• Title/Summary/Keyword: customer capital

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A Guideline for Implementing Lean Six Sigma for Management Innovation (경영혁신을 위한 린 6시그마의 적용 방안)

  • Choi, Moon-Bak
    • Journal of Korean Institute of Industrial Engineers
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    • v.32 no.4
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    • pp.298-313
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    • 2006
  • Six sigma is focused on quality improvement through variation reduction, while lean is on process flow improvement and lead time reduction by waste elimination. However, lean cannot bring a process under statistical control and six sigma alone cannot dramatically improve process speed. Lean six sigma was developed to achieve faster rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital. In this paper we present the importance of using value stream mapping and suggest a guideline on how to integrate lean and six sigma by is proposed.

Advanced Planning and Scheduling (APS) System Implementation for Semiconductor Manufacturing : A Case at Korean Semiconductor Manufacturing Company (반도체 제조를 위한 고도화 계획 및 일정 관리 시스템 구축 : 국내 반도체 업체 사례)

  • Lim, Seung-Kil;Shin, Yong-Ho
    • IE interfaces
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    • v.20 no.3
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    • pp.277-287
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    • 2007
  • Semiconductor manufacturing is one of the most complex and capital-intensive processes composed of several hundreds of operations. In today’s competitive business environments, it is more important than ever before to manage manufacturing process effectively to achieve better performances in terms of customer satisfaction and productivity than those of competitors. So, many semiconductor manufacturing companies implement advanced planning and scheduling (APS) system as a management tool for the complex semiconductor manufacturing process. In this study, we explain roles of production planning and scheduling in semiconductor manufacturing and principal factors that make the production planning and scheduling more difficult. We describe the APS system implementation project at Korean semiconductor manufacturing company in terms of key issues with realistic samples.

A Study on Comparative Analysis of Power Consumption Characteristics and the revulsion of investment on the application of a BESS in Subway Substation (도시철도 변전소 단위구간의 전력사용 실태 및 피크제어용 BESS 도입에 따른 경제성 분석)

  • Jung, Hyun-Ki;Kim, Se-Dong;Kim, Jae-Chul
    • Journal of the Korean Institute of Illuminating and Electrical Installation Engineers
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    • v.28 no.6
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    • pp.85-90
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    • 2014
  • This paper shows a reasonable demand power, that was made by the systematic and statistical way considering actual conditions, such as investigated transformer capacity and peak power for the last 6 years of subway substation customer as to AMR. In this dissertation, it is necessary to analyze the key features and general trend from the investigated data. It made an analysis of the feature parameters, such as average, standard deviation, median, maximum, minimum and thus it was carried by the linear and nonlinear regression analysis. And we studied on the application of a BESS. Analysis showed that the revulsion of capital is about 3 years and 4 months.

Research on Impact of Airport Service Quality on Passenger Satisfaction: A Comparison of Incheon Airport and Beijing Capital Airport (공항서비스품질이 승객만족도에 미치는 영향에 관련연구 : 인천공항과 북경수도공항의 사례 비교연구)

  • Liu, Zi-Yang;Guo, Han-Wen
    • Proceedings of the Korean Society of Computer Information Conference
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    • 2019.01a
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    • pp.423-426
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    • 2019
  • 본 연구의 목적은 서로 다른 지역의 공항서비스품질이 고객만족도에 어떤 영향을 미치는지를 규명하고자 하는 것이다. 서로 다른 지역에 있는 공항의 서비스만족도를 고찰하는 것이다. 더 좋은 공항서비스 제고방안을 제시하려고 하는 것이다. 본 연구는 설문조사를 통해 SPSS와AMOS를 사용해 신뢰도분석, 타당성분석 그리고 구조방정식모형을 통해 통계분석을 실시하였다. 분석결과, 한국 인천공항 측에서 모든 가설 다 유익한 결과가 나타났고, 중국 수도공학 측에서 공항서비스 품질이 고객감지품질에 정의 영향과 감지품질이 고객충성도에 정의 영향을 유의하지 않은 결과를 얻었다.

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Challenges and Opportunities for Handicraft Traders as East Meets West at Open Air Markets in Nairobi, Kenya

  • Oigo, E.B.;Wanduara, M.W.;Nguku, E.K.
    • The International Journal of Costume Culture
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    • v.13 no.1
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    • pp.9-11
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    • 2010
  • East and West meet in Kenya as tourists to enjoy the climate, hospitality and tourist attractions. Handicraft traders target tourists from the East and the West to buy handicrafts. This research was carried out among textile handicraft traders in open air markets in Nairobi, Kenya to find out their product range, customer base and issues affecting their businesses. The study found that only 25% of the handicraft traders exported abroad. Most of the traders would like to and would benefit more from export trade; however they face challenges in doing so. Handicraft traders are constrained in exporting their products to the East and West because of insufficient information, inadequate capital and lack of contacts in the export location.

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Industry in a Networked World: Globalization and Localization of Industry" (네트워크세계의 산업: 산업의 세계화와 국지화)

  • 박삼옥
    • Journal of the Korean Geographical Society
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    • v.37 no.2
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    • pp.111-130
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    • 2002
  • Major purposes of this stud? are to analyze Korean firms'innovation networks and sources of knowledge for innovation and to understand their spatial dimensions. In the innovation networks, parent firms are most important for subcontracting firms, while suppliers, customers and competitors are relatively important for independent firms. However, in the future innovation networks, it is expected that government-sponsored research institutions and university wilt become more important on the one hand, networks with foreign firms will become more important on the other hand. Regarding the process of innovation, distance does not matter for the acquisition of codified knowledge. Spatial proximity is, however, critical for the acquisition of tacit knowledge because discussions and researches in a research division within a firm, personal networks of CEO and workers who are responsible for innovation activity, and inter-firm relations with suppliers and customer in a region are regarded important as sources of tacit knowledge. Overall, the innovation networks are different between the Capital Region and non-Capital Region as well as between the industrial complex and non-industrial complex, suggesting that different regional innovation strategies and policies should be established and implemented by considering such regional specificities. Finally, based on the results of this study several policy implications are suggested.

A Study of the National Aesthetic Tastes in Global SPA Brands (글로벌 SPA브랜드에 나타난 국가별 미적 취향에 관한 연구)

  • Suh, Sung-Eun;Kim, Min-Ja
    • Journal of the Korean Society of Costume
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    • v.62 no.8
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    • pp.28-44
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    • 2012
  • The aim of this research is to examine the tendency of national tastes reflected in global SPA brands based on the theories of Gans' taste culture and Bourdieu's cultural capital. In this study, the leading global SPA brands such as H&M, ZARA, GAP and UNIQLO can be considered as a representative taste culture as well as an icon of popular culture in the $21^{st}$ century global fashion and also the aesthetic taste of each brand differentiated from their national aesthetic values based on socio-cultural backgrounds. H&M represents fashionableness, practicality and environmental friendliness based on naturalism, democratic humanism, and functional practicality of Sweden. ZARA emerges as the most trend oriented brand as well as customer centered on the basis of cultural diversity, passion and glamorous artistic sensibility of Spain. GAP shows American iconic style, which is the functional sports casual wear, originated from American leisure culture and mass production. Lastly, UNIQLO represents high-tech functionalism and practical simplicity based on Japanese delicate workmanship and simple, concise lifestyle while relatively does not much follow the fashion forward trends. Consequently, the national taste has been proved as a solid foundation to identify each global brand. This should be the key component also applied to Korean global brands for developing their concepts and strategies more successfully based on our own national aesthetic taste.

A Fuzzy AHP based Decision-making Model for Selecting a Telecommunication Company (Fuzzy AHP 기반의 이동통신사 선정을 위한 의사결정모델)

  • Seo, Kwang-Kyu
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.10 no.5
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    • pp.1060-1064
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    • 2009
  • This paper proposes a fuzzy AHP based decision-making model to select a telecommunication company and the target of the proposed model is university students in the capital area. When customers select a telecommunication company, they have difficulty in decision-making because there are many competitive and complementary factors of telecommunication companies. To select a best telecommunication company, customers need to consider a number of different quantitative and qualitative factors such as fare, various services, additional function, etc. In this study, we suggest a fuzzy AHP based decision-making model to select a telecommunication company considering various quantitative and qualitative factors. Especially, fuzzy theory is applied to deal with the unclear or ambiguous problems, and a linear normalization model is developed to convert the value of quantitative factors to fuzzy number. A empirical example which is the target of the university students in the capital area shows the feasibility of the proposed model and it can help customers to make better decision-making for their benefits.

A study on legal improvement on Online P2P financial loan

  • Park, Jong-Ryeol;Noe, Sang-Ouk
    • Journal of the Korea Society of Computer and Information
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    • v.22 no.6
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    • pp.141-147
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    • 2017
  • Along with the recent growth of Fintech industry and low interest rate basis, one of the alternative investment technique for expecting higher investment profit, P2P loan using P2P financial system is greatly increasing. P2P loan can be referred to as a type of Crowdfunding that the law of Crowdfunding (adopted to revised Capital Market Act) enacted on January 25th 2016 only allows investment type Crowdfunding so that it can be used as a tool of raising fund for startup and venture companies. Also, it is true that Korean government could not make any legislative foundation related to P2P loan. At this moment, those online platform companies mediating P2P loan are not included as financial companies, expected to cause various legal arguments. Financial Services Commission has released a guideline in February of this year saying that limit of P2P loan is 10 million Korean Won per arbitrating company and 5 million Korean Won per borrower. However, what is more important is to make a law supporting this institutional system. If legislation on P2P loan is implemented without care, it may disturb growth of the field but it may result in the damage of investors if not clearly defined by law. As this is the case, first, "revision of execution regulations for loan business" should take place as soon as possible to intensify inspection of loan companies by registering them to Financial Services Commission. Second, saving customer fund separately in the their organization. Third, making law on protecting investors such as regulating exaggerative advertisement. Fourth, to have transparent and fair public announcement system, standardized agreement and guideline describing clear understanding on autonomous public information publication of P2P loan online platform business and information on the borrower.

Business Strategies of Successful Rural Retailers in Competition with Large Discount Retailers in the U.S. (대규모 할인점과 경쟁에서 성공한 미국 농촌 소매업자들 경영전략)

  • Lee, Sea-Hee;Kim, Johnson K.P.;Gahring, Sherri;Lee, Seung-Eun
    • Journal of the Korean Society of Clothing and Textiles
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    • v.32 no.6
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    • pp.968-979
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    • 2008
  • Since community growth and vitality frequently depend on local businesses and community inhabitants depend on local retailers for their daily necessities, studying small businesses in rural areas is important to community sustainability. The purpose of our research was to investigate what marketing, merchandising, customer service, or business operation strategies were being implemented by successful independent rural retailers(i.e., clothing, jewelry, floral, hardware etc.), in competition with large discount stores in the U.S.. In addition, social capital as indicated by community involvement was examined for its use as a business strategy that contributes to the success of small retailers. In-depth interviews were conducted with 27 rural retailers representing three communities within a Midwestern state. Data were content analyzed. Participants were following several of the recommended business strategies but opportunities existed to implement changes. Results are discussed in terms of key practices followed by these successful small business owners.