• 제목/요약/키워드: e-marketing

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전통 떡류에 대한 대학생들의 이용 현황에 관한 연구 (A Study on the Consumption of Korean Traditional Rice Cakes by College Students)

  • 정효선;서경화;신민자
    • 한국식품조리과학회지
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    • 제20권1호
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    • pp.26-33
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    • 2004
  • The purpose of this study was to investigate the consumption patterns of traditional Korean rice cake among college students. Self administered questionnaires were collected from 512 college students in the Seoul, Kyunggi, Chungchung, Kyungsang, Junla and Gangwondo areas. The data were statistically analysed using frequency analysis, chi-squared and t-tests and a one-way ANOVA. By examining the results of the student's perceptions of traditional Korean rice cake, it was found that most know little, or only a moderate amount, about this type of food. Meanwhile, more than half the students liked traditional Korean rice cake, as this type of food satisfied their need for a traditional Korean taste, while the reason for disliking was that they were more familiar with western-style confectionary. Most students answered that they only ate traditional Korean rice cake on special occasions, such as big holidays or ceremonies for the dead ancestors. Most answered that they bought those foods at conventional markets, the mile in the neighborhood, (Eds note: I dont't understand, do you mean, “within a mile of their neighborhood”\ulcorner) or atbig malls. The factor they considered the most important at the time of purchase was the quality (taste), which demonstrates the need for the development of traditional Korean rice cakes, with new tastes and shapes, which still satisfy the Korean's taste, whilemaintaining the traditional taste. For the questions that asked about the problems faced by the traditional Korean rice cake manufacturing industry, and the reasons for low consumption, the students responded that buying this type of food was difficult as the outlets selling themwere not easy to find. Our results seem to suggest that there are almost no specialty stores for the sale of traditional Korean rice cake compared to the other types of cakes that are scattered all over the country. (Eds note: this is only my opinion, and I maybe wrong, but I would have thought that trying to market traditional Korean rice cakes at local convenience stores, rather than speciality stores, would make them more available to the general public. Their marketing at speciality stores will maintain the status quo, i.e. people will go to the speciality stores to purchase product for holidays and special occasions, whereas they will go to the local convenience stores to buy general everyday snacks etc.)

IPA분석을 이용한 정기화물운송업의 경쟁력 강화방안에 관한 연구 (A Study on IPA-based Competitiveness Enhancement Measures for Regular Freight Service)

  • 이영재;박수홍;선일석
    • 유통과학연구
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    • 제13권1호
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    • pp.83-91
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    • 2015
  • Purpose - Despite the structural irrationality of multi-level transportation and the oil price rise, the domestic freight transportation market continues to grow, mirroring the rise in e-commerce and resultant increase in courier services and freight volumes. Several studies on courier services have been conducted. However, few studies or statistics have been published regarding regular freight services although they have played a role in the freight service market. The present study identifies the characteristics of regular freight service users to seek competitiveness enhancement measures specific to regular freight services. Research design, data, and methodology - IPA is a comparative analysis of the relative importance of and satisfaction with each attribute simultaneously. This study used IPA because it facilitates the process of analyzing importance and performance, deriving implications and a visual understanding of results. To enhance the competitiveness of regular freight services, this study surveyed its current users regarding the importance of the regular freight service factors. A total of 200 copies of a questionnaire were circulated and 190 copies were returned. In addition to demographics, respondents answered questions about the importance of and satisfaction with services on a 5-point Likert scale. Excluding 3 inappropriate copies, 187 out of 190 copies were analyzed. PASW Statistics 18 was used for statistical analysis. A total of 20 question items were selected for the service factors presented in the questionnaire based on the 1st pilot survey and previous studies. Results - According to the IPA performed to compare the importance of and satisfaction with service factors, both importance and satisfaction are high in the 1st quadrant, which involves the economic advantage of using regular freight services, quick arrival at destinations, weight freight handling, and less time constraints on freight receipt/dispatch. This area requires continuous management. Satisfaction is higher than importance in the 2nd quadrant, which involves the adequacy of freight, cost savings over ordinary courier services, notification on freight arrival, and freight tracking information. This area requires intensive investment and management. Satisfaction is lower than importance in the 3rd quadrant, involving the credit card payment system, courier delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. This area requires further intensive management. Both importance and satisfaction are low in the 4th quadrant, involving the availability of collection service, storage space at freight handling sites, kindness of collection/delivery staff, kindness of outlet staff, and easy delivery checks. This area is a set of variables should be excluded from priority control targets. Conclusions - Based on the IPA, service factors that need priority controls because of high importance and low satisfaction include the credit card payment system, delivery service, distance to freight handling sites, easy access to freight handling sites, and prompt problem solving. The findings need to be applied to future marketing strategies for regular freight services and for developing competitiveness enhancement programs.

슈퍼바이저의 고용불안정성이 조직유효성에 미치는 영향에 관한 연구: 자기효능감과 신뢰의 조절효과 (A Study on the Relationship between Franchise Firm's Supervisors Job Insecurity and Organizational Effectiveness: The Moderating Effect of Self-Efficacy and Trust in Manager)

  • 조준상
    • 유통과학연구
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    • 제13권1호
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    • pp.35-46
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    • 2015
  • Purpose - This paper attempted to investigate the relationships among the perception of job insecurity and organizational effectiveness, and it examines these relationships while considering the moderating effect of trust in the manager and self-efficacy. Job insecurity is an independent variable, organizational effectiveness aspects (job satisfaction, organizational commitment, and turnover intention) are dependent variables, and trust and self-efficacy are moderators. Research design, data, and methodology - Regression analysis was used to verify the effects. The measurement items were already deemed as reliable and valid in the previous study, but for this purpose, some modifications were made. To examine the model, this study relied on the samples chosen from Korean employees in the six franchise business firms. The survey was conducted on 288 workers. Each question is based on a 5-point Likert type scale. The data were analyzed using SPSS 18.0. Results - The results of the study are summarized as follows. First, job insecurity has an influence on organizational effectiveness aspects (negatively on job satisfaction, negatively on organizational commitment, and positively on turnover intention). Second, analyzing the moderating effect of trust, trust in manager is mediated between job insecurity and organizational effectiveness aspects (on organizational commitment and on turnover intention). However, employees' trust in manager had no significant moderating effect on the job insecurity-job satisfaction relationship. Third, self-efficacy is mediated between job insecurity and organizational effectiveness aspects (on job satisfaction, on organizational commitment, and on turnover intention). Conclusions - First, it is necessary to be aware of the seriousness of employees' job insecurity in franchise firms, which have played a pivotal role in national economic growth, and to create a detailed plan for reducing insecurity and actively implementing it. To this end, the franchise companies should implement efficiency efforts such as obtaining an appropriate capacity of equipped personnel and a training program. Second, there are moderating effects of self-efficacy and trust in the relationship between job insecurity and organizational effectiveness. Depending on business conditions, stability and instability can only be experienced in the organizations of franchise companies. This can give rise to instability in employment. Therefore, it is necessary to develop and utilize a system that can be minimized with a change in the new awareness of employment instability. After all, a good leader (manager) must accumulate personal trust and build up a core competence that is necessary to become competent in the field himself. Even if you lack the material resources to improve performance, if the leader with the core competencies (e.g., technical/management /organization/marketing/design) can gain the trust of the supervisor, you can get a good organizational performance. Therefore, you should foster a healthy organizational culture through education such as leadership training and employee training to be built on trust between the leaders and the employees. In addition, you need to focus on HRD&M training in order to increase the self-efficacy of the supervisor.

Lessons from Haitai Distribution Inc's experience in Korea

  • Cho, Young-Sang
    • 유통과학연구
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    • 제9권3호
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    • pp.25-36
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    • 2011
  • Owing to the rapid growth of hypermarket/discount store formats since 1996, Korean retailing has suddenly attracted the significant attention from researchers. Before the emergence of large scale retailers such as E-Mart, Lotte Mart and Tesco Korea, there were the two retail formats who led the Korean retailing in the modern retailing history: department store and supermarket formats. Nevertheless, there has been little literature concerned about the two retail formats as a case study, while some authors have paid their attention to hypermarket/discount store formats. In addition, when mentioning the development process of retailing history, it is less likely that authors have made an effort to illustrate supermarket retailing history. In order to regard supermarket retailing as part of the Korean retailing, it is interesting to look at a representative supermarket retailer, Haitai, who was one of the subsidiaries of Haitai chaebol. Based on supermarket retailing, the company which was established as a joint venture in 1974 led a supermarket retailing in the Korean modernised retailing history. Before analysing whether Haitai failed or not, the definition of failure should be illustrated. With regard to the term, failure, in the academic world, authors have interchangeably used the following terms: failure, divestment, closure, organisational restructuring, and exit. To collect research data as a case study, the author adopted an in-depth interview method. The research is based on research interviews with 13 ex-staff who left after Haitai went bankruptcy, from store management department to merchandise department. By investigating Haitai's experiences through field interviews, the research found that Haitai restructured organisational decision-making process at the early stage when companies started to modernise organisational charts, benchmarking sophisticated retailing knowledge through the strategic alliance with a Japanese retailer. In respect of buying system, the company established firmly buying functions by adopting central buying system, and further, outstandingly allocated considerable marketing resources to the development of retailer brands with the dedicated team of retailer brand development. In the grocery retailing, abandoning a 'no-frill' packaging concept, the introduction of retailer brand packaging equal to, or better than national brand packaging design, encouraged other retailers to change their retailer brand development strategies. In product sourcing ways, Haitai organised for the first time the overseas sourcing team with the aim of improving the profit margins of foreign products and providing exotic products for customers, followed by other retailers. Regarding distribution system, the company introduced the innovative idea which delivered products ordered by stores directly to each store withboth its own vehicles and its own warehouse in which could deal with dry foods, chilly foods, frozen food, and non-foods, and even, process produce. In addition, Haitai developed many promotional methods to attract more customers like 'the guarantee of the lowest price', and expanded its own business to US in 1996, although withdrew, because of bankruptcy in 1997. Together with POS introduction in 1994, Haitai made a significant contribution to the development of the Korean retailing, influencing other retailers in many aspects. As a case study, the study has provided a number of lessons from Haitai's experiences for academicians and practitioners, suggesting that its history should be involved in the Korean modernised retailing.

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실외 화분용 자생식물 선발 (Selection of Korean Native Plants as Outdoor Pot Plants)

  • 손관화;김훈식
    • 화훼연구
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    • 제18권2호
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    • pp.98-109
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    • 2010
  • 국내에 아직 많이 이용되지 않는 식물 중 실외 정원의 화분에서 봄부터 가을까지 잘 견뎌낼 수 있는 자생식물을 조사하기 위해 2007년부터 2009년까지 한국 30여 지역을 탐사하였다. 일반적인 화분(직경 27.5 cm ${\times}$ 높이 27.5 cm) 과 걸이용 화분(직경 27.5 cm ${\times}$ 높이 13 cm)에 식물을 채취하여 심거나 파종하여 충남 성환(북위 36''56' 동경 127''09')의 정원에서 재배하여 생육이 좋은 것으로 파악된 자생식물은 일반적인 화분용으로는 13과 29속 38종(초본식물 37종류, 목본식물 1종류)이었으며, 걸이용 화분용으로는 28과 43속 46종(초본식물 29종류, 목본식물 17종류)이었다. 이 중 이용 가능성이 가장 높을 것으로 기대되는 식물은, 일반적인 화분에는 박주가리과의 박주가리, 도라지과의 염아자, 국화과의 인진쑥 사자발쑥 물쑥, 사초과의 가는그늘사초, 화본과의 수크령 강아지풀, 꿀풀과의 배초향 긴병꽃풀 꽃향유 산박하 들깨풀, 콩과의 털갈퀴나물, 후추과의 후추등, 장미과의 분홍찔레의 16종이었고, 걸이용 화분용으로는 박주가리과의 박주가리, 국화과의 좀씀바귀, 메꽃과의 메꽃 둥근잎유홍초, 마과의 마, 꿀풀과의 긴병꽃풀 백리향, 콩과의 제주달구지풀 털갈퀴나물, 방기과의 새모래덩굴, 후추과의 후추등, 미나리아재비과의 긴잎으아리, 장미과의 분홍찔레, 양지꽃, 꼭두서니과의 계요등, 꼭두서니, 포도과의 담쟁이 덩굴 18종이었다.

조직 생태학 관점에서 본 플랫폼 이해관계자들간의 상호 작용 및 전략 (Platform Interaction and Strategy from the Perspective of Organizational Ecology)

  • 이성호;배성주
    • 기술혁신학회지
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    • 제22권2호
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    • pp.220-241
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    • 2019
  • 본 연구는 플랫폼 생태계 이해관계자간의 공생, 경쟁 관계를 분석하는 이론적 프레임을 구축하고, 플랫폼 제공자와 서비스 제공자간 상호 작용 및 전략을 연구했다. 플랫폼 제공자는 서비스 제공자에 사용자 기반을 제공하며, 서비스 제공자는 플랫폼 제공자에 서비스를 제공하며 공생 관계를 맺는다. 더불어 플랫폼 제공자, 서비스 제공자는 다른 플랫폼 제공자, 서비스 제공자와 경쟁 관계를 형성하며 다양한 상호작용을 만든다. 기존 연구들은 플랫폼 제공자 관점에서 네트워크 효과를 높이는 전략에 집중하고 있다. 본 연구는 조직 생태학의 커뮤니티 이론을 통해 플랫폼 개방, 가격전략에서 플랫폼 제공자와 서비스 제공자간 상호 작용 및 상호 전략을 살펴보았다. 플랫폼 개방, 고가 가격 전락은 서비스 제공자를 늘리고, 이익을 늘리나, 서비스 제공자간 경쟁을 높이고, 서비스 제공자의 이익을 감소시켜 경쟁플랫폼으로의 이동을 촉진해 플랫폼 경쟁력을 약화시킨다. 이에 플랫폼 제공자는 서비스 제공자에 차별적인 플랫폼 자원 제공, 가격 정책을 펼치며 서비스 제공자는 싱글호밍을 통해 공생을 강화하거나, 멀티호밍으로 사용자 기반을 확대하며 플랫폼 생태계에 다양한 상호작용을 만든다.

식품 소비 성향에 따른 토종닭 구매요인 분석 (The Consumption Patterns of Korean Native Chicken)

  • 박서영;김나영;최수현;문정훈
    • 한국가금학회지
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    • 제47권4호
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    • pp.247-254
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    • 2020
  • 본 연구는 국내 토종닭 시장의 활성화 방안을 찾고자 실제 구매 데이터를 기반으로 토종닭 구매에 영향을 주는 개인의 식품 소비 성향을 살펴보았다. 농촌진흥청에서 주관하는 소비자패널 654가구를 대상으로 친숙한 브랜드 소비 정도, HACCP 및 GAP 제품 구매 정도를 토대로 한, 식품 안전 중시 소비 정도, 쾌락적 제품 구매 정도를 토대로 한, 건강 중시 소비 정도를 활용하였다. 연구결과에 따르면 익숙한 브랜드를 주로 소비하면서, 식품안전과 건강을 중요시하는 소비패턴을 보이는 전업주부일수록 토종닭을 지속적으로 구매할 가능성이 증가하는 것을 확인하였다. 더불어 식품안전을 우려하는 성향이 높을수록 토종닭의 첫 구매자로 연결될 가능성이 증가하였다. 이러한 결과를 바탕으로 저조한 토종닭 시장 점유율을 확대할 수 있는 방안은 다음과 같다. 토종닭에 대한 안전성을 강조하여 마케팅한다면, 토종닭을 처음 구매하는 소비자의 진입장벽을 낮출 수 있을 것이다. 또한, 프랑스 토종닭 인증제도 및 브랜드 사례와 같이, 토종닭 자체 브랜드의 반복적 노출 및 강조 그리고 토종닭의 건강적 이점을 강조하여 마케팅한다면 토종닭 소비층의 구매 의사 상승에 기여할 수 있을 것이다. 마지막으로 공신력 있는 인증제도를 통해 건강과 안전을 중시하는 소비자의 구매 의사를 자극시킬 수 있으며, 저조한 국내 토종닭 시장 점유율을 개선할 수 있을 것으로 기대된다.

A Study on the Effect of Service Quality and Product Characteristics on the Adoption Intention of New Brands in Taiwan's Influencer Live Streaming Platforms

  • Chiang, Hsin-Chieh;Lee, Hyoung-Ju;Yoon, Sung-Joon
    • 한국컴퓨터정보학회논문지
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    • 제27권4호
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    • pp.169-181
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    • 2022
  • 현재 SNS 라이브방송이 활성화로 인해 인플루언서 생방송에 기반을 둔 온라인 서비스가 전세계 주요 소비 트렌드가 되고 있다. 본 연구는 인터넷 환경에서 인플루언서 방송을 통해 소비자들이 느끼는 인플루언서 방송에 대한 서비스품질, 고객만족, 제품특성과 수용의도 간의 관계들을 검증하고자 한다. 본 연구는 대만 SNS 라이브방송을 체험한 이용자들을 대상으로 2020년 6월 29일 부터 8월 30일 까지 구글 설문지를 통하여 조사를 실시하였으며, 총 253부를 실증분석에 사용하였다. 수집된 자료는 SPSS 25.0을 통해 분석을 실시하였다. 실증분석 결과를 요약하면 다음과 같다. 첫째, 대만 인플루언서 라이브방송의 서비스품질 요인(신뢰성, 유형성, 응답성, 확신성, 공감성)은 생방송 만족도에 유의한 영향을 미치는 것으로 나타났다. 둘째, 대만 인플루언서 라이브방송의 제품특성이 제품 만족도에 유의한 영향을 미치는 것으로 나타났다. 셋째, 대만 인플루언서 라이브 방송에서 생방송 만족도와 제품 만족도는 신규 브랜드 수용의도에 유의한 영향을 미치는 것으로 나타났다. 본 연구를 통해 대만 인플루언서 라이브 방송의 서비스품질 요인 및 제품특성을 파악함으로써 생방송 및 제품 만족도를 향상시키고 신규 브랜드 수용의도를 증가시키기 위한 효율적인 마케팅 전략 방안을 수립하는데 유용한 자료를 제공할 수 있을 것이다.

친환경 식품 전문점의 점포속성이 지각된 가치와 충성도에 미치는 영향: 배송 서비스의 조절효과 (Effect of Eco-Friendly Food Store Attributes on Perceived Value and Loyalty: Moderating Effect of Delivery Service)

  • KIM, Jin-Kyu;PARK, Jong-Hyun;YANG, Jae-Jang
    • 한국프랜차이즈경영연구
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    • 제13권2호
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    • pp.33-51
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    • 2022
  • Purpose: The online market is growing the most in history due to the expansion of non-face-to-face commerce. In addition, as consumers' interest in health, food safety, and environment increases, interest in and consumption of eco-friendly agricultural products is also increasing. Therefore, in the case of a specialty store that sells eco-friendly organic agricultural products, a marketing strategy that can increase customer loyalty by reflecting these consumer needs is necessary. In this study, the store attributes of eco-friendly food stores are classified into location, assortment, price, quality, and employee service, and the effect of each store attribute on utilitarian and hedonic value is investigated. Research design, data, and methodology: The subjects of this study were customers who visited an eco-friendly food store. Of the 511 survey responses, 311 were used for statistical verification, excluding 200 who had not visited within the last 3 months. For statistical analysis, Smart PLS 3.0 was used, and after checking the validity and reliability of the items, hypothesis testing was performed. Result: As a result of the study, it was found that assortment, quality, and employee service among store attributes had a positive (+) effect on utilitarian and hedonic value. Second, location had no significant effect on utilitarian and hedonic value. Third, price did not appear to have a positive (+) effect on the utilitarian value, and it was found to have a positive (+) effect on the hedonic value. Fourth, It was investigated whether the presence or absence of delivery service had an effect on store attributes between utilitarian and hedonic value, and it was found that there was a significant effect between employee service and hedonic value. Conclusions: Among eco-friendly food store environment management will be required in order to provide food that meets the tastes and needs of consumers by diversifying the taste, standard, and quality grade of food, and to maintain or improve the quality. In order to unlike other stores, eco-friendly food stores have high price resistance from the point of view of consumers, so it is necessary to diversify promotional media such as YouTube and SNS to raise awareness of eco-friendly organic food.

온라인 리뷰 콘텐츠와 언어 스타일이 리뷰 유용성에 미치는 영향 (The Impact of Online Review Content and Linguistic Style on Review Helpfulness)

  • 이가은;엄금철
    • 지식경영연구
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    • 제23권2호
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    • pp.253-276
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    • 2022
  • 온라인 리뷰는 소비자의 구매 의사결정에 중요한 역할을 하기 때문에 소비자의 지각된 리뷰 유용성에 영향을 미치는 리뷰 요인을 확인하는 것이 필요하다. 그러나 온라인 리뷰의 유용성에 대한 대부분의 기존 연구는 주로 리뷰 및 리뷰어 속성과 같은 정량적 요인에 중점을 두고 있다. 최근 연구에서는 리뷰 콘텐츠과 언어 스타일이 소비자의 구매 의사결정에 미치는 영향을 조사했다. 또한, 소비자가 의사결정 과정에서 리뷰를 평가할 때 추가적으로 리뷰 텍스트 속성들을 고려해야 한다고 주장하고 있다. 따라서 본 연구는 온라인 리뷰 맥락에서 리뷰 콘텐츠과 언어 스타일이 리뷰 유용성에 미치는 영향을 조사하고자 한다. 추가적으로 리뷰어의 전문성이 리뷰 콘텐츠 및 언어 스타일과 리뷰 유용성 간의 영향관계를 조절하는지 여부를 조사했다. 연구결과 긍정적인 리뷰 콘텐츠는 리뷰 유용성에 부정적인 영향을 미치고, 부정적인 리뷰 콘텐츠와 언어적 스타일은 리뷰 유용성에 긍정적인 영향을 미치는 것으로 나타났다. 리뷰어의 전문성은 부정적인 리뷰 콘텐츠와 언어 스타일이 리뷰 유용성에 미치는 영향을 완화시키는 것으로 나타났다. 본 연구결과는 온라인 전자상거래 기업이 리뷰 유용성에 영향을 미치는 요인을 파악하고 이를 마케팅 전략에 반영하여 기업 매출 성장을 달성하는데 시사점을 제공할 수 있다.