• 제목/요약/키워드: education training administration

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A Study on the Effect of Metro Employees' Perceived ISO Quality Management Employees on Customer Satisfaction Performance (도시철도운영기업 종사원에게 인지된 ISO품질경영이 고객만족성과에 미치는 영향에 관한 연구)

  • Lee, Sang Oh;Hwang-Bo, Jak
    • Journal of the Korean Society for Railway
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    • v.17 no.6
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    • pp.443-451
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    • 2014
  • This paper analyzes the differences in the organizational behavior of domestic Metro employees between enterprises with ISO quality management implemented and those without. Based on the required guidelines in ISO quality management, an empirical study on the effect of employee education and training, work processes, job satisfaction, and leadership on customer satisfaction performance is conducted. The results demonstrate that the work process in the ISO quality management certified enterprises exhibits a positive effect on customer satisfaction performance; however, the employee education and training did not exhibit immediate effects. In addition, job satisfaction and leadership are identified to have a mediating effect on the correlation between the work process, education and training, and customer satisfaction.

Factors Affecting Utilization of Clinical Nurses' Hospital Information System (병원간호사의 병원정보시스템 활용정도에 영향을 미치는 요인)

  • Kim, Sam-Sook;Ju, Hyeon-Ok;Park, In-Sook
    • Journal of Korean Academy of Nursing Administration
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    • v.14 no.4
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    • pp.440-447
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    • 2008
  • Purpose: This study was to identify the factors affecting utilization of clinical nurses' hospital information system. Method: Using a convenient sampling, 450 nurses from 9 secondary or tertiary university hospitals in B metropolitan city were selected. Results: The extent that nurses utilize the hospital information system was 3.22 point on average. The hospital information system utilization was positively correlated with personal information utilization skill, information-oriented education, attitude toward computer, and support of the chief manager, while as negatively correlated with the organizational atmosphere. The causal factors of influencing on the hospital information system utilization were personal information technology, education experience of the hospital information system, age, attitude toward computers, education level and support of the chief manager. The total eigenvalue of the variables was 38%. The major variables of influencing on the hospital information system utilization were the personal information technology and education experience of the hospital information system. Conclusions: Thus, nurse managers should provide training courses to improve personal information technology of nurses, and consistently promote them so that nurses can readily apply the hospital information system which have been recently introduced in various ways and thus improve the efficiency of nursing.

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A Study on the Relationship between Job Satisfaction of Lower-ranking Officers and Transformational Leadership of Higher-ranking Officers for the Government Employees in Education Administration (교육행정공무원 상급자의 변혁적 지도성과 하급자의 직무만족 간의 관계 연구)

  • Lee, Ki-Yong
    • Journal of Fisheries and Marine Sciences Education
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    • v.25 no.4
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    • pp.863-877
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    • 2013
  • The purpose of this study is to analyze clarify the relationship of transformational leadership of higher-ranking officers and work satisfaction of lower-ranking officers for the government employees in education administration. The main conclusions were as the followings. First, looking into the analysis result on the transformational leadership of higher-ranking officers, there is a noticeable difference for each position, grade 6 shows noticeably low difference than grade 8 and grade 9 in overall position, and for each service agency, the government employees in board of education show noticeably higher difference than the government employees in elementary schools on entire serve agencies. Second, looking into the analysis result on the work satisfaction of lower-ranking officers, for each position, grade 6 and grade 7 government employees show noticeably low difference than grade 8 and grade 9 in personnel territory and education and training territory, and for each service agency, government employees in the board of education show noticeably higher difference than the government employees in elementary and middle schools on agencies. And third, looking into the analysis result on the relationship of work satisfaction of lower-ranking officers and the transformational leadership of higher-ranking officers, the statistically noticeable level of static correlation has been shown for vision setting and growth-striving territory from the lower domain of the transformational leadership of higher-ranking officers in personnel, compensation, working environment and so forth, efficiency territory of operation, cohesion territory of department and charisma leadership territory in personnel domain, cohesion territory of department in personnel domain, human respect territory in duty, personnel, and compensation domain.

An analysis of the Gap between Expectations and Perceptions of Internal Marketing Activities in General Hospitals from a Nurse's Viewpoint (종합병원의 내부마케팅 활동에 대한 간호사의 기대-지각간 차이 분석)

  • Lim, Ji-Young
    • Journal of Korean Academy of Nursing Administration
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    • v.12 no.2
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    • pp.204-212
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    • 2006
  • Purpose: The aim of this study was to analyze the gap between the nurse's expectation and perception of internal marketing activities. Methods: The participants of this study were 521 nurses working in four general hospitals. The data were collected by self-reporting questionnaires. They were analyzed using descriptive statistics and paired-t test. Results: First, the mean of the nurse's expectation of internal marketing activities was 3.83, and perception was 2.54, showing a significant difference. Second, in all of the five subcategories of internal marketing activities, there were also statistically significant differences. Regarding the vacation system, the expectation score was highest, and support of academic education programs in education and training, payed-leaves during vacation, discounting of medical fees in employee welfare, distress management and two-way intercommunication, and allowances in reward were followed. Conclusion: These results will be used to develop focused internal marketing strategies to enhance the nurses' motivation.

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A Study on Elementary School Dietitian's Status and Recognition of Nutrition Education in Incheon (인천지역 초등학교 영양사의 영양교육 실태 및 인식에 관한 연구)

  • Park Jeong Ah;Chang Kyung Ja
    • Korean Journal of Community Nutrition
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    • v.9 no.6
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    • pp.716-724
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    • 2004
  • The purpose of this study was to investigate the elementary school dietitian's status and recognition of nutrition education (NE) in Incheon. A cross-sectional study was carried out using a self-administered questionnaire and subjects were 100 elementary school dietitians. The results are as follows. As for training in NE, $61.2\%$ of the dietitians attended training in NE. After training in NE, $86.5\%$ of the dietitians who attended training in NE were more concerned about NE. Also $59.5\%$ of the dietitians gave students NE and most of them did as a weekly printout 2-4 times per month. There was a significant difference in experience of NE for teachers between subgroups by experience of training in NE; while $48.1\%$ of the dietitians with training in NE gave teachers NE, $20.0\%$ of the dietitians without training in NE gave teachers NE. The main reason for not giving NE was too much work load and low concern of school administration. Also $96.4\%$ of the dietitians answered that NE is necessary in elementary school and the main reason for being necessary was correction of unbalanced diet and good table manner, As for proper time to start NE for children, $51.8\%$ of dietitians answered 'kindergarten' and $45.8\%$ of them answered 'lower grade of elementary school'. As for effective type for NE, $59.5\%$ of the dietitians answered 'NE as a part of other subject' and $23.8\%$ of them answered 'NE as a separate subject'. Also $79.5\%$ of the dietitians answered 'teacher' as the suitable person for NE. Most of the dietitians recognized menu formation as the ideal major work load and office work as the most time-consuming work load. As to job satisfaction, most of them were dissatisfied with office work and NE. Therefore, it is nationally supported for elementary school students' health and well-being that school dietitians as NE specialists give NE with minimizing their office work and developing a standardized NE program.

The Development Prospects of Farmers Education Program in the Age of Local Autonomy (지방자치시대(地方自治時代)의 농업인교육사업(農業人敎育事業) 발전방향(發展方向))

  • Kim, Jin-Goon;Cheong, Ji-Woong
    • Journal of Agricultural Extension & Community Development
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    • v.2 no.2
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    • pp.135-145
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    • 1995
  • The objectives of this study were 1) to investigate the important items affecting the farmers' education system, 2) to estimate their influences on the farmers' education and 3) to present the development directions of farmers education under the changing circumstances of localization. The major or results and implications were as follows. 1. The important items of farmers education were authority in organizing the agricultural extension agency, personnel management, finance, and inspection and audit. 2. The development directions of farmers education were such views as differenti-ation of educational functions of various levels extension organizations, extensionists' competence, developing programs corresponding with farmers needs, participation of farmers, and expanding the educational opportunity for urban-ites and the old generation, etc.

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Exploration on the construction of ecological system of undergraduate Entrepreneurship Management Education for female college students (女大学生创业管理本科教育生态体系建设探索)

  • Li, wei;Li, Houzhong
    • Journal of East Asia Management
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    • v.3 no.1
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    • pp.1-10
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    • 2022
  • Innovation and entrepreneurship education is becoming an important development opportunity for colleges and universities to realize curve overtaking. Affected by the physical and mental development characteristics, female college students in innovative undertaking showed different growth characteristics. In order to further promote female college students' innovative undertaking, we should combine the characteristics of female design with innovation entrepreneurship education path. As one of the three women's colleges, the general innovation and entrepreneurship course system of Shandong Women's University provides a wide education of innovation and entrepreneurship consciousness and thinking for all students. The undergraduate major of business Administration (entrepreneurial management) provides the whole system education of entrepreneurship, and through "system guarantee, professional construction, course system, competition assistance and project cultivation", female students' entrepreneurial consciousness is cultivated and their entrepreneurial ability is improved.

A study on the Effects of Internal Customer Assistance Activity on Market Orientation and Customer Orientation (내부고객 지원활동이 종업원의 시장지향성과 고객지향성에 미치는 영향에 관한 연구)

  • Lee, Gun-Hong;Jang, Byeong-Jib;Yoon, Ji-Eun;Kim, Yong-Beom
    • Journal of the Korea Safety Management & Science
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    • v.14 no.3
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    • pp.245-257
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    • 2012
  • Business environment, competition among firms in recent years, diverse and fragmented by the symbol of the consumer has become very complex and intense. Nevertheless, for the best performance of firms differentiated their company strives to have unique core competencies. In this study, reviewing the internal customer support activities and existing research on market orientation and then how it affects the future strategy for the internal customer support activities. Through the results of this study, first, to appear understanding of the effect of education and training to customers in enterprise-wide, strategic plan through competitor analysis, improved communication between departments, etc need to design to be effective in performance of company in a long term when in planning and training for employees such as job training, service training and training for improving service mind. Second, employment stability and internal communications to the employee's customer orientation showed no significant affect. This is considered for employees due to lack of fear or anxiety, so the employer could focus on his role in the current organization willing to participate actively for goals of the organization. Finally external customer orientation in the employee's customer orientation did not affect the analysis results which is appeared to in companies are constantly communicating with employees through the company's position and the difference between the employee's position is necessary to look for ways to narrow down.

Propofol with and without Midazolam for Diagnostic Upper Gastrointestinal Endoscopies in Children

  • Akbulut, Ulas Emre;Kartal, Seyfi;Dogan, Ufuk;Akcali, Gulgun Elif;Kalayci, Serap;Kirci, Hulya
    • Pediatric Gastroenterology, Hepatology & Nutrition
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    • v.22 no.3
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    • pp.217-224
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    • 2019
  • Purpose: Various publications on the use of sedation and anesthesia for diagnostic procedures in children have demonstrated that no ideal agent is available. Although propofol has been widely used for sedation during esophagogastroduodenoscopy in children, adverse events including hypoxia and hypotension, are concerns in propofol-based sedation. Propofol is used in combination with other sedatives in order to reduce potential complications. We aimed to analyze whether the administration of midazolam would improve the safety and efficacy of propofol-based sedation in diagnostic esophagogastroduodenoscopies in children. Methods: We retrospectively reviewed the hospital records of children who underwent diagnostic esophagogastroduodenoscopies during a 30-month period. Demographic characteristics, vital signs, medication dosages, induction times, sedation times, recovery times, and any complications observed, were examined. Results: Baseline characteristics did not differ between the midazolam-propofol and propofol alone groups. No differences were observed between the two groups in terms of induction times, sedation times, recovery times, or the proportion of satisfactory endoscopist responses. No major procedural complications, such as cardiac arrest, apnea, or laryngospasm, occurred in any case. However, minor complications developed in 22 patients (10.7%), 17 (16.2%) in the midazolam-propofol group and five (5.0%) in the propofol alone group (p=0.010). Conclusion: The sedation protocol with propofol was safe and efficient. The administration of midazolam provided no additional benefit in propofol-based sedation.

Research of the Development of Training Program for Quality Improvement Experts (의료의 질 개선 전문가 양성을 위한 체계 개발 연구)

  • Park, Seong-hi;Hwang, Jeong-hae;Choi, Yun-kyoung;Lee, Sun-gyo
    • Quality Improvement in Health Care
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    • v.21 no.1
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    • pp.12-31
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    • 2015
  • Objectives : The purpose of this study was to develop the qualification system for training of Quality improvement professionals who work for improving patients' safety and healthcare quality. Methods : Based on the various laws and regulations, and the operational status of other professionals' qualification systems, a basic plan of professional qualification system of QI was drawn. And through meetings with QI experts, the final scheme of the concrete qualification system was developed. Results : For management of professionals's certification or qualification, fairness and reliability are important. To do this, setting the official standard, providing a standardized training program and having appropriate qualification test are required. In order to operate the qualification system strategically, 1) the introduction step, 2) dissemination and expansion step, and 3) fusing step should be considered. As a governing body for QI specialists' qualification, 'QI professionals' qualification Center (tentative)' must have the committee to assure fairness, professionalism, and reliability. In addition, 'QI Experts Certification Department (tentative)" to develop standards for the qualification tests and conduct the tests program,' QI experts Education Department (tentative name)" must be able to operate and maintain the QI training for professional qualifications. QI professional qualification exam must be taken by everyone regardless of age, gender, race, occupation, education, and work experience. The examination should include management, leadership, strategic planning and design, quality management, health care information, patient safety culture. Practical training courses can have three step programs; beginning, intermediate and special level. Conclusion : The QI qualification system need strategic approaches for the experts working for healthcare quality improvement and patient safety. It should include the program of standardized contents and test, and operating protocol of the qualificaton system.