• Title/Summary/Keyword: contact service

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A Basic Study of the Model for Integrated Procurement System in Construction using Internet (인터넷 기반 건설업의 통합 조달 시스템 구축방안에 관한 기초 연구)

  • Lee, Teck-Wn
    • Journal of the Korean Society of Industry Convergence
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    • v.5 no.4
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    • pp.339-346
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    • 2002
  • As characteristic of construction industries, the Issues of construction management have been pointed out because of time and space limit among construction project participants (owner, supervisor, builder, experiment specialty institute, specialty construction company, material supplier and equipment supplier). To improve these issues, procurement system has been introduced by using internet and intranet. Procurement system that was developed by some of large construction companies was considered only internal supply on closed system method. They also restricted to article supply as supply concept. In this paper, we suggest a plan to establish integrated construction procurement system that expands to the article, service and construction work supplies by utilizing the bi-directional and real-time contact system and presents related following research program.

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Distributed Flexible Tactile Sensor System Using Piezoelectric Film

  • Yoon, Myoung-Jong;Yu, Kee-Ho;Kwon, Tae-Gyu;Lee, Seong-Cheol
    • 제어로봇시스템학회:학술대회논문집
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    • 2001.10a
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    • pp.61.4-61
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    • 2001
  • This research is the development of a distributed flexible tactile sensor for service robots using PVDF (polyvinylidene fluoride) film for the detection of the contact state in real time. The tactile sensor which has 8$\times$8 taxels is fabricated using PVDF film and flexible circuitry. The proposed fabrication method is simple and easy to make the sensor in the laboratory without using any special equipment. Experimental results on static and dynamic properties are obtained. In order to investigate the properties of the sensor, the sensor output to the arbitrary forces and frequencies are measured using the shaker with the force sensor.

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Integrated Model for Assessment of Risks in Rail Tracks under Various Operating Conditions

  • G. Chattopadhyay;V. Reddy;Larsson, P-O
    • International Journal of Reliability and Applications
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    • v.4 no.4
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    • pp.183-190
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    • 2003
  • Rail breaks and derailments can cause a huge loss to rail players due to loss of service, revenue, property or even life. Maintenance has huge impact on reliability and safety of railroads. It is important to identify factors behind rail degradation and their risks associated with rail breaks and derailments. Development of mathematical models is essential for prediction and prevention of risks due to rail and wheel set damages, rail breaks and derailments. This paper addresses identification of hazard modes, estimation of probability of those hazards under operating, curve and environmental condition, probability of detection of potential hazards before happening and severity of those hazards for informed strategic decisions. Emphasis is put on optimal maintenance and operational decisions. Real life data is used for illustration.

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Fatigue Behavior of Catenary Wires by Environments Degradation (환경열화에 의한 가선재의 피로거동)

  • 김용기;장세기
    • Journal of the Korean Society for Railway
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    • v.7 no.1
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    • pp.14-19
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    • 2004
  • The effect of surface damage on fatigue properties of catenary wires were investigated to estimate their service lift. As surface defects of the wires caused by surface corrosion increase, surface roughness gets worse, and as roughness increases, it is easy for moisture coming from rain and dew to be condensed around uneven parts of the surface. The condensed moisture causes a locally severe corrosion which leads to damage of the wires. Corrosion of catenaty wires can make their actual lifetime shorter than that originally designed. The amount of decrease was more prominent as environmental conditions became more corrosive. They are also vibrated with some amplitude everytime pantographs touch contact line. The frequent cyclic load on the wire may result in a fatigue fracture. Surface damage by corrosion can make formation of crack initiation at fatigue. In the present study, the fatigue life of the used wire was measured 35 to 50% compared with that of new one in average.

Non-Contact Monitoring Service based on Chatbot and Video using Open API (개방형 API를 사용한 챗봇과 영상 기반 비대면 출입자 모니터링 서비스)

  • Kim, Tae-Hee;Park, Goo-Man
    • Proceedings of the Korean Society of Broadcast Engineers Conference
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    • fall
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    • pp.260-263
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    • 2021
  • 코로나19로 인해 출입 관련 시스템도 비대면으로 변화하고 있다. 변화에 맞추어 비대면으로 출입자를 관리할 수 있는 프로그램을 개발하여 접촉 위험을 줄이고 출입자 모니터링에 실용성을 제공하고자 한다. 본 연구에서는 Raspberry Pi 카메라에 Alchera Face Authentication API를 적용하여 얼굴인식을 실시하며 정보를 AWS 클라우드에서 저장·관리 하는 시스템을 개발하였다. 챗봇 서비스를 통해 출입자를 확인할 수 있으며 메신저에서 쉽게 클라우드에 접근하여 정보를 확인할 수 있게 하였다. 이를 통해, 특정 장소를 비대면으로 관리하며 간편하게 출입자를 모니터링할 수 있을 것으로 기대한다.

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Computer Vision-based Structural Health Monitoring: A Review

  • Jun Su Park;Joohyun An;Hyo Seon Park
    • International Journal of High-Rise Buildings
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    • v.12 no.4
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    • pp.321-333
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    • 2023
  • Structural health monitoring is a technology or research field that extends the service life of structures and contributes to the prevention of disaster accidents by continuously evaluating the safety, stability, and serviceability of structures as well as allowing timely and proper maintenance. However, the contact-type sensors used for it require considerable time, cost, and labor for installation and maintenance. As an alternative, computer vision has attracted attention recently. Computer vision has the potential to make quality, deformation, and damage monitoring for structures contactless and automated. In this study, research cases in which computer vision was utilized for structural health monitoring are introduced, and its effects and limitations are summarized. Therefore, the applicability and future research directions of computer vision-based structural health monitoring are discussed.

Awareness and using status on long-term care insurance and insurance benefits (노인 장기요양보험 이용실태 및 서비스내용에 대한 인식)

  • Jung, Jae-Yeon;Kim, Soo-Hwa;Kim, Young-Kyung;Ahn, Se-Youn;Yoo, Eun-Mi;Choi, Boo-Keun;Hwang, Yoon-Sook;Han, Su-Jin
    • Journal of Korean society of Dental Hygiene
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    • v.16 no.3
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    • pp.373-381
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    • 2016
  • Objectives: The purpose of the study is to investigate the awareness toward use and service contents of long term care for the elderly. Methods: A self-reported questionnaire was completed by 296 adults from August 13 to October 20, 2014. The questionnaire consisted of general characteristics of the subjects, awareness toward long term care insurance for the elderly, awareness toward long term oral health care services, use of long term care service and use intention for the long term care insurance. Data were analyzed by SPSS 18.0 program. Results: Those who were aware of the long term care insurance accounted for 55.4 percent. Approximately 50 percent of the respondents recognized long term care service items, home visit care, home visit bathing, and home visit nursing. Most of the respondents had information of long term care services by way of mass media and direct contact. Only 13.4 percent of the respondents were aware of the oral health service in the long term care insurance. The subjects were aware of denture cleaning, oral cleaning and oral health education out of oral health service in order; and oral health services that needed to be offered were denture cleaning, oral health education and professional toothbrushing. They reported that dental hygienists were the most important manpower that offered the efficient oral health care services. They answered that professional manpower and financial support are required for oral health services. The positive thinking to long term care insurance accounted for 89.2 percent and 91.3 percent had use intention for oral health services. Conclusions: Many elderly people have mastication or dysphagic problems due to systemic diseases. Therefore, it is necessary to announce the long term care insurance and long term care services for the elderly people.

A Relative Importance Evaluation of Shipbroking Service by the AHP (AHP 분석을 이용한 해운중개 서비스의 상대적 중요도 평가)

  • Kim, Hwa Young;Kim, Un Soo
    • Journal of Korea Port Economic Association
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    • v.29 no.4
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    • pp.157-174
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    • 2013
  • A shipbroking is maritime service business, which is consist of market of freight, shipbuilding, sales & purchase and demolition for intermediation between customer and supplier. In this way, a shipbroking business has strong relationship with shipping industry and is also knowledge service business for creation additional value based on shipping, shipbuilding, financial and law etc. However, the research on the evaluation items and a method for shipbroking company were not carried out in previous research. In this paper, We defined evaluation items with three high level, six middle level and sixteen low level for evaluation of shipbroking service by expert's brainstorming and AHP(analytic hierarchy process) method. And also carried out survey to employees of shipbroking company as supplier and shipping company as customer. As a result of survey, result of service in high level, convenient of middle level and credibility of low level are evaluated highly, and also business credit rating, profit of customer, achievement of customer's object are considered to more important than others items. In case of comparison between group, a method of contact with client, problem-solving ability, good relationship with clients of international and domestic evaluated importantly in common.

A Study on the Temperature Change of Braking Disc and Thermal Conductivity during the Service (철도차량용 제동디스크의 운행중 온도 변화 및 열전도도 측정 연구)

  • Kim, Jae-Hoon;Goo, Byeong-Choon;Suk, Chang-Sung
    • Journal of the Korean Society for Railway
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    • v.10 no.6
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    • pp.665-669
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    • 2007
  • This study investigates the temperature change and thermal conductivity for the braking disc of the railway vehicle due to the types of train and service conditions. The temperature change was measured by non-contact Infrared thermometers. Average temperature was measured between $79.32^{\circ}C$ and $104.46^{\circ}C$ due to types of train and service section. In the same service section, the surface temperatures of Saemaul train were higher than Mugungwha train; the reason might have been the average service speed of Saemaul train (83km/h) was higher than Mugungwha train (107km/h), and the weight was similar 39t (Mugungwha) and 39.3t (Saemaul). But the maximum surface temperature was measured on the Mugungwha train; however the difference was not too big with the maximum temperature of Saemaul train. Also, the disc surface temperatures were changed due to the material of lining; metal and non-asbestos, on the same train and the same service section. In addition. the thermal conductivity was tested the thermal conductivities were increased by the increasing of the temperature. The change is too big between $100^{\circ}C$ and $200^{\circ}C$. But each average value is small. and the mechanical property change is very low. As a result, we conclude that this disc is suitable for usage between $100^{\circ}C$ and $300^{\circ}C$.

The Relationship between Emotional Dissonance and Intrinsic Motivation: Focusing on Work-Family Conflict (감정부조화와 내재적 동기간의 관계: 고객 콜센터 기혼 여성들의 일-가정 갈등을 중심으로)

  • Jeon, Moo-Kyeong;Yoon, Hyunjoong
    • Journal of Distribution Science
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    • v.15 no.6
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    • pp.65-76
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    • 2017
  • Purpose - The quality of customer service has been importantly considered as a way of retaining current customers. Recent development of service industry which based on Information & Communication Technology allows firms to utilize different employees for their businesses. Although it is regarded as important to consider emotional labor of employees working for customers in ICT service industry, little was known the role of emotional dissonance. Thus, current paper focused on emotional labor and tried to identify the factors which influence on employees' intrinsic motivation for married women working in call centers. This study highlighted the influence of the emotional dissonance on the employees' intrinsic motivation, and the moderating influences of work-family conflict on the relationship between emotional dissonance and intrinsic motivation. Research design, data, and methodology - The research samples were gathered from seven call centers of Korean financial institutions located in South Korea. The model of emotional dissonance was developed, which emphasizes the influence of emotional dissonance as a predictor on intrinsic motivation, and then the other model was also introduced to explain how employees' intrinsic motivation were aggravated by work-family conflict. To examine these research models, samples were collected from 468 married women working in call centers of Korean financial institutions located in Seoul. A total of 468 samples were used in the analysis after deleting data of missing value. SPSS 22.0 were utilized for data analysis. Results - The results of current study showed that emotional dissonance is negatively related to intrinsic motivation, and there are significant differences in work-family conflict. Those results generally support the proposed hypotheses. Conclusions - These results suggest that the relationship of intrinsic motivation of married women working in call center for customers' service were influenced by emotional dissonance, which outcomes were interacted not by face-to-face contact with their customers, but by emotional contacts. Managerially, these findings suggest the one who emphasize the quality of customer's service of call center need to introduce the programs for minimizing both of emotional dissonance and work-family conflict. These findings also suggest that the service quality via intrinsic motivation of married women working in call center is hard to be accomplished without considering the factors of emotional dissonance and work-family conflict.