• 한국체육학회지인문사회과학편
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• v.54 no.2
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• pp.285-297
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• 2015

This study aimed to research customer reward program factors of ski resorts in Korea through surveying the expert panel side and the customer side. This study conducted survey for 28 practicians that have been working for the department of customer reception of 6 different ski resorts all over the country and 7 faculties quited well-known in the academic circles. Delphi technique has been used to conduct survey customer reward program factors of the supplier side till the 3rd survey as the final. Based on this survey, an interview and a questionnaire survey have been used to conduct survey customer reward program factors that have been aware by the 50 customers, who have visited the ski resorts in 2014, and compared those two surveys above. In order to process the data, descriptive statistic analysis and Kendall W test have been utilized PASWWIN Ver. 18.0. The results were as follows: discount factor 8 articles, promotion factor 10 articles, package factor 5 articles, and convenience factor 6 articles have been produced as a good result.

• The Journal of the Korea Contents Association
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• v.3 no.1
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• pp.39-46
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• 2003

Electronic commerce part is changing rapidly for more efficient service support according to customer's inclination and request which pass over the time and space. That is, It was considered in customer's side that process and management of content by various articles, and component base development was considered in side of developer and administrator to operate this effectively. So, electronic commerce system need component based development that can be coped with efficient and active it and goods contents management to customers various inclination. Thus, in this research we implemented goods purchase system based on EJB(Enterprise Java Beans) of sewer side component mode. That is, each function part from goods contents to purchase is implemented to component which is independent execution module. Accordingly, component which is independence function part can cope actively in process of contents that change variously.

• Korean Journal of Digital Imaging in Medicine
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• v.10 no.2
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• pp.17-22
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• 2008

It is to improve customer satisfaction measurement and CT Scan process without delay of examination time when is using Scan positioning time(Planning time) that time is happened always between research reactor CT examination to increase fear and examination satisfaction by the customer's comprehension tribe which get the latest contrast enhancement CT examination. Needs and interests that customer wants to compose visual and auditory Contents to be played to Scan positioning time did questionnaire about curiosity later before CT examination to 600 people for October - November 2 months of 2006 to customer whole that get CT examination on source. Data getting through questionnaire investigated examination comprehension and satisfaction through questionnaire after experiment Scan Positioning to 500 coming to help customers to be source CT examination for 3 months February December - 2007 year in 2006 manufacturing Voice and Visual announce media for reference. To customer who interest degree appeared, and answers preparatory audit from preparatory audit about curiosity of CT examination customer to order of examination time required(43%), contrast media side effect(26%), examination region(20%), breath(10%), etc..(1.5%) audio-visual materials in questionnaire that attain after do reclamation among examination age, sex, reception type of irrelatively in 91% of target increase of hailing degree and examination satisfaction appear. Searched that customer hailing and satisfaction are increased greatly when use of audio-visual materials in satisfaction result that use CT Positioning delay time. In experiment process, It took lacking part by method that use hearing in case of do not use sight as is unavoidable in subject position or old age. Through this, audio-visual materials could analogize that it is more useful method that use sight and hearing at the same time.

• Korean Management Science Review
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• v.13 no.3
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• pp.49-73
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• 1996

Common problems have been observed in the existing Information Requirements Analysis (IRA) methodologies such as BSP(IBM), CSF(Rockart), or ISP(Information Engineering), etc. These methodologies require too much time and human resources for the IRA process, involves high complexity, and their IRA outcomes are frequently biased by the subjective views of the people involved. In this paper, we introduce a new methodology for the enterprise wide information requirements analysis utilizing templates and nine closed-ended questions. Extending the BIAIT(Business Information Analysis and Integration Technique) method, this methodology presents nine question about each firm's order type(7Q's for customer side and 2Q's for supplier side) to derive information processing characteristics of the firms. As the central component of this methodology, data and process templates for the manufacturing industry were established. To validate the methodology, suitability of the data and process templates were examined through six real world business cases.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2003.11a
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• pp.219-222
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• 2003

This paper is to propose e-business strategies for individual SME's(small and medium-sized enterprises). e-business maturity model is used to assess e-business maturity level of a target SME, and then corresponding e-business strategy is proposed based on the current maturity level. We studied two SME's to show how it works. Most SME's are small and do not have enough resources to invest on information systems. As it turns out, e-business strategies of SME should heavily depend on its relationship with customers and suppliers. One of the studied SME's is found to be in higher maturity level, because its manufacturing system is tightly related to its customer. One of major implications of this study is that e-business level of SME's should be upgraded considering how it is doing business with its customers and suppliers.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.24 no.69
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• pp.23-35
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• 2001

This paper attempts to identify the relationship between the business model and its financial performance through the construct of business paradigm, fit which may be defined as the congruence between the customer needs (the demand side) and the firm competence( supply side) to meet them, Each business model\`s business paradigm fit reflects how well the technology that business model has taken is interconnected with market. Basically, the business paradigm fit consists of two parts, product fit dealing with the product(s) to meet the customer needs well and process fit focusing on producing and/or providing that product(s) at the lowest costs. For empirical tasting the business paradigm fit matrix and the measures for them were developed and the data about 73 companies as sample were collects with questionnaires. The findings are: First business paradigm fit can be used as a strong empirical indicator for the firm performance, Second. balance fit in product or process gives to the most desirable outcomes and no fit brings about the worst ones. Third the over fit(the case of doing more excessive innovative efforts than to be needed) shows much better outcomes than the under fit(the case of doing less innovative efforts) Fourth, this paper shows where, in what situation, and what type of innovation has to be taken for firm success at firm level, whereas Schumpeter(1934) already indicated the importance of innovation for economic growth at the economy /industry level. However, further study should be done later with more refined measures and expanded sample data.

• Information Systems Review
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• v.8 no.3
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• pp.65-80
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• 2006

This paper proposes a new infrastructure that supports divisible card payment where a combination of multiple credit cards can be used for a single purchase. The divisible card payment infrastructure modifies the existing payment system in two ways. First, the V-Card Manager(VCM) is added to the merchant side to handle the divisible card approval process from respective credit-card issuers. Second, the V-Card Agent(VA) is added to the customer side and generates a customized divisible card, called V-Card, based on the customer's preferences. This paper provides a customizing card payment method that supports divisible payments based on profits and preferences of customers.

• Journal of the Ergonomics Society of Korea
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• v.28 no.4
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• pp.61-69
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• 2009

With increasing needs for affective design, it became an essential part in a product development process to look up quantitative ergonomic data that reflects customers' preferences on design factors in various products. This study looked at wide LCD monitors and analyzed customers' affective preferences regarding monitor's bezel frame size and shape. The monitor's bezel frame depth, size and ratio were selected as independent variables among many design parameters. As dependent variables, customer's subjective preferences were measured. A statistical analysis revealed that monitor's bezel frame depth, size and ratio had significant effects on customer's preferences. Also, it was possible to find a different tendency on affective variables and their levels for 19" and 24" wide LCD monitors. In general, experiments revealed that customers reacted more sensitively in 24" wide LCD monitors to all variables. In 19" wide LCD monitors, only the lower frame bezel size had a significant effect, otherwise, lower, upper and side frame bezels appeared to be effective variables in 24" monitors. In order to reflect customer's affective preferences to new design of wide LCD monitors, this study is expected to provide quantitative ergonomic data and guidelines for the design of wide LCD monitor's bezel frame depth and size.

• Journal of Korean Society for Quality Management
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• v.20 no.1
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• pp.80-90
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• 1992

In industries, the capability indices $C_p$ and $C_{pk}$ can be used to provide measures of process potential capability and performance, respectively. The new approach advocated by Taguchi in quality control overcomes some problems in other approaches preventive management activities. Taguchi introduces the emphasis on loss function to improve quality of products on the side of customer. The proceeding concept of capability indices is not rational for the measurement of quality if the process mean is not equal to target value. The Taguchi approach is said to be more reasonable than the others in quality evaluation because of his loss function. However, the capability indices $C_{pm}{^+}$ and $C_{pn}$ using Taguchi's loss function only consider, acceptance cost for deviation from target value within specification limits. In other words, they do not include rejection cost for nonconformings that are failed to fall on the specification limits.

• Archives of design research
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• v.16 no.4
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• pp.5-14
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• 2003

This study suggest the development and application of the Interactive Design Toolkit as a participatory design method for general customer who are non-expert on design activity to participate in design process of mass customization. In order to let general customers to express their design needs, we have to make a familiar and direct communication method for them. And, customer's design needs should be transformed into digital media. This study define the Interactive Design Toolkit as a design tool for customer participation by direct manipulation of computer system for simulation of design needs by customer themselves. The Interactive Design Toolkit is based on a PC-based image perception system and its application. User can make virtual models in virtual space by manipulating physical objects in real world. And, The toolkit can be used in the field of participatory design for deliverer side customization, especially in system kitchen which is manufactured and distributed in modular system. More improved design toolkit for manipulating 3 dimensional shape is needed for consumer product design and car styling.