• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.61
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• pp.75-87
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• 2000

This paper proposes a procedure for designing an accelerated test using SMAT(Stress, (failure) Mechanism and Test) model describing the relation among stress, failure mode/mechanism and test method. In SMAT model the stresses to be applied are derived from the environmental factor analysis, the relative importance of those stresses can be estimated using AHP(Analytic Hierarchy Process) and failure mode/mechanism and test method are derived from the fields failure information and FMEA(Failure Mode and Effect Analysis). By applying the procedure we can make a selection of major factors to cause the failure of assembly and design the accelerated test using DOE(Design of Experiments) The procedure is illustrated with an qualification test case study of washing machine shaft assembly in "A" electric appliance company.

• International Journal of Quality Innovation
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• v.4 no.2
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• pp.101-122
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• 2003

With the development of the American Customer satisfaction index (ACSI), research on customer satisfaction measurement or evaluation methods have become significant in the last decade. Most of international customer satisfaction barometers or indices are evolved based on the cause and effect relationship model of ACSI. Of critical importance to validity of customer satisfaction indices is how to construct a measurement attribute or indicator model and provide an effective implementation method effectively. Quality Function Deployment (QFD) is a very useful tool for translating the customer voice into product design through quality engineering. In fact, this is a methodology for measuring and analyzing evaluation indicators by their relationship matrix. In this paper, we will make an effort to integrate the framework of QFD into the measurement problem of customer satisfaction, and also develop a new multi-phase QFD model for evaluation of Customer Satisfaction Index (CSI). From the houses of quality in this model, the evaluation indicators impacting on customer's global satisfaction are identified by means of their relationship matrix. Then the evaluation indicator hierarchy and its measurement method for the customer satisfaction index are presented graphically. Furthermore, survey data from the Chinese automobile maintenance sector and a relevant case study are utilized to show the implementation method of the QFD model used to measure and analyze of customer satisfaction.

• Journal of Information Technology Applications and Management
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• v.26 no.2
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• pp.111-123
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• 2019

In this paper, software activity, software activity instance, and the quality of the activity instance are defined as the 'activity which is performed on the software product by a person or a group of persons,' the 'distinctive and individual performance of software activity,' and the 'performer's evaluation on how good or bad his/her own activity instance is,' respectively. The representative values of the instance quality population associated with a product and its sub-population are defined as the (software) activity quality and activity quality characteristic of the product, respectively. The activity quality model in this paper classifies activity quality characteristics according to the classification hierarchy of software activity by the goal. In the model, a quality characteristic can have two types of sub-characteristics : Special sub-characteristic and component sub-characteristic, where the former is its super-characteristic too simultaneously and the latter is not its super-characteristic but a part of its super-characteristic. The activity quality model is parsimonious, coherent, and easy to understand and use. The activity quality model can serve as a corner stone on which a software quality body of knowledge, which constituted with a set of models parsimonious, coherent, and easy to understand and use and the theories explaining the cause-and-relationships among the models, can be built. The body of knowledge can be called the (grand) activity-centric quality model of software.

• IE interfaces
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• v.25 no.1
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• pp.96-105
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• 2012

Recently, the interoperability has become more important to enhance the net-centric capabilities of the warfighter. DITA (Defense Information Technical stAndard) is the set of IT standards for improving interoperability, scalability, effectiveness, and efficiency. In this paper, we analyzed the standardizing process to derive the selection criteria and structurized the derived selection criteria using the KJ (Kawakita Jiro) method. Finally, we developed an evaluation model for selecting a standard for DITA using AHP (Analytic Hierarchy Process). As a result, we present eight selection criteria (maintainability, trend, stability, portability, effect of other standard, constraint of the network, and applicability to the systems). We also applied some examples that several IT standards to our selection model for validating the model. We expect our model to help to decide objectively whether the new standard can be listed in DITA.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.459-470
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• 2015

The study was conducted to find out way that improves service quality for external customers by identifying the impact of Total Quality Management(TQM) on the internal customer satisfaction and then raising the personnel satisfaction measurement in medical institutions. To this end, we carried out a survey of 500 employees from five university hospitals in three metropolitan cities of Busan, Deagu and Ulsan and Gyeongsangnam-do province from February 2 to April 30, 2015, and utilized 476 cases for this study finally. First, in the result of analysis, the leadership of management hierarchy affects education and training and employee participation, but not human resource management nor quality of the work among quality management activities. Secondly, the culture of medical service organization has an effect on every variable of quality management activities. And finally, internal customer satisfaction is influenced by quality management activities, the leadership of management hierarchy and the culture of medical service organization.

• Journal of the Korea Convergence Society
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• v.12 no.11
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• pp.445-456
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• 2021

In this study, we examine the effects of five needs satisfaction on job satisfaction and turnover intention based on Maslow's hierarchy of needs for clinical nurses. Also, this was a convergence study that confirmed the mediating effect of job satisfaction on the relationship between need satisfaction and turnover intention. The participants were 239 clinical nurses at a general hospital located in Seoul. The collected data were analyzed for mediating effects using hierarchical regression analysis and PROCESS Macro (Model 4). Physiological and safety needs did not have a significant effect on job satisfaction while belongingness, esteem, and self-actualizations need had a significant positive effect on job satisfaction. On the other hand, physiological and esteem needs had a significant negative effect on turnover intention. In addition, the mediating effect of job satisfaction was significant in the relationship between need satisfaction (physiological, safety, belongingness, and self-actualization needs) and turnover intention. We confirm that an increase in the satisfaction of the five needs of clinical nurses can reduce their turnover intention. Therefore, we suggest that it is necessary to effectively manage need satisfaction and job satisfaction in the clinical field.

• Journal of the Korean Operations Research and Management Science Society
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• v.21 no.3
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• pp.109-125
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• 1996

Biases and errors in the human being's reasoning process have been studied continuously by the researchers, especially psychlogists and social scientists. These bias phenomenon is classified on the basis of the origin, i. e. motivation and cognition. Furthermore the necessity of research on the bias in the management and management information system areas in increased more and more recently, which have their academic backgrounds in the psychology and social science. The biased information stream is transformed into the systematic error due to the motivation and cognitive bias of human-being, then its resulting phenomena are as follows; 1. the availability of salient information 2. preconceived ideas or theories about peoples and event 3. anchoring and perseverence phenomena. In order to reduce the information errors, Satty suggested the Analytic Hierarchy Process (AHP) that is the subject of this paper and that is widely used for evaluation of complex decision making alternatives. THerefore this paper studies AHP's effects and its limitations in applying to the management area. Thus this paper compared the performances of the 3 models : 1 the traditional additive regression model. 2 regression model using the factor score, and 3 the regression model with AHP. As a result, 3 models produce the different outcomes.

• Journal of Global Scholars of Marketing Science
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• v.8
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• pp.491-513
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• 2001

It has not been a long time since a comparative advertising was emphasized in the advertising industry and academics. The issue is whether comparative advertising is more effective than noncomparative advertising, and if it is true, then under what conditions it is more effective. Based upon previous research results and expertises' opinions, the authors try to figure out the hierarchy of comparative advertising effect and its determinants. The objective of this exploratory study is to develop a conceptual model on comparative advertising effect and research propositions. This model would provide us with broader understanding on comparative advertising, practical guidelines for comparative advertisement production, and foundations of developing more detailed model on comparative advertising effectiveness.

• Proceedings of the Safety Management and Science Conference
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• 1999.11a
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• pp.53-72
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• 1999

IPQC system was introduced for the flight safety at the age of scientific safety management in the 1980s. In spite of performing this system, aircraft accidents caused by human factors, which were above 70% among all flight accident factors, have not been reduced. Accordingly, throughout this paper I analyzed the aircraft accident factors by means of a literature study and a pilot survey. Then, based on the notion of TQC(Total Quality Control), I hierarchically classified Individual Quality into Capacity Management, Safety Management, and General Management and did the low-ranked management factors as well. AHP (Analytic Hierarchy Process), one of the scientific management methods, was used for estimating the relative importance of Individual Quality Control factors and the heavy aircraft accident causes over the last 20 years were analyzed according to the flight ranks. Based on the comparative analysis of results derived above, an IPQC model as flight ranks is established. In short, according to this newly suggested model we can obtain the maximum flight safety with the preventive actions against aircraft accidents caused by human factors and by improving the operation effect under the reasonable pilot management.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.25 no.1B
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• pp.15-30
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• 2000

The important considerations in the design of fiber-optic networks are reliability and survivability preparing against a failure. The SDH(Synchronous Digital Hierarchy), the international standard of optical transmission, offers several network reconfiguration methods that enable network to be automatically restored from failure. One of the methods is the SHR(Self Healing Ring), which is a ring topology system. Most network providers have constructed their backbone networks with SHR architecture since it can provide survivability economically. The network architecture has eventually evolved into a multi-ring network comprised of interconnected rings. This paper addresses multi-ring network design problems is to minimize ring-construction cost. This problem can be formulated with MIP(mixed integer programming) model. However, it is difficult to solve the model within reasonable computing time on a large scale network because the model is NP-complete. Furthermore, in practice we should consider the problem of routing demands on rings to minimize total cost. This routing problem involves multiplex bundling at the intermediate nodes. A family of heuristic algorithms is presented for this problem. These algorithms include gateway selection and routing of inter-ring demands as well as load balancing on single rings. The developed heuristic algorithms are applied to some network provider's regional and long-distance transmission networks. We show an example of ring design and compare it with another ring topology design. Finally, we analysis the effect bundling.