• Journal of the Ergonomics Society of Korea
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• v.31 no.1
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• pp.7-13
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• 2012

Objective: This paper discussed the characteristics of service design process by comparing with product design process. Background: Service design has different design outcomes, project participants, and design constraints than product design. Method: The comparison took two perspectives: one was shorter-term, design process of a service, and the other was longer-term, process of service development. Results: It was discussed that service design process is similar in overall, but has four differences. First, the role of design is required earlier and longer in the process, which means service designers need to participate from the begging of the project to service operation. Thus service designers are required to have holistic viewpoint of the project. Second, service design requires many design expertise thus collaboration needs to be well defined and managed throughout the process. Third, since service provider has limited resources, regulations, and market competition, some service features cannot be provided. Service designers are required to know both customers' needs and functional constraints. Last, service design is highly coupled with service operation. Designing and providing service happens at the same time and evolves over time. Conclusion: Consequently it was asserted that the role of designers in service design is essential for success. In specific, the role of service design architect, who manages design process and design outcomes, is a new and important role in service design project.

• Journal of Korean Institute of Industrial Engineers
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• v.40 no.3
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• pp.299-304
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• 2014

Objective : The present study was intended to develop a design ideation and evaluation process for the development of ecology-, ergonomics-, and economy-friendly ($E^3$-friendly) products. Background : Due to increasing social and legal requirements on global sustainability, manufacturing companies have made more efforts ever than before for the development of eco-friendly products. However, most eco-friendly products are often criticized due to lacking ergonomic and/or economic considerations. Method : An $E^3$-friendly product development process consisting of (1) survey of eco-friendly products, (2) characterization of eco-friendly products, (3) design ideation for $E^3$-friendly product, and (4) design idea evaluation for $E^3$-friendliness was established and applied to the development of a novel product which supports drinking of daily recommended amount of water. Results : Fifty-five design characteristics were identified by a survey of forty eco-friendly products and incorporated into the proposed ideation and evaluation process. New ideas and design changes were developed effectively using the proposed development process for a novel $E^3$-friendly bottle for support of water drinking. Conclusion : The proposed process was found effective for the development of eco-friendly design ideas and improvements. Application : The proposed system would be of use to develop better design ideas having market competitiveness.

• Journal of the Ergonomics Society of Korea
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• v.30 no.5
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• pp.659-669
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• 2011

Objective: The aim of this study is to suggest a package layout guideline for low-floor bus by interview with passengers and observations of their behavior. Background: Increasing attention has been introduced the low-floor bus to be more suitable for use by transportation handicapped. Complex issues are involved in providing comfortable services to all people. We are going to suggest package layout guidelines for more comfortable and suitable travel to all people. Method: The two times of survey and video observation sessions were conducted on low-floor buses in Seoul; (1) a finding of potential issues in the first session, (2) a confirming of issues from the last session. Results: The three of major issues were founded in this study; (1) difficulties in supporting body when standing, (2) difficulties in sitting on front wheel pan seat, (3) difficulties in passing through the aisle. Conclusion: There were clear differences between public and transportation handicapped in using some tools which are used for support body such as roof hand rails, side hand rails, and hand rail rings. Some of design problems were founded to improve from the perspective of ergonomics and universal design. Such differences and design guidelines have to be considered in bus design as well as commercial vehicle. Application: The proposed design guidelines can be used to development of low-floor bus and other public transportations.

• Journal of the Ergonomics Society of Korea
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• v.26 no.3
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• pp.81-89
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• 2007

The purpose of this study is to develop data base and interface for sofa consumers and sofa designers. The human sensibility ergonomics method was used to find the consumer needs and Quality Function Deployment (QFD) method was used to extract the designing characteristics required for sofa production. About 200 words and 100 images were gathered from sofa and furniture related catalogs and internet sites to find the best emotional words and images that can express the various sofa aspect. Among the collected words and images, 34 emotional words were selected for sensibility experiment according to the opinions of experts, relations of closeness and frequency of use, and 50 images were selected for the experiment by the diversity. Selected words and images were used for the semantic differential method with 94 subjects, and sensibility characteristics of sofas were defined through various statistical analysis methods including basic statistical analysis, factor analysis and multi-dimensional scale. In reflecting design characteristics of sofas, design factors of sofas were divided into backrest, seat, armrest, neck support and leg, and relative importance of each factor for design was determined with analytic hierarchy process (AHP) by utilizing the experts' opinions. Based on the results above, relationship analysis between emotional evaluation results and design factors was performed. Also, as various sofa images are presented diagrammatically through multidimensional scaling method, it can be used as an important tool for the development of sofa design. This study will contribute improving the product quality of sofas as it enables applying consumer needs into the sofa design.

• Journal of the Ergonomics Society of Korea
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• v.18 no.2
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• pp.57-69
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• 1999

The primary objective of this research was to suggest the design dimensions of automotive seating package that has an important effect upon seating package design. To conduct the research, a set of manikin dimensions that are representative for Korean was determined by using a statistical scheme. With these dimensions, we generated nine manikins for male and female, respectively. Also, the preferred driving posture was investigated using the experimental setup. To find each joint angle for subjects, a driving monitoring system was developed and a three dimensional motion analysis system was employed. The joint angle for the subject was established and compared with related literature. With the generated manikins and each joint angle, the driving posture was simulated by using SAFEWORK that is a program to generate manikins. The positions and adjustable ranges from the accelerator heel point to the hip point and the steering wheel center point that are important variables in order to design seating package were suggested. Further research is needed to determine the seating package dimensions three dimensionally.

• Journal of the Ergonomics Society of Korea
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• v.23 no.3
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• pp.111-119
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• 2004

In this study, we analyzed the old`s characteristics for depth perception in comparison with the young`s as a basic study for universal design in field of products or facilities. Twenty three of the old and twenty two of the young had participated and the depth perception apparatus was used in this experiment. Gender, viewing distance, and age were considered as factors and the differences of depth perception were analyzed for each experimental condition. In the result, a significant difference was not detected on gender, but significant differences were detected on age and viewing distance. That is, we can see that the old is remarkably worse than the young on depth perception task. Therefore, it means that these characteristics have to be absolutely considered in user interface design to improve the old`s accessibility for products or facilities.

• Journal of the Ergonomics Society of Korea
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• v.18 no.3
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• pp.87-103
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• 1999

The present study employed an experimental usability testing technique to explore cognitive engineering characteristics of WWW. Based on the results of our previous study which employed non-experimental methods such as questionnaire and heuristic evaluation method, this study used a behavioral performance-measurement technique to evaluate the usability of a domestic web-site design. Specifically, we revised the menu and document structure of the original 'Movie-Friend' site to solve the design problems which were extracted from the results of the heuristic evaluation method of our previous study. Exp. 1 compared the relative navigation efficiency of the original frame menu site and the revised pop-up toolbar site, and Exp. 2 compared the toolbar menu site and the revised frame site. As a result of Exp. 1, the revised pop-up toolbar site showed improved navigation efficiency compared to the original site, as indicated by the mean latency and the number of pathways to reach the target page. However, we found no performance difference between the frame site and toolbar site in Exp. 2.

• Journal of the Ergonomics Society of Korea
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• v.35 no.5
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• pp.403-411
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• 2016

Objective: This study is concerned with the user interface (UI) design of touch screen based on the reaction time of Automated Teller Machine (ATM) user. Background: Adopting the touch screen technology, the ATM service has recently established a new user interface different from the existing button-type interface. Method: Experiments were conducted by simulating ATM touch screen layouts, and layouts were focused on location of menu buttons (left and right, top and bottom), number of menu buttons (8 and 12 buttons). Results: The results show that there are significant differences in correction ratio and reaction time by user groups, types of menu location, and the number of buttons. Conclusion and Applications: The results of this study can be used to provide baseline information for the interface design of ATM touch screen and the age differences in reaction time.

• Journal of the Ergonomics Society of Korea
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• v.26 no.4
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• pp.85-90
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• 2007

This study shows a way to develop ergonomic design of a plier through quality function deployment (QFD) approach. User needs for pliers, as well as the engineering characteristics which have influence on the ergonomic quality of pliers were determined from the interviews and questionnaires with various user groups. This information was entered in the house of quality, and the results show that the handle is the most important quality factor. A new model was proposed in which ergonomic and gender aspects were considered. QFD is considered a suitable method especially for the manufacturing and/or design fields where biomechanical or physiological background is not present.

• Journal of the Ergonomics Society of Korea
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• v.24 no.1
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• pp.47-53
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• 2005

The purpose of this study was to evaluate performance and subjective satisfaction of mobile phone's interface elements considering the elderly users. First, mobile phone's interface elements were outlined recent foreign and domestic studies. Then, final three mobile phone's interface elements were determined by expert rating, AHP analysis, and questionnaire analysis. Objective and subjective measures were then used to determine the effects of several specific design parameters and aging differences on performance of mobile phones. In this experiment, 38 subjects and 4 independent variables were used to measure task completion time and user's subjective satisfaction. The statistical analyses indicated significant aging differences between older people and younger people in terms of keypad type and bell sound level in performance. Significant aging differences were also found for user subjective satisfaction. It is suggested that some major results from this study be used to develop mobile phone design guidelines that are more usable and accessible for most users, particularly for older users.