• Title/Summary/Keyword: impact tests

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The Effect of Customer Satisfaction and Customer Orientation on Service Delivery Level (판매원의 직무만족과 고객지향성이 서비스제공수준에 미치는 영향)

  • Lee, Ok-Hee
    • Fashion & Textile Research Journal
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    • v.13 no.4
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    • pp.531-537
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    • 2011
  • Employees of sales departments of apparel makers play an important role in the success of a fashion-related business because they provide service through the direct contact with customers. This research tests several hypothesized relationships between its determinants, such as job satisfaction and customer orientation, along with service delivery level. The subjects in this study were salespeople who worked at fashion stores in Yeosu and Sunchon. To measure the hypotheses, 200 questionnaires were handed out and 185 were collected. 163 questionnaires were used for the analysis, as 22 were found to be invalid. Frequency analysis, factor analysis, reliability analysis, and multiple regression techniques were used after coding and cleaning the data with the software SPSS 18.0. The result of this study are as follow. First, job satisfaction have a positive influence on employee's customer orientation. Second, job satisfaction have an effect on procedural and hospitable service delivery level. Third, it was found that the customer orientation have a significant impact on their procedural and hospitable service delivery level.

Prediction of Thoracic Injury of Older Occupant from Belt Loading (벨트 하중에 따른 고령운전자의 흉곽 상해 예측)

  • Han, In-Seok;Kim, Young-Eun
    • Transactions of the Korean Society of Mechanical Engineers A
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    • v.33 no.8
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    • pp.799-806
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    • 2009
  • Thoracic injury from restraint loading is the principle causative factor of death, which was shown to be particularly significant for older drivers. To characterize thoracic response to belt loading of older drivers, detailed finite element models of the adult and aged thorax were developed. The geometry of the 50th percentile adult male was chosen for the adult FE model. The thoracic FE model was validated against data obtained from results of PMHS pendulum impact tests. The quantified patterns of age-related shape and well-established material changes were applied to the adult model to develop the aged model. Belt force and chest deflection were applied to the developed two types of models. Rib and clavicle fracture risk obviously increased in the aged model. This finding showed that larger rib angle and reduced material properties of the ribcage produced more higher risk of injury in the older driver.

Effect of Stress Ratio on Fatigue Crack Growth in Mixed Mode(I+II) (혼합모드(I+II)에서 피로균열진전에 미치는 응력비의 영향)

  • Gong, Byeong-Chae;Choi, Myoung-Su;Kwon, Hyun-Kyu;Choi, Seong-Dae
    • Journal of the Korean Society of Manufacturing Process Engineers
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    • v.8 no.4
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    • pp.90-96
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    • 2009
  • The loading condition of actual construction works is complex. The shear effect of mixed-mode load component are crack propagation mechanism in step larger than the crack initial mechanism. Therefore, in this study received a mixed-mode loading on fatigue crack stress ratio on crack propagation path and speed of progress to learn whether stress affects crack propagation. ${\Delta}$ P a constant state of fatigue tests in Mode I, II give the same stress ratio, frequency 10Hz, sinusoidal waveform was used. A lower stress ratio fatigue crack propagation angle is small. This is less affected by the Mode II. Therefore, a mixed-mode fatigue crack propagation is to progress by the Mode. Stress ratio in a mixed mode crack in the path of progress and found a lot of impact.

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Counting What Will Count: How to Empirically Select Leading Performance Indicator

  • Pauwels, Koen;Joshi, Amit
    • Asia-Pacific Journal of Business
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    • v.2 no.2
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    • pp.1-35
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    • 2011
  • Facing information overload in today's complex environments, managers look to a concise set of marketing metrics to provide direction for marketing decision making. While there have been several papers dealing with the theoretical aspects of dashboard creation, no research creates and tests a dashboard using scientific techniques. This study develops and demonstrates an empirical approach to dashboard metric selection. In a fast moving consumer goods category, this research selects leading indicators for national-brand and store-brand sales and revenue premium performance from 99 brand-specific and relative-to-competition variables including price, brand equity, usage occasions, and multiple measures of awareness, trial/usage, purchase intent, and liking/satisfaction. Plotting impact size and wear-in time reveals that different kinds of variables predict sales at distinct lead times, which implies that managerial action may be taken to turn the metrics around before performance itself declines.

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Fabrication of Electrostatic Chucks Using Borosilicate Glass Coating as an Insulating Layer (붕규산염 유리를 절연층으로 도포한 정전척의 제조)

  • Bang, Jae-Cheol;Lee, Ji-Hyung
    • Proceedings of the Korean Institute of Electrical and Electronic Material Engineers Conference
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    • 2001.11b
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    • pp.390-393
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    • 2001
  • This study demonstrated the feasibility of tape casting method to fabricate soda borosilicate glass-coated stainless steel electrostatic chucks(ESC) for low temperature semiconductor processes. The glass coatings on the stainless steel substrates ranged from $100{\mu}m$ to $150{\mu}m$ thick. The adhesion of the glass coatings was found to be excellent such that it was able to withstand moderate impact tests and temperature cycling to over $300^{\circ}C$ without cracking and delamination. The electrostatic clamping pressure generally followed the theoretical voltage-squared curve except at elevated temperatures and higher applied voltages when deviations were observed to occur. The deviation is due to increased leakage current at higher temperature and applied voltage as the electrical resistivity drops.

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Dynamic Crush Energy Absorption Characteristics of the Laminated Composite Box Tubes (섬유강화 복합재료 Box Tube의 동적 충격에너지 흡수거동)

  • Kang, S.C.;Jun, W.J.
    • Transactions of the Korean Society of Automotive Engineers
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    • v.1 no.3
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    • pp.118-126
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    • 1993
  • Static and dynamic crushing behaviors of composite box tube show the difference with those of metal tube. This paper investigates the characteristics of static and dynamic crushing test which were conducted to characterize the energy absorption and collapse mode of composite box tubes. Sixteen kinds of tube specimens were fabricated from[0/90] woven Glass/Epoxy fabric and autoclave cured. Axial crushing tests were performed using Instron and Dynatup Impact Tester. It is shown that collapse mode and energy absorption capacity can vary according to the aspect ratio, length, loading rate, lay-up direction of fabric, and trigger geometry of the composite box tube.

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Study of Drinking water pipeline Corrosion Mechanism by using Scale Analysis (부식 생성물 분석법을 이용한 상수도 금속관의 부식거동에 관한 연구)

  • 황상용;송호봉
    • Journal of environmental and Sanitary engineering
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    • v.17 no.1
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    • pp.57-62
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    • 2002
  • Carbon cast iron and Zinc coated steel were the most widely used portable water of supply and distribution Pipeline system. The leaching of red water in portable water could produce sericus environmental sanitary problems. Due to the red water was the most alternative to inner scale of metal pipeline. So this study was conducted the impact of red water on scale products, and was evaluated by the corrosive metal contaminants of 20 fears over. Surface tests, metal surface composition measurements of samples XRF, XRD, and SEM(EDS), analysis were used to investigate the corrosion characteristies of carbon cast iron and Zinc coated steel. As the contaminants of Fe increased the red water of carbon castiron pipe increased due to the scale products amount of $Fe_2O_3$ (Hemite).

Development of Pedestrian Dummies with Korean Anthropometric Data (한국인 표준체형을 고려한 보행자 더미 개발)

  • Shin D.H.;Kim K.H.;Son K.
    • Proceedings of the Korean Society of Precision Engineering Conference
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    • 2006.05a
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    • pp.523-524
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    • 2006
  • It is necessary to have a model that describes the anthropometry of the crash victim with a sufficient accuracy Koreans, however, do not have their own pedestrian dummies to be used in pedestrian collision tests. They have to use European and American dummies for their safety analysis. In this study scaled pedestrian dummies were constructed by using MADYMO. The dummies represent Korean average males and females aged from 25 to 29. The scaled Korean dummies and MADYMO human models were used to obtain and compare the pedestrian dynamic behaviors and injury criteria during the impact events.

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Mechanical behavior of an underground research facility in Korea Atomic Energy Research Institute

  • Kwon S.K.;Cho W.J.;Hahn P.S.
    • Proceedings of the Korean Radioactive Waste Society Conference
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    • 2005.11b
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    • pp.245-252
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    • 2005
  • An underground research facility (KURF) is under construction at KAERI for the in situ studies related to the validation of a HLW disposal system. For the safe construction and long-term researches at KURF, mechanical stability of the facility should be evaluated. In this study, 3D mechanical stability analysis using the rock mass properties determined from various in situ as well as laboratory tests was carried out. From the analysis, it was possible to predict the rock deformation, stress concentration, and plastic zone developed before and after the excavation. A test blasting was performed to characterize the site dependent dynamic response, which can be used for the prediction of the blasting impact on the facilities in KAERI.

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Failure Analysis of Mn-Steel High Pressure Gas Cylinder (Mn 강재 고압용기의 파단 원인 분석)

  • Baik, Nam-Ik;Lee, Se-Jong
    • Journal of the Korean Society for Heat Treatment
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    • v.11 no.4
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    • pp.283-294
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    • 1998
  • This paper presents an investigation why Mn-steel high pressure gas cylinders have been failed in service. The fractured cylinders have been collected to identify the reason of the failure using various methods. The undamaged, new cylinder has also been tested for the base data. We examined the chemical compositions and fracture facets as well as the mechanical properties of the vessels. The microstructural observations of the fractured regions of the cylinder did not indicate the noticeable defects which might cause the failure. The experiments of cylinders on the compositinal and mechanical tests showed that the cylinder was in good shape according the standards of gas pressure vessel. The morphological analysis of the fracture surfaces concluded that the origin of the failure was the local weak segments induced by the external impact to the cylinder, which result in a sudden, fast fracture.

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