• Culinary science and hospitality research
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• v.16 no.5
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• pp.14-24
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• 2010

This study examines life satisfaction of restaurant customers in Busan and their quality of life in order to verify the causal relationship of two variables. A survey was conducted from restaurant customers in Busan from on April 1st to April 30th, 2010 for an empirical analysis. Three hundred and sixteen questionnaires were selected as a valid sample for a demonstration analysis. The summary of this study is as follows: First, fife satisfaction have a positive influence on the quality of life such as personal growth, self acceptance, and independence. However, autonomy factor is rejected. Second, there is no difference in fife satisfaction by gender and education. Third, there is no difference in quality of fife by gender and education except for self acceptance factor.

• Clinics in Shoulder and Elbow
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• v.26 no.1
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• pp.20-24
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• 2023

Background: The Friends and Family Test (FFT) developed by the UK National Health Service evaluates whether patients are satisfied with a service provided, where improvements are needed, and how likely patients are to recommend the intervention. Calculated from the FFT, the Net Promoter Score (NPS) creates a recommendation metric for treatment. The primary aim of this prospective study is to evaluate NPS for arthroscopic subacromial decompression (ASD) and rotator cuff repair (RCR). Secondary aims are to postoperatively evaluate 1-year changes in patients' Oxford Shoulder Scores (OSSs) in terms of the proportion of patients satisfied with their surgery and correlation with FFT. Methods: During a 2-year period, all patients undergoing ASD or RCR completed questionnaires prospectively. Collected preoperatively and postoperatively at 1 year. Results: NPSs were 31 for ASD (n=32) and 52 for RCR (n=39). OSSs increased by 4.3 and 6.9 for ASD and RCR, respectively (P<0.001). Overall, 75% of ASD and 77% of RCR patients were either "satisfied" or "very satisfied," respectively, with procedure outcomes. Scores from FFT had a positive correlation with improvement in OSS and satisfaction scores among patients undergoing arthroscopic shoulder surgeries (P<0.001). Conclusions: The current study shows positive NPS outcomes in patients with ASD and RCR. Scores from FFT correlate well with both satisfaction and OSS among patients. NPS can be an adjunct to traditional patient-reported outcome measures to provide global evaluation of patient experiences to aid in determining the clinical value of common procedures in shoulder orthopaedics. Level of evidence: III.