• 한국병원경영학회지
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• 제16권1호
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• pp.50-76
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• 2011

This study chiefly aims to examine the relations between customer's responsive behavior and service recovery satisfaction in medical service failure. Therefore, this paper deals with the effect of medical service failure severity perceived by customers on complaint behavior and service recovery expectation, the effect of complaint appealing behavior and service recovery expectation on perceived recovery and service recovery satisfaction, and the roles of service recovery(compensation) and recovery fairness as moderating variables. According to the result of this research, it was shown that service failure severity affects complaint behavior and service recovery expectation positively, and compliant behavior and service recovery expectation affects perceived recovery performance and service recovery satisfaction positively. Moreover, the moderating roles of service recovery(compensation) and recovery fairness indicated partially significant results and affected perceived recovery performance and service recovery satisfaction direct positively. The result of this study is expected to provide support when medical institutes establish service recovery strategies.

• 복식문화연구
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• 제18권3호
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• pp.526-540
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• 2010

Due to fierce competition, many domestic fashion businesses are suffering difficulty in securing and maintaining customers. Accordingly, fashion companies are devoting all their energy to secure customers by using high quality and diverse strategies for distribution and promotion, and to secure loyalty by satisfying customers with the offer of excellent service. Thus, it is very important to provide systematic service recovery strategy available for handling service failure effectively. Therefore, the purpose of this study is comprehensively analyzing influences of expectation dis-confirmation and perceived justice for service recovery upon consumers' satisfaction and loyalty. The findings are as follows. First, as for the service failure that customers experienced, the more consumers who expect it to be recovered led to the higher formation of expectation-compensation dis-confirmation. Second, it was indicated that the higher seriousness in service failure that customers experienced led to the lower satisfaction and loyalty to service recovery. Third, as a result of examining influence of expectation-compensation dis-confirmation for service-failure recovery upon consumer satisfaction and loyalty, the customers who showed more positive dis-confirmation to expectation-compensation were indicated to form the more satisfaction and loyalty. Fourth, as a result of examining the influence of the perceived justice in the process of service-failure recovery upon customer satisfaction, all in 3 dimensions of justice had effect on customer satisfaction.

• 한국통신학회논문지
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• 제21권1호
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• pp.59-66
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• 1996

In this paper, we present a new effective algorithm for element failure compensation of Generalized Sidelobe Canceller (GSC). While the GSC is well formulated, little works have been done on array element compensation in the presence of faulty elements. Element failure changes the problem of a linearly equally spaced array into that of an unequally spaced array. Typical research approaches have been directed at using search techniques to optimize unequally spaced arrays. The proposed algorithm matches the linear constraint conditions and the general shape of the desired beam pattern at the expense of an increase of beam-width in the overall main lobe. Numerical results are included to demonstrate the capability of compensation for various situations.

• International Journal of Control, Automation, and Systems
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• 제2권1호
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• pp.1-14
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• 2004

This paper surveys some existing direct adaptive feedback control schemes for linear time-invariant systems with actuator failures characterized by the failure pattern that some inputs are stuck at some unknown fixed or varying values at unknown time instants, and applications of those schemes to aircraft flight control system models. Controller structures, plant-model matching conditions, and adaptive laws to update controller parameters are investigated for the following cases for continuous-time systems: state tracking using state feed-back, output tracking using state feedback, and output tracking using output feedback. In addition, a discrete-time output tracking design using output feedback is presented. Robustness of this design with respect to unmodeled dynamics and disturbances is addressed using a modified robust adaptive law.

• 전기저널
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• 9호통권93호
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• pp.34-37
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• 1984

• 전기저널
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• 8호통권92호
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• pp.32-35
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• 1984

• 한국전자파학회논문지
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• 제25권2호
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• pp.217-222
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• 2014

본 논문에서는 평면형 능동 위상 배열 안테나에서 일부 모듈의 고장이 발생할 경우, 발생되는 빔 패턴 왜곡을 여러가지 경우로 비교하여 검토하고, 기존에 연구된 빔 패턴 보상 방법을 실제 안테나에 적용하여 빔 패턴 왜곡 개선 가능성을 분석하였다. 빔 패턴의 왜곡은 주로 부엽 수준의 증가로 나타나게 되는데, 부엽 수준이 기준치를 넘어서게 되면 고장모듈을 제외한 나머지 모듈의 크기/위상값을 재조정하여 부엽을 낮출 수가 있으며, 본 논문에서는 이 방법을 실제 제작된 안테나에 적용하기 위한 방안 및 근접 전계 챔버에서 측정한 결과를 시뮬레이션 결과와 비교하여 나타내었다. 고장모듈이 발생하는 경우는 무작위로 여러 곳에서 발생하는 경우와 여러 개의 배열을 포함하는 단위 모듈이 고장 날 경우로 나누어서, 시뮬레이션 결과와 측정 결과를 비교 분석하였다. 측정 결과는 시뮬레이션 결과와 유사한 경향을 나타내며, 고장 모듈이 발생할 경우 남아있는 정상 모듈의 크기/위상 조정을 통해서 부엽을 낮추기 위한 빔 패턴 보상이 가능함을 확인할 수 있다.

• 조명전기설비학회논문지
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• 제28권8호
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• pp.75-81
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• 2014

It has been widely accepted that open phase may separate one of the power lines from power supply which is mainly caused by fuse melting, malfunction for source circuit breaker, contact failure, and disconnection under normal operating conditions, and is considered a kind of failure mode during disconnection of neutral wires as well. When open phase occurs, unequal voltage between phase might happen in the unbalanced load connected each phase, and further, depending on conditions of load, malfunction by providing low voltage. Moreover, load could be burned or overheated with overvoltage, which, in turn, can be a contributor to starting fires. Accordingly, in order to clearly overcome these problems, the current study aims to introduce the theory of uninterruptible power open phase compensation device, meaning that unbalanced power automatically restores balanced power and provides continuously the power supply without blackout, and verify it through simulation and experiments.

• 대한전기학회논문지:전력기술부문A
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• 제54권9호
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• pp.434-440
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• 2005

This paper describes an optimized Scheme of reactive-power compensation for the low short-circuit-ratio AC system interconnected with the HVDC system. An HVDC system interconnected with tile low SCR AC system is vulnerable to the ac voltage variation, which brings about the commutation failure of the converter. This problem can be solved using optimized compensation of reactive power. In this study, a benchmark system for HVDC system interconnected with low SCR AC system is derived using PSS/E simulation. Then an optimized srheme for reactive power compensation was derived using integer programming. The feasibility of proposed scheme was analyzed through silnulations with PSS/E and PSCAD/EMTDC. The proposed scheme can compensate the reactive power accurately and minimize the number of switching for harmonic filters and shunt reactors.

• 항공우주시스템공학회지
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• 제15권2호
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• pp.1-9
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• 2021

In this paper, a thickness compensation function is introduced to consider the shear deformation and warping effect resulting from increased thickness in the composite multi-cell wing box. The thickness compensation function is used to perform the structure optimization of the multi-cell. It is determined by minimizing the error of an analytical formula using solid mechanics and the Ritz method. It is used to define a structural performance prediction expression due to the increase in thickness. The parameter is defined by the number of spars and analyzed by the critical buckling load and the limited failure index as a response. Constraints in structural optimization are composed of displacements, torsional angles, the critical buckling load, and the failure index. The objective function is the mass, and its optimization is performed using a genetic algorithm.