• Title/Summary/Keyword: e-Quality

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Moderator Effects of e-Book Terminal Type on Factors Influencing Satisfaction of the e-Book User (전자책 사용자만족도 영향요인에 대한 단말기유형의 조절효과)

  • Kim, Keun Hyung;Kim, Seong In;Oh, Sung-Ryoel
    • The Journal of the Korea Contents Association
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    • v.13 no.5
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    • pp.408-419
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    • 2013
  • The terminals of e-Book(electronic Book) are classified into two types which consist of special-purpose terminal equipment and general-purpose terminal equipment. Although the terminal products inr the two types have had a strong race in the e-Book market each other, both enterprises and consumers want the two type to remain persistently with competition in good faith. Therefore, it is necessary for each type camps to find blue ocean by establishing differentiation strategies of each type. In this paper, we designed the research model that independent variables consist of hardware quality and software quality, dependent variable is user satisfaction, moderator variable is the terminal type. Through the research model, we investigated factors having a influence on the user satisfaction of the e-Book terminal that consists of hardware and software. In particular, we investigated if the degree of the influence is different between the two types. As a result, we got conclusions as followings. First, the quality of hardware and software in the terminal had significant influences on the user satisfaction. Second, the degree which the hardware quality has influenced user satisfaction was not different between the two types, but the degree which the software quality has influence on user satisfaction was different between the two types. As a implication of this result, we found that special-purpose terminal provider need to establish a strategies for raising the quality of e-Book viewer to provide different product from general-purpose terminal.

A study on Investigation of Fecal Contamination Indicator Bacteria for Management of Source Water Quality (상수원 수질관리를 위한 분변오염 지표세균에 관한 연구)

  • 장현정;이용욱
    • Journal of Environmental Health Sciences
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    • v.29 no.1
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    • pp.19-27
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    • 2003
  • Coliforms is currently being used as the standard of environmental water qualify to evaluate the level of source water quality especially condition of fecal contamination. However, not properly applied to water quality management. So in this study, in addition to Coliforms, fecal contamination indicator bacteria turk at Feral Coliforms(FC), E. coli, Fecal streptococci(FS), Clostridium and environmental parameters related with it's distribution were investigated on a monthly basis in 6 water intakes of Han River. The mean of BOD, DO, SS and pH, benchmarks of source water management were maintained the second grade of environmental water quality standard applied to Han River but Coliforms exceeded it. Distribution of Coliforms ranged from 1.0×10¹ to 2.7 10/sup 5/ CFU/ml, FC ranged from ND to 5.3×10¹ CFU/ml, E. coli ranged from ND to 9.2×10¹ CFU/ml, FS ranged from ND to 2.5×10¹CFU/ml, they were steepy rise on July and August in common when rainfalls was heavy and water temperature was high, but Clostridium perfringens ranged from 1.7×10¹to 1.7×10¹CFU/ml not fluctuate by month. Statistical analysis of sampling data showed that most significant correlations occurred among FC and Coliforms(r = 0.840), E. coli(r = 0.792), FS(r = 0.687) and environmental parameters(temperature, turbidity, SS, rotor were all r > 0.60) while no significant correlation was observed between ammonia generally recognized fecal contamination indicator and bacteria. Identification of the coliforms showed that Enterobacter, Klebsiella, Citrobacter were comprised of 32%, 24%, 16% respectively, and E. coli were 7% of it. while E. coli was made up 85.9% of FC. The mean value of FC/Coliforms ratio, 5.2(0.1-42) were higher in Amsa, Guui than Jayang. Fecal coliforms, as those are able to reflect more particularly the extent of the fecal contamination, were considered useful in deciding the level of water treatment while monitoring the fecal contamination from the source of water supply. Therefore, it is expected that the water quality is going to be managed more efficiently by using fecal coliforms supplementarily to total coliforms which are current standard item of water-quality environment.

Analyzing Service Quality Factors for Affecting Government 2.0 Users' Satisfaction (이용자 만족에 영향을 미치는 Government 2.0 서비스 품질 요인에 관한 연구)

  • Song, Ju-Ho;Park, Soo-Kyung;Lee, Bong-Gyou
    • Journal of Internet Computing and Services
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    • v.12 no.2
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    • pp.149-161
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    • 2011
  • The purpose of this study is to present the direction of improving the Korean Government 2.0 services by evaluating the quality of the service and analyzing its effects on user satisfaction. Recently, on the extension of e-government, Government 2.0, which is the government service combined with Web 2.0, has emerged as a new paradigm. However, there are very few studies on the impact of Government 2.0 on general society and industries. Especially, there is little or no practical analysis and evaluation for the quality of Government 2.0 service. Because the service quality is typically used as the leading indicator of user satisfaction, this study applies it to the Government 2.0 for the validation of the existingtheory in a particular subject. The service quality was measured by the tangibles, reliability, responsiveness of revised SERVQUAL, the efficiency and security of the E-S-QUAL. Inconclusion, this study has empirically significant implications for providing a theoretical foundation for measuring the quality of the Government 2.0 service.

Developing APC for Weighting Quality Attributes (품질 속성의 가중치 선정을 위한 APC에 관한 연구)

  • Song, Hae Geun
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.36 no.3
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    • pp.8-16
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    • 2013
  • Determining relative importance among many quality attributes under financial constraints is an important task. The weighted value of an attribute particularly in QFD, will influence on engineering characteristics and this will eventually influence the whole manufacturing process such as parts deployment, process planning, and production planning. Several scholars have suggested weighting formulas using CSC (Customer Satisfaction Coefficient) in the Kano model. However, previous research shows that the validity of the CSC approaches has not been proved systematically. The aim of the present study is to address drawbacks of CSC and to develop APC (Average Potential Coefficient), a new approach for weighting of quality attributes. For this, the current study investigated 33 quality attributes of e-learning and conducted a survey of 375 university students for the results of APC, the Kano model, and the direct importance of the quality attributes. The results show that the proposed APC is better than other approaches based on the correlation analysis with the results of direct importance. An analysis of e-leaning's quality perceptions using the Kano model and suggestions for improving e-learning's service quality are also included in this study.

Impact of the Varying Estimation Period on Subjective Video Quality Evaluation for IPTV Service (IPTV에서 평가주기 변화가 주관적 영상 화질 평가에 미치는 영향 분석)

  • Ha, Sang-Yong;Kim, Chin-Chol;Jung, Woon-Young;Choi, Jae-young;Roh, Byeong-Hee
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.36 no.4B
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    • pp.314-321
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    • 2011
  • There have been considerable standardization works to measure subjective video quality. However, these standardization methods are based on the situation where they have original or reference video sequences, and measure the video quality by looking the sequence during short time duration, e.g. 10 seconds. Since people's TV watching time durations in IPTV services are very long (e.g. more than 30 minutes), the quality measurements by the standards are not practical. In this paper, we analyze the effect of video quality rating period to MOS (Mean Opinion Score), and suggest a proper rating duration of subjective video quality for IPTV services.

Comparative Analysis of QUAL2E, QUAL2K and CAP Steady State Water Quality Modeling Results in Downstream Areas of the Geum River, Korea (QUAL2E, QUAL2K 및 CAP 모델을 이용한 금강 하류 하천구간 정상상태 수질모델링 결과 비교 분석)

  • Seo, Dongil;Yun, Jong Uk;Lee, Jae Woon
    • Journal of Korean Society of Water and Wastewater
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    • v.22 no.1
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    • pp.121-129
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    • 2008
  • Major factors affecting water quality in rivers are transportation, input of pollutant loads and kinetic transformation of pollutants. Government level decision makings on water quality management are based on steady state water quality modeling. However, it is more than often that such a steady state assumption is far from real situations in rivers. Therefore, it is unavoidable to have modeling errors in water quality modeling especially for steady state modeling for longer period of time. Authors attempted to identify sources of errors in results of steady state models and thus tried to find out ways to minimize those errors. Three water quality models, QUAL2E (Brown et al., 1983), QUAL2K (Chapra et al., 2006) and CAP (Seo and Lee, 2000) were applied to the lower stream of the Geum River. $BOD_5$ and COD tend to underestimate observed data while TN and TP showed relatively smaller errors. QUAL2E model provided best calibration results for BOD5 and TP and QUAL2K model showed best calibration results for TN. Since these errors are only relative values, it was difficult to conclude which model is better performing in certain situations. The most probable reasons for errors in water quality modeling are; 1) inappropriate consideration on flow characteristics, 2) lack of information on incoming pollutant load and 3) inappropriate location of sampling for water quality analysis.

The effects of e-learning characteristics on e-learner's scholastic performance (이러닝 특성이 학습자의 학업성과에 미치는 영향에 관한 연구)

  • Lee, Heon-Chul;Goo, Bon-Hee
    • Journal of the Korea Society of Computer and Information
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    • v.14 no.5
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    • pp.201-209
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    • 2009
  • RThe main object of this study is to stipulate the relation between e-learning characteristics and e-learner's scholastic performance through the integrated study model of perspective of educational technology and information technology. Using e-learning system quality, e-learning contents characteristics and interaction as independent variable, e-learner's scholastic performance as dependent variable and learning motivation as mediator, this study has examined the relationship among these variables. Two hundreds and twelve undergraduates in cyber university participated in the survey and filled out questionnaires related to this study. The main results are as followed. First, content's quality, technical quality and the support of school affairs have a significant effect on the e-learner's scholastic performance. Second, Learning motivation plays a partial mediating role in the relationship between e-learning characteristics and e-learner's scholastic performance. The meaningful implication of this study is that to improve e-learner's scholastic performance, we have to offer e-learners more customized various learning plans, learning contents and interaction between e-learners and e-learning systems.

A "GAP-Model" based Framework for Online VVoIP QoE Measurement

  • Calyam, Prasad;Ekici, Eylem;Lee, Chang-Gun;Haffner, Mark;Howes, Nathan
    • Journal of Communications and Networks
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    • v.9 no.4
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    • pp.446-456
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    • 2007
  • Increased access to broadband networks has led to a fast-growing demand for voice and video over IP(VVoIP) applications such as Internet telephony(VoIP), videoconferencing, and IP television(IPTV). For pro-active troubleshooting of VVoIP performance bottlenecks that manifest to end-users as performance impairments such as video frame freezing and voice dropouts, network operators cannot rely on actual end-users to report their subjective quality of experience(QoE). Hence, automated and objective techniques that provide real-time or online VVoIP QoE estimates are vital. Objective techniques developed to-date estimate VVoIP QoE by performing frame-to-frame peak-signal-to-noise ratio(PSNR) comparisons of the original video sequence and the reconstructed video sequence obtained from the sender-side and receiver-side, respectively. Since processing such video sequences is time consuming and computationally intensive, existing objective techniques cannot provide online VVoIP QoE. In this paper, we present a novel framework that can provide online estimates of VVoIP QoE on network paths without end-user involvement and without requiring any video sequences. The framework features the "GAP-model", which is an offline model of QoE expressed as a function of measurable network factors such as bandwidth, delay, jitter, and loss. Using the GAP-model, our online framework can produce VVoIP QoE estimates in terms of "Good", "Acceptable", or "Poor"(GAP) grades of perceptual quality solely from the online measured network conditions.

Characteristics Analysis of Water Quality for A Small Stream in Urban Watershed (소규모 도시 하천 유역의 수질 특성 연구)

  • Kwak, Jae Won;Jung, Jong Tae;Kim, Hung Soo;Ahn, Kyoung Soo
    • Journal of Wetlands Research
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    • v.10 no.2
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    • pp.129-141
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    • 2008
  • This study analyzed and assessed the water quality of a small urban stream in the apartment complex of Yewol-Dong, Buchun-Si at Korea. The flows in the stream due to the interceptions of sewage and normal flow are usually low and the water quality and offensive odor problems by inflows of the sewage and other pollutants are occurred in the study area. Therefore we intended to monitor and identify the water quality conditions. Based on this, we simulated water quality using QUAL2E model and investigated water quality characteristics for the future. As the results, we found that the water quality depended on the inflows of point and non-point sources and so it is important to maintain instream flow for improvement of water quality problem and to intercept point and non-point sources in this study area.

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