• Title/Summary/Keyword: core service

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Survey of Service Industry Policy and Big Data Analysis of Core Technology in Preparation of the Fourth Industrial Revolution (4차 산업혁명에 대비한 서비스산업 정책 고찰과 핵심기술의 빅데이터 분석)

  • Byun, Daeho
    • Journal of Service Research and Studies
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    • v.8 no.1
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    • pp.73-87
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    • 2018
  • Countries around the world are preparing policies to promote service economy. Recently, as the fourth industrial revolution is accelerating, interest in the service industry is increasing. Korea's service industry is among the lowest among OECD countries in terms of employment, value-added and productivity, and it is time to explore new development strategies. The Korean government is establishing a service economic development strategy to promote employment and economic vitality. However, in the era of the 4th industrial revolution, the service industry is very important in that it has to be fused with the manufacturing industry. This study examines the service industry policy related to the 4th industrial revolution which the central government, local governments, and countries around the world are pursuing through literature review. The Big data analysis is used to determine the interest rate of the seven major service industries and core technologies for the fourth generation industrial revolution.

Educational Needs of the Core Competencies for Low-Carrier Technology Teachers (초임 기술교사를 위한 핵심 역량의 추출과 교육 요구도 분석)

  • Choi, Yuhyun
    • 대한공업교육학회지
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    • v.44 no.1
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    • pp.209-231
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    • 2019
  • The purpose of this study was to extract the factors of core competency required for technology teachers and to analyze the educational needs for extracted core competency factors and to search for the application of core competencies in the in-service technology teachers education. This study was conducted by literature review, expert validation, and needs assessment method. The survey was conducted by 92 low-carrier technology teachers who participated in in-service technology teachers education for upgrading to first grade teacher certificate. Data were analyzed the factor analysis, needs assessment, and IPA analysis using SPSS 24. The core competencies with high education needs were selected by the score of the Borich formula and the IPA analysis. As a result of the study, 29 factors of core competencies were chosen as the priority: challenge, planning ability, decision making ability, future orientation, intellectual property utilization ability, communication ability, and creative thinking etc. Based on the conclusions of this study, I would suggest the following. It is to create a new in-service education program reflected on core competencies that have high educational needs of low-carrier technology teachers. In addition, a strategy that reflects core competencies methodically in existing in-service teachers education program is needed. Future research should be followed by research on curriculum design to enhance high needed core competencies of low-carrier technology teachers.

A Study on Core-Self Evaluation, Service Recovery Performance, Job Satisfaction and Turnover Intention among Hotel Frontline Staff (호텔 접객 직원의 핵심자기평가, 서비스 회복 행동, 직장만족, 이직의도에 관한 연구)

  • Choi, Hyun-Jung
    • Culinary science and hospitality research
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    • v.18 no.2
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    • pp.118-133
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    • 2012
  • The purpose of this study is to investigate the relationships of core-self evaluation, service recovery performance, job satisfaction and turnover intention among frontline staff in the Korean hotel industry. In order to examine the proposed hypotheses, descriptive statistics analysis, frequency analysis, confirmatory factor analysis, reliability analysis, correlation analysis and covariance structure analysis were undertaken using SPSS(10.0) and AMOS(4.0) to explore the relationships among variables. The results showed that core-self evaluation had a significantly positive effect on service recovery performance. In addition, service recovery performance had a significantly positive effect on job satisfaction, while there was no evidence of relationship between service recovery performance and turnover intention. Job satisfaction was explored to have a significant negative effect on turnover intention.

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Near-Field Detection of Aβ Proteins Using Micro Beads

  • Lee, Seung-Jun;Sung, Hee-Kyung;Choi, Yo-Han
    • Journal of Sensor Science and Technology
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    • v.21 no.5
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    • pp.319-323
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    • 2012
  • In this paper, we present the possibility of quantification analysis for $A{\beta}$ captured by micro beads using Near-filed detection. In order to evaluate detection efficiency, detected signals were compared with different sizes of micro beads and a varied number of micro beads. Also, $A{\beta}$ deposits and $A{\beta}$ binding to micro beads were measured, therefore, we observed the $A{\beta}$ deposit and light scattering around the surface of micro beads induced by attached $A{\beta}$. This method can be used for quantitative analysis for not only the number of $A{\beta}$, but also the binding ratio of $A{\beta}$ to micro beads.

Metadata format for Archives and Records Management (국가기록물관리를 위한 메타데이터)

  • Kim, Sung-hyuk;Ha, Jin-hyee
    • The Korean Journal of Archival Studies
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    • no.5
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    • pp.149-177
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    • 2002
  • Metadata is a structured data that makes computer to understand web based data. Types of metadata are Dublin core, ONIX, and EBKS metadata in Korea. Dublin Core is well known among these metadata. Archive is a data, that is the result of ones or groups working process, which is reasonably maintained and stored. These archives are stored and maintained lawfully and suitably for efficient usages for the future. For efficiently managing these grant amount of archive, Finding Aids and Description are needed. Adoption Archives and Records Management system is inevitable in order to maintain organized and efficient data. Metadata helps governments data that is grant to organize in simple way. For maintaining and storing data efficiently, using metadata for Archives and Records Management is essential. Form this report, we will see the examples of using metadata of other country, such as GILS(Government Information Locator Service), AGLS(The Australian Government Locator Service), NZGLS(New Zealand Government Locator Service), Danish Dublin Core and e-GMS(e-Government Metadata Standard) and e-GMF(e-Government Metadata Framework).

Flow-Based Admission Control Algorithm in the DiffServ-Aware ATM-Based MPLS Network

  • Lee, Gyu-Myoung;Choi, Jun-Kyun;Choi, Mun-Kee;Lee, Man-Seop;Jong, Sang-Gug
    • ETRI Journal
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    • v.24 no.1
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    • pp.43-55
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    • 2002
  • This paper proposes a flow-based admission control algorithm through an Asynchronous Transfer Mode (ATM) based Multi-Protocol Label Switching (MPLS) network for multiple service class environments of Integrated Service (IntServ) and Differentiated Service (DiffServ). We propose the Integrated Packet Scheduler to accommodate IntServ and Best Effort traffic through the DiffServ-aware MPLS core network. The numerical results of the proposed algorithm achieve reliable delay-bounded Quality of Service (QoS) performance and reduce the blocking probability of high priority service in the DiffServ model. We show the performance behaviors of IntServ traffic negotiated by end users when their packets are delivered through the DiffServ-aware MPLS core network. We also show that ATM shortcut connections are well tuned with guaranteed QoS service. We validate the proposed method by numerical analysis of its performance in such areas as throughput, end-to-end delay and path utilization.

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An Exploratory Research on the Improvement of Agricultural Food-related Public Organizations' Information Service : Based on the example of Okdab.kr's information service improvement strategy

  • Ham, Eunin;Lee, Jongtae
    • Agribusiness and Information Management
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    • v.10 no.1
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    • pp.26-34
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    • 2018
  • Development, availability and users' participation in the information service of agricultural food sector is slower than that of other sectors in Korea. This phenomenon comes from the lack of development strategies and comparative analyses with other sectors, as well as the agricultural food industry's own characteristics which is developed based on the offline market. In this research, we will discuss about how to improve the public information service of agricultural food sector based on the example of establishing service improvement strategy by the most representative Okdab. In this research, we have drawn the following implications for development strategy of Okdab service based on three core keywords derived from benchmarking KOSIS. Three core subjects for upgrading public information service are 'analysis information with expertise and differentiation,' 'user cooperation-oriented platform,' and 'intuitive nd effective UX,' and to strength B.I. as an integrated information service of agricultural food sector, we need to identify the users' satisfaction and needs for the existing service, establish an optimized operating strategy on a short-term, mid-term and long term bases, and implement them in a positive way. Based on this positive action, it can become a trustworthy information service for the users, and we can expect the improvement of the users' recognition for its consistent usability and efficiency.

The Effect of Brand Evidence on Positive Emotion, Negative Emotion, and Attitude in Restaurant Industry

  • KIM, Eun-Jung
    • The Korean Journal of Franchise Management
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    • v.12 no.1
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    • pp.45-55
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    • 2021
  • Purpose: How to build the positive emotion of customer is very important, because it affects the positive attitude. Brand evidence has a significant impact on consumer behavior in terms of reinforcing consumers' perception of food service companies and differentiating them from competing brands. Thus, this study examines the effect of brand evidence on emotion (positive emotion and negative emotion), and attitude in restaurant industry. Research design, data, and methodology: This study examines the structural relationship among brand evidence, emotion, and attitude. Brand evidence divide into three sub-dimensions such as physical evidence, core service, and employee service. In order to test the purposes of this study, research model and hypotheses were developed. The questionnaire items were modified and used according to the content of this study based on previous studies. All constructs were measured by multiple items tested and developed in the previous research. The data were collected from 439 restaurant users from Seoul area were analyzed using SPSS 22.0 and SmartPLS 3.0 program. A total of 460 questionnaires were distributed and a survey was conducted for 4 weeks, and a total of 439 were used for analysis, excluding non-response data and 21 unusable response data among the collected questionnaires. Frequency analysis was conducted to identify the general characteristics of the survey subjects. To measure the reliability and validity of the measurement tools, confirmatory factor analysis was conducted. Structural model analysis was conducted to verify the research model. Result: The findings demonstrate that physical evidence, core service, employee service had positive effects on positive emotion. And core service and employee service had negative effects on negative emotion while physical evidence did not have. Also, positive emotion had positive effect on attitude and negative emotion had negative effect on attitude. Conclusions: The findings of this study provide guidelines on how to enhance competitiveness in restaurant industry through understanding brand evidence's effects on raising perceived consumer's emotion and attitude. Therefore, food service companies should establish a marketing strategy that can stimulate positive emotions through brand evidence, which is all factors related to service brands that influence consumers' evaluation of service products and purchase decision-making process.

A Correlation between the Students' Awareness of School Library Service Facilitation and Self Efficacy toward Core Competencies (학교도서관 서비스 활성화 인식과 학생의 핵심역량 함양 자아효능감 간의 상관관계)

  • Kang, Bong-Suk
    • Journal of Korean Library and Information Science Society
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    • v.49 no.1
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    • pp.215-232
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    • 2018
  • The purpose of this study is to examine the effectiveness of school library services on fostering students' core competencies. In doing the research, web survey has been conducted and the data of 211 high school students were analyzed. First, the high school students' awareness of school library service facilitation is ranked 3.72 out of 5 point. High school student users' self efficacy is examined toward six core competencies of "2015 Revised Curriculum". The point of communication skills turns out to be 4.07 which is relatively high, and that of creative thinking skills is 3.66, which is relatively low. The analysis of correlations between awareness of school library service facilitations and core competency skills and self efficacy shows quantitatively meaningful correlations in all six competency areas. Based on the consequences of the study, the foundation will be established on the orientation of school library service and the acceleration of practice of competency-based education.

The Effects of Core Competencies on the Management Performance of Hospitals : With a Focus on the Mediating Roles of Medical Service Orientation and Internal Customer Orientation (의료기관 핵심역량과 경영성과의 구조적 인과관계 분석 : 의료서비스 지향성과 내부고객 지향성)

  • Kim, In Yong;Lee, Sang Hyeok
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.9 no.3
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    • pp.107-117
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    • 2014
  • The Purpose of this study was to empirically investigate the effects of core competencies on the management performance of hospitals and the mediating roles of medical service orientation and internal customer orientation. The sample of this study was composed of 307 employees from 18 general hospitals in Incheon Metropolitan City and Bucheon City. Data were collected with self-administered questionnaires and analyzed using structural equation modelling technique. This study found that core competencies had positive effects on the management performance of hospitals and that medical service orientation and internal customer orientation mediated the relationship between core competencies and the management performance of hospitals. The theoretical and practical implications of the results were discussed and the directions for future research were suggested.

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