• Journal of the Korean Society for Library and Information Science
• /
• v.41 no.3
• /
• pp.55-79
• /
• 2007

In this study the need for new service qualify assessment scale is investigated to cope with the paradigm change in library information service and the dimension and model for e-service quality assessment applicable to a digital library are developed. In order to verify newly proposed dimension and model for e-service qualify assessment, the dimension which is developed by employing data collected from NDSL(National Digital Science Library) and its factor are analyzed and casuality analysis between independent and dependent variables is executed based on the proposed e-service qualify model We also analyze the gap between customer's ideal expectation and perception and, finally investigate what is the most important dimension among e-service quality in the digital library from the customer's point of view.

• Journal of Korean Society on Water Environment
• /
• v.22 no.6
• /
• pp.1144-1150
• /
• 2006

Recently, as water pollution accidents in rivers have increased, there is an increased interest in water quality forecast with accurate simulation. QUAL2E model, widely used for water quality analysis, uses the same hydraulic characteristics, such as depth and velocity, in a reach. The flow of the river is changed by various hydraulic constructions or by topography in a real river channel. In this study, a hydraulic connection module is developed to consider flow variations of river channels in QUAL2E model. The module uses the simulations results of non-uniform flow of a 1-D hydraulic model such as DWOPER or HEC-RAS. The improved QUAL2E model with this module was applied to a downstream section of Paldang Dam on the Han River. The results show the variation of water quality very well in a reach where flowing vary abruptly, like the Jamsil submerged weir.

• Journal of Digital Convergence
• /
• v.9 no.3
• /
• pp.225-233
• /
• 2011

To determine factors affecting social network service e-service quality, this research is to investigate factors of social network service e-service quality, and analyze how these factors influencing on social network service e-service satisfactions. As a results, three dimensions were identified namely, fulfillment, ease of use and playfulness. But two dimensions were rejected namely connectivity, security. It indicates that the qualitative aspect is becoming more important than quantitative in social network service management.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2019.07a
• /
• pp.407-408
• /
• 2019

This thesis determines the research framework and scale design of leisure food E-Commerce consumer satisfaction degree by referring to previous theoretical model of customer satisfaction degree, the universal satisfaction evaluation index system, and the characteristics of leisure food E-Commerce in China. In this research, consumers who have bought leisure food online are taken as the research object, data are collected by questionnaires, and exploratory factor method is used to screen valid sample data. Through the Empirical Analysis which includes Descriptive Statistical Analysis, Reliability and Validity Analysis and Structural Equation Modeling, it is concluded that website design, logistics delivery service, commodity quality, and after-sales service are the main service quality on which the Leisure food E-Commerce enterprises should take focus. The service quality has significant positive influences on satisfaction degree. On the other hand consumer satisfaction has a significant positive influence on customer loyalty, which will create more earnings for the Leisure food E-Commerce enterprises.

• Knowledge Management Research
• /
• v.11 no.1
• /
• pp.1-17
• /
• 2010

As information technology had shown tremendous development in late 20th century, various service opportunities appeared in many industries. Also, new types of service are becoming available such as, reservation, teleconsultation, telemedicine. In health care industry, in which, many hospitals are faced operational difficulties and competing impetuously, a web site has become a effective tool to attract patients and transfer tremendous health information to the patients. This study is based on many previous researches on online service quality, try to figure out e-service quality factors of health information sites, and the factors' effect on users' satisfaction on the web site via providing knowledge and trust on the web site. As a result, usability, site aesthetic, responsiveness and security are the 4 factors to measure e-service quality of health information web site. All factors except site aesthetic have significant effects on providing knowledge, security only effects on trust on the web site.

• Journal of Korea Multimedia Society
• /
• v.20 no.8
• /
• pp.1338-1346
• /
• 2017

To achieve software quality and human-centred design for electronic ship navigation called e-navigation, an international guideline of software quality assurance and human-centred design was approved in 2015. Usability is a common goal of both software quality assurance and human-centred design as developing e-navigation system and software developments. Therefore, research is needed to evaluate the usability of e-navigation systems and software such as metrics that can use usability testing. This paper derives effectiveness metrics for e-Navigation usability testing based on international standards. The research method is to analyses and compares the effectiveness measurement and metrics in ISO 9241-11 for human-centered design and ISO/IEC 25022 and 25023 for software quality to find out measurements and metrics being defined commonly. The derived metrics are applied to Electronic Chart Display and Information System as a case study based on performance standard.

• The Journal of Asian Finance, Economics and Business
• /
• v.8 no.8
• /
• pp.573-581
• /
• 2021

This paper examines the effect of e-service quality on the users of the Facebook marketplace. Users can always have stickiness intention. Stickiness intention is regarded as repetitive visits to and use of a certain website because of a commitment to continue using that website. Hence, we examine and explain the influence of e-service quality variables on stickiness intention. The variables used for e-service quality include efficiency, fulfillment, system availability, and privacy. The researchers related stickiness intention variable to online media users who always use the Facebook marketplace longer than other marketplaces, and users who visit the Facebook marketplace more often than other marketplaces. The method of data analysis was using inferential statistics GeSCA method. The GeSCA method is a Structural Equation Modeling (SEM) technique that can directly analyze latent variables, indicators, and measurement errors. The results of the GeSCA method before the COVID-19 pandemic states that an increase in e-service quality by 77.5% will increase stickiness intention by 61.2%. The results of the GeSCA method after the COVID-19 pandemic states that an increase in e-service quality by 85.2% would increase stickiness intention by 81.1%. This indicates that Facebook marketplace users had more stickiness intention for the Facebook marketplace.

• Journal of Distribution Science
• /
• v.20 no.1
• /
• pp.13-26
• /
• 2022

Purpose: The Covid-19 pandemic has accelerated and triggered changes in online shopping especially in an emerging market. This paper develops a modification of SERVQUAL model to examine the relationship between individual dimensions of e-service quality, online trust and purchase intentions in singular online shopping platform. Research design, data and methodology: Data from an online survey of 385 Lazada's shoppers were used to test the research model. The structural equation modeling technique was performed to test the research model. Results: The analytical results revealed that five dimensions of e-service quality were positively correlated with one another whereas some dimensions were negatively correlated with purchase intentions. The results of this study provide new insight into the literature as well as practical implications for marketers especially in Thai online market. Conclusion: This study develops the instrument dimensions of e-service quality through modifying the SERVQUAL model to examine the e-commerce context and to testify how these individual dimensions are interlinked with one another. It also suggests that responsiveness has two-sided affects that in responses which are too prompt and insistent could make the customer feel uncomfortable and perhaps ending up with no interaction and transaction.

• Asia pacific journal of information systems
• /
• v.34 no.1
• /
• pp.1-25
• /
• 2024

Consumer demand for e-commerce services has skyrocketed due to the introduction of social distancing standards and lockdown measures that countries have taken to combat the pandemic. There has been a notable surge in the popularity of on-demand delivery services, with a significant influx of new users turning to the e-platform for assistance. This research paper tries to identify the enablers of E-commerce Utility and Service Quality and establish a connection using total interpretive structural modelling (TISM). Enablers are the building blocks for providing customers with an enhanced and more consistent service experience contributing to service quality. The enablers and the linkages thus established hold valuable insights for e-commerce marketers, aiding them in effectively reaching their customers, and achieving desired growth outcomes. The TISM- based model and the MICMAC analysis identified two barriers; website design and personalization as the decisive attributes of e-commerce service quality, possessing strong driving power and weak dependence. Furthermore, the factors of reliability, responsiveness, information, and ease of use form the linkage zone, indicating that any action taken on these factors would not only influence other factors but also have a reciprocal effect on them.

• Journal of environmental and Sanitary engineering
• /
• v.18 no.4
• /
• pp.15-23
• /
• 2003

The purpose of this study is to construct e-Nonsan, a user friendly river quality management information system for Nonsan-si basin using GIS (geographical information system) technology. GIS was ideally suited featuring a geographical characteristics(e.g., industries, cattle sheds) and very effectively used in mapping and symbolization for the distribution of the spatial/periodic status(e.g., pie or column chart) of the point/non-point pollutant source loads which can be effectively applied to a information system on the web-site. And a user interface, GUI(graphic user interface) was designed very diversely and simply enabled the and non environmental experts connect with the system and obtain a useful information of river quality. e-Nonsan, a visual mapping system for river quality was developed by reframing the monitoring data as graphic symbols and it was ideally suited to exploring area-wide river quality at a user-friendly manner due to extensibility and scalability along the various survey points. Eventually the final step of this study was to construct e-Nonsan based on Web-GIS could be assessed anywhere if internet service is available and offer a very useful information services of the river quality to the publics.