• 산업경영시스템학회지
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• 제34권1호
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• pp.14-24
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• 2011

Though many researchers have interested in the effects of creativity management on the business performance, few have researched the relationship between management execution systems for creativity management and the performance. This paper tried to identify the relationship between management execution systems for creativity management and the performance by using 181 Korean companies' survey data. In this paper, a creative management execution system is modelled by the six criteria that are widely used in the Malcolmn Baldrige National Quality Award, and the performance is measured by a composite variable called by business capability. Through an analysis of survey data using factor analysis and regression analysis, this paper tried to answer two research questions: Firstly, does creative management execution systems have the characteristics of multi-dimensionality? Secondly, does creative management execution systems have an impact on the firm's performance? It was found that a creative management execution system largely consists of two parts, which are called 'system factor' and 'management support factor', and system factors have a more strong impact on the performance. The contribution of this paper is in suggesting that establishing a systematic creative management execution system is required in order to efficiently manage for creativity.

• 유통과학연구
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• 제16권10호
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• pp.5-21
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• 2018

Purpose - This case study reviews the development history of Lotte Shopping, which has played a key role in modernizing Korea's retail industry. Research design, data, and methodology - Lotte Shopping's expansion to various channel types has been reviewed from the perspective of the resource-based view of strategy. The opening of Lotte Department Store in 1979 signaled the beginning of the modernized distribution system in Korea. Lotte Shopping expanded its business domains to various types of retail channels, such as discount stores, online shopping malls, TV home shopping, convenience stores, supermarkets, home appliances specialty stores and health & beauty stores. Results - Lotte Shopping has been able to maintain high level of customer satisfaction with leading merchandising skills. It has developed mutually beneficial relationship with the partner firms. It has also been a leading firm in implementing corporate social responsibility activities and environment-friendly management. Lotte Shopping has applied advanced information and communication technology to provide customized goods/services. Conclusions - This study summarizes the business environment and new challenges Lotte Shopping faces currently. Lotte Shopping is trying to reinforce the omni-channel strategy, which can create synergy among various distribution channels based on its core competences.

• 지식경영연구
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• 제14권5호
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• pp.1-14
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• 2013

This paper is aimed at investigating the factors to grow the new technology based firm(NTBF), K-MAC. NTBFs need an environment in which novelty is encouraged, employees find work meaningful and controllable, learning is incorporated into work, ideas and process improvements are implemented and a balanced focus of the internal and external to the company is fostered. With collaboration between industry and academia, Lynda Aiman-Smith made an instrument of VIQ(Value Innovation Quotient), which is consist of 9 factors, 33 items. VIQ Results can help the company to develop a better understanding of the organization's culture, and its formal subgroups. That is to identify subcultures in the organization, to diagnose potential problems or inhibitors of innovation, to identify organizational strengths for innovation and set a quantitative baseline. Using the VIQ,K-MAC analysed the subculture of innovation potential capability. K-MAC organized the COP(community of practice) with the young employees' participation and try to solve the real problem in the working place. This paper explained the diverse growing trajectory through the TPM concept and suggest for the future strategy.

• 한국정보시스템학회지:정보시스템연구
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• 제6권2호
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• pp.51-83
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• 1997

정보시스템 아웃소싱(outsourcing)의 적용 범위와 그 규모가 증대함에 따라, 아웃 소시은 정보시스템의 관리에서 근본적인 이슈로 등장하게 되었다. 정보시스템 아웃소시의 중요성이 인식되었으나, 그에 대한 실증적 연구는 매우 미흡한 실정이다. 본 연구의 주요 목적은 정보시스템 아웃소싱에 있어 고객회사(client firm)와 서비스 제공업자(vendor)간의 관계의 성공 및 실패에 영향을 미치는 요인을 조사하는 것이다. 본 연구의 연구 모델은 관 계적 거래이론(relational exchange theory), 커뮤티케이션 행동(communication behavior), 거래비용분석(transaction cost analysis) 등의 조직간 관계(interorganizational relationship) 이론에 기반을 두고 작성되었다. 미국의 207개 회사의 정보시스템 아웃소싱 설문조사에 의 하여 다음과 같은 연구결과가 도출되었다. (1) 서비스 제공업자의 능력(vendor capability), 관계결속성(solidarity), 터링(monitoring of the vendor), 참여도(participation) 등이 아웃소 싱 관계의 성공과 양의 상관관계를 가지고 있으며, (2) 역할참여도(role integrity), 자산특이 성(asset specificity) 등은 아웃소싱 관계의 성공과 음의 관계를 가지고 있는 것으로 나타났 다. 이 결과에 의하면, 비관계적 거래(discrete exchange) 보다는, 관계적거래(relational exchange)에 기반을 두어 아웃소싱 관계를 운영하는 것이 아웃소싱의 성공적인 구현을 위 하여 필수적으로 보여진다. 이 연구 결과를 기초로 하여 아웃소싱 대상 업무의 선택, 서비 스 제공업자의 선택, 그리고 아웃소싱 관계의 지속적인 관리를 위한 지침을 제시하였다.

• 지식경영연구
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• 제14권3호
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• pp.37-54
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• 2013

Technology standards have gained importance as global market becomes more competitive. Since a technology acknowledged as a standard brings significant benefits to the developer firm, firms in the IT industry tend to pursue standardization for the technology, being it proprietary or open. However, the paths or strategic implications are seldom discussed in academia. Therefore, our study uses iPhone of Apple, one of the proprietary standards successes, to further understand corporate strategies over two standard choices. Our case study suggests that iPhone's entry timing was optimal for creating a new mobile environment. Design excellence and user-friendly interface increased networking effects and switching costs among consumers. Apple developed independent mobile operating system (iOS) through improvement on the existing operating system. During the process, Apple chose proprietary standard and, by installing the same UX on its sibling products such as iPod Touch or iPad, overcame the subsequent problems that might arise from the limited use of iOS. Based on the capability of concurrently developing both hardware and software, Apple connected operating system, machine, and contents, which deems to contribute to its proprietary standards success. We argue that this strategy should be considered for firms which plan proprietary standard strategy.

• 품질경영학회지
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• 제47권3호
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• pp.641-659
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• 2019

Purpose: Recently, the managing customer complaints properly has emerged as key source of competitive advantage in the large distribution industry. Effective customer complaint management helps firms minimize service failures and incense the capability to respond to customer's needs. Despite this importance, the in-depth prior study of a firm's service failures is very limited. Therefore, the actual service failure cases of large discount stores in Korea were analyzed in this study, and the types of service failures that occur at the service interface were identified. Method: Specifically, a total of 48,307 cases of customer complaints that have occurred in the past three years were collected from 1 January 2016 to 31 December 2018. Using 7 dimensions of service marketing mix. we have classified and analyzed systematically the service failure cases collected. Results: Among the cases of service failures, 34,921 (72.3%) cases were involved with the product factor, followed by 6,152 (12.7%) cases with person factor and 5,392 (11.2%) cases with process factor. Conclusion: By linking the main causes of service failure with the service marketing mix variables, this research presented a more systematic analytic model and verified by applying it to large domestic distribution company. Understanding the main factors affecting customer complaints n the large distribution industry can provide managers useful information and insight who want to achieve an effective customer complaint management.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.257-269
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• 2021

Intellectual capital is becoming a crucial factor for a firm's long-term profit and performance in the knowledge-based economy as more firms identify their core competence as invisible assets rather than visible assets (Itami, 1987). The company was encouraged to measure financial and non-financial factors, including the customer perspective groups, the internal business process, learning and growth perspective, then to link all these measurements in a coherent system. This paper seeks to investigate the influence of intellectual capital elements on company performance, as well as the relationship among intellectual capital elements from a cause-effect perspective. Resource-Based View (RBV) considers intellectual capital as resource and capability to sustain competitive advantage on company performance. The partial least squares approach is used to examine listed banks in Indonesia Stock Exchange for year 2017-2019. Results show that human capital directly has positive influences on innovation capital, customer capital, and process capital. Innovation capital has positive, but less significant influence on process capital, which in turn influences customer capital. Human capital and process capital also influence customer capital. Finally, customer capital contributes to performance. This study helps management to identify relevant intellectual capital elements as competitive advantage and their indicators to enhance business performance.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.534-541
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• 2011

Risk evaluation approaches for bidding on international construction projects are typically partitioned into three stages: country selection, project classification, and bid-cost evaluation. However, previous studies are frequently under attack in that they have several crucial limitations: 1) a dearth of studies about country selection risk tailored for the overseas construction market at a corporate level; 2) no consideration of uncertainties for input variable per se; 3) less probabilistic approaches in estimating a range of cost variance; and 4) less inclusion of covariance impacts. This study thus suggests a three-staged risk evaluation model to resolve these inherent problems. In the first stage, a country portfolio model that maximizes the expected construction market growth rate and profit rate while decreasing market uncertainty is formulated using multi-objective genetic analysis. Following this, probabilistic approaches for screening bad projects are suggested through applying various data mining methods such as discriminant logistic regression, neural network, C5.0, and support vector machine. For the last stage, the cost overrun prediction model is simulated for determining a reasonable bid cost, while considering non-parametric distribution, effects of systematic risks, and the firm's specific capability accrued in a given country. Through the three consecutive models, this study verifies that international construction risk can be allocated, reduced, and projected to some degree, thereby contributing to sustaining stable profits and revenues in both the short-term and the long-term perspective.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제18권4호
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• pp.1090-1100
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• 2024

While the incorporating ESG indicator is recognized as crucial for sustainability and increased firm value, inconsistent disclosure of ESG data and vague assessment standards have been key challenges. To address these issues, this study proposes an ambiguous text-based automated ESG rating strategy. Earnings Call Transcript data were classified as E, S, or G using the Refinitiv-Sustainable Leadership Monitor's over 450 metrics. The study employed advanced natural language processing techniques such as BERT, RoBERTa, ALBERT, FinBERT, and ELECTRA models to precisely classify ESG documents. In addition, the authors computed the average predicted probabilities for each label, providing a means to identify the relative significance of different ESG factors. The results of experiments demonstrated the capability of the proposed methodology in enhancing ESG assessment criteria established by various rating agencies and highlighted that companies primarily focus on governance factors. In other words, companies were making efforts to strengthen their governance framework. In conclusion, this framework enables sustainable and responsible business by providing insight into the ESG information contained in Earnings Call Transcript data.

• 한국벤처창업학회:학술대회논문집
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• 한국벤처창업학회 2007년도 춘계학술대회
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• pp.35-64
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• 2007

중소기업의 기술혁신 역량을 강화하기 위한 각종 정부 정책과 투자의 지속적인 확대에도 불구하고 우리나라의 산학연 협력 수준은 선진국에 비해 아직도 상당히 미홉한 것으로 평가되고 있다. 또한 기술혁신성과에 영향을 미치는 기업 내부요인에 대해 다양한 요인이 제시되고 있지만, 산학연 기술협력과 기술혁신성과 간의 관계에 대한 기존 연구에서는 산학연 기술협력과 성과 간의 직접적인 영향(상관)관계만을 고려하고 있으며, 기업 내부요인들에 의해 그 효과가 어떻게 달라지는지는 분석하고 있지 않다. 따라서 본 연구에서는 산학연 기술협력이 중소기업의 기술혁신 성과를 높이기 위해서 어떤 중소기업을 지원해야 하며, 증소기업들이 어떤 내부적인 노력을 해야 하는가를 우리나라 증소제조업을 대상으로한 실증분석을 통해 규명하고자 한다. 분석 결과, 산학연 기술협력과 흡수 능력 중 혁신적 인적자원관리 시스템이 기술혁신성과에 정(+)의 영향을 끼쳤다. 또한 산학연 기술협력과 혁신적 인적자원관리 시스템 간에 정(+)의 상호작용 효과가 존재하는 것으로 나타났다. 이 연구는 정책적으로 산학연 기술지원을 할 때 기업의 기술개발강도만을 갖고 판단할 것이 아니라 기업 내부적으로 혁신 창출을 위한 노력, 즉 혁신적 인적자윈관리 시스템이 갖추어져 있는지 고려해 볼 필요가 있음을 시사한다. 경영 측면에서는 중소기업에 내부 자원과 능력의 한계가 존재하므로 외부자원을 충분히 활용함으로써 기술혁신성과를 높이는 것이 중요하다는 시사점을 제공한다.