• Title/Summary/Keyword: e-fulfillment

Search Result 50, Processing Time 0.03 seconds

Impacts of Information Source and E-service Quality on Mobile Shopping Behavior in KakaoTalk

  • Yi, Kyong-Hwa;Jeon, Sua;Kim, HaeJung Maria;Forney, Judith
    • Journal of Fashion Business
    • /
    • v.20 no.6
    • /
    • pp.32-51
    • /
    • 2016
  • KakaoTalk has become a reputed mobile social network and an inseparable part of people's lives by leading the mobile industry in South Korea. However, there is a lack of studies in academia regarding perception of the consumers and assessment toward the mobile marketing and services by KakaoTalk. Based on the theoretical orientation of Elaboration Likelihood Model (ELM: Petty & Cacioppo, 1986) and electronic service quality (E-S-QUAL: Parasuraman, Zeithaml, & Malhotra, 2005), this study investigates the effects of information sources (Charles & Richard, 1988), and examines the consumer perception toward the service quality of KakaoTalk. A total of 209 responses were collected, using a self-administered survey in Seoul and Gyeonggi province, South Korea from March 2015 to June 2015. A seven-point Likert scale survey was developed to measure the information sources (i.e., argument quality, post popularity, and post attractiveness), electronic service quality (i.e., efficiency, fulfillment, privacy, and system availability), attitude (i.e., usefulness, preference, and overall attitude), and behavioral intention (i.e., like intention, share intention, and purchase intention). This study reveals a consensus that an online environment is different from the traditional retail context in terms of information source and service quality. Specifically, the results indicate that argument quality greatly impacts the attitudes of the individuals and their behavioral intention toward mobile shopping via social media channel. The most powerful factor among E-S-QUAL is "efficiency." This dimension of service quality influences the customer perception of usefulness and preference as well as share and like intention toward mobile shopping on KakaoTalk.

Strong Attachment toward Human Brand and Its Implication for Life-Satisfaction and Self-efficacy: Hero versus Celebrity

  • Jun, Mina;Kim, Chung K.;Han, Jeongsoo;Kim, Miyea;Kim, Joshua Y.
    • Asia Marketing Journal
    • /
    • v.16 no.1
    • /
    • pp.101-116
    • /
    • 2014
  • In the year 2013, Warren Buffett was named one of the most influential people of the year by TIME magazine. When people are exposed to such news, they show strong interest in who the influential people are and how those people became so successful. Likewise, people show strong attachment to other prominent figures as well. This social phenomenon indicates that people perceive well-known persona like business leaders, TV stars or sports stars etc. as human brands of intangible assets. As the role of these human brands is becoming more important, people tend to develop stronger attachment toward them. Another notable modern social phenomenon is people's pursuit of life-satisfaction and social well-being. People desire to increase their quality of life by having quality time with family and friends, and also by building attachment towards celebrities, sports stars, and so on. The main objective of this study is to examine how attachment toward human brands affects quality of life. While existing studies on human brands examined antecedents of attachment, e.g., some needs fulfillment such as A-R-C needs (autonomy, relatedness and competence needs) fulfillment, this study focuses on the outcome variables of attachment, e.g., how attachment toward human brands affects stress relief and life satisfaction through self-efficacy. Based on previous research, we divided human brands into two types: heroes and celebrities. Heroes are defined as people who have considerable and lasting importance on both societal and individual levels, and celebrities are defined as people who are well-known but have little or no short-term impact on society and individual levels. This study focuses on how attachment toward each type of human brands, celebrities and heroes, affects the quality of life or well-being. This study focuses on three important outcome variables; stress relief, life satisfaction, and self-efficacy, (three variables) which have been recently gaining importance, especially in the domain of positive psychology. Major findings from the present study show that although celebrities draw attachment from people by providing fun and entertainment or providing stress relief, they have weak influences on the wellbeing or efficacy of individuals at a deeper level. In contrast, attachment toward heroes helps people live better by providing meaning and positively influencing life satisfaction through self-efficacy (Frankl 1997). These results are consistent with the main tenet of 'positive psychology' which seeks "to find and nurture genius and talent and to make normal life more fulfilling" (Seligman and Csikszentmihalyi 2000). Considering the fact that certain celebrities are perceived as heroes to some, we can conclude that celebrities can become heroes if they provide meaning and value to the lives of people. This study contributes to the research stream of human brands since the most current leading research (e.g., Thomson 2006) indicated the need to look at the resulting effect of attachment on life satisfaction through self-efficacy. Another important contribution is that we empirically documented the different effects of celebrities and heroes. As expected, this study shows that heroes more deeply influence the lives of individuals in the long term while celebrities do so rather shallowly in the short term. The issues of the influence of heroes on the individuals' lives need to be further investigated in relation with the perspective of positive psychology.

  • PDF

Effects of the Child Care Accreditation System : Successful Experiences of Participants (평가인증에 참여한 보육시설 종사자들의 경험을 통해 본 보육시설 평가인증제도의 효과)

  • Kim, Hyang Eun
    • Korean Journal of Child Studies
    • /
    • v.29 no.1
    • /
    • pp.169-188
    • /
    • 2008
  • This study analyzed the influences of child care accreditation system on the participants' successful experiences. Analysis of 20 protocols made by the participants showed three dimensions of effects (1) reinforcement of their speciality within the field of childcare, (2) psychological satisfaction; e.g. self-confidence and self-fulfillment, and (3) positive perspectives on child care accreditation. Conclusions were that child care accreditation is an effective system as long as it helps the participants achieve successful experiences. These data will be useful for understanding and publicity of the recently established child care accreditation system. Future research on this subject is needed not only to activate childcare study but also to contribute towards acceptance of the new system.

  • PDF

New Strategy of Forest Tree Breeding for Society, Forest Science, and Forestry in Korea

  • Choi, Yong-Eui;Kim, Chul-Woo;Yi, Jae-Seon
    • Journal of Forest and Environmental Science
    • /
    • v.24 no.1
    • /
    • pp.15-25
    • /
    • 2008
  • Social and scientific changes, i.e., global warming, desertification, pollution, biodiversity, bioenergy, plant variety protection, biotechnology, timber demand, reforestation in North Korea, and etc., were reviewed for new strategy of forest tree breeding in Korea. Diversified breeding goals, globalization of breeding target species, multidisciplinary research approaches, manpower networking, establishment of new administrative and research units in KFS and KFRI were proposed. Principles suggested for new tree breeding strategy are: 1) multi-disciplinary approach in settlement of objectives, breeding methods, and etc., 2) expansion of target trees including foreign species, 3) fulfillment of both domestic and international demands for forest tree breeding, 4) establishment of breeding program well-grounded on genetic resources conservation, 5) acknowledgement of breeding products (i.e., variety, technique, gene, and etc.) as goods, and 6) provision of more research opportunities for young scientists. Lastly, ongoing tree breeding project in Indonesia and NTFP R&D Center at the College of Forest and Environmental Sciences, Kangwon National University were introduced as examples of desirable breeding projects based on target species diversification, multidisciplinary approach, and manpower networking.

  • PDF

A Series of Rearch for the Theory of Self-estimating Internet Shopping-mall, Business model which uses BMO Estimating Model (BMO 평가모형을 이용한 인터넷 쇼핑몰 비즈니스모델 자가평가 방법론에 관한 사례 연구)

  • Eun, Jong-Seong;Min, Kyung-Se
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
    • /
    • v.2 no.2
    • /
    • pp.49-68
    • /
    • 2007
  • This paper develop self pre-checkup lists for the validity of business model as web business starters can utilize to open business. In particular, self pre-checkup lists invented by Dr. Bruce Merrifield, is reapplied and modified in appropriate to internet shopping mall business. This paper complete many literature reviews to identify appropriate factors of evaluation such as about the characters of internet business, business validity testing theory for internet business model, pros and cons of e-business and startup ventures, factor analysis of technology valuation, and pros and cons for internet shopping mall. This paper define six different factors; scale of sales, the growth rate of market, competitiveness, risk portfolio, industry upside down, and social conditions, as the factors of evaluating the business attractiveness. Meanwhile, it define characters of CEO, content's power, mutual inclusion, commerce, fulfillment, marketing power as the factors of business appropriateness. This paper also conducts several case studies; company I, D, G of applying the former model. This paper sort out internet business model in imaginations by utilizing self pre-checkup lists of business evaluation. Also, the outcomes of evaluation is expected to provide meaningful future business implications.

  • PDF

TOSS: Telecom Operations Support Systems for Broadband Services

  • Chen, Yuan-Kai;Hsu, Chang-Ping;Hu, Chung-Hua;Lin, Rong-Syh;Lin, Yi-Bing;Lyu, Jian-Zhi;Wu, Wudy;Young, Hey-Chyi
    • Journal of Information Processing Systems
    • /
    • v.6 no.1
    • /
    • pp.1-20
    • /
    • 2010
  • Due to the convergence of voice, data, and video, today's telecom operators are facing the complexity of service and network management to offer differentiated value-added services that meet customer expectations. Without the operations support of well-developed Business Support System/Operations Support System (BSS/OSS), it is difficult to timely and effectively provide competitive services upon customer request. In this paper, a suite of NGOSS-based Telecom OSS (TOSS) is developed for the support of fulfillment and assurance operations of telecom services and IT services. Four OSS groups, TOSS-P (intelligent service provisioning), TOSS-N (integrated large-scale network management), TOSS-T (trouble handling and resolution), and TOSS-Q (end-to-end service quality management), are organized and integrated following the standard telecom operation processes (i.e., eTOM). We use IPTV and IP-VPN operation scenarios to show how these OSS groups co-work to support daily business operations with the benefits of cost reduction and revenue acceleration.

Antecedents of Online Shopping Success: A Reexamination and Extension

  • Kang, Young Sik;Kim, Jeoungkun;Min, Jinyoung
    • Asia pacific journal of information systems
    • /
    • v.26 no.3
    • /
    • pp.393-426
    • /
    • 2016
  • The qualities of the technological artifact of online shopping websites and the overall support delivered by the service provider through the website are generally agreed to be crucial elements in creating customer satisfaction and loyalty. However, a lack of consensus exists on how those qualities are related to each other, what they consist of, and how they can be conceptualized. Based on relevant literature and using a servicescape framework as a theoretical lens, we divide online shopping website qualities into information and system qualities and argue that both factors affect service quality. We conceptualize each of the three types of quality as a second-order formative construct comprising its most salient quality dimensions: information quality consisting of reliability, understandability, currency, and relevance; system quality consisting of usability, availability, and responsiveness; and service quality consisting of efficiency and fulfillment. Our model of how information, system, and service qualities are related to one another and to customer satisfaction and loyalty is then tested empirically with a data set of 570 online shopping customers. Our integrated model reconciles the seemingly contradictory conceptualizations of previous researchers and provides an effective way to create customer satisfaction and loyalty.

Semi­automatic Composition of CPXe Web Services using BPEL4WS Language (BPEL4WS를 이용한 CPXe 웹 서비스 반자동 구성)

  • Lee, Jong-Hyun;Lim, Hye-Young;Jeong, Jin-Seok;Hwang, Jun;Kim, Young-Chan
    • Proceedings of the Korean Information Science Society Conference
    • /
    • 2003.10c
    • /
    • pp.187-189
    • /
    • 2003
  • CPXe(The Common Picture eXchange environment) 서비스는 13A(International Imaging Industry Association)에서 제정한 디지털 이미지 교환 환경에 대한 표준으로써, 디지털 이미징 서비스를 이용하는 사용자들이 이미지 데이터를 보다 쉽고 편리하게 다양한 디지털 이미지 관련 웹 서비스(Web Services)를 이용할 수 있도록 지원하고 있다. 현재 CPXe 서비스는 CPXe UDDI 디렉토리 서비스의 정보를 사용자의 요구에 맞도록 필터링하여 HTML 정보로 변환한 후, 사용자가 인식하기 쉬운 방법으로 제공하는 Locator 서비스, 이미지 인화에 관한 Fulfillment 서비스, 웹 서비스와 사용자간 보다 편리한 인터페이스를 제공하는 WBIS(Web Browser Interaction Service) 등에 대한 API 스펙을 제공하고 있다. 본 논문에서는 사용자가 BPEL4WS(Business Process Execution Language for Web Services) 언어 를 사용하여, CPXe 표준을 따르는 온톨로지(Ontology)간 다양한 웹 서비스를 컴포넌트 형태로 구성(Composition)하고 궁극적으로 자신이 원하는 하나의 독특한 서비스를 구현할 수 있는 웹 서비스간 반자동(Semi­automatic) 구성 서비스 원형 (Prototype) 모델을 소개 할 것이다.

  • PDF

Approximate methods to evaluate storey stiffness and interstory drift of RC buildings in seismic area

  • Caterino, N.;Cosenza, E.;Azmoodeh, B.M.
    • Structural Engineering and Mechanics
    • /
    • v.46 no.2
    • /
    • pp.245-267
    • /
    • 2013
  • During preliminary design of a RC building located in a seismic area, having quick but reliable analytical measurement of interstory drifts and storey stiffnesses might be helpful in order to check the fulfillment of damage limit state and stiffness regularity in elevation required by seismic design codes. This paper presents two approximate methods, strongly interrelated each other, and addressed to achieve each of these two purposes for frame buildings. A brief description of some already existing methods addressed to the same aims is included to compare the main differences in terms of general approaches and assumptions. Both new approximate methods are then applied to 9 'ideal' frames and 2 'real' buildings designed according to the Italian seismic code. The results are compared with the 'exact' values obtained by the code-based standard calculation, performed via FEM models, showing a satisfactory range of accuracy. Compared with those by the other methods from literature, they indicate the proposed procedures lead to a better approximation of the objective structural parameters, especially for those buildings designed according to the modern 'capacity design' philosophy.

Behavioral Symptoms in Nursing Home Residents with Dementia: Developing a Nursing Practice Model

  • Kim, Hyo Jeong
    • Korean Journal of Adult Nursing
    • /
    • v.18 no.3
    • /
    • pp.488-499
    • /
    • 2006
  • Purpose: Behavioral symptoms in dementia (BSD) are one of the most disturbing behaviors to caregivers and a major reason for nursing home placement. Behavioral symptoms are often treated with psychotropic drugs (PD), however, the effect of such drugs for the frail elderly dementia patient is not certain because of their critical adverse effects. Theoretical model applicable to nursing practice for BSD in nursing homes, which is essential in guiding and evaluating such interventions, is absent. This article presents the process of developing a theoretical model of BSD in nursing homes. Method: Using Walker and Avants' theory synthesis method, three behavior models and two system models were incorporated into the proposed model to provide the theoretical and analytical explanation of the relationships between PD usage, its determinants, and BSD. Results: Resident variables and nursing home variables related to the two focal concepts (i.e., PD usage and BSD) were identified. Resident variables include demographical characteristics such as age and gender, and dementia-compromised functions such as cognitive and functional impairment. Nursing home variables include facility characteristics such as ownership type and size, and physical and psychosocial environment. Conclusion: The proposed model suggests that fulfillment of resident unmet needs through improvement of physical and psychosocial environment may produce better health outcomes of nursing home residents with BSD. Assessment and intervening environmental triggers of such behaviors are also suggested to be prior to the PD usage.

  • PDF