• Title/Summary/Keyword: human service

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Identification of factors of Hard and Soft Human Resource Management Practices

  • Goyal, Charu;Patwardhan, Manoj
    • Journal of Information Technology Applications and Management
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    • v.27 no.6
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    • pp.75-87
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    • 2020
  • The Human Resource (HR) system comprises of various interrelated HR practices that forms the bundles. These bundles of Human Resource practices impact the organizational performance. The hard and soft HR bundles are the two sets of the same continuum that describes the strategic approach of the HR system. The purpose of this study is to identify the hard and soft HRM practices from the literature and then empirically test them with the help of factor analysis. The study is conducted on the service industry employees in India. The survey includes the employees from the middle and top-level executives of the service firms. The sample size for the study is 160. Principal component analysis with VARIMAX rotation and Confirmatory Factor Analysis was used to obtain the results. The data analysis was done on SPSS V.20 and AMOS V.22. The results provide knowledge of the HR practices under the hard and soft HRM bundles implemented in the service industry.

A Study on the Human Library: The Case of Human Library in Seongbuk-Gu, Seoul (휴먼라이브러리에 관한 연구- 서울시 성북구의 휴먼라이브러리를 중심으로 -)

  • Cho, Chan-Sik
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.25 no.3
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    • pp.9-28
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    • 2014
  • As a new library system, the 'human library', in which a man becomes an information resource, provides a library service through face-to-face communication in delivering knowledge and information to users. Since the human library exchanges information with 'human books', it shows some characteristics that are different from traditional library services and connotes some meanings as a new library service. In that, this study focuses on the human library of Seongbuk-Gu, Seoul. Specifically, in order to enhance our understanding of the human library, this study looks into the theoretical underpinnings and the background of human library in Seongbuk-Gu, examines the case of the human library in Seongbuk-Gu, analyzes the factors that influence the human library, and makes some suggestions for improvement.

The Effect of Perceived Service Quality on Shopping Values and Shopping Satisfaction (지각된 서비스품질이 쇼핑가치와 쇼핑만족에 미치는 영향)

  • 김혜진;정명선
    • Korean Journal of Human Ecology
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    • v.6 no.1
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    • pp.67-80
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    • 2003
  • The purpose of this study was to identify influence of perceived service quality on shopping value and shopping satisfaction. The subjects of this study were 550 adults women living in Gwang-ju. The data were collected using questionnaire from October 23 to October 27, 2001 and answers were analyzed using descriptive statistics, factor analysis, correlation analysis, multiple regression analysis. The results were as follows : 1. The effect of perceived service quality on shopping value. the perceived service quality influenced the shopping value positively. 2. The effect of shopping value on shopping satisfaction, in particular, hedonic shopping value had high positive effect on shopping satisfaction. 3. The effect of perceived service quality on shopping satisfaction, the perceived service quality influenced the shopping satisfaction positively.

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The Proposal to Improve Child Care Service of Working Wives (취업한 기혼여성의 자녀보육서비스 개선을 위한 제언)

  • 채옥희;정은미
    • Korean Journal of Human Ecology
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    • v.7 no.2
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    • pp.81-96
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    • 2004
  • The purpose of this study is to examme the foreign and korean child care service. and to provide the political proposal for employ of working wives and enhancement of home welfare. The political proposals for working wives are as follows ; Now societal recognition that all children are the responsibility of our society is needed to provide the good quality child care service. Our society should support the child care service to be provided a variety of service by child care staff. and should promote the administration and direction in child care center and service. Most of all. societal support, administration and direction should be the same in home-based care and center-based care.

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A Preliminary Study of Educational Program for the Professional Development of Early Childhood Pre-service Teachers (예비 보육교사의 전문성 계발을 위한 교육 프로그램 예비 연구)

  • Choi, Hye-Yeong
    • Korean Journal of Human Ecology
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    • v.21 no.1
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    • pp.113-128
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    • 2012
  • The purpose of this study was to identify key components in developing educational programs designed to enhance pre-service teachers' professionalism. Key program characteristics identified and implemented through this study are as follows: First, programs should provide opportunities for trainees to reflect on goal identification and setting goals as professional teachers. Second, programs should emphasize the relationship between the pre-service teachers' personal qualities and professional development. Third, programs should include and integrated and holistic approach to integrating content and teaching methodology. Fourth, the program's educational content should unfold in a gradual and sequential manner. Fifth, the program should support a strong relationship between senior teachers and juniors pre-service teachers. Sixth, the program should take advantage of the physical and human resources in the pre-service teacher's community. Seventh, the program should employ circular and formative evaluation of contents and teaching methods as a way of facilitating development and improvement. This study develops and demonstrates an extensive model program that fits these criteria. Also included is discussion related to further studies.

A System Approach to the Framework of Medical Tourism Industry (의료관광산업의 구조에 대한 시스템 접근법)

  • Ko, Tae-Gyou;An, Moo-Eob
    • Korea Journal of Hospital Management
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    • v.25 no.1
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    • pp.32-45
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    • 2020
  • Purpose: The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach. Methodology/Approach: This research was conducted using a qualitative data analysis which mainly refer previous references in relation to medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the area were attempted in order to pretest the models. Findings: This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists. Practical Implications: The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.

A Framework of Medical Tourism as a Niche Trade Item: A System Approach

  • Kho, Tae-Gyou
    • Journal of Korea Trade
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    • v.25 no.2
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    • pp.1-21
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    • 2021
  • Purpose - The purpose of this research is to develop two medical tourism system models which explain medical tourism phenomenon with a systemic approach. Design/methodology - This research was conducted by using a qualitative data analysis which mainly refers to previous references of medical tourism in the areas of tourism and medicine. Leiper's tourism system model was utilized as a conceptual framework. In-depth interviews with experts in the field were conducted in order to pretest the models. Findings - This research suggests a medical tourism system framework and a medical service provision framework. The first model presents medical tourism components and their relationships within a framework presented in a diagram. The second model shows the relationships among medical services required by medical tourists, the service providers, and service human resources along with movements of medical tourists. Originality/value - The first model presents a spatial composition of medical tourism components and their relationships, whereas the second model shows the linkage among medical services, the service providers, and relevant service human resources along with time sequential steps of medical tourists. These two models are complementary and may be used as useful tools to observe medical tourism phenomenon with a systemic and holistic approach. These two models may enable stake holders avoid unnecessary confusions and conflicts that result in duplication of government policies and a waste of budget and human resources.

The Perceived-experiential Value and Service Quality of Auto Maintenance and Repair Service

  • HONG, Jin-Pyo;KIM, Bo-Young;OH, Sung-Ho
    • Journal of Distribution Science
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    • v.18 no.1
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    • pp.59-69
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    • 2020
  • Purpose: This study aims to examine such relationships as the experiential value that customers respond to with regard to maintenance service by empirically revealing how the quality of auto maintenance and repair service affects both customer satisfaction and intention to reuse the same service through the Perceived-experiential Value of customers. Research design, data and methodology: The research model was designed with service qualities such as human quality, material quality, interaction quality, and system quality as independent variables, perceived-experiential value as a parameter, and service satisfaction and return visit intention as dependent variables. Through a questionnaire composed of 24 items, a total of 319 survey data from customers with the experience of using car maintenance service centers in Korea were collected and analyzed using a structural equation. Results: The material quality did not affect the customers' perceived-experiential value, whereas the interaction quality had the greatest influence. It is confirmed that human quality, interaction quality, and system quality can generate customer satisfaction and repurchase intention through the perceived-experiential value. Conclusions: The experiential value of customers can play an important medium role in improving satisfaction, with customers considering interaction quality important. Therefore, the auto maintenance and repair service should consider relationship-focused service strategies.

A Study on The Personalized Seamless Smart Home Service Design for Life-style Care in Phono Sapience era (Personalized Seamless 라이프스타일 케어 스마트홈 서비스디자인 연구 : 포노 사피엔스 시대를 중심으로)

  • Park, Ui Jeong;Kim, Jung Woo;Choi, Jae Boong
    • Journal of Information Technology Services
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    • v.19 no.5
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    • pp.1-14
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    • 2020
  • Mankind has been attempting to live a happy and safe family life in a residential space. Due to the advent of the mobile phone in the 1990s and the smart phone in the 2000s, when the information and communication age came, human life has been innovatively changed. The revolution of human civilization led to the Neolithic Revolution and the Iron Age, followed by a smart phone revolutionizing human life, and the revolution faces with the era of info-communication, smart phones became a daily life and the fourth industrial revolution. The fourth industrial revolution is an era of info-communication technology (ICT), creating a new paradigm across human life through technological developments such as artificial intelligence (AI), IoT, big data, mobile, and cloud. The smart home is actively researched in a direction to support the overall human life as a representative future residential culture paradigm. However, the study considering the needs according to the lifestyle, functional characteristics of each living space and human lifestyle of the Phono Sapiens era where smart phones live like daily life was relatively insufficient. In addition, research on smart home service design should be considered from the apartment residential space planning stage. Therefore, this study has significance in suggesting the direction of research on human-centered smart home service design considering the characteristics of each living space and resident's life-style in the smart phone era.

IoT based Smart Health Service using Motion Recognition for Human UX/UI (모션인식을 활용한 Human UI/UX를 위한 IoT 기반 스마트 헬스 서비스)

  • Park, Sang-Joo;Park, Roy C.
    • Journal of the Institute of Convergence Signal Processing
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    • v.18 no.1
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    • pp.6-12
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    • 2017
  • In this paper, we proposed IoT based Smart Health Service using Motion Recognition for Human UX/UI. Until now, sensor networks using M2M-based u-healthcare are using non-IP protocol instead of TCP / IP protocol. However, in order to increase the service utilization and facilitate the management of the IoT-based sensor network, many sensors are required to be connected to the Internet. Therefore, IoT-based smart health service is designed considering network mobility because it is necessary to communicate not only the data measured by sensors but also the Internet. In addition, IoT-based smart health service developed smart health service for motion detection as well as bio information unlike existing healthcare platform. WBAN communications used in u-healthcare typically consist of many networked devices and gateways. The method proposed in this paper can easily cope with dynamic changes even in a wireless environment by using a technology supporting mobility between WBAN sensor nodes, and systematic management is performed through detection of a user's motion.

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