• 감성과학
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• 제25권4호
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• pp.139-156
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• 2022

This study aimed to examine the cause and consequence of emotional labor strategies based on the emotional labor framework. To investigate the boundary condition of the current research model, the study proposed that job autonomy would moderate the effects of emotional labor on employees' well-being. To achieve the purpose of the study, it was first tested whether neuroticism and extroversion of employees predicted the focal outcomes (i.e., burnout and work engagement) via distinct emotional labor strategies. Second, the moderation effects of job autonomy were tested for each emotional labor strategy in predicting the focal outcomes. Third, the conditional indirect effects of job autonomy on the mediation process were examined. The results revealed that surface acting partially mediated the relationship between neuroticism and burnout, whereas deep acting fully mediated the relationship between extraversion and work engagement. Regarding the moderating effects of job autonomy, it significantly moderated the relationship between surface acting and burnout and between deep acting and work engagement. In addition, from the moderated mediation effects, the conditional indirect effects of job autonomy were significant. Finally, theoretical and practical implications are discussed and limitations and future research directions were suggested.

• 대한가정학회지
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• 제45권6호
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• pp.101-111
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• 2007

This study examined the relationships between children's perceptions of mother's psychological control, and children's behavior problems(depression, anxiety, withdrawal, and aggression). In order to expand the study on the relationships, special attention was given to the possible mediator effects of children's emotional autonomy on the relationships. The subjects were 293 6th graders residing in Cheonan. It was found that children's perceptions of mother's psychological control was significantly related with the level of children's depression, anxiety, withdrawal, and aggression. Children's emotional autonomy were found to be a significant mediator of the relationship between mother's psychological control and children's depression and aggression. No significant mediator effect of emotional autonomy was found in the relationship between mother's psychological control and children's withdrawal and anxiety.

• 대한안전경영과학회지
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• 제17권3호
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• pp.247-263
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• 2015

This study seeks to identify effects derived from emotional labor in the distribution industry, and draw ways to systematically manage the employees by exploring effects of the emotion work on performance. For the purpose, literature reviews and empirical experiments were conducted to find out effects of emotional labor and false face acting on emotion work and organizational performance and effects of social support and job autonomy on the relationship between emotion work and organizational performance. To verify the hypothesis, we conducted a hierarchical regression analysis and structural equation model analysis using SPSS 20 and AMOS19. The result of the verification in this study is as follows: First, effects of emotional labor on burnout was found to be statistically significant, second, as for the path-coefficient for "emotional labor ${\rightarrow}$ emotion work" and "emotional labor ${\rightarrow}$ job satisfaction" was not statistically significant, while the path-coefficient for "emotional labor ${\rightarrow}$ service level" was found to be statistically significant. Third, effects of emotion work on job satisfaction was found statistically significant, fourth, emotion work on the service level was found statistically significant, fifth, effects of false face acting on emotion work was found statistically significant, sixth, effects of false face acting on burnout was statistically significant, seventh, moderating were found statistically significant and lastly, moderating effects of the relationship between emotion work from job autonomy and organization performance was not verified in job satisfaction, while emotion work, job autonomy, and interaction variable in service level were statistically significant.

• 대한안전경영과학회지
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• 제16권2호
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• pp.193-201
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• 2014

This paper reviewed the effects of job characteristics(role conflicts, emotional labor, job importance and job autonomy) on satisfaction and stress, and the moderating effect of social support. Based on 2,982 questionnaires among raw data of Korea Safety and Health Agency's national survey, the results of multiple regression analysis appeared as follow; 1) role conflict effect negatively on job satisfaction, and emotional labor, job importance and job autonomy effect positively on job satisfaction. 2) role conflict effect positively on stress, and emotional labor, job importance and job autonomy effect negatively on stress. 3) social support moderates positively 2 relationships-between role conflict and job satisfaction, between job autonomy and job satisfaction, but moderates negatively between job autonomy and stress.

• Journal of the Korean Data and Information Science Society
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• 제27권1호
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• pp.143-154
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• 2016

본 연구는 Morris과 Feldman (1997)의 모형을 기반으로 선행요인과 결과를 포괄하는 감정노동 모형을 구축하고 간호사를 대상으로 이를 검증하였다. 자가보고식 설문지를 이용한 조사연구로서 상급종합병원 또는 종합병원에 근무하는 247명의 간호사를 대상으로 자료를 수집하였다. 모형 적합성 분석 결과 표준카이자승치 2.31, 표준적합지수.94, 비교적합지수.97, 근사원소평균자승잔차.07 등으로 나타나 설정한 모형이 간호사의 감정노동을 설명하는데 적합한 것으로 나타났다. 구조모형의 경로분석 결과, 직무자율성과 조직지원은 감정노동에 유의한 영향을 미쳤고, 감정노동은 감정적 소진에는 유의한 정적 영향을, 직무만족과 조직몰입에는 유의한 부적 영향을 미치는 것으로 나타났다. 결론적으로 간호사의 직무특성과 조직의 지원은 감정노동을 매개로 하여 결과변수인 감정적 소진과 직무만족, 그리고 조직몰입에 영향을 미치고 있음을 알 수 있었다.

• 대한가정학회지
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• 제44권11호
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• pp.51-65
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• 2006

This study examined the influence of mothers' and children's emotional expressiveness on children's social competence. Sixty-five kindergarten children and their mothers were observed in a lab setting which included 5 free play and 5 task episodes. The children's and mothers' behaviors during these episodes were videotaped and rated by two coders in terms of emotional expressiveness, sociability to others, ability to regulate frustration, compliance, and autonomy. Intercoder reliability between the two coders for each behavioral category ranged from .84 to .99. The results showed that children's social competence was significantly influenced by their positive expressiveness, indicating that children with higher expressiveness were more sociable to others and less frustrated in a stressful situation. Significant relationships were also found between mothers' and children's negative expressiveness, and children's compliance and autonomy. In particular, the consistency between mothers' and children's levels of negative expressiveness significantly predicted the children's compliance and autonomy. The socialization of emotion between mothers and children was discussed, as was the relationship between emotional and social competence. Suggestions for future study were also presented.

• 대한간호학회지
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• 제49권3호
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• pp.307-316
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• 2019

Purpose: This study was conducted to investigate the influence of emotional expressivity, emotional intelligence, affectivity, job autonomy, social support, and emotional labor on clinical nurses' individual well-being and to provide guidelines for interventions and strategies for its improvement. Methods: The sample consisted of 207 nurses recruited from a general hospital in Korea. The participants completed a structured self-report questionnaire comprising measures of emotional expressivity, emotional intelligence, positive affectivity, negative affectivity, job autonomy, supervisor support, coworker support, deep acting, surface acting, emotional exhaustion, and job satisfaction. Data were analyzed using SPSS statistics 22.0 and AMOS 22.0. Results: The final model was a good fit for the data based on the model fit indices. In the path analysis, surface acting, negative affectivity, supervisor support, and coworker support had statistically significant effects on emotional exhaustion, explaining 29.0% of the variance. Deep acting, emotional exhaustion, positive affectivity, and emotional intelligence had statistically significant effects on job satisfaction, explaining 43.0% of the variance. Conclusion: Effective strategies to improve clinical nurses' individual well-being should focus on surface acting, deep acting, affectivity, social support, and emotional intelligence. The results of this study can be utilized as base data to manage emotional labor and improve clinical nurses' individual well-being.

• 한국산학기술학회논문지
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• 제19권3호
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• pp.509-519
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• 2018

본 연구에서는 청소년들을 대상으로 하여 부모의 사회경제적 지위를 통제하기 전과 통제한 후에 자녀가 지각한 부모-자녀 간 의사소통 방식과 청소년의 자아존중감이 정서적 자율성과 행동적 자율성에 어떻게 영향을 미치는지 살펴보고자 하였다. 이를 위하여 중고등학교 재학 중인 청소년 403명을 대상으로 설문을 실시하였고, 최종적으로 367명의 자료를 분석하였다. 연구 결과, 첫째, 부모의 사회경제적 지위가 통제된 후에, 청소년의 정서적 자율성에는 아버지-자녀 간 폐쇄적 의사소통과 어머니-자녀 간 개방적 의사소통이 유의한 영향을 미치는 것으로 나타났다. 둘째, 부모의 사회경제적 지위는 청소년의 행동적 자율성에 대한 유의한 영향력이 있음을 발견할 수 있었다. 특히 부모의 사회경제적 지위 가운데 부모의 수입과 어머니의 학력이 행동적 자율성에 유의한 영향을 미쳤음을 발견할 수 있었다. 더 나아가, 부모의 사회경제적 지위가 통제된 후, 청소년의 행동적 자율성에는 어머니-자녀 간의 폐쇄적 의사소통과 자아존중감이 유의한 영향력을 나타내었음을 알 수 있었다. 이러한 결과를 통해 청소년의 정서적 자율성과 행동적 자율성을 함께 고려하여, 이들에 영향 미치는 청소년의 부모요인, 청소년의 심리적 요인, 아울러 부모의 사회 경제적 지위 요인을 종합적으로 이해할 수 있었다. 본 연구결과에서 제시된 구체적인 결과로써 청소년의 부모와 청소년들이 함께 참여하는 가족상담 프로그램의 구성에 적용할 수 있을 것이며, 청소년이나 부모를 위한 상담 개입을 위한 구체적인 전략 수립에도 이용할 수 있을 것이다.

• 가정∙방문간호학회지
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• 제15권1호
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• pp.14-21
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• 2008

Purpose: The aim of this study was to analyze the effects of job characteristics on emotional empowerment in visiting health personnel. Methods: Subjects were recruited in ten community health care centers in one directorial area. Data collection was done using a self-report questionnaire. Job characteristics of visiting healthcare personnel were measured using the questionnaire developed by Kang (2006), based on Hackman & Oldham (1975). Emotional empowerment was measured using the questionnaire developed by Kang (2006), based on Spreitzer (1995). Results: First, the score of job characteristics was revealed to be 3.51 points the task significance was high, and the feedback was low. Second, the level of emotional empowerment was revealed to be 3.78 points the meaning was high, and the impact was low. Third, the prediction power of job characteristics on emotional empowerment was 34% autonomy, task identity, and task significance were identified as statistically significant predictive factors. Conclusion: The job characteristics of visiting healthcare personnel are highly correlated with emotional empowerment. Autonomy, task identity, and task significance are predictive factors of emotional empowerment. These results can be used to develop more effective job planning for increasing organizational effectiveness in visiting healthcare personnel.

• 임상간호연구
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• 제15권2호
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• pp.23-35
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• 2009

Purpose: The objectives of this study were to investigate the degrees of emotional labor and the effects of Type A personality, emotional expressiveness, job stress, and social support on the emotional labor among clinical nurses. Methods: The subjects of this study were the clinical nurses working at the general hospital in Seoul. The subjects were selected by quota sampling in consideration of the length of employment and the working units. The self-reported questionnaires were administered to 286 clinical nurses and the data were analyzed with SPSS 12.0 software Results: The level of emotional labor of the subjects was revealed moderate to high. Significant explanatory variables of the degrees of emotional labor included psychological job load, the lack of job autonomy, and role conflicts. These three variables demonstrated the explanatory power of 11.4% of the emotional labor. Conclusion: The findings suggested that the intervention program intervening emotional labor should be developed in order to improve psychological job load, the job autonomy, and role conflicts among clinical nurses.