• Korea Journal of Hospital Management
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• v.16 no.1
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• pp.50-76
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• 2011

This study chiefly aims to examine the relations between customer's responsive behavior and service recovery satisfaction in medical service failure. Therefore, this paper deals with the effect of medical service failure severity perceived by customers on complaint behavior and service recovery expectation, the effect of complaint appealing behavior and service recovery expectation on perceived recovery and service recovery satisfaction, and the roles of service recovery(compensation) and recovery fairness as moderating variables. According to the result of this research, it was shown that service failure severity affects complaint behavior and service recovery expectation positively, and compliant behavior and service recovery expectation affects perceived recovery performance and service recovery satisfaction positively. Moreover, the moderating roles of service recovery(compensation) and recovery fairness indicated partially significant results and affected perceived recovery performance and service recovery satisfaction direct positively. The result of this study is expected to provide support when medical institutes establish service recovery strategies.

• The Research Journal of the Costume Culture
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• v.18 no.3
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• pp.526-540
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• 2010

Due to fierce competition, many domestic fashion businesses are suffering difficulty in securing and maintaining customers. Accordingly, fashion companies are devoting all their energy to secure customers by using high quality and diverse strategies for distribution and promotion, and to secure loyalty by satisfying customers with the offer of excellent service. Thus, it is very important to provide systematic service recovery strategy available for handling service failure effectively. Therefore, the purpose of this study is comprehensively analyzing influences of expectation dis-confirmation and perceived justice for service recovery upon consumers' satisfaction and loyalty. The findings are as follows. First, as for the service failure that customers experienced, the more consumers who expect it to be recovered led to the higher formation of expectation-compensation dis-confirmation. Second, it was indicated that the higher seriousness in service failure that customers experienced led to the lower satisfaction and loyalty to service recovery. Third, as a result of examining influence of expectation-compensation dis-confirmation for service-failure recovery upon consumer satisfaction and loyalty, the customers who showed more positive dis-confirmation to expectation-compensation were indicated to form the more satisfaction and loyalty. Fourth, as a result of examining the influence of the perceived justice in the process of service-failure recovery upon customer satisfaction, all in 3 dimensions of justice had effect on customer satisfaction.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.21 no.1
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• pp.59-66
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• 1996

In this paper, we present a new effective algorithm for element failure compensation of Generalized Sidelobe Canceller (GSC). While the GSC is well formulated, little works have been done on array element compensation in the presence of faulty elements. Element failure changes the problem of a linearly equally spaced array into that of an unequally spaced array. Typical research approaches have been directed at using search techniques to optimize unequally spaced arrays. The proposed algorithm matches the linear constraint conditions and the general shape of the desired beam pattern at the expense of an increase of beam-width in the overall main lobe. Numerical results are included to demonstrate the capability of compensation for various situations.

• International Journal of Control, Automation, and Systems
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• v.2 no.1
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• pp.1-14
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• 2004

This paper surveys some existing direct adaptive feedback control schemes for linear time-invariant systems with actuator failures characterized by the failure pattern that some inputs are stuck at some unknown fixed or varying values at unknown time instants, and applications of those schemes to aircraft flight control system models. Controller structures, plant-model matching conditions, and adaptive laws to update controller parameters are investigated for the following cases for continuous-time systems: state tracking using state feed-back, output tracking using state feedback, and output tracking using output feedback. In addition, a discrete-time output tracking design using output feedback is presented. Robustness of this design with respect to unmodeled dynamics and disturbances is addressed using a modified robust adaptive law.

• JOURNAL OF ELECTRICAL WORLD
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• no.9 s.93
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• pp.34-37
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• 1984

• JOURNAL OF ELECTRICAL WORLD
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• no.8 s.92
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• pp.32-35
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• 1984

• The Journal of Korean Institute of Electromagnetic Engineering and Science
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• v.25 no.2
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• pp.217-222
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• 2014

This paper discusses about the beam pattern distortion caused by the failures of some antenna modules in the active array antenna and analyses the possibility of improvement through applying the beam pattern compensation method previously studied. The beam pattern distortion which is mostly represented as an increase of the sidelobe level, can be suppressed through re-synthesizing each module's magnitude and phase. This method was applied to the prototype of active array antenna system, and the results of antenna pattern distortion and compensation were analyzed and measured in the Near Field Chamber. Array failures are generally divided into random TR module failures and TRU(TR Unit: combination of TR modules, Beam Computation module, Power supply module) failures. The results of beam pattern compensation were analyzed in each failure and compared to the results of the simulation. The beam pattern compensation results applied to the real active antenna array system showed the similar to the simulation results. Consequently, it was verified the beam pattern could be compensated with the magnitude and phase adjustment of other normal antenna modules.

• Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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• v.28 no.8
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• pp.75-81
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• 2014

It has been widely accepted that open phase may separate one of the power lines from power supply which is mainly caused by fuse melting, malfunction for source circuit breaker, contact failure, and disconnection under normal operating conditions, and is considered a kind of failure mode during disconnection of neutral wires as well. When open phase occurs, unequal voltage between phase might happen in the unbalanced load connected each phase, and further, depending on conditions of load, malfunction by providing low voltage. Moreover, load could be burned or overheated with overvoltage, which, in turn, can be a contributor to starting fires. Accordingly, in order to clearly overcome these problems, the current study aims to introduce the theory of uninterruptible power open phase compensation device, meaning that unbalanced power automatically restores balanced power and provides continuously the power supply without blackout, and verify it through simulation and experiments.

• The Transactions of the Korean Institute of Electrical Engineers A
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• v.54 no.9
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• pp.434-440
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• 2005

This paper describes an optimized Scheme of reactive-power compensation for the low short-circuit-ratio AC system interconnected with the HVDC system. An HVDC system interconnected with tile low SCR AC system is vulnerable to the ac voltage variation, which brings about the commutation failure of the converter. This problem can be solved using optimized compensation of reactive power. In this study, a benchmark system for HVDC system interconnected with low SCR AC system is derived using PSS/E simulation. Then an optimized srheme for reactive power compensation was derived using integer programming. The feasibility of proposed scheme was analyzed through silnulations with PSS/E and PSCAD/EMTDC. The proposed scheme can compensate the reactive power accurately and minimize the number of switching for harmonic filters and shunt reactors.

• Journal of Aerospace System Engineering
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• v.15 no.2
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• pp.1-9
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• 2021

In this paper, a thickness compensation function is introduced to consider the shear deformation and warping effect resulting from increased thickness in the composite multi-cell wing box. The thickness compensation function is used to perform the structure optimization of the multi-cell. It is determined by minimizing the error of an analytical formula using solid mechanics and the Ritz method. It is used to define a structural performance prediction expression due to the increase in thickness. The parameter is defined by the number of spars and analyzed by the critical buckling load and the limited failure index as a response. Constraints in structural optimization are composed of displacements, torsional angles, the critical buckling load, and the failure index. The objective function is the mass, and its optimization is performed using a genetic algorithm.