• 대한불안의학회지
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• 제10권2호
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• pp.170-175
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• 2014

Objective : The aims of this study was to evaluate relationship between body dissatisfaction, personality characteristic, and stress in young adults. Methods : One hundred and ninety five young, healthy, and normal participants filled out all 3 types of self-reported questionnaire, the Body Dysmorphic Disorder Examination-Self Report (Korean version of BDDE-SR ; K-BDDE-SR), Neuroticism, Extraversion, Openness-Five Factor Inventory (NEO-FFI) and Stress Scale of Korean version of the Depression Anxiety Stress Scale (K-DASS-21). Results : Out of the 195 participants, 30% (n=59) was male and 70% (n=136) was female. There was no statistical difference between high K-BDDE-SR group (K-BDDE-SR score 75 percentile or higher, n=50) and low K-BDDE-SR group (K-BDDE-SR score below than 75 percentile, n=145) in terms of weight, height, and BMI. In high K-BDDE-SR group, neuroticism was significantly higher than low K-BDDE-SR group, and extraversion, agreeableness, conscientiousness were significantly lower than low K-BDDE-SR group. Also, level of stress in high K-BDDE-SR group was significantly higher than low K-BDDE-SR group. Conclusion : Our study revealed that individual's with more body dissatisfaction were more neurotic and stressful. Thus, body dissatisfaction and diverse psychiatric diseases should be considered in treating neurotic and stressful young adults.

• 복식문화연구
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• 제15권4호
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• pp.551-568
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• 2007

The purposes of this study were to identify factors of dissatisfaction and complaining behavior in internet fashion shopping mall, and to investigate constructs of service recovery for solution to this problems. Data were obtained from 201(male: 87, female: 114) internet fashion shopping mall consumer who have experiences of dissatisfaction and complaining behavior after buying products, and were analyzed using by descriptive analysis, factor analysis, Cronbach' $\alpha$, t-test. The results were as follows. First, the most response(80.4% of reponses) was experience to dissatisfaction through internet fashion shopping mall, and the most dissatisfied items were blouse, sweater, T-shirt in upper garment. Also, in men's case, the most satisfied price zone was not exceeding $30,000{\sim}50,000\;won$ and in women's case, it was not exceeding $20,000{\sim}30,000\;won$. Second, 7 factors of dissatisfaction(called quality, payment, delivery, price, interaction, returning/changing/refunding, contract) were identified after purchasing fashion products from internet shopping mall. 3 factors of complaining behavior(called private action, legal action, remedial seeking action) were investigated. Third, constructs of perceived service recovery were extracted from literature review: perceived interaction and justice. Perceived interaction were categorized into two factors: the interaction on the part of the consumer, the interaction in the part of the shopping mall. And perceived justice were categorized into three factors: interactional justice, distributive justice, procedural justice. Usually, university students were likely to take a serious view of service recovery through interaction and justice with internet fashion shopping mall.

• Journal of Nutrition and Health
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• 제50권6호
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• pp.615-623
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• 2017

본 연구는 성인초기여성의 섭식장애를 설명하기 위해 가설적 모형을 구성하고, 영향요인의 효과를 확인하고자 수행한 경로분석 연구이다. 2017년 8월, 약 1개월 동안 19세 ~ 29세 성인초기여성 193명을 대상으로 일반적 특성, 자존감, 분노, 우울, 신체불만족 및 섭식장애를 자가보고 설문지법을 이용하여 조사하였다. 자료는 SPSS 21.0 프로그램과 AMOS 24.0 프로그램으로 통계 처리하였다. 수집한 자료를 분석한 결과는 다음과 같다. 대상자의 평균 연령은 24.02세이었으며, 변수들의 평균은 섭식장애 8.99점, 신체불만족 92.05점, 우울 14.96점, 분노 18.99점, 자존감 32.17점이었다. 또한 섭식장애 점수 20점을 기준으로 구분하였을 때, 고위험 섭식장애 대상자는 9.8%이었다. 섭식장애는 신체불만족, 우울, 분노와 양(＋)의 상관관계가 있었고, 자존감과는 음(-)의 상관관계가 있었다. 신체불만족은 우울, 분노와 양(＋)의 상관관계가 있었고, 자존감과는 음(-)의 상관관계가 있었다. 우울은 분노와 양(＋)의 상관관계가 있었고, 자존감과 음(-)의 상관관계가 있었다. 수정모형의 적합도는 ${\chi}^2$(p) 1.89 (p = 0.756), ${\chi}^2$/df 0.47, GFI 0.99, AGFI 0.99, NFI 0.99, SRMR 0.022, RMSEA 0.001으로 나타났다. 각 변수들이 섭식장애에 미치는 효과를 살펴보면, 자아존중감은 우울과 신체불만족을 매개한 간접효과와 총 효과가 유의하였다. 분노는 우울과 신체불만족을 매개한 간접효과와 총효과가 유의하였다. 우울은 신체불만족을 매개한 간접효과와 총효과가 유의하였다. 신체불만족은 직접효과 및 총효과가 유의하였다. 이들 변수들에 의한 설명력은 46%이다. 따라서 성인초기여성의 섭식장애 개선을 위한 전략 수립에 신체불만족, 우울, 분노, 자존감을 주요요인으로 고려해야 함을 확인하였다.

• 예술경영연구
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• 제51호
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• pp.103-134
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• 2019

이 연구는 국·공립문화예술단체가 하나의 조직으로, 조직의 내·외부에 수많은 갈등이 존재할 것이라는 인식에서 출발하였다. 또한, 갈등이 조직 구성원들에게 부정적 문제요소로 작용하며, 그로 인해 파생된 감정들이 어떠한 관계가 있는지를 파악하였다. 구체적으로, 1) 현직 국·공립문화예술단체(조직)의 예술단원(조직 구성원)들이 인식하는 갈등 요인을 파악하고, 2) 갈등이 부정적 문제요소로서 예술단원들에게 어떠한 영향력을 제공하는지, 3) 갈등에 따른 감정(소진, 이직 의도, 직무 불만족, 부정적 전이)이 어떠한 관계를 맺고 있는지를 살펴보는 것이 목적이다. 이를 위해, 이론적 검토와 동시에 현직 국·공립문화예술단체 소속 예술단원들을 대상으로 인터뷰 및 설문조사를 진행하였다. 연구결과를 요약하면 다음과 같다. 국·공립문화예술단체의 예술단원들이 지각하는 갈등은 1) 조직적 갈등(경영·행정·운영 등), 2) 개인적 갈등(예술적 취향·동료 등)으로 구성될 수 있었다. 이 갈등은 조직 구성원들의 감정에 부정적인 방향을 제공하는 것으로 파악되었다. 조직적 갈등과 개인적 감정은 모두 감정 소진에 정(+)의 영향을 미치는 것으로 나타났으며, 감정 소진은 이직 의도와 직무 불만족에 정(+)의 영향을 미치는 것으로 나타났다. 또한, 직무 불만족은 이직 의도에 정(+)의 영향을, 이직 의도와 직무 불만족은 부정적 전이에 정(+)의 영향을 미치는 것으로 검토되었다. 이러한 연구결과를 바탕으로 국·공립문화예술단체의 효과적인 마케팅을 위한 시사점을 제시하였다.

• 한국의류학회지
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• 제32권12호
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• pp.1866-1877
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• 2008

본 연구는 패션 유통업에서 급성장 하고 있는 전자상거래를 중심으로, 고객이 쇼핑몰과의 거래를 통해 경험하게 되는 불만족 요인을 파악하고, 불만족과 불평행동, 불평행동과 고객과 쇼핑몰간의 관계지향성의 영향 관계를 파악하고자 하였다. 본 연구를 위한 자료는 질문지를 이용하였고, 인터넷에서 패션제품을 구매한 후불만 혹은 불평행동을 해본 경험이 있는 275명의 대학생을 연구대상으로 하였다. 자료분석을 위해 기술통계분석, 요인분석, Cronbach' $\alpha$, 상관관계분석, 회귀분석을 실시하였다. 연구결과는 다음과 같다. 인터넷 패션 쇼핑몰에서의 구매 후 고객 불만족은 제품품질, 반품/교환/AS, 가격, 거래계약, 배달 및 결제관련 불만으로 분류되었으며, 비교적 품질과 배달관련 불만이 가장 높은 것으로 파악되었다. 고객 불만족, 불평행동 및 관계지향성간의 관련성이 높게 나타났으며, 고객 불만이 높을수록 불평행동도 높은 것으로 파악되었다. 한편, 불평행동이 높을수록 고객 충성은 낮아지고 태만 및 이탈행동은 높아지는 것으로 파악되었다. 특히 사적 불평행동이 높을수록 고객 충성은 낮아진 반면, 태만과 이탈은 높은 것으로 나타났다.

• 대한불안의학회지
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• 제5권2호
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• pp.112-119
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• 2009

Objective : Recently, there is an increasing trend of attachment to physical appearance of individuals in many persons with spread of social concern through mass communication. Domestically, several studies has been performed, but they were limited to obesity mainly for juveniles or female college students. Therefore, purpose of this study were to standardize Body image dysmorphic disorder examination self report with male and female college students in Cheonnan area. Methods : This study were total 825 college students in Cheonan area. Subject group are consist of 393 males (47.6%) and 427 females (51.8%), and the mean age was $22.28{\pm}3.24$ years old. Results : The BDDE-SR had adequate internal consistency (Cronbach's alpha=.93) and test-retest (r=.82) and interator reliability. Four factors were extracted by factor analysis with the Varimax rotation. They were 'the camouflage and comparison factor', 'the self-consciousness and negative self-evaluation factor', 'the avoidance factor', and 'the distressing and embarassment factor'. The total score of BDDE-SR was $50.8{\pm}27.1$, female's score ($59.2{\pm}25.5$) was statistically higher than male's score ($41.85{\pm}25.84$). Conclusion : It is considered that BDDE-SR is reliable instrument for body image dissatisfaction, provided correct information in predicting clinical status of Body dysmorphic disorder that is most largely influenced by individual psychologic factor and family system.

• 한국생활과학회지
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• 제6권2호
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• pp.115-120
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• 1997

To investigate the cognition of labeling system and its problems, problems in laundry, and consumer's dissatisfaction and to decrease problems in management of clothing products, total 476 subjects were surveyed in Taejon. The major results were as follows ; 1. The cognition of labeling system was understood by 93.1% of respondents, and 72.9% of them prefer to recognized labeling by figures and letters than by either of them. Most of respondents got the knowledge of labeling system from school. The most frequently experienced mislabeling was the label for management. 2. In cleaning, 60.4% of respondents made their decisions of the laundry method after seeing labeling system. When the label recommanded either of hand washing or dry cleaning, they usually laundered with hand washing after a few times of dry cleaning. The first consideration factor for laundry was fiber composition of textiles. 3. About 70% of respondents understood ironing, laundry, and drying mark on labeling system, and 53.8% understood fiber composition and bleaching. 4. More than 90% of respondents experienced dissatisfaction in handling clothing products. The reason of dissatisfaction was deformation and decoloring after laundry. Most of respondents experienced change of tactile sensation, too.

• 한국의상디자인학회지
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• 제6권3호
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• pp.31-43
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• 2004

The purpose of this study is to provide basic data on the propriety of the ready-to-made garment sizes of the boys aged between 10 and 11. The data were collected from 315 boys in the capital area. They were surveyed during the period of April, 2004. Data analysis has been performed through descriptive statistics, $x^2$-test, t-test, ANOVA and Duncan test using SPSS ver.10. The results of the analysis are as follows. According to the result of investigating the favorite fashion style of boys, most boys aged between 10 and 11 preferred casual style(jean pants & T-shirts). Boys of age 10 preferred formal style and 11-year-old boys tend to prefer hip-hop style. When boys buy garments, boys aged between 10 and 11 were influenced by their mother or family. The store in which 10-year-old boys purchased their garments was either a children's or a sports wear store, and boys of 11 age prefer young casual wear store. The highest factors of dissatisfaction on buying garments were price and size. According to the result of evaluating fitting problems, the highest degree of dissatisfaction upon proper fitness upper-arm circumference, waist circumference and pants length.

• 디지털융복합연구
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• 제19권1호
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• pp.355-360
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• 2021

본 연구는 초기 사용자 경험 단계에서 발생 할 수 있는 확증 편향의 요인에 관해 요인별 사용자 경험 요소를 도출하여 허니콤 모형으로 분석하였다. 초기 사용자 경험 단계에서 확증 편향은 인상의 단계에서 발생한다. 기억의 처리단계에서는 감각기억과 작동 기억 그리고 선택적 기억을 저장하고 인출하는 장기 기억과 밀접한 관련이 있었다. 확증편향은 사용성 부분에서 가시성, 상관성, 기억성, 명확성, 보편성으로 분류되었고 감정요인으로는 만족감, 기쁨, 불만족이 도출되었다. 허니콤 모형으로 분석한 결과 사용성 요인에서 시각성, 명확성, 보편성과 감정 요인에서 기쁨은 확증편향에 미치는 영향이 미미하였으며 상관성과 기억성 그리고 감정 요인에서는 만족감과 불만족이 확증 편향의 주요요인으로 분석되었다. 본 연구는 확증 편향 요인에 대해 디자인 패턴을 커스텀화 하는 기업의 경우 참고 자료로 유용하게 활용될 수 있다는 점에서 의의를 가진다.

• International Journal of Costume and Fashion
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• 제4권
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• pp.47-61
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• 2004

This study analyzed the buying patterns of American and Korean female college students in terms of criteria for clothing selection； store preferences； criteria for store selection； fashion information sources； expressions of customer dissatisfaction； purchasing frequency and motivations for purchasing clothes. The study was implemented through self-administered questionnaires which were back translated for validity. The samples consisted of 730 female college students majoring in the fields related to clothing and textiles： 310 U.S. and 412 Korean students. Likert scales were used for most measures with 1＝never or very unimportant and 5＝always or very important. Data were analyzed by factor analysis, analysis of covariance, Duncans multiple comparison, and t-test. Results are as follows： 1) Design factor was the most important criteria in clothing selection with no differences between country groups. There were, however, significant differences for psychological exhibition factors, practical and economic factors. 2) Both groups preferred specialty and department stores, with department stores more popular in Korea. 3) Merchandise was the most important store selection criterion and fashion magazines and self-experience were rated as the most important information sources for the both groups. 4) Korean group expressed their dissatisfaction with and observable problem with a product before purchase more often than U.S. group, but the U.S. group was more vocal about color loss or shrinkage after care procedures. 5) Some clear differences between the two countries emerged. Marketers targeting American consumers should pay more attention to practicality and service； to Korean consumers more symbolic meaning of products.