A Study on the Effect of Metro Employees' Perceived ISO Quality Management Employees on Customer Satisfaction Performance (도시철도운영기업 종사원에게 인지된 ISO품질경영이 고객만족성과에 미치는 영향에 관한 연구)
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- Journal of the Korean Society for Railway
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- v.17 no.6
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- pp.443-451
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- 2014