• Journal of Families and Better Life
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• v.27 no.4
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• pp.81-101
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• 2009

This study examines married couples' forgiveness and forgiveness process in order to provide basic information related to married couples' forgiveness and to identify significant variables through analyzing socio-demographic characteristics affecting forgiveness and what influences the forgiveness process variables. Based on the study, the conclusions are as follows: First, men are affected by personal and intrinsic factors and women are affected by the other person's factor in the forgiveness. Married couples all expect that self-growth and the recovery of negative emotion occur through forgiveness. It indicates that the forgiveness contains a strong selfish character and not an altruistic character for others. Second, married couples experience hurt in the martial relationship due to problems caused by relationships with the husband's family, wife's family, and relatives. There is a significant difference between men and women in the period of problem occurrence, period of worry, seriousness degree of the problem, intention status of the problem, hurt degree, unfairness status of hurt, unfairness degree of hurt, and locus of control. Third, men's forgiveness level is higher in emotional forgiveness, cognitive forgiveness, and behavioral forgiveness. Among them, there is the biggest difference of cognitive forgiveness between men and women. Also, the variable affecting forgiveness is different between men and women.

• Management & Information Systems Review
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• v.33 no.1
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• pp.17-43
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• 2014

research tries to present the role of perceived justice and authenticity in service recovery process. Prior research on the service recovery have focused on relationship among perceived justice, recovery satisfaction and positive customer behavior. Especially perceived justice including distributive, procedural, and interactional justice has addressed as most important antecedents of recovery satisfaction. Although the pivotal role of perceived justice for successful service recovery has agreed by many researchers, relatively little attention has been paid to emotional aspect of customer. During the service recovery process, even if customer perceived recovery effort from service provider as justice one, they might feel displeasure or dissatisfaction. It means prior researches have underestimated the importance of emotional aspect while they focus on cognitive aspects. The one research focused on emotional aspects examined effect of authenticity in service context with other related factors. However, solely examined effect of authenticity is not enough to present proper implication effect between justice and authenticity so that it can be understood more clearly. In this study, we examined customer reactions to service failure and recovery process in restaurant service settings. Specifically, we focused on the moderating effect of authenticity on the paths between perceived justice and outcome variables such as forgiveness and recovery satisfaction.