• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.11
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• pp.53-59
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• 2018

This study was to investigate the moderating effect of the social support in the relationship between job stress and emotional burnout of insurance call center consultants. Participants in this study were 186 consultants working in insurance call center. They completed survey questionnaires of job stress, emotional burnout and social support. Collected data was examined using correlation analyses and hierarchical multiple regression analyses. There was a positive relationship between job stress and emotional burnout and a negative relationship between emotional burnout and coworker support. Also, it was found that the social support(supervisor support, coworker support) moderated the relationship between job stress and emotional burnout of insurance call center consultants. The implications and limitations of this study were discussed.