• Asia pacific journal of information systems
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• 제20권1호
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• pp.1-31
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• 2010

One of the prominent challenges of e-government identified in developing countries is low level of ICT literacy and skills of e-government users. For those countries at the nascent stage of e-government development, it is crucial to identify and provide e-skills needed from the demand side. However, prior research has mostly focused on the supply side of e-skills, ignoring the consumption side of e-skills. In addition, no user centric approach for e-skills identification and development for e-service consumption, with respect to the stages of e-government development, have been proposed and validated. The purpose of this article is thus to: 1) Identify skills required for e-services utilization by all participants-citizens, public, and private sector employees-involved in G2C, G2B, and G2E e-government relationships respectively; assuming they are consumers of e-government and to 2) Propose and validate an user-centric approach for e-skills identification and development based on stages of e-government utilizing the Delphi method. As a result of the study, a comprehensive list of e-skills (N = 81) was generated. We found that e-skills required for e-service consumption are not merely technical; they include a wide variety of related skills that can be applied to enhancing e-skills. Therefore, the findings can serve as a standard curriculum for training and educating both citizens and government employees in developing countries. Moreover, the findings of this research may also facilitate international organizations in indentifying and measuring citizens' readiness for e-government in terms of e-skills.

• 통상정보연구
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• 제13권4호
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• pp.203-227
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• 2011

전자정부는 새로운 기술을 이용하여 대중들에게 편리한 정보와 서비스를 제공해줄 뿐만 아니라 서비스의 질을 향상시켜 준다. 오늘날 전자정부는 21세기 국가경쟁력을 높이는 핵심수단으로서 현재 세계 여러 나라가 경쟁적으로 추진하고 있는 대표 프로젝트이다. 국제적으로 전자정부가 보편화되는 추세 속에서 중국 또한 WTO 가입과 함께 전자정부의 발전이 새로운 도전을 맞고 있다. 하지만 이러한 전자정부의 발전과 동시에 많은 문제점들을 드러내고 있다. 특히, 정부와 전자정부에 관련된 법률과 정책이 하나로 통합되지 못하고, 정부의 관리체계를 전환할 수 있는 법적인 근거가 미약하다. 따라서 본 논문은 중국 전자정부의 개념, 추진과정, 구축목적, 관련 정책내용 등 일반적인 사항들을 살펴보고, 한국과 중국의 전자정부 구축현황을 비교하여 시사점을 도출하는데 연구목적이 있다.

• 한국IT서비스학회지
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• 제9권2호
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• pp.73-92
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• 2010

E-government refers to the delivery of government information and services online through the Internet or other digital means. Unlike traditional structures, e-government systems are two-way, and available 24 hours a day, seven days a week. The interactive aspects of e-government allow both citizens and bureaucrats to send and receive information. Criticism about the provision of e-Government services, however, has proposed a more user-oriented approach. The user needs to be placed at the center of the development and the provision of e-Government services. Furthermore, e-government literatures seldom explore acceptance issues among the aged. Attempting to address this gap, we take the approach based on a combination of Technology Acceptance Model and Theory of Planned Behavior, with data gathered via a questionnaire from service users over 50 years and older. The findings indicate that perceived usefulness, ease of use, subjective norms, trust, visibility, facilitating conditions and political efficacy are direct or indirect predictors of citizens‘ intention to use an e-government service. Implications of this study for research and practice are presented.

• 한국IT서비스학회지
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• 제20권2호
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• pp.1-11
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• 2021

As a key of access to public participation and information, e-government is taking the active role of public service by relevant laws and policy measures for universal use of e-government websites. To improve the accessibility of web contents, the level of deriving the results for each detailed evaluation item according to the Korean web contents accessibility guideline is carried out, which is an important factor according to the detailed evaluation items for each website property and requires data-based management. In this paper, detailed indicators are analyzed based on the quality control level diagnosis results of existing domestic e-government websites, and the results are classified according to high and low to propose new improvement directions and induce detailed improvement. Depending on the necessity of management according to the detailed indicators for each website attribute, not only results but also level diagnosis to strengthen web service quality suggests directions for future improvement through accurate detailed analysis and research for policy feedback. This study ultimately makes it possible to expect government system management based on predicted data through deduction history management based on evaluation score data on public websites. And it provides several theoretical and practical implications through correlation and synergy. The characteristics of each score for the quality management of public sector websites were identified, and the accuracy of evaluation, the possibility of sophisticated analysis, such as analysis of characteristics of each institution, were expanded. With creating an environment for improving the quality of public websites and it is expected that the possibility of evaluation accuracy and elaborate analysis can be expanded in the e-government performance and the post-introduction stage of government website service.

• 융합보안논문지
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• 제4권2호
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• pp.77-83
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• 2004

정보화 시대가 도래함에 따라 세계 각국의 많은 나라들이 전자정부 구현에 많은 관심을 가지고 있으며, 이미 몇몇 선도 국가들은 다양한 민원서비스 및 행정서비스를 인터넷에서 국민들에게 편리하게 제공하고 있다. 인터넷을 통한 전자정부 서비스는 보다 많은 편리성을 제공하는 반면에 중요한 개인정보나 국가기밀이 누출될 수 있는 보안 취약점을 가지고 있기 때문에 많은 국가들이 개인정보를 보호하기 위해 보안 인프라를 구축하고 있다. 본 논문에서는 여러 선도국가들의 전자정부 구축동향을 알아보고 안전하고 신뢰성 있는 전자정부 서비스를 제공하기 위해 필요한 보안요구사항을 제시한다.

• 유통과학연구
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• 제12권11호
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• pp.85-100
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• 2014

Purpose - Recently, the prevalence of high-speed mobile communication technology (4G) and mobile devices (smart phones, tablet PC, etc.) is leading innovative changes across all fields in society as well as business environments. Furthermore, a diversified mobile application service has spread rapidly through mobile devices such as smart phones and tablet PCs. Accordingly, the traditional E-government services paradigm has rapidly changed into mobile intelligence. To identify the influencing factors on the using intention of G4C smart app services, based on previous studies, the variables that influence using G4C smart app services are defined; these are user cognitive factors (perceived usefulness, perceived easiness), user characteristics factors (user innovativeness, self-efficiency, social influence), service quality factors (convenience, interactivity, accessibility), and system quality factors (instant connectivity, safety). Research design, data, and methodology - This is designed not only to collect data with a questionnaire survey (9/22/13~10/23/13) but also to test hypotheses with SEM by SPSS 21.0 and AMOS 21.0 in both Korea and China. All items are used with Likert 5 scales. A total of 643 questionnaires (Korea 318, China 325) are used. Results - The perceived usefulness and perceived easiness in user cognitive factors have positive influence on using intention. The user innovativeness, self-efficiency, and social factors in user characteristics factors have positive influences on using intention. The convenience, interactivity, and accessibility in service quality factors have positive influences on both reliability and using intention. Safety in system quality has positive influence on both reliability and using intention. Reliability has positive influence on using intention. The control variables (Korea and China) affect its control hypothesis. Strategies and implications are suggested to assist the public using the intention of smartphone's e-government services based on the results of the empirical analysis. The mobile application service can be considered a new emergence of the paradigm just like the government's on-line portal websites appeared in the past. Under this prevailing situation of mobile smart devices, to promote the success of e-government mobile APP services, accurate analysis and understanding of users should precede anything, to provide services to grasp and satisfy users' desire properly. Conclusions - This study proposes implications to help E-governmental officers and companies make strategies. First, this is expected to give some information on the understanding and knowledge regarding the process of G4C smart APP service based on the empirical study. Second, this helps to make future policies and ways about E-government G4C smart APP service. Third, it is proved that super speed mobile communication technology and devices including phones will be crucial to change the structure of E-government services in 2-3 years. Fourth, it is necessary to increase the trust and using intention of users. Fifth, considering what type of environment users are placed in, to present proper public information matching their inclination, is important. Finally, various ways of experiencing service to explore potential users and ceaseless public relations are required.

• 문화기술의 융합
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• 제3권1호
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• pp.25-28
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• 2017

우리나라의 전자정부가 선진국 수준이지만, 서비스지향 아키텍처(SOA)만큼은 도입이 너무 느리다는 지적이 제기됐다. 또 정부의 낮은 SOA 수준이 UN의 전자정부 순위에도 악영향을 미친다는 지적이다. 우리나라도 지난 2002년 국내 공공부문에서 처음 웹서비스가 도입 됐다. 당시 세계적으로 공공부문에서 웹 서비스를 도입하는 사례가 거의 없었다. 그러나 현재 해외 전자정부 선진국들은 이미 전자정부 기반에 SOA 사상을 깔고 있다. 덴마크 등은 전자정부의 기반에 SOA 사상이 존재하며, 서비스 저장소를 만들어 이용하는 국가들도 상당수다. 이런 환경에서 일본의 전자정부 사례를 중심으로 웹서비스의 적용현황을 분석한다.

• 품질경영학회지
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• 제38권4호
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• pp.549-560
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• 2010

The role and use of self-service technology (SST) becomes increasingly more important in the e-government service area. Users evaluate the service quality of SST in their everyday life and this evaluation works as a guideline of how SST should evolve for user satisfaction. This study classifies the types of SST according to its purpose and interface, and then investigates the causal relationship of service quality and user satisfaction. In the process, we introduced the three dimensions of service quality - usability, information, and empathy. The analysis results indicate that the three service quality dimensions have positive influence on user satisfaction. While the relationship between information and empathy is significant, that between usability and empathy is not significant. Implications and future research directions are also discussed.

• 기록학연구
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• 제5호
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• pp.149-177
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• 2002

Metadata is a structured data that makes computer to understand web based data. Types of metadata are Dublin core, ONIX, and EBKS metadata in Korea. Dublin Core is well known among these metadata. Archive is a data, that is the result of ones or groups working process, which is reasonably maintained and stored. These archives are stored and maintained lawfully and suitably for efficient usages for the future. For efficiently managing these grant amount of archive, Finding Aids and Description are needed. Adoption Archives and Records Management system is inevitable in order to maintain organized and efficient data. Metadata helps governments data that is grant to organize in simple way. For maintaining and storing data efficiently, using metadata for Archives and Records Management is essential. Form this report, we will see the examples of using metadata of other country, such as GILS(Government Information Locator Service), AGLS(The Australian Government Locator Service), NZGLS(New Zealand Government Locator Service), Danish Dublin Core and e-GMS(e-Government Metadata Standard) and e-GMF(e-Government Metadata Framework).

• International Journal of Computer Science & Network Security
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• 제23권5호
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• pp.95-108
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• 2023

The technological revolution, also referred to as the Fourth Industrial Revolution, it embraced by government should transform the way governments serve their citizens. The growth of broadband in Africa is leapfrogging its technological development. And thus, many African governments will soon be able to offer quality e-Government services to their citizens. These technologically driven governments will be able to provide decision-makers with timeous information to make judgments that could influence policies. Proponents of e-Government believe that in the digital age, governments can use this information to reduce corruption and increase, accountability, transparency, efficiency, and public participation. e-Government service quality should ensure customer satisfaction. Although many studies have examined the role of e-Government and the quality of its services, few studies have examined the quality of e-Government services in terms of both supply and demand. This paper examines and reviews the academic-state-of-the-art on the factors that affect the quality of e-Government services from both perspectives. Utilizing both qualitative and quantitative methods for data gathering and analysis, a mixed methods research methodology was used.