• Journal of Information Processing Systems
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• 제15권1호
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• pp.217-232
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• 2019

Currently, the crew working on a ship is required to carry a seafarer's book in most countries around the world, including the Republic of Korea (ROK). Yet, many fishermen working in the international waters of the ROK do not abide by this rule as the procedure of obtaining it is rather inconvenient or they do not understand the necessity or the benefits of having it. Also, as the regulation of carrying the certificate has been strengthened, it is important for them to avoid making a criminal record unintentionally. This study discusses the digitalization of the seafarer's book based on several security measures in addition to BLE Beacon-based positioning technology, which can be useful for the e-Navigation. Normally, seamen's certificates are recorded by the captain, medical institution, or issuing authority and then kept in an onboard safe or a certificate cabinet. The material of the certificates is a cloth that can withstand salinity as the certificate could be contaminated by mold. In the past, the captains and their crews were uncooperative when the ROK's maritime police tried to inspect several ships simultaneously because of the time and cost involved. Thus, a system with which the maritime police will be able to conveniently manage the crews is proposed.

• 융합경영연구
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• 제9권2호
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• pp.21-31
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• 2021

Purpose: This study aims to provide marketing implications for training and face-to-face service employee communication by analyzing how communication by Korean crews at foreign airlines affects passengers' perception and how this perception relates to airline service quality and customer satisfaction. Research design, data: The collection of questionnaires for the demonstration in this study has collected 300 questionnaires for about a month for Korean passengers who are aware of the presence of Korean crew on board aircraft. Results: The study analyzed the relationship between the communication ability, customer satisfaction, and reuse intention of foreign airlines. An empirical analysis of the relationship between quality of airline service, customer satisfaction, and intention of re-use can suggest the following implications based on the language and non-verbal communication capabilities of the Korean crew working for foreign airlines. Conclusions: We studied the impact of communication between Korean crews working for foreign airlines on the quality of airline service, customer satisfaction and reuse intention. The Korean crew should also work for overseas airlines and consider communication as important and expand their overall foreign language education and communication skills to have a positive impact on not only Korean passengers but also their own citizens.

• 한국항공운항학회지
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• 제30권3호
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• pp.65-75
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• 2022

This study tried to confirm whether the public's negative emotions such as fear and anxiety about corona virus infection caused by the spatial nature of the aircraft were alleviated due to factors of in-flight services focusing on hygiene and quarantine and further had a positive effect on the formation of Rapport between cabin crews and passengers. We also investigated the impact on passengers' perceptions such as Reliability and Safety which can be viewed as a new measure and standard of customer satisfaction in the Pandemic era through Rapport. A survey was conducted online in December 2021 for passengers with experience in boarding aircraft after the COVID-19 outbreak, and a total of 211 responses were used for analysis. As a result of the analysis of the data, it was confirmed that aircraft in-flight service had a positive (+) effect on Rapport, and Rapport between passengers and cabin crews had a positive (+) effect on passenger Reliability and Safety.

• 유통과학연구
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• 제22권5호
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• pp.117-129
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• 2024

Purpose: This research aims to explore the ramifications of job stress on cabin crews within the air service distribution sector, specifically examining its impact on service quality through mediating variables such as job satisfaction and engagement during the pandemic era. Research design, data and methodology: The study is based on a sample size of 312 individuals, exclusively comprising cabin crews employed in the airline industry. Methodologically, Confirmatory Factor Analysis (CFA) and Structural Equation Modeling (SEM) were employed for statistical analysis. Results: The findings reveal that both performance evaluation and job responsibility exerted a significant impact on both job satisfaction and job engagement. Furthermore, job engagement demonstrated a substantial influence on service quality. However, in contrast, factors like unstable employment and the working environment showed no significant impact on either job satisfaction or engagement. Additionally, job satisfaction did not exert a significant influence on service quality. Conclusions: These insights will offer the valuable guidance to the airline industry in preparing for unforeseen external environments that may affect the industry. As the aviation sector navigates the challenges posed by the pandemic, understanding and addressing the intricate relationships among job stress, satisfaction, engagement, and service quality will be crucial for effective industry resilience and adaptation.

• 한국산학기술학회논문지
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• 제19권6호
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• pp.500-506
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• 2018

본 연구는 119 구급대 편성 인원에 따른 중증외상환자의 병원 전 응급처치 실태를 분석하고자 2015년 1월 1일부터 12월 31일까지 J도 소속 119 구급대원에 의해 이송된 중증외상환자 1,067명 중 438명을 대상으로 수행하였으며, 수집된 자료는 IBM SPSS Statistics 21.0으로 분석하였다. 연구기간 동안 발생한 중증외상환자는 성별로는 남성이 2인 및 3인 구급대에서 각각 242명(70.6%), 66명(69.5%)으로 더 많은 빈도를 보였으며, 이들 환자가 이송된 의료기관별로는 지역응급의료센터로 이송된 비율이 각각 44.0%(151명), 49.5%(47명)로 가장 높았다. 119 구급대 편성 인원에 따른 현장 체류시간은 2인 및 3인 구급대 두 군 간에 유의한 차이를 보이지 않았으며(p=0.071), 전문기도유지술 및 정맥로 확보 시행빈도, 정맥로 확보 성공률에서도 각각 유의한 차이를 보이지 않았다(p=0.253, p=0.362, p=1.000). 본 연구 결과 단순한 양적 충원만으로는 중증외상환자의 병원 전 처치에 대한 질 향상에 영향을 주지 못하는 것으로 판단되며, 전문 인력의 확보와 함께, 직접의료지도의 단순화 및 간접의료지도의 활성화, 법적 업무범위의 확대 등이 필요하다.

• 한국화재소방학회논문지
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• 제32권4호
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• pp.110-121
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• 2018

본 논문은 소방용 화학보호복 착용 현장대원의 일상 훈련용 프로토콜 설계 및 활동성 분석에 관한 연구이다. 화학사고 및 화학테러 현장에 최초 투입되는 소방대원들의 대처능력 향상 및 안전성 확보를 위해 총 10단계의 일상 훈련용 프로토콜을 설계하였다. 설계된 프로토콜은 크게 소방용 화학보호복 일상 적응을 위한 광범위 활동 프로토콜(1, 2, 6, 7, 9단계)과 손을 활용한 정밀작업 프로토콜(3, 4, 5단계) 그리고 강한 신체적 부담을 요구하는 프로토콜(8, 10단계)로 구성하였다. 프로토콜에 따른 활동성 측정결과 소방용 화학보호복 착용 시가 미착용 시보다 평균최대심박수는 1단계 20.32%, 2단계 18.69%, 3단계 25.23%, 4단계 34.77%, 5단계 27.44%, 6단계 30.24%, 7단계 25.33%, 8단계 22.25%, 9단계 22.80%, 10단계 20.85% 증가되는 것으로 나타났다. 평균최대호흡수는 1단계 및 2단계를 제외하고 3단계 1.92%, 4단계 4.11%, 5단계 1.24%, 6단계 3.95%, 7단계 0.93%, 8단계 10.23%, 9단계 3.36%, 10단계 15.10% 증가되는 것으로 나타났다.

• 해양환경안전학회지
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• 제21권6호
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• pp.689-695
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• 2015

일반 상선과 달리 해양플랜트 시설은 발주자가 직접 고용한 인원과 조선소에서 파견된 시운전 종사자들은 2교대로 해양플랜트공사가 종료될 때까지 혼재되어 승선한다. 그러므로 많은 인원들이 안전하게 거주할 수 있는 별도의 해양플랜트 전용생활부선을 사용하는 것이 일반적이다. 따라서 이 연구에서는 인명 안전의 관점에서 해양플랜트 전용생활부선 거주자의 생존율 향상을 위한 방법을 제시하고자 한다. 이를 위해 해양플랜트 전용생활부선에서 발생할 수 있는 다양한 종류의 사고 중 가장 많이 발생할 것으로 판단되는 화재 사고를 가정하였다. 이를 위해 국내 외 규정에 근거한 화재시뮬레이션 전산 모형을 제작하여 종사자들에 대한 피난 안전성을 분석하였다. 특히, 해양플랜트 전용생활부선에서 화재가 발생할 경우 지속적으로 훈련을 받은 선원들과는 달리 다양한 직종, 인종, 문화를 갖고 있는 인력들의 비정형화된 피난 행위로 인하여 위험성이 높아질 것으로 판단되므로 생존가능시간인 유효 피난시간을 증가시키고, 실제 피난에 소요되는 필요 피난시간을 감소시켜 생존율을 향상시킬 수 있는 구조개선 및 안전설비 설치에 대해 제안하였다.

• 대한인간공학회지
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• 제34권1호
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• pp.29-43
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• 2015

Objective: The aim of this study is to develop management guidelines and a procedure for an anthropometric suitability assessment of the main control room (MCR) in nuclear power plants (NPPs). Background: The condition of the MCR should be suitable for the work crews in NPPs. The suitability of the MCR depends closely on the anthropometric dimensions and ergonomic factors of the users. In particular, the MCR workspace design in NPPs is important due to the close relationship with operating crews and their work failures. Many documents and criteria have recommended that anthropometry dimensions and their studies are one of the foremost processes of the MCR design in NPPs. If these factors are not properly considered, users can feel burdened about their work and the human errors that might occur. Method: The procedure for the anthropometric suitability assessment consists of 5 phases: 1) selection of the anthropometric suitability evaluation dimensions, 2) establishment of a measurement method according to the evaluation dimensions, 3) establishment of criteria for suitability evaluation dimensions, 4) establishment of rating scale and improvement methods according to the evaluation dimensions, and 5) assessment of the final grade for evaluation dimensions. The management guidelines for an anthropometric suitability assessment were completed using 10 factors: 1) director, 2) subject, 3) evaluation period, 4) measurement method and criteria, 5) selection of equipment, 6) measurement and evaluation, 7) suitability evaluation, 8) data sharing, 9) data storage, and 10) management according to the suitability grade. Results: We propose a set of 17 anthropometric dimensions for the size, cognition/perception action/behavior, and their relationships with human errors regarding the MCR design variables through a case study. The 17 selected dimensions are height, sitting height, eye height from floor, eye height above seat, arm length, functional reach, extended functional reach, radius reach, visual field, peripheral perception, hyperopia/myopia/astigmatism, color blindness, auditory acuity, finger dexterity, hand function, body angle, and manual muscle test. We proposed criteria on these 17 anthropometric dimensions for a suitability evaluation and suggested an improvement method according to the evaluation dimensions. Conclusion: The results of this study can improve the human performance of the crew in an MCR. These management guidelines and a procedure for an anthropometric suitability assessment will be able to prevent human errors due to inadequate anthropometric dimensions. Application: The proposed set of anthropometric dimensions can be integrated into a managerial index for the anthropometric suitability of the operating crews for more careful countermeasures to human errors in NPPs.

• 한국안전학회지
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• 제14권3호
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• pp.168-173
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• 1999

The purpose of this study is to analyze death injuries and operation troubles of urban transit. No difference was shown in death rates between Line 1 of Pusan urban transit and Line 5, 7, And 8 of Seoul metropolitan transit. And relief time by another train did not depend upon the number of crews. We concluded that thorough inspection and preventive maintenance of trains and facilities are necessary for safe and timely service of urban transit.

• 한국국방경영분석학회지
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• 제15권1호
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• pp.28-43
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• 1989

Squadron crew scheduling problems can be defined as the assignment of crews to flights consistent with safety regulations and squadron policy. In this paper, the daily crew scheduling problems are formulated as zero-one interger programs known as generalized assignment problems. The objective function is to maximize the weighted mission interval to improve the crew performance. Flight schedules using the 0-1 integer model are compared with manual schedules. The results of the study show that the average crew performance is improved.