• Journal of Fashion Business
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• v.20 no.1
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• pp.173-190
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• 2016

The purpose of this study was to investigate the mediating roles of relationship quality, satisfaction and trust, and switching cost during the process of the effects of service quality in the beauty industry. Assuming the attractiveness of alternatives of such structural relations may differ between paths of groups, effects of influence on the relation of each composition concept were investigated. This study adopted a three-dimensional model of service quality, "process quality", "outcome quality", and "environment quality." Amos was used to analyze the research hypotheses and the proposed model. The result of the study suggests that service quality positively influences relationship quality, and relationship quality yields service loyalty. The results also indicates that relationship quality positively influences switching cost and switching cost positively influences service loyalty. Each service quality dimension had a significant effect on satisfaction, trust, and the relative importance of service quality dimensions on satisfaction; trust followed the order of process quality, outcome quality, and environment quality. The moderating variable such as the alternatives' attractiveness is found to be important moderators of the path of the model.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.16 no.28
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• pp.21-29
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• 1993

We want to know the interrelationship among the four components of Total Quality Cost. So that we will be able to say what changes will occur in one when another is changed Even though the relationship among the component Cost is as varied as there are companies keeping such cost systems, existence of some general pattern is hypothesized at least among similar companies doing similar business or producing similar products. The purpose of this study is to drive Optimum Quality Cost on base of the result of the quality cost analyses in N business, after multiple regression model with failure cost as dependent variable is established. Vector Optimization (VOP) method were used for solving multiobjective decision ploblem.

• Journal of Korean Society for Quality Management
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• v.16 no.1
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• pp.59-66
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• 1988

On-line QC by Taguchi has two approaches of: the cost-oriented (cost-emphasis) QC and the process-oriented (quality-emphasis) QC. The main concern of this paper is to estabilish and recommend a desirable one as a QC target. Simulation is employed to solve the question, and the failure cost (A), appraisal cost (B), and prevention cost (C) are adopted as decision variables. In conclusion, the process-oriented QC is the recommendable approach as far as there is no remarkable cost difference between the two approaches and possible to apply on.

• Journal of Korean Society for Quality Management
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• v.15 no.1
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• pp.2-12
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• 1987

Warranty cost usually involves complex factors paticularly when the product concerned consists of a great deal of parts. In spite of that it can be assessed by means of rather simple mathematical expression, it is possible to realistically appraise the sensitivity to any type of quality policy. This paper thus presents the mathematical concept related to the warranty cost and the general relationship showing that quality policy can be established in connection with the economic quality level.

• Proceedings of the KSR Conference
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• 2011.05a
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• pp.860-869
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• 2011

It is very important that reduce the maintenance cost and extend life time of the urban transit EMU through effective maintenance method research. The maintenance cost of the urban transit EMU shares 60%~70% of it's life cycle cost. It means that the maintenance cost is bigger than the introduction cost of the urban transit EMU. In this study, I introduces a quality control technique to improve the urban transit vehicle reliability. I suggest the control chart using quality control technique. And the control charts apply to the Static Inverter of EMU.

• Proceedings of the Safety Management and Science Conference
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• 2011.04a
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• pp.731-746
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• 2011

The successful and sustainable growth of SMEs depends on their ability of strengthen their competitiveness in quality and cost and service more than anything else as a fundamental of operation. Among these key competitive factors of SMEs, quality is the most critical factor in manufacturing business fields. Because quality strongly influence cost and service performance on this manufacturing business field. There are many different ways to improve the quality performance but it needs proper management decision to choose the best way what can maximize outputs with minimum inputs. And it needs effective measurement methods and some indicators to analysis the quality performance properly. The quality cost is one of the simplest key indicators to measure the quality performance and the effectiveness of quality related management decisions. The major purpose of this study is to diagnose the categorized current level of actual quality cost of local SMEs to maximize their quality management effectiveness through comparing their level with others what's expressed in early studies. In this study, through survey on local SMEs, we found that their average annual quality cost ratio versus turnover - Total amount of annual quality cost divided by annual turnover - is around 3.69% excluded some SME's performances what have different quality control measures with others. And we found some results what corresponded with the early studies on the correlations between those categorized quality costs factors and some discrepancies between some of the literature model and the early case study results as follows. There were negative correlations between the Prevention costs and the External failure costs, and the Appraisal costs and the External failure costs, and there was positive correlation between the Appraisal costs and Internal failure costs same as early studies. But, we couldn't found any strong negative correlations between the Cost of control - Preventive costs & Appraisal costs - and the Cost of Failure of control - Internal & External failure costs -. It reveals not only the lack of effectiveness on their preventive or appraisal activities but also it can reveal there were so many effective ways to prevent the failure costs properly such as some innovative investment on Factory automation includes Error Proofing and more preventive actions to improve the effectiveness of the typical management methods likes CE (Concurrent Engineering), APQP (Advanced Product Quality Planning), FMEA (Failure Mode & Effect Analysis) etc.

• Journal of Distribution Science
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• v.13 no.8
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• pp.27-40
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• 2015

Purpose - Total Quality Management (TQM) has received significant attention and interest from a large number of organizations around the world in various industries. These organizations have tried to embody TQM concepts in areas such as engineering and product design, marketing, R&D, procurement, production, personnel, and product inspection. Research design, data, and methodology - This study presents an overview of the fundamentals of TQM and an in depth review of the obstacles to the successful implementation of TQM. Results - In order to control the cost of manufacturing, the tracking of the cost of quality (COQ) allows companies to capture the actual overall cost incurred in producing a unit of product or service. The study explores the reasons why companies track the COQ and ways to address it. Conclusions - Based on the results, COQ is one of the key performance indicators for making more accurate strategic decisions as well as a critical aspect of TQM. The study also presents a few popular quality improvement tools that have been widely used in organizations successfully implementing TQM.

• Journal of Korean Society for Quality Management
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• v.23 no.2
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• pp.10-27
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• 1995

This paper illustrates a method of developing a function of quality costs in manufacturing systems. It begins with a discussion of the problem statement of this research. A review of existing literatures related to quality costs and economic design of quality inspection methods are discussed. Next mathematical models that quantify the production cycle time and quality costs are formulated. This paper ends with an example that demonstrates the usefulness of the model and highlights the importance of using a system approach. The main contribution of this work is the more realistic considerations of the four types of quality costs (prevention cost, appraisal cost, internal failure cost, external failure cost) in manufacturing systems.

• Journal of Korean Society for Quality Management
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• v.13 no.2
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• pp.2-7
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• 1985

This paper introduces two approaches of the cost-oriented QC and the process-oriented QC, and compares them on several aspects. The cost-oriented QC tries to assure the specified quality level by sampling inspection within minimum quality cost, while the process-oriented QC aims at realization of target value of quality specification through process adjustment when a product deviates from the target. But the final purpose of both approaches is on quality assurance for markets and consumers. After all, desirability is a question of quality cost. This paper suggests two of cost functions for decision making criterion.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.9 no.1
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• pp.195-201
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• 2008

LCD Enterprises introduce quality management strategy to survive in rapid change of production situation. Especially in LCD industry, competitiveness is more needed ever before in the decrease of investment resulted from frequent business fluctuations and in the appearance of the third competitor. In order to overcome this situation, the quality cost system should be implemented as it is suited to a company, but few companys introduce and apply the quality cost system in LCD industry. Thus, Critical factors for outstanding LCD company to apply successfully quality cost system are studied in this paper. The level of importance of the factors is measured be weighted value analysis and a way to maximize the effect of applying quality cost system in LCD industry is proposed by the order of importance.