• 한국디지털정책학회:학술대회논문집
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• 2006.06a
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• pp.225-233
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• 2006

This note attempts to present knowledge management strategies for the upcoming 4th elected local government. Despite the series of efforts by the central government of Korea, it seems that local governments and their affiliated organizations have been very slow even understanding the necessities of knowledge management as well as adopting any particular knowledge management system. This study analyzes the evolutionary process of knowledge management policies by the central government and presents knowledge management strategies.

• Knowledge Management Research
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• v.11 no.1
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• pp.129-146
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• 2010

As knowledge has become the most important means of production for a company to survive in a "knowledge-based society", knowledge management has become the key issue in the corporate sector. Despite its growing significance, there are limited numbers of research that describe how companies actually develop, share and practice their knowledge. From this perspective, this study used a qualitative approach to explore on the actual process of knowledge management implementation. In-depth interviews with eleven senior managers, who were working at S global corporation, were conducted. The results show that there are differences between how the participants perceive and how they actually perform in managing knowledge. While the participants tend to conceptualize knowledge management as building a technical system, their performance has shown that knowledge has been developed and shared through active interaction among the members in the company. The factors that impede knowledge management were caused by the individualized job assignment and inapplicable exercises that result in obscuring information flow and utilizing inadequate and low quality of knowledge. The findings of this study imply that knowledge management is not a matter of formality but a paradigm that assures for the flow and share of knowledge.

• Knowledge Management Research
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• v.2 no.1
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• pp.45-63
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• 2001

The role of knowledge as the key source of potential advantage for organizations and economies has become a hotly debated topic. Some studies found that organizations had their own knowledge management styles. Knowledge Management draws form existing resources that organizations may already have in place. Checking the organization's infrastructures for Knowledge Management is the first step for Knowledge Management. Although the as- is analysis of organizations before knowledge management is important, but there is no study on the readiness for Knowledge Management. This study reports on the development of an instrument designed to measure the readiness of an organization for knowledge Management. Starting with the literature, 4 dimensions - strategy, process, culture/people, and technology - and 18 factors were identified. Then, a questionnaire for measuring readiness was created. Finally, the instrument was pilot tested to prove its reliability and validity. Following the pilot test, the factors all demonstrated acceptable levels of reliability. The result is 19 factors instrument comprising 4 dimensions which provide a useful tool for measuring the readiness for Knowledge Management.

• International Journal of Quality Innovation
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• v.5 no.2
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• pp.106-121
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• 2004

This paper investigates customer knowledge management activities of Taiwan's plastic industries. The results demonstrate that the bulk of customer knowledge comes from data related to customer purchase orders and complaints. Furthermore, marketing, production, and research and development are the main departments that developed and reuse customer knowledge. The benefits derived from knowledge management for enterprises do not vary with the position of the vendor on the business scope. In addition, the benefits derived by customers from knowledge management are directly related to the benefits gained by the five major business functions, while the benefits derived from the customer knowledge management are also directly related to customer satisfaction. Summarizing the above results, an Acquisition-Development-Reuse (ADR) model is proposed and can provide the enterprises with a systematic reference model when the business attempts to construct a customer knowledge management system.

• Knowledge Management Research
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• v.9 no.4
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• pp.65-75
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• 2008

Knowledge workers' workload to register knowledge can cause quality defects in the quality as well as the quantity of knowledge that must be accumulated in a knowledge management system(KMS). To enhance the availability of a KMS by acquiring more quality-guaranteed knowledge, autonomous knowledge acquisition which outdoes the automated acquisition must be initiated. Adopting the capabilities of context-awareness and inference in the field of context-aware computing, this paper intends to autonomously identify and acquire knowledge from knowledge workers' daily lives. Based on knowledge workers' context information, such as location, identification, schedule, etc, a methodology to monitor, sense, and gather knowledge that resides in their ordinary discussions is proposed. Also, a prototype systems of the context-based knowledge acquisition system(CKAS), which autonomously dictates, analyzes, and stores dialogue-based knowledge is introduced to prove the validity of the proposed concepts. This paper's methodology and prototype system can support relieving knowledge workers' burden to manually register knowledge, and hence provide a way to accomplish the goal of knowledge management, efficient and effective management of qualified knowledge.

• Journal of the Korean Society for information Management
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• v.21 no.2
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• pp.153-167
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• 2004

The purpose of this study is to discuss ′records′ as core resources for knowledge management and to suggests the directions for developing integrated knowledge management systems based records management. This present paper begins with analyzing concept and structure of records in light of knowledge management, and identify the importance of records management in developing knowledge management systems by substituting evidence axis in Upward′s "Records Continuum Model" for knowledge management. And this study tries to identify critical aspects regarding transfer of records to knowledge system by analyzing the level of records. Based on these analyses, it suggests a directions for developing records based-knowledge management systems.

• Management & Information Systems Review
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• v.15
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• pp.19-35
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• 2004

Top management's will was considered most positive by all of the surveyed local businesses, followed by organizational culture, information technology, evaluation and reward, and organizational structure in order. When influences of educational background on factors of success in knowledge management were analyzed, it was found that such background was affecting organizational structure at the significance level of 0.01 and information technology and top management's will at that of 0.05. Those who were more educated responded that success in knowledge management were dependent more on top management's will. but less on organizational structure. Concerning effects of organizational position on factors of success in knowledge management, it was found that such position was influencing top management's will at the significance level of 0.01 and organizational structure at that of 0.05. Those who were higher in organizational position responded that success in knowledge management were dependent less on top management's will, but more on organizational culture, and evaluation and reward. It as generally agreed among the surveyed businesses that knowledge management is a key strategy for business survival in the 21st century. To utilize knowledge management as their strategy, Korea's businesses should change their recognition of such management, reform their organizational culture, have CEOs of strong conviction and will and firmly establish their own information technology. It is necessary to make recognized the importance of knowledge management and culture knowledge management culture. If a person has a strong conviction or will of achieving goals by using intellectual efforts, creative imagination and necessary information, such information can be regarded as a proper knowledge. In conclusion, knowledge enterprises should strengthen their ability of knowledge use by associating their competition strategies with knowledge management. They also need to positively invest in the capture and new development of knowledge and build up infrastructures for knowledge management.

• Journal of Information Technology Services
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• v.12 no.3
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• pp.95-109
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• 2013

This paper discussed about creativity and knowledge management variables as for effect factors on the management performance of IT service firms. Specially the mediation effects of knowledge management variables between the creativity and management performance were examined. To prove empirically the related hypothesis, the statistical analysis were based on the response from the 160 Korean IT Service firms. As an analysis results, it was found that the creativity of organizations was not the direct effector on the management performance. But the virtue of knowledge which are accumulated from knowledge management activity and shared in organizations was the direct effector. Also, the knowledge management activity is mediator on the in the relationship between the creativity and management performance. So this paper suggests that knowledge management activity and knowledge's virtue in the related the creativity in organizations are the important mediate factors for enhancement of IT service firm's performance.

• Knowledge Management Research
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• v.1 no.1
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• pp.91-107
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• 2000

This paper proposes the Organizational Knowledge Discovery Process Model (OK-DPM) as an initiative for developing a knowledge management methodology. OK-DPM is a model designed to effectively discover knowledge useful to the organization. It explains the knowledge discovery process from the conceptual level to the application level. It decomposes the organizational knowledge discovery process into 3 sub-processes; Creation, Suggestion and Validation. For each sub-process, design components are identified and possible methods for supporting each one are suggested. Also, the relationship patterns between the knowledge discovery process and knowledge type are explored. By applying OK-DPM to two real cases where the knowledge management projects are ongoing, the model was validated and revised. Even though we need to investigate with more cases to refine the OK-DPM, we found that it could provide some insights in developing the effective knowledge discovery process.

• Asia pacific journal of information systems
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• v.14 no.3
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• pp.57-75
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• 2004

The knowledge management is increasingly an important strategic weapon for sustaining competitive advantage of firms. Firms are undertaking knowledge management initiatives and making significant investments. However, there is relatively little empirical support for the impact of knowledge management on performance of firms. Understanding of the impact of knowledge management, this paper explores how knowledge management strategy influences firms' market value. We examine this issue using event study methodology and evaluate the cumulative abnormal returns for knowledge management strategy announced by firms from 1998 to 2002. The results show that firms' announcements of knowledge management strategy are positively related with firms' market value. Specially, dynamic style-which emphasizes both (i) knowledge reusability through information technologies and (ii) knowledge sharing through informal discussions among employees-has higher performance. This outcome presents empirical support to argument that the emphasis on both tacit and explicit knowledge results in better market value.