• 산업진흥연구
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• 제1권1호
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• pp.19-25
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• 2016

본 연구는 중소기업 근로자를 대상으로 업무 및 복지환경 등에 대한 만족도 현황을 파악하여 미흡한 사항은 개선을 통해 전반적인 만족도의 향상을 도모하는데 있다. 측정도구의 신뢰도를 검증하기 위해 신뢰도 분석을 실시한 결과, 모든 요인의 신뢰도 계수는 0.6 이상으로 다소 높은 것으로 나타났다. 관계 요인과 복지 만족도, 보상 요인과 복지 만족도를 제외한 모든 변수 간의 상관관계가 +0.2 이상 +0.8 미만으로 양의 상관관계가 있는 것으로 나타났다. 직무 요인, 관계 요인, 보상 요인이 직무 만족도와 복지 만족도에 미치는 영향을 알아보기 위해 직무 요인, 관계 요인, 보상 요인을 독립변수로 하고 직무 만족도와 복지 만족도 각각을 종속변수로 하여 다중회귀분석을 실시한 결과, 세 요인 중 직무 요인과 보상 요인, 두 요인이 직무 만족도에 유의한 영향을 미치는 것으로 나타났다. ${\beta}$값을 보면 직무 요인(.584), 보상 요인(.369) 순으로 직무 만족도에 미치는 영향이 큰 것으로 나타났다. 업무 및 복지환경 개선을 통하여 직원들의 만족도가 향상됨으로써, 업무에 적극적인 자세로 임하여 외부고객의 만족도에 긍정적인 영향을 미칠 것으로 기대된다.

• Management Science and Financial Engineering
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• 제16권3호
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• pp.21-47
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• 2010

Quantity discounts provide a practical foundation for supply chain inventory policies, improving the supplier's profit and reducing the buyer's inventory cost simultaneously. Traditional quantity-discount research, which deals with inventory coordination between a buyer and a supplier, is extended to a stationary stochastic environment. This research shows that the magnitude of the optimal discounts scheduled by the deterministic quantity discount models may not be large enough to cover the buyer's additional inventory stocking risks under uncertain conditions. As a result, the buyer's total inventory cost may often increase rather than decrease. In contrast, the proposed model allows the supplier to identify the discount level, which shares the buyer's amplified risk associated with temporary overstocking and ensures that both buyer and supplier benefit economically. The performance of the proposed model was tested in the continuous review environments via numerical experiments. The experimental results support the proposed method as a feasible alternative in coordinating inventory decisions under stochastic demand.

• 한국전자거래학회지
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• 제9권2호
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• pp.51-68
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• 2004

본 논문은 2000년 공인인증서비스를 시작한 이래 지금가지 추진하여 온 정부차원의 이용활성화를 위한 법제도, 정책, 기술개발 등에 대한 이용자들의 인식, 만족도 및 개선 요구사항 등을 통하여 대국민 전자서명 인식제고 활동의 주요성과를 조명해 보고 향후 전자서명 이용활성화 방안 수립을 위한 제반 정책적 제언을 통하여 안전하고 신뢰할 수 있는 인터넷 전자거래보호환경을 조성하는데 있다.

• 대한안전경영과학회지
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• 제9권5호
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• pp.147-156
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• 2007

With the radical change of business environment, all service companies' employees are forced to provide many customers with high service quality every day, and the extra role(or organizational citizenship behavior) is more imperative than other industry. The purpose of this paper is to introduce Luthans & Kreitner's Organizational Behavior Modification(OB Mod) model to improve organizational citizenship behavior and service quality. With analyzing the relationships among target behavior(service quality), antecedents(OCB), and consequences(customer satisfaction), this paper reviewed OB Mod's 5 stages; identifying, measuring, functional analysis of the behavior, development of an intervention strategy, evaluation. This model has found to be useful in finding and improving troublesome employee behaviors in USA, but not been verified in Korea. Thus it is recommended to review the difference of organizational culture and practices before introducing the model.

• 해양환경안전학회지
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• 제23권4호
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• pp.376-384
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• 2017

선박급유업은 국제물류흐름의 허브인 항만의 부가가치 창출을 위한 핵심적인 사업 중의 하나이다. 선박급유업의 법 제도적인 개선을 통하여 급유산업의 안정화를 도모하여 항만이 실질적으로 부가가치를 창출하는 기능을 수행할 수 있도록 해야 한다. 이 논문에서는 항만운송법과 해운법의 개정, 안전관리체계의 일원화, 선박유 품질관리를 위한 지침제정, 선박급유업자의 불법행위에 대한 관리 및 법 개정에 대한 대책을 제시하고 한다. 결론적으로 선박급유업의 경영 안정화 및 중장기 발전을 위하여 정부, 정유사, 급유선 선주 등이 주체별로 역할을 분담하여 할 것이며, 선진화를 위해서 단계적으로 계약체계 및 법 제도의 개선을 추진해야 할 것이다.

• 한국정보시스템학회지:정보시스템연구
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• 제23권2호
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• pp.67-90
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• 2014

Today, the company is trying to improve for business performance through the optimization of corporate resources. Most companies set up new strategy for obtaining competitive advantage for survival in rapid changes of the global business environment. IT has an important role to reduce cost and to increases business performance such as increasing sales, improving business skills and corporate image, etc. in the corporate environment. The development and use of IT resource is recognized as essential in connection with the business strategy. Most companies tried to establish the strategic use of information systems to gain competitive advantage. IT resource management is not clear in a tangible result of the business. The purpose of this study is to find out the relationship between IT competency and organizational performance through the mediating effect of strategic use of IS. IT competency consists of IT human resource, IT infrastructure, and IT vendor management. In direct relationship between three IT competence factors and organizational performance, the results of multiple regression analysis showed that IT human resource and IT vendor management are important determinants to influence organizational performance. The additional analysis for mediating effect of strategic use of IS showed that it has mediated the relationship between IT competency factors and organizational performance. This results give us an implication, not only the importance of IT competency development, but also the importance of strategic alignment of strategic use of IS with business strategy.

• Asia pacific journal of information systems
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• 제26권4호
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• pp.577-592
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• 2016

The proliferation of mobile applications and the unique characteristics of the mobile environment have attracted significant research interest in understanding customers' purchasing behaviors in mobile commerce. In this study, we extend customer value theory by combining the predictors of product performance with customer value framework to investigate how in-store information creates value for customers and influences mobile application downloads. Using a data set collected from the Google Application Store, we find that customers value both text and non-text information when they make downloading decisions. We apply latent semantic analysis techniques to analyze customer reviews and product descriptions in the mobile application store and determine the embedded valuable information. Results show that, for mobile applications, price, number of raters, and helpful information in customer reviews and product descriptions significantly affect the number of downloads. Conversely, average rating does not work in the mobile environment. This study contributes to the literature by revealing the role of in-store information in mobile application downloads and by providing application developers with useful guidance about increasing application downloads by improving in-store information management.

• The Journal of Asian Finance, Economics and Business
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• 제8권11호
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• pp.277-284
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• 2021

This study was conducted to determine the factors affecting employees' engagement in Information Technology (IT) enterprises in Vietnam. Quantitative method was used to test the research model. Research data is collected through a survey of 205 employees working in Ho Chi Minh City - Vietnam IT enterprises. The research results show that all seven factors affecting OC are ability, remuneration, training/development, challenging work, teamwork relationship, company policy, and culture, and work environment all make sense. In which, WOE, TER, REM factors are the three most influential factors, while company CPC, T&D, CHW, ABI have a lower impact. The proposed management implications include building, providing, ensuring a good working environment for employees, building/developing relationships within the company, having a policy of salary, bonus, support, and incentives. In addition, appropriate, competitive remuneration, adequate incentives, and rewards for the efforts that the employee has made, training and development of skills and soft skills suitable for each type of work, development orientations for employees, as well as frequent rotation of positions and jobs, in addition to improving employees' capacity, also avoid causing boredom and loss of motivation at work, thereby increasing OC of employees in IT enterprises in Vietnam.

• 한국IT서비스학회지
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• 제14권2호
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• pp.195-229
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• 2015

Service innovation is considered a new way to gain competitive advantage and enhance firm performance. However, service innovation does not always guarantee the desired outcome. The effective organization and management of well-planned service innovation practices, which are consistent with the firm's business environment, become a critical challenge for service innovation success. In addition, an increasing number of studies have focused on the role of information technology (IT) capability in service innovations. Most studies on service innovation have focused on the influences of the strategic alignment and IT capability separately. In contrast, the current study combines them by investigating the positive moderating effect of IT capability on the alignment between business strategy and service innovation strategy. Based on data collected from 183 service firms in Korea, we first explore the effect of service innovation strategies when coupled with different business strategies on better firm performance. We then investigate the moderating effect of IT capability on the relationship between strategic alignments and firm performance. Empirical evidence indicates that a synergistic effect between alignment and IT capability on firm performance exists. Firms that have aligned service innovation strategy with business strategy should consider improving their organizational IT capability to ensure substantial leverage.

• 한국산업정보학회논문지
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• 제10권4호
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• pp.78-89
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• 2005

급격하게 변화하는 기업환경에 능동적으로 대체하는 기업만이 생존한다는 것은 역사적인 교훈이다. 21세기 디지털 경제시대에 있어서 e-비즈니스는 기업이 직면한 새로운 과제들중의 하나이다. 이에 따라 국내외 유수의 기업들은 정보기술 기반의 e-비즈니스 체제 구축에 많은 노력을 기울이고 있으며, 삼성SDI는 e-비즈니스를 기반으로 경영혁신 전략을 성공적으로 추진한 대표적인 사례이다. 삼성SDI가 e-비즈니스 체제 구축에 성공한 핵심적인 요인은 최고경영자의 확고한 디지털 경영의지, 경영혁신을 완성하는 도구로써 변화관리와 지식경영활동의 성공적인 수행, 그리고 임직원의 경영혁신 역량을 향상시키기 위한 다양한 교육훈련 프로그램을 들 수 있다. 삼성SDI의 경영혁신 노력은 프로세스 효율성과 고객 만족도의 향상으로 나타났고 이는 곧 탁월한 재무적 성과로 이어졌다.