• Title/Summary/Keyword: foodservice operation

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Designing a Manpower Structure for Management Efficiency Improvement in a Contract-foodservice Management Company (위탁급식전문업체의 인력 운영 구조 개선을 통한 경영 효율성 증진 방안 연구)

  • Shin, Seo-Young;Park, Young-Min;Choi, Mi-Kyung
    • The Korean Journal of Food And Nutrition
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    • v.22 no.1
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    • pp.132-140
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    • 2009
  • This study was performed to examine the manpower structure of foodservice operations, evaluate the management efficiency of each operation, and propose efficiency improvement guidelines for inefficient operations. For this purpose, a total of 224 B&I foodservice operations managed by an 'A' contract-managed foodservice company were chosen as the study sample. The efficiency scores were obtained through Data Envelopment Analysis(DEA) using the CCR model. The efficiency scores ranged from 63.56 to 100 and the average score was 82.47. The average efficiency score of Group 'C'(factory, more than 1,000 meals per day) was the highest among 6 groups. The results of further operations analysis in group 'C' showed that the labor cost percentage was significantly lower(p<0.001) and sales per man-hour significantly higher(p<0.001) in efficient operations compared to inefficient operations within group 'C'. Finally, efficiency improvement guidelines were suggested for the most inefficient operations in group 'C'.

The Perceptions of Educators and Industry Professionals on Foodservice Related-Research (외식 관련 학술적 연구에 대한 산학의 인식 분석)

  • Na, Tae-Kyun
    • Culinary science and hospitality research
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    • v.13 no.3
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    • pp.148-157
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    • 2007
  • The purpose of this research is to analyze what industry professionals and educators perceive as the definition of "research" and foodservice related-research so that the research become rather systematic and useful research. The research result is as follows. First, the independent t-test analysis of the definitions of research showed that the industry professionals were recognizing it as "investigations that are directed toward the discovery of new scientific knowledge that has specific commercial objectives with respect to products or processes or operation" while the educators were regarding it as "original investigation for the advancement of scientific knowledge that does not have a specific commercial objective." Second, the finding about the application of foodservice related-research to decision-making showed that the industry professionals did not fully utilize foodservice research and did not think it is applicable in the industry. That is because academic journal language is too hard for them to understand and they want to see research findings in industry shows and exhibitions or industry magazines in common understandable language. Lastly, foodservice researchers could initiate the dialog between themselves and industry professionals to diagnose the problems of the industry better and provide practical solutions through research findings.

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A Study on Billed Silvertown Residents' Satisfaction and Trust with Foodservice (유료실버타운 급식서비스의 만족과 신뢰에 관한 연구)

  • Kim, Ha-Yun;Shin, Mi-Kyung;Kim, Myung-Hee
    • Korean journal of food and cookery science
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    • v.24 no.1
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    • pp.16-22
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    • 2008
  • This study focused on the attribution factors affecting billed Silvertown residents' satisfaction and trust in relation to foodservice. Residents living in 'N' charged Silvertown were randomly selected for the study. Among them, 27 did not complete the survey, and a total of 143 questionnaires were analyzed. Data analyses were carried out using the frequency, factor analysis, cross tabs, and regression procedures of the SPSS 12.0 package. The results were as follows. First, for prospective Silvertown residents, among all the service offered, meals and medical services were of primary importance. Second, for Silertown foodservice, menu variety and taste were the most important aspects. Third, in the factor analysis for effects of foodservice on satisfaction and trust, the factor were restaurant facilities, food taste and quality, and restaurant operations. Fourth, in the relationship between the restaurant operation and residents' satisfaction levels, restaurant equipment, food taste and quality, and the resident's level of trust were significant. Finally, foodservice satisfaction and trust significantly affected residents' satisfaction with living in Silvertown.

The Comparative Analysis of the Present and Expected Level on Meal-Price and Facilities Investment Cost Perceived by Foodservice Managers of Contract-Managed Highschools in Seoul (서울시내 고등학교 위탁급식의 급식비와 투자비의 실태 및 위탁업체의 기대수준 비교 분석)

  • Bae, Hwan-Mee;Kim, Hyun-Ah;Shin, Seo-Young;Jo, Mi-Na;Park, Su-Yeon;Cha, Jin-A;Yi, Bo-Sook;Yang, Il-Sun
    • Journal of the Korean Society of Food Culture
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    • v.17 no.5
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    • pp.578-583
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    • 2002
  • The purposes of this study were to a) find out the operational characteristics of the contract-managed highschool foodservice in Seoul, b) investigate the expected level of meal-price and facilities investment cost perceived by contract-managed highschool foodservice managers c) compare the present level and expected level of meal-price and facilities investment cost. From October 12 to November 13 in 2001, the questionnaires were mailed to 249 high schools which was managed by contract foodservice company with respondent rate 40.2%. Data were analyzed using SPSS Win(10.0) for descriptive analysis and one group paired t-test. The results of this study were as follows ; 1. The student enrollment of highschools run by contract-managed foodservice was 1,243 with 72.6% participation rate of school lunch program. The average meal-price was 2,138 won. The average annual period of school foodservice operation was 156.78 days per year. The average contracting period was about 3 years. 2. The average cost concerned in the facilities investment amounts 169,578,180 won at the initial investment and 25,204,092 won at the repairs and maintenance cost in the course of operation. 3. The present level of meal-price and facilities investment cost were respectively 2,136won/meal and 171,157,336.72 won. And expected level of meal-price and amount of facilities investment cost were 2,418.75 won and 121,353,215.19 won. Comparing the present level with the expected level of the meal- price and facilities investment cost, expected level of meal-price was significantly higher than the present level of meal-price(p<.001) and expected level of facilities investment cost was significantly lower than present level of facilities investment cost(p<.001).

The Influence of Service Quality of Company Employees on Satisfaction of Customers (기업체 종사원의 급식 서비스 품질 요인이 이용 고객 만족도에 미치는 영향 - 부산, 울산, 경남 기업체 중심으로 -)

  • Kim, Seog-Jun;Cho, Yong-Bum
    • Culinary science and hospitality research
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    • v.13 no.4
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    • pp.164-177
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    • 2007
  • The purpose of this study is to explore the relationship between the service of employees in the foodservice industry and their customers' satisfaction. The study surveyed 310 subjects who are the employees of companies in Busan, Ulsan, City and Gyeongsangnam-do and processed the result using SPSS for Win V. 12. 0. For statistical analysis, Frequency, Factor Analysis and Regression were put into operation. As a result of Factor Analysis on the quality of company food-service, six factors have been extracted. The result of the Factor Analysis of satisfaction revealed one factor. In conclusion, this study shows that the quality of foodservice - food, convenience, menu, kindness, hygiene/cleanliness, facilities - had a positive effect on users' satisfaction. It is expected that the results will provide a base for marketing strategies to be used by the managers and marketers in foodservice companies.

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A Study on the Development of Properly Portioned Meal Sizes in the Industry Foodservice (산업체 급식의 1인 적정섭취량)

  • 조희숙
    • The Korean Journal of Food And Nutrition
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    • v.12 no.1
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    • pp.26-32
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    • 1999
  • The purpose of this study is to set up a appropriate portion by consumed size of food in industry food-service operation. The results were summarized as follows: 51.7% of the subjects were 30 to 39 years old 83.3% of them had highschool education. They represented that taste of food intake. Individual consumption sizes for physical workers in the industry foodservice were cooked rices 238g soups 212g pot stewes 230g stir fries 40g stewes 60g fresh and boiled salad 42g kimchies 51g one course dishies 406g grills 51g meunieres 47g. Properly portioned meal sizes for physical workers based on a statistical data showed cooked rices 240∼270g soups 270g pot stewes 310g stir fries 60g stewes 75g fresh and boiled salads 76g kimchies 67g one course dishies 470g grills 80g and meunieres 50g in the foodservice industry.

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A Study on the Actual Condition for Portion Control of Meal Served by Food Service Operation (단체급식소에서 제공되는 음식의 적정분량 설정에 관한 연구(II) - 산업체급식소와 대학기숙사 급식소를 대상으로 -)

  • Kim, Heh-Young;Kim, Choon-Mae;Ko, Sung-Hee
    • Journal of the Korean Society of Food Culture
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    • v.12 no.1
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    • pp.79-86
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    • 1997
  • Well-balanced meal is very important in its quantity and quality. Especially on the quantity field it becomes difficult for a foodservice operation to decide proper portion for individuals uniformly. These study was focused to setting up a proper portion by each food service operation. The results obtained were: 1. Individual consumption size from dormitory food service of college: cooked rice 282 g, soups 161 g, pot stewes 162 g, stir fries 53 g, stews 32 g, kimchies 47 g, fresh and boiled salads 43 g, one course dishies 477 g, pan broiles 44 g, meunieres 124 g. Individual consumption size from industry foodservice (white collar worker): cooked rices 228 g, soups 205 g, pot stewes 251 g, stir fries 20 g, stewes 76 g, kimchies 57 g, fresh and boiled salads 36 g, one course dishies 423 g, pan broiles 63 g, meunieres 38 g. 2. Proper portion of meal based on a statistical data is as follows: at college foodservice - cooked rices $280{\sim}290$ g, soups $155{\sim}170$ g, pot stewes 170 g, stir fries 60 g, stewes 35 g, kimchies $40{\sim}60$ g, fresh and boiled salads 50 g, one course dishies 480 g, pan broiles 50 g, meunieres 130 g and at industry foodservice (white collar worker) - cooked rices $220{\sim}250$ g, soups 210 g, pot stewes 250 g, stir fries 20 g, stewes 80 g, kimchies 60 g, fresh and boiled salads 40 g, one course dishies 430 g, pan broiles 70 g, meunieres 40 g.

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Evaluation of Hygiene and Nutritional Management and Education Effectiveness of Youth Facilities registered at Center for Children's Foodservice Management in Eunpyeong-gu (은평구 어린이급식관리지원센터 등록 청소년시설의 위생·영양 순회방문지도 및 교육 효과 평가)

  • Hyeri Kim;Jieun Kim;Joohee Han;Hailee Hwang;Hayan Hwang;Jiwon Kang;Eunseo Ju;Hyeyeong Hwang;Jinyoung Byun;Jieun Choi;Jina Lee;Suyoung Jang;Dawoon, Jung;Minyoung Lee;Wansoo Hong
    • Journal of the FoodService Safety
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    • v.4 no.2
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    • pp.55-59
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    • 2023
  • The purpose of this study is to evaluate the effectiveness of hygiene and nutritional management and education in the kitchen for youth facilities registered at the center. For this purpose, hygiene and nutrition management checklist scores, satisfaction and participation rates for each training, and diet use rate were checked on a quarterly basis. Hygiene and nutrition management scores increased every quarter, with the average score in the fourth quarter reaching 89.9 points. The participation rate in youth education was high at 86.4%, and both youth and staff education showed a satisfaction rating of 4.8 points. The usage rate of the adolescent diet was 65.4%. Based on the research results, the effectiveness of visiting guidance and education was confirmed, and future direction of center operation was suggested.

A Study on Satisfaction and Recharter Intention According to the Main Menu of Franchises in the Food Service Industry (외식 프랜차이즈 가맹점의 주 메뉴에 따른 만족도 및 재계약 의도에 관한 연구)

  • Cho, Sung-Ho
    • Culinary science and hospitality research
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    • v.13 no.3
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    • pp.20-32
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    • 2007
  • This study investigates the satisfaction with the supply-supplying system and the kitchen operation for the main menu in the food service industry, expecially in the franchisor-franchisee relation. In order to accomplish this purpose of the study, it examines the research on the franchise food industry in terms of research methods and surveys experimental research actually. The total 600 copies of survey had been gathered and 278 copies were used to get the purpose of this study. The SPSS 12.0 version was used to analyze the data. The finding suggests that pork is the very essential material of the supply-supplying system on all kitchen operation of cooking quality, management system, physical supplying system, prime cost and the food hygiene. Comparing results of mean statistic, pork shows much higher mean point than that of chicken on the kitchen operation efficiency. Also, the franchisees will give more satisfaction with main menu using pork than the menu using chicken on the recharter intention.

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Evaluation of the Menus of Free Meal Service Centers for Home-bound Elderly (재가노인들을 위한 무료급식소의 식단 평가)

  • Han, Kyung-Hee;Park, Jung-Sook;Choi, Mee-Sook;Chung, Soon-Dool;Chai, In-Sook
    • Journal of the Korean Society of Food Culture
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    • v.17 no.5
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    • pp.584-593
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    • 2002
  • The purpose of this study was to evaluate the diet quality of the menus delivered by 17 free meal service centers for the low-income home-bound elderly in Chung- cheong buk-Do. Statistical data analysis was compleleted using the SPSS package program for descriptive analysis, T-test, and ANOVA. The meals offered by free meal service centers were not met the 1/3 recommended dietary allowances in calcium and vitamin $B_2$. There were significant differences between dependent variables(nutrient content, nutrient density, nutrient deficiency, NAR, MAR, food group intake patterns) and independent variables (operation type, operation status, operation period, nutritionist, food cost).