• 대한영양사협회학술지
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• 제19권3호
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• pp.209-222
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• 2013

This study examined the hygiene practices of contract foodservice employees and investigated the influence of education and work environment on these hygienes practices. A questionnaire was distributed to 250 contract foodservice employees and a total of 232 responses were received and analyzed. The overall score for hygiene practices of contract foodservice employees was 3.89 based on a 5-point scale. Cross-contamination was prominent (highest score at 4.46) and the heating temperature was less prominent (lowest score at 3.49). The factors most affecting contract foodservice employees were their work period, the size of the contract foodservice management company, the number of meals served daily, the frequency of meal service per day and the frequency of hygiene education. Compared to small and medium-sized contract foodservice management companies, the major contract foodservice management companies showed higher scores for refrigerator/freezer control (P<0.001), vegetable/fruit disinfection (P<0.001), thawing (P<0.001), heating temperature (P<0.001), cleaning/disinfection (P<0.01), and personal hygiene (P<0.05). The frequency of hygiene education had a significant effect on the performance levels for refrigerator/freezer control (P<0.001), vegetable/fruit disinfection (P<0.001), thawing (P<0.001), heating temperature (P<0.001), cleaning/disinfection control (P<0.001), food supply control (P<0.05), and personal hygiene (P<0.05). From these results, to increase the sanitation quality of contract foodservice operations, hygiene practice levels need to increase and hygiene education systematically should be enforced for foodservice employees.

• 한국식생활문화학회지
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• 제25권3호
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• pp.312-323
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• 2010

The objective of this study was to examine the effects of relationships between food service companies and their client companies by surveying employees working at cafeterias among a food service companies' client companies. For this purpose, previous research was reviewed, and confirmatory research was conducted using a questionnaire. In the questionnaire survey, the subjects were sampled through convenience sampling from the client companies of A Food Service Company, and 182 valid questionnaires were used in the analysis. The results of this study are summarized as follows. First, the characteristics of the relationship between the food service company and its client companies, which were reputation, communication, operation skill, and contact-point employees' service quality, had a significant effect on trust, and the effect was high in the order of contact-point employees' service quality, communication, operation skill, and reputation. Satisfaction was significantly affected by reputation, operation skill, and contact-point employee' service quality, but not by communication. The effect was high in the order of contact-point employees' service quality, reputation, and operation skill. In addition, reputation, communication, operation skill, and contact-point employees' service quality had a significant effect on long-term orientation, and the effects were high in the order of reputation, contact-point employees' service quality, communication, and operation skill. Second, with regard to the quality of relationships between a food service company and its client companies, trust had a significant effect on satisfaction. Third, among the factors related to the quality of relationships between the food service company and its client companies, trust and satisfaction had a significant effect on long-term orientation, and the effect of satisfaction was higher than that of trust. This study has scientific significance as one of only a few studies on factors affecting the long-term relationship between food service companies and their client companies, along with managerial implications that contact-point employees' capabilities are most important in service businesses, and thus efforts should be made at employing and educating them properly.

• 대한영양사협회학술지
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• 제21권2호
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• pp.140-153
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• 2015

Considering the importance of institutional foodservice in modern dietary life and its influence on the environment, sustainable development in institutional foodservice industry carries great significance. The current study was conducted to investigate dietitians' perceptions of sustainable business-and-industry foodservice and their intentions to perform sustainable practices by applying a mixed methodology. For the quantitative study, an online survey was conducted on 362 dietitians who had worked at a contact foodservice company for more than 1 year. The survey was performed from December 15th, 2011 to January 30th, 2012, and 202 responses were used for the analysis. For the qualitative a study, a focus group interview was conducted during May, 2012 with representative employees of the company. According to the results, dietitians seemed to be unfamiliar with the terms "sustainability" or "sustainable development," whereas they understood related contents and practices. Dietitians' awareness and perceived need in terms of sustainable business-and-industry foodservice were not significantly different across general characteristics. Dietitians seemed to be highly aware of the impacts of business-and-industry foodservice on economy, whereas they appeared to lack understanding of its impacts on society and environment. Cost increase and levy on work in daily operations were considered as main obstacles hampering dietitians' intentions to perform sustainable practices. A total of 88.1% of responding dietitians expected that the meal price at a sustainable business-and-industry foodservice should be higher than the supposed standard price of 4,000 won, with an average reaching 5,270 won. Findings from this study could be used as baseline information for vitalizing sustainable business-and-industry foodservice in Korea.

• 동아시아식생활학회지
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• 제23권4호
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• pp.508-518
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• 2013

In this study, the influence of sub-factors of Big Five personality (extraversion, agreeableness, conscientiousness, neuroticism, openness to experience) to job satisfaction and turnover intention, and mediating effect of job satisfaction between Big Five personality and turnover intention were empirically analysed. Also the relationship between job satisfaction and turnover intention was investigated. The sample of this study were customer-contact employees of restaurant among Youngnam province. 243 questionnaires were used for the empirical analyses. According to the empirical analysis results, openness to experience and conscientiousness respectively had positive influences to job satisfaction and turnover intention. Also neuroticism gave negative influence to turnover intention. Another research finding of this study was that mediating effect of job satisfaction existed in the causal relationship of 'openness to experience' and conscientiousness to turnover intention. Managerial implications of the research findings are that restaurant managers are recommended to select employees of having much of conscientiousness and 'openness to experience', and to employ those of having much of agreeableness. In the field of restaurant industry, training is very important for employees to foster these personalities, because this industry does not have environment of hiring employees of having much of these personalities. Also training can be applied to employees of having high neuroticism for minimizing their turnover intention.

• 대한영양사협회학술지
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• 제3권2호
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• pp.141-158
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• 1997

The purpose of this study were to investigate the job analysis questionnaire was mailed to 250 dietitians who are members of The Korean dietetic association practice group in self-operated foodservices(hereafter group A)and 250 dietitians who are employed in contracted foodservice companies(hereafter group B). Completed questionnaires were received from 285 dietitians(121 in self-operated, 164 in contracted) ; a response rate of 57%. Statistical data analysis was completed using the SAS/win packages for descriptive analysis, t-test, $x^2$-test, The results of this study can be summarized as follows. 1. The dietetic training or internship experiences were significantly different between the two sample group(p<.001), but the perceptions of needs for training or internship were not different between and they thought one to six month training would be needed for the job. 2. The question about the time needed in order to perform an expert job was answered significantly differently(p<.001) 3. Group A usually took part in obligatory continuing education and short-term training courses, and group B usually took part in obligatory continuing education and on-the-job trainings, respectively. However both group perceived all three types of educations would be needed for performing the job better. 4. As for the physical demands of the job, a certain degree of accuracy and dexterity for physical tasks and equipment operations was needed for the job. Concerning the mental demands, they answered that their job needs considerable creativity and judgement for planning and performing their tasks was needed. 5. As for responsibilities, group B's responsibilities were heavier than group A’s(p<.001) and need for confidentiality was also greater for group B than for group A(p<.001). 6. As for the supervising role differences, group A rarely received supervision from others and they were given directions only in essential situations, whereas group B was usually supervised when planning and performing their job and tasks, showing significant difference in positions between the two sample groups(p<.001). But each group supervised co-workers and employees in their department. 7. With regard to personal contact, both groups frequently contacted people in their department and other departments at the company and sometimes people outside the company. 8. Concerning the work environment, there were some risks and discomforts in the physical environment and there was no significant difference between the two sample groups.

• 한국식품영양과학회지
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• 제38권2호
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• pp.252-260
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• 2009

경기지역 12곳의 보육시설과 유치원의 식재료 및 조리식품, 환경요소에 대한 미생물 오염도 평가를 위하여 2007년 8월${\sim}10$월까지 시료를 채취하였다. 농산물 17, 수산물 3, 축산물 6, 가공식품 6, 조리식품 24로 총 56가지 시료를 대상으로 하였고, 환경은 칼, 도마, 고무장갑, 조리종사원의 손, 행주, 공중낙하균을 포함하여 총 105개를 대상으로 하였다. 식재료에 대한 미생물 분석 결과, 보육시설의 농산물에서는 시금치 I, II와 양배추 I, 콩나물, 오이가 일반세균수 5 log CFU/g 이상으로 나타났고, 시금치 I, II와 양배추, 콩나물은 장내세균도 5 log CFU/g 수준이었다. 식중독균은 시금치 I에서 C. perfringens만 1.18 log CFU/g로 검출되었다. 수산물은 냉동오징어에서 일반세균만 5.87 log CFU/g로 검출되었다. 축산물에서 대장균군과 장내세균은 돼지고기와 닭고기에서만 각각 $2.38{\sim}5.15$, $2.30{\sim}3.14\;\log\;CFU/g$로 검출 되었고, 대장균은 대부분의 식재료에서 2 log CFU/g 정도로 높게 검출되었다. 가공식품 중 두부는 일반세균수가 7.46 log CFU/g로 높게 나타났다. 유치원의 농산물에서는 깻잎의 일반세균수와 대장균군수가 각각 7.04, 4.98 log CFU/g로 검출 되었다. 연근에서는 식중독균인 C. perfringens가 2.01 log CFU/g로 검출되었다. 수산물 중 조기는 일반세균만 3.39 log CFU/g로 나타났고, 오징어는 일반세균과 장내세균만 각각 4.89, 4.21 CFU/g로 나타났다. 축산물에서 쇠고기는 일반세균 4.22, 장내세균 2.53, 대장균군 2.43, 대장균 1.90 log CFU/g로 검출되었다. 가공식품 중 냉동고기산적에서는 4 log CFU/g 이상의 일반세균수가 검출되었으며, 대장균이 0.66 log CFU/g로 검출되어 기준에 적합하지 않았다. 쥐어채는 일반세균 5.58, 장내세균 4.12, 대장균군 3.72, 대장균이 1.69 log CFU/g로 검출되었다. 조리식품 중 비가열 조리공정 식품은 보육시설에서는 일반세균이 모두 적합수준이었으나 장내세균은 오이무침에서만 4.23 log CFU/g 검출되었다. 유치원에서는 배추겉절이에서 일반세균, 장내세균이 기준에 적합하지 않았다. 오이부추무침은 장내세균만 기준에 적합하지 않았다. 가열조리 후처리공정 식품은 보육시설의 경우 시금치나물 I에서 일반세균수와 장내세균수가 각각 6,5 log CFU/g 이상이었고, 시금치나물 II에서 장내세균이 2 log CFU/g 이상으로 검출되어 기준을 벗어났다. 가열조리 공정 식품은 보육시설, 유치원 모두 기준에 적합하였다. 조리과정에서 식품과 접촉할 수 있는 칼에서는 보육시설의 1 곳에서만 채소용 칼과 육류용 칼에서 기준치를 크게 넘어섰다. 도마에서는 보육시설의 경우 일반세균수는 채소도마에서 2곳이 허용치 이상으로 나타났고, 육류용 도마에서는 1곳이 4.43 log CFU/cm2로 검출되었다. 대장균군은 육류도마에서만 1곳에서 2.59 log CFU/cm2로 검출되었다. 유치원의 경우 1곳의 육류도마에서 일반세균과 대장균군이 기준에 적합 하지 않았다. 세척용 고무장갑에서는 보육시설의 경우 일반세균이 $1.58{\sim}6.04\;\log;CFU$/hand로 검출되었고, 1곳에서 장내세균과 대장균군이 각각 2.44, 1.58 log CFU/hand로 나타났다. 유치원은 4곳 모두 일반세균이 $1.80{\sim}3.19\;\log;CFU$/hand로 검출되었고, 그 중 2곳에서는 장내세균, 대장균군이 각각 $1.75{\sim}1.96$, $1.27{\sim}1.52\;\log\;CFU/g$로 나타났다. 조리용 고무장갑은 보육시설 1곳에서만 일반세균이 4.43 log CFU/hand로 검출되었다. 조리종사자의 손은 보육시설에서 일반세균수 $0{\sim}5.42\;\log\;CFU$/hand로 검출되었고, 장내세균 $0{\sim}4.30$, 대장균군 $0{\sim}3.78\;\log\;CFU$/hand로 검출되었다. 유치원에서는 9명 중 8명이 일반세균 ND ${\sim}4.00\;\log\;CFU$/hand로 검출되었고, 장내세균과 대장균군은 1명이 각각 1.99, 1.84 log CFU/hand로 검출되었다. 행주에서는 일반세균이 보육시설에서 $5.03{\sim}5.44\;\log\;CFU/g$ 범위로 나타났다. 영유아 급식 조리장 내 공중낙하세균 분석 결과 기준초과구역으로는 보육시설 1곳, 유치원 1곳이 각각 2.25, 2.30 log CFU/plate/15 min으로 검출되었고, 그중 유치원 1곳은 장내세균이 1.43 log CFU/plate/15 min로 검출되었다. 이상의 연구결과, 조사 대상 보육시설과 유치원의 일부 식재료는 높은 오염도를 보였으므로 이들 고위험 식재료에 대해서는 납품업체 선정 및 검수 기준 마련과 지도가 필요하다. 조리공정 별로는 비가열조리 및 가열조리 후처리 공정을 거치는 일부음식에 대한 온도관리 및 교차오염 방지 방안의 제시가 필요하며, 미생물 오염도가 높은 식품 접촉 표면에 의한 교차오염을 예방하기 위해서는 세척 및 소독방법의 기준이 제시되어 위생관리 수준을 향상시킬 수 있어야 할 것이다.