are explored as key components in designing a system. This study can be utilized as a basic material when knowledge management programs are designed.

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Case Study On Knowledge Management Practices In Indian Manufacturing Organizations - Tata Motors, BHEL And Mahindra And Mahindra

  • Rangnekar, Santosh
    • Journal of Digital Convergence
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    • v.8 no.1
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    • pp.27-40
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    • 2010
  • This case study covers the Knowledge Management research paper that explores the clear idea about the knowledge practicesthat are used in the corporate sector to achieve the strategic advantage over the competitors. The quoted example of the three manufacturing firms TATA MOTORS, BHEL, and M&M have tried to compare the Knowledge practices in these firms, which explores the concept clearer that the competitors can use the same or the different type of knowledge practices to achieve the competitor advantages. In order to help knowledge management goals, an integrated knowledge management system consisting of the knowledge management techniques and technologies are used. The knowledge Management is supported by different techniques and practices whichare knowledge content, people skills, technology and strategy based. The technology and techniques supports these factors of knowledge management. The paper discuss different techniques and processes adapted by three Indian organizations and a comparison is made to suggest the guidelines of KM practices to manufacturing Industries.

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Acknowledge Reusable Information in SAMsung SDS: Knowledge Management of SamsungSDS (언제나 마르지 않는 크고 깊은 샘: 삼성SDS의 지식 경영 사례)

  • Yim, Myung-Seong
    • Journal of Digital Convergence
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    • v.11 no.10
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    • pp.321-329
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    • 2013
  • The purpose of this study is to provide success factors to help the firms who are supposed to initiate knowledge management. To do this, this study investigate the case of knowledge management practice of Samsung SDS in detail. In doing so, we can identify the success factors for knowledge management. We can find failure and success factors through knowledge management in Samsung SDS. By doing so, it may be possible to "how to do it". "It" is about introduction to the knowledge management.

Directions for Developing Integrated Knowledge Management Systems Based on Records Management (기록관리를 기반으로 한 통합형 지식관리시스템 구축 방향 연구)

  • 김익한
    • Journal of the Korean Society for information Management
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    • v.21 no.2
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    • pp.153-167
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    • 2004
  • The purpose of this study is to discuss ′records′ as core resources for knowledge management and to suggests the directions for developing integrated knowledge management systems based records management. This present paper begins with analyzing concept and structure of records in light of knowledge management, and identify the importance of records management in developing knowledge management systems by substituting evidence axis in Upward′s "Records Continuum Model" for knowledge management. And this study tries to identify critical aspects regarding transfer of records to knowledge system by analyzing the level of records. Based on these analyses, it suggests a directions for developing records based-knowledge management systems.

Synopsis and Prognosis of Knowledge Management Research - Recent Trends and Research Agenda - (지식경영연구의 개관 및 향후 연구과제)

  • Kim, Hyo-Gun;Choi, Inyoung;Kang, So-Ra
    • Knowledge Management Research
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    • v.1 no.1
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    • pp.19-46
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    • 2000
  • Today, knowledge is considered the most strategically important resource. As research in knowledge management advances, it ought to review and categorize the already published literatures on knowledge management in the area of business strategy, accounting/finance, human resource management and management information technology. To identify the knowledge management research trend, we analyze 168 articles published in prominent academic journal during last two decades. This paper develops three stages model for knowledge management research: observation, initiation and evolution stage. Also, we classify the given researches according to the three criteria of contents, related academic area and applied research method.

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KNOWLEDGE MANAGEMENT: DISCIPLINARY LINKS AND RESEARCH DIRECTIONS (지식경영: 학문적 연계성과 연구방향)

  • Kim, Lin-Su
    • Knowledge Management Research
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    • v.1 no.1
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    • pp.1-18
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    • 2000
  • Knowledge management has recently emerged as an appealing subject in management literature. Although its history is short, it can benefit greatly from the long history of other related disciplines in building its theories. Innovation, organizational learning, knowledge creation, organizational capability building, technology transfer and network, information technology, organizational behavior, and intellectual capital are the disciplines that have accumulated theories related to knowledge management. This paper first presents a conceptual framework that integrates three dimensions: the characteristics of knowledge (tacit and explicit), knowledge process (acquisition, creation, diffusion, storing, measurement, and application of knowledge), and the unit of analysis (individual, organization, sector, and nation). The conceptual framework produces a number of cells that need to be filled by new theories in order to understand knowledge management better. It then reviews existing theories available in the related disciplines that may be used as building blocks in constructing new theories for these cells. Finally, based on the theories available in other disciplines, the paper suggests a set of future research directions for knowledge management at the level of individual, organization, sector, and nation.

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The Effect of international management activity and e-business on knowledge management (국제경영활동과 e-비즈니스가 지식경영에 미치는 영향)

  • Kim, Seong Ho;Hong, Ho Yeol
    • Knowledge Management Research
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    • v.6 no.1
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    • pp.33-69
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    • 2005
  • Recently, knowledge management and E-business are very important issues in academic and business fields. Research questions related with these issues are which factors stimulate knowledge management. Another question is whether knowledge management is related to E-business. To answer these questions a research model was proposed. The data were collected from 90 manufacturing firms in Korea. Appropriate research methodologies were employed for analysis. Results found that the degree of firm's internalization, diversity of domestic management activities and learning orientation affect knowledge aquisition and transfer. Knowledge aquisition and transfer facilitate knowledge application, resulting in new product development, cost reduction and technology differentiation. Knowledge management is a kind of process. This result, therefore, confirms what previous literature predicted.

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A Study on the Process Analysis and Implementation of Knowledge Management System (지식관리시스템의 단계별 분석 및 구축방안에 관한 연구)

  • 김성희
    • Journal of the Korean Society for information Management
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    • v.16 no.2
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    • pp.165-182
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    • 1999
  • Knowledge and Knowledge Management have emerged as a current 'hot issue' for many organizations. This paper starts by exploring the definition of knowledge and knowledge management. It then analyzes the process of knowledge management and suggests the recommendations for effective knowledge management. Finally, it considers the pahership for knowledge management, and especially how librarians as knowledge professionals, users, and technology experts can contribute to effective knowledge management. These suggestions of the study will be used to implement knowledge management system that can organize, transfer, and share explicit and implicit knowledge.

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Knowledge Management Strategy and Its Link to Task Characteristics (지식경영 전략과 과업 특성간의 연관관계 분석)

  • Myung, Sung Shin;Choi, Byeonggu;Choi, Sue Young;Lee, Hee Seok
    • Knowledge Management Research
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    • v.4 no.2
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    • pp.19-34
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    • 2003
  • This paper analyzes 96 Korean companies to illustrate the relationship between the knowledge management strategies and task characteristics. Knowledge management strategies can be categorized as being codification- and personalization-oriented. Task characteristics are analyzed from the perspective of content-oriented, process-oriented, number of exceptions, and analyzability. These results illustrate how companies should align the knowledge management strategies with task characteristics. It is found that codification strategy is more likely to be associated with high content-oriented and high analyzability task, and personalization strategy is with high process-oriented task. The survey result confirms that managers should adjust knowledge management strategies in view of the characteristics of the task.

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