• Title/Summary/Keyword: emotional intensity

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Reliability and Validity of Objective Diagnosis Tools According to the Emotional State of Companion Canine (반려견 정서상태에 따른 객관적 진단 도구의 신뢰도와 타당도 연구)

  • In-Hag Choi;Young-In Park;Tae-Ho Chung
    • Journal of Environmental Science International
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    • v.33 no.4
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    • pp.279-282
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    • 2024
  • This study aimed to verify the results of emotional analysis with respect to canine behavior as reported in the existing animal behavior field based on the dog vestibular emotional reflex (VER) principle, and to evaluate humans and animals based on empathy gained through true communication rather than human-centered interpretation. A total of 200 canines were divided into non-daily and daily situation groups (n=100 each). To assess the psychological and emotional state of each group, these changes were applied to the principle of VER, and six measurement values were selected: positive emotion (balance and energy), negative emotion (tension/anxiety and stress), and body condition (inhibition and neuroticism). The results showed a statistically significant difference (p<0.05) in positive emotions, negative emotions, and body conditions between the two groups. In addition, balance, energy, tension/anxiety, inhibition, and neuroticism were higher in the non-daily situation group than in the daily situation group, with an exception for stress. Compared with the canine daily situation groups, canine in the non-daily situation groups instinctively observed their surroundings to cope with possible threats, had decreased concentration, and elevated vitals due to high-intensity anxiety. This can be perceived as a state of immediate reaction to possible situations/threats. In conclusion, it was confirmed through Vibra Image technology that canine instability mainly affects three factors: positive emotion, negative emotion, and physical condition.

The effect of emotional experience on customer response in the Metaverse: Focusing on medical tourism services (메타버스에서의 정서적 경험이 고객반응에 미치는 효과: 의료관광서비스를 중심으로)

  • Yoon Yong Hwang;Mi Ra Kim
    • Smart Media Journal
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    • v.13 no.2
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    • pp.156-164
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    • 2024
  • The Metaverse as a combination of physical and digital space, provides many consumers with a different process of search, evaluation, consumption, and disposal than before, based on hyper-connected and hyper-realistic services. Therefore, it is necessary to examine what kind of sensory experiences customers feel when performing various activities in the Metaverse and how these experiences affect customers' behavioral responses. This study measured the temporal and emotional experience of the Metaverse service environment felt during the Metaverse experience journey of customers experiencing medical tourism services. The results of the study showed that the emotional experience through Metaverse had a more positive impact on customer satisfaction and customer loyalty as the intensity of the Metaverse experience deepened. In particular, it was confirmed that the emotional experience at the end of the Metaverse service had a positive influence on repurchase behavior. These results show that, just as in the real world, customer experience in the Metaverse can provide important insight into understanding customers' post purchase behavior and how service providers can develop and implement effective customer experience strategies in the Metaverse environment.

Research on the Difference in the influences upon consumers' Response Recoveries of Reward Method in the dissatisfaction Situation - Focusing on the Moderating Effects of Reward Timing and Reward Intensity - (불만족 상황에서의 보상방식이 소비자의 반응회복에 미치는 영향의 차이에 관한 연구 - 보상시기와 보상강도의 조절효과를 중심으로 -)

  • Kim, Sook-Hee;Kim, Yong-Ho
    • Management & Information Systems Review
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    • v.33 no.2
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    • pp.225-239
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    • 2014
  • An effect of reward program related to promotional activity has the limitation of being concentrated on a short-term performance or of inducing temporary re-purchase. Accordingly, this study verified the influence of reward method upon consumers' response recovery centering on interactive effects of reward timing and reward intensity, in order to expand a research of dissatisfaction situation. As for the objective of this study, first, the aim is to verify the difference in the influence of economic, non-economic, and combined rewards, which are reward methods of dissatisfaction situation, upon consumers' cognitive response recovery and emotional response recovery. Second, the aim is to confirm a moderating role of reward timing and reward intensity in the effect of consumers' response recovery according to reward methods. To design a research, the perfect factor design between subjects in 3X2X2 was used. As a result of major research, first, there was a difference in the influence upon consumers' response recovery depending on reward methods. Second, the influence of reward method upon consumers' response recovery had a difference depending on reward timing. Third, the influence of reward method upon consumers' response recovery had a difference depending on reward intensity. Consumers' response recovery level was confirmed to have the greatest influence in the combined reward. This study has a significance in newly applying the reward timing, in the dissatisfaction situation which is addressed in the general reward program. Through this study, the aim was to support the empirically analytical results of prior researches and to expand its role in several angles.

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The Effect of Emotional Labor on Job Stress in Customer Counselors: The Moderating Effect of Grit and Social Support (고객상담사의 감정노동이 직무스트레스에 미치는 영향: 그릿과 사회적 지원의 조절효과를 중심으로)

  • Lee, Soo-jin;Han, Cheon-woo
    • Journal of the Korea Convergence Society
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    • v.13 no.1
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    • pp.269-282
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    • 2022
  • The purpose of this study is not only to explore the effects of emotional labor on job stress but also to investigate the moderating effects of grit and social support between emotional labor and job stress. A survey was conducted for 804 call center counselors in Daegu, Daejeon and Suwon to figure out research questions, and the collected data were analyzed with SPSS 25.0. The results of the data analysis are as follows. First, emotional labor of customer counselors was found to have a positive effect on job stress. Second, in the relationship between emotional labor and job stress of customer counselors, grit showed different results according to sub-factors. The higher the Perseverance of Effort, the higher the job stress, and the higher the Consistency of Interest, the lower the job stress. Third, in the relationship between emotional labor and job stress of customer counselors, supervisor support of social support had a moderating effect, while peer support had no moderating effect. It shows that in order to prevent job stress of customer counselors, who have a high intensity of emotional labor, it is necessary to intervene to help them develop a positive perception of themselves through non-cognitive factors such as grit and the support provided by a trusted target. In addition, appropriate intervention methods and educational environment should be supported.

Emotional Experience of Korean Urban Elderly in Everyday Lives using Experience Sampling Method: A focus on gender differences (경험표집법을 통해 살펴본 도시노인의 일상생활 경험: 공간/대인맥락과 정서경험에서의 젠더차이를 중심으로)

  • Han, Gyounghae;Son, Jeongyeon
    • 한국노년학
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    • v.29 no.3
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    • pp.1159-1182
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    • 2009
  • The purpose of this study is to examine everyday emotional experience of urban elderly in Korea. Specifically, this study explores gender differences in the effect of place/location of activity and companionship on the daily emotional experience. Data were collected from 148 urban elderly (men=76, women=72) in Seoul, using Experience Sampling Method(ESM). The unit of analysis was the self-report and in total 5,530 self-reports were provided. The statistical methods used for the data analyses were descriptive statistics, t-test, χ2 verification, and ANOVA. The major findings are as follows. First, the elderly in Korea spend a quite substantial portion of their time at home, and they spend the largest share of their time in company with their spouse. Second, women report higher intensity of stress and irritation than men in terms of overall emotional experience. Third, the effect of activity location and companionship on emotional experience turned out to be different depending on gender. Emotional experience of daily lives and overall quality of life are shown to be inter-related. Based on these findings, this study provides a significant implication that situational contexts of experience should be considered in order to understand the daily emotional experience of the contemporary Korean elderly.

Classification and Intensity Assessment of Korean Emotion Expressing Idioms for Human Emotion Recognition

  • Park, Ji-Eun;Sohn, Sun-Ju;Sohn, Jin-Hun
    • Journal of the Ergonomics Society of Korea
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    • v.31 no.5
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    • pp.617-627
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    • 2012
  • Objective: The aim of the study was to develop a most widely used Korean dictionary of emotion expressing idioms. This is anticipated to assist the development of software technology that recognizes and responds to verbally expressed human emotions. Method: Through rigorous and strategic classification processes, idiomatic expressions included in this dictionary have been rated in terms of nine different emotions (i.e., happiness, sadness, fear, anger, surprise, disgust, interest, boredom, and pain) for meaning and intensity associated with each expression. Result: The Korean dictionary of emotion expression idioms included 427 expressions, with approximately two thirds classified as 'happiness'(n=96), 'sadness'(n=96), and 'anger'(n=90) emotions. Conclusion: The significance of this study primarily rests in the development of a practical language tool that contains Korean idiomatic expressions of emotions, provision of information on meaning and strength, and identification of idioms connoting two or more emotions. Application: Study findings can be utilized in emotion recognition research, particularly in identifying primary and secondary emotions as well as understanding intensity associated with various idioms used in emotion expressions. In clinical settings, information provided from this research may also enhance helping professionals' competence in verbally communicating patients' emotional needs.

Reliability and Validity Tests of Patient Classification System Based on Nursing Intensity (간호강도에 의한 환자분류도구의 신뢰도 및 타당도 검증)

  • Park, Jung-Ho;Kim, Eun-Hye
    • Journal of Korean Academy of Nursing Administration
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    • v.13 no.1
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    • pp.5-16
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    • 2007
  • Purpose: This study is to verify the validity and reliability of classified items and criteria of the patient classification system(PCS) based on Park's definition of nursing intensity. Methods: An expert group of 8 persons verified the content validity of the tools. The 1817 inpatients at a tertiary hospital in Seoul, Korea were classified into 4 groups according to two tools for verifying concurrent validity and interraters' reliability. These verifications were performed from September to October, 2004. Results: Nursing domains of the tools have been divided into 12 items: hygiene, nutrition, elimination, exercise & activity, education & counseling, emotional support, communication & consciousness, treatment & examination, medication, measurement & observation, coordination of multidisciplinary team, admission & discharge & transfer management. Content validity was verified by the content validity index(above 0.75 in all 12 areas). Interraters' reliability was no significant difference in the results of the patient classification between the two raters(A group 93.75%. B group 88.24%). Concurrent validity was also verified by the agreement of two tools(73.7%). Conclusion: These results showed that the reliability and validity of the PCS based on the nursing intensity were verified. These will use an data for nursing productivity in the future.

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Does a Debiasing Manipulation Reduce Over-estimation of Emotional Reaction to Risky Objects? (위험 대상에 대한 충격 편향은 탈 편향 조작에 의해 감소하는가?)

  • Yoon, Ji-Won;Lee, Young-Ai
    • Korean Journal of Cognitive Science
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    • v.22 no.1
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    • pp.39-55
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    • 2011
  • People tend to overestimate their emotional reactions to events such as physical handicap and buying a new car in the future. Students overestimate their reactions to a future grade as compared to their reactions after receiving the grade. Impact bias refers to people's tendency to overestimate the intensity and the duration of emotional reactions to a future event. The present study explored whether impact bias occurs to risky objects such as nuclear energy, genetically engineered food, and mobile phone. Participants were asked to predict their emotional reactions at three time points, that is, at the present, a week after, and a year after. They predicted their reactions before and after two debiasing tasks. The present study demonstrated a different pattern of impact bias at three time points: A largest bias was observed a week after the present. A defocalism manipulation has eliminated the impact bias whereas an adaptation manipulation has not. Several points were discussed regarding the difference between the previous and the present work.

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Korean Emotional Speech and Facial Expression Database for Emotional Audio-Visual Speech Generation (대화 영상 생성을 위한 한국어 감정음성 및 얼굴 표정 데이터베이스)

  • Baek, Ji-Young;Kim, Sera;Lee, Seok-Pil
    • Journal of Internet Computing and Services
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    • v.23 no.2
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    • pp.71-77
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    • 2022
  • In this paper, a database is collected for extending the speech synthesis model to a model that synthesizes speech according to emotions and generating facial expressions. The database is divided into male and female data, and consists of emotional speech and facial expressions. Two professional actors of different genders speak sentences in Korean. Sentences are divided into four emotions: happiness, sadness, anger, and neutrality. Each actor plays about 3300 sentences per emotion. A total of 26468 sentences collected by filming this are not overlap and contain expression similar to the corresponding emotion. Since building a high-quality database is important for the performance of future research, the database is assessed on emotional category, intensity, and genuineness. In order to find out the accuracy according to the modality of data, the database is divided into audio-video data, audio data, and video data.

Effects of Mobile Instant Messenger Usage Pattern and Intensity on Users' Social Capital: Focused on Users in Their 20's and 30's (모바일 인스턴트 메신저 이용 행태 및 이용강도가 사회자본에 미치는 영향: 20~30대 이용자들을 중심으로)

  • Jang, Ye-Beet
    • Journal of Digital Convergence
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    • v.12 no.11
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    • pp.541-548
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    • 2014
  • This study aims to examine how mobile instant messenger (MIM) usage pattern and MIM intensity influence MIM users' social capital. Total 253 MIM users in their 20's and 30's participated an online survey. Results showed that MIM frequency and network size affected bonding social capital. Meanwhile, MIM intensity was the only variable that influenced users' bridging social capital. Overall, the strength of strong ties in mobile media use was confirmed again. It was also confirmed that measuring the qualitative level of emotional attachment to the MIM (MIM intensity) was more important than gauging mere usage pattern when evaluating social capital enhancement through mobile media use.