• 품질경영학회지
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• 제35권3호
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• pp.21-36
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• 2007

This article is to analyze the service efficiency of public sector using Data Envelopment Analysis(DEA). We tried to measure the public service quality and overall satisfaction by using several DEA models, degree of combination and top2box which is a little bit different methodology from traditional ones. We used CCR, Super-efficiency and Slack based measure(SBM) model in DEA to measure public service efficiency of the 16 public institutions(7 City Halls and 9 Provincial offices). Since the traditional method based on the measurement model(CCR, BCC) has the fundamental problems without taking account of the existence of slacks inputs and outputs in several efficient units, we suggest to measure the exact amount of efficiency and inefficiency of the public sector and rank analysis many efficient units exactly through the slacks-based measure model(SBM)

• 품질경영학회지
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• 제40권3호
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• pp.381-393
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• 2012

Purpose: Considering various measurements for healthcare service quality, the purpose of this study is to examine measurement items for healthcare service quality (HCSQ) based on previous study and service quality evaluation institutions in the international community. Methods: The proposed research model was tested using measurement analysis, based on data collected from 387 respondents in the selected hospital with more than 500 beds in South Korea. Results: The results of the study shed insights about the relative importance of quality items as degree of improvements of care services tangible, safety, efficiency, and empathy. Also, the study provides new measurement model for healthcare service quality. Conclusion: Healthcare organization thrives to find the key factors for improving quality of care and service that meet customers' needs and expectations.

• 대한안전경영과학회지
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• 제10권3호
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• pp.1-8
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• 2008

Risk is the probability of an adverse event given exposure to hazard. There are many reason for unsafety situation without safety operation. The reason is no safety evaluation system in small enterprise. And then this study purposes safety management activities that is evaluation system for total safety efficiency's maximization. Therefore, in this study, this model that can evaluate quantitative activities in small enterprise that maximize safety efficiency wishes to do design using balanced scorecard. In other words, this study aims to suggest a performance measurement model reflecting the characteristics of safety evaluation system, especially the model for return manufacturing related to safety, and to develop the S-BSC(Safety-Balanced ScoreCard) measurement model using a weight lifetime value to which a relative weight is applied by using AHP based on the BSC.

• 경영과학
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• 제34권2호
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• pp.67-83
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• 2017

This paper proposes a R&D project performance measurement model for private firms combining balanced scorecard (BSC) and data envelopment analysis (DEA). The efficiency of R&D projects is measured in terms of each of the three perspectives of BSC by using DEA : the internal process perspective (DEA-P), the customer perspective (DEA-C), and the financial perspective (DEA-F). The performance indicators of the three perspectives of BSC are considered as outputs of the corresponding DEA models. To provide strategic implications for R&D planning, we also propose the R&D project performance matrices composed of two different types of efficiency dimensions. The proposed model is expected to be fruitfully utilized for R&D performance measurement of private firms.

• 산업공학
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• 제25권2호
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• pp.196-203
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• 2012

In the postal delivery service, both the standardization of business process and the workload measurement is very important part of saving the cost and improving the efficiency. However, these are not easy to apply to real situation because of the labor-intensive and diversification of delivery environment. In this study, we develop the methodology for the standardization of business process and workload measurement model of the postal delivery service. Firstly, we introduce the work factor analysis on the postal delivery process. Then, we propose the methodology workload measurement model based on diversification of delivery environment.

• 한국콘텐츠학회논문지
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• 제14권9호
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• pp.589-597
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• 2014

전파자원을 이용한 다양한 무선 서비스에 대한 급증하는 수요는 더 많은 주파수 자원의 확보를 요구한다. 그러나 주파수 자원의 희소성과 고대역 주파수 발굴의 어려움을 감안하면, 늘어나는 전파자원의 수요를 충족시킬 수 있는 유일한 방법은 기존 전파자원의 이용 효율을 극대화시키는 것이다. 이러한 상황에서, 전파자원에 대한 초과 수요를 해결하기 위한 다양한 주파수 공유 방안이 최근 활발히 논의되고 있다. 이와 더불어, 주파수 공유의 실효성 검증과 무선시스템의 성과 예측을 위해, 주파수 이용효율 측정의 중요성이 높아지고 있다. 본 연구에서는 전파자원 이용효율의 합리적 측정 방법을 제안한다. 국제전기통신연합(ITU) 권고안을 토대로 전파자원 이용효율의 다양한 측정 방법을 고찰하고, 대기행렬모형을 이용한 전파 자원 이용효율 측정의 대안 모델을 제시한다. 이를 통해, 주파수 공유 시 전파자원의 이용효율이 어느 정도 증대되는지를 합리적으로 예측할 수 있다.

• 대한산업공학회지
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• 제41권5호
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• pp.425-438
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• 2015

This study proposes a three-stage model of R&BD performance which captures commercialization outcomes as well as conventional R&D performance. The model is composed of three factors : inputs (R&D budgets and researchers), outputs (patents and papers), and outcomes (technical fees, products sales, and cost savings). Three stages are defined for each transformation process between the three factors : efficiency stage from input to output (stage 1), effectiveness stage from output to outcome (stage 2), and productivity stage from input to outcome (stage 3). The performance of each stage is measured by data envelopment analysis (DEA). DEA is a non-parametric efficiency measurement technique that has widely been used in R&D performance measurement. We measure the performance of 171 projects of 6 public R&BD programs managed by Seoul Business Agency using the proposed three-stage model. In order to provide a balanced and holistic view of R&BD performance, the R&BD performance map is also constructed based on performance of efficiency and productivity stages.

• 스마트미디어저널
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• 제11권1호
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• pp.9-16
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• 2022

온라인 사업화 기술의 발달과 온라인 시장의 확대로 콘텐츠를 개발하고 사업화하는 기업에게는 시간과 재원을 통제하는 것이 매우 주요한 과업이 되었다. 단일 기업이 전 프로세스를 통제하는 경우에도 개발공정 간의 효율성은 매우 중요하며 특히 소통주체가 많아지는 협력과정을 통한 개발의 경우에는 협업 공정 간 효율성이 저하되는 문제점이 보다 크게 나타나게 된다. 기업들에게 개발품의 완성과 검수 못지않게 출시 시점이 중요해졌고, 개발 기간의 정체에 따른 투입 재원의 증가와 보안 유지 문제 등 개발 효율성이 저해될 수 있는 여건들을 개선하기 위해 새로운 툴을 갖추게 되었다. 하지만 기업들이 적용 중인 전사적 공정이 어떠한 효익을 부가적 성과로 내고 있는지 또는 개선이 필요한지에 대해 측정 도구가 적정치 않다. 이에 본 연구에서는 효율성 측정방법의 제안과 기업들의 프로세스 개선 결과에 대한 효율성 측정실험을 통해 콘텐츠개발 프로세스의 실증적 효율성 측정방법을 제안하고자 한다.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2023년도 봄 학술논문 발표대회
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• pp.389-390
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• 2023

To improve the cost performance of construction sites, various systems and standards are constantly being developed and implemented. Although legal requirements for these system and standard improvements have been increasing, the cost efficiency performance of construction sites remains stagnant. We have digitized documents generated through construction supervision work at 39 building construction sites and proposed a model that can support decision-making in cost efficiency evaluation. This model selects key keywords that are considered to be highly related to cost efficiency by identifying the patterns and relationships of keywords through associated rule analysis and social network analysis using keywords derived from documents. In addition, it is expected to be used as a decision-making aid to determine the cost efficiency of a specific building construction site by establishing a logistic regression model using core keywords. As a systematic database of construction supervision documents and an integrated system of massive data generated by digital technology are established in the future, the accuracy and reliability of the cost efficiency evaluation model are expected to be reinforced.

• 품질경영학회지
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• 제43권4호
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• pp.533-544
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• 2015

Purpose: The purpose of this study is to analyze the cost efficiency of food industry in JeollaNamdo. And this study is focused on the correlation between the economic efficiency of food industry and its cost efficiency, based on the analysis of 372 food companies' data in JeollaNamdo in 2012. Methods: DEA cost minimization is the measurement of the cost efficiency of JeollaNamdo food industry in 2012. In this study, the CCR and BBC models have been employed to analyze the decomposing cost efficiency-technical efficiency, allocative efficiency, and scale efficiency respectively. And the Spearman rank correlation and Wilcoxon signed rank test also have been employed to check the correlation and difference between the ranking orders based on the efficiency scores respectively. Results: For the CCR model, mean cost efficiency was found to be 0.084(0.54 for allocative efficiency and 0.19 for technical efficiency). For the BCC model, mean cost efficiency was found to be 0.252(0.453 for allocative efficiency and 0.564 for technical efficiency). Average scale efficiency was found to be 0.38. In analyzing the results, this study argues that the optimal way to improve cost efficiency is by reducing inputs proportionally and changing their combination. Conclusion: The efficiency scores of the two models show high correlation, whereas, the differences between them are also found to be significant. Hence, it should be cautious to select a suitable model when we do the research.