• Title/Summary/Keyword: contact center

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Relative Measurement of Differential Electrode Impedance for Contact Monitoring in a Biopotential Amplifier

  • Yoo, Sun-K.
    • International Journal of Control, Automation, and Systems
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    • v.5 no.5
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    • pp.601-605
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    • 2007
  • In this paper, we propose a simple and relative electrode contact monitoring method. By exploiting the power line interference, which is regarded as one of the worst noise sources for bio-potential measurement, the relative difference in electrode impedance can be measured without a current or voltage source. Substantial benefits, including no extra circuit components, no degradation of the body potential driving circuit, and no electrical safety problem, can be achieved using this method. Furthermore, this method can be applied to multi-channel isolated bio-potential measurement systems and home health care devices under a steady measuring environment.

A Compliant Contact Control Strategy for Robot Manipulators with Unknown Environment

  • Kim, Byoung-Ho;Chong, Nak-Young;Oh, Sang-Rok;Suh, Il-Hong
    • 제어로봇시스템학회:학술대회논문집
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    • 1998.10a
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    • pp.20-25
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    • 1998
  • This paper proposes a new compliant contact control strategy for the robot manipulators accidentally interacting with an unknown environment. The main features of the proposed method are summarized as follows: First, each entry in the diagonal stiffness matrix corresponding to the task coordinate in Cartesian space is adaptively adjusted during con-tact along the corresponding axis based on the contact force with its environment. Second, it can be used for both unconstrained and constrained motions without any switching mechanism which often causes undesirable instability and/or vibrational motion of the end effector. Third, the adjusted stiffness gains are automatically recovered to initially specified stiffness gains when the task is changed from constrained motion to unconstrained motion. The simulation results show the effectiveness of the proposed method by employing a two-link direct drive manipulator interacting with an unknown environment.

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Human Skin Safety Test of Green Tea Cell Extracts in Condition of Allergic Contact Dermatitis

  • Kim, Hyun-Kyu;Choi, Sun-Young;Chang, Hui-Kyoung;Baek, Seok-Yun;Chung, Jin-Oh;Rha, Chan-Su;Kim, Beom-Joon;Kim, Myeung-Nam
    • Toxicological Research
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    • v.28 no.2
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    • pp.113-116
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    • 2012
  • Various kinds of positive effects of green tea extracts had been studied for long time which included anti-inflammation, anti-aging, and cardiometabolic effects. Although topical steroid and non-steroidal calcineurin inhibitors may control clinical symptoms of allergic contact dermatitis, some of patients also present allergic reaction to these topical agents. Therefore, we have tried green tea extracts for managing this skin disorder with expectation of anti-inflammatory effect without potential side effects including skin irritation and toxic responses. The toxicity test of green tea extract also did not show any sign of irritation in the skin throughout the test period. Moderate severity of allergic contact dermatitis presented satisfactory clinical outcome at second week follow-up which was final visit of outpatient. This result mean that green tea extract has a positive effect for managing allergic contact dermatitis but its potency and efficacy seem to be so not strong enough to control moderate severity allergy skin lesion. In this pilot study, we were able to conclude that green tea cell extracts might be applied for potential anti-inflammatory soaking without skin toxicity.

Analysis of contact-center lines and PBX based on MCS (MCS 기반의 컨택센터 회선·PBX 용량 분석)

  • Hwang, eui-chul
    • Proceedings of the Korea Contents Association Conference
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    • 2009.05a
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    • pp.652-658
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    • 2009
  • As the rate of personnel expenses of contact center operating costs is the highest, we can reduce operating costs, if we answer a automatic phone call wholly or partially. The MCS(Managed Contact Services) play an important role in cost reduction and work efficiency related with voice self-services. The excellent functions of the MCS are able to implement self-service applications in network connected with effective network routing of the enterprise. The MCS makes a proper consultant rapidly response and process customer calls, improve customer processing services, and consequently increase customer satisfaction. The increase of customer satisfaction lead to improve profits and reduce the cost of building contact center infrastructure. In this paper, we analyze the contact center line capacity and PBX capacity based on the MCS. We can reduce communication costs and personnel expenses by reducing the call shifting need between consultants and rapidly solving customer questions with the MCS.

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Characterization of Contact Surface Damage in a Press-fitted Shaft below the Fretting Fatigue Limit (피로한도 이하에서 발생하는 압입축의 접촉손상 특성)

  • Lee, Dong-Hyong;Kwon, Seok-Jin;Ham, Young-Sam;You, Won-Hee
    • Journal of the Korean Society for Precision Engineering
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    • v.27 no.8
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    • pp.42-47
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    • 2010
  • In this paper, the characteristics of contact surface damage due to fretting in a press-fitted shaft below the fretting fatigue limit are proposed by experimental methods. A series of fatigue tests and interrupted fatigue tests of small scale press-fitted specimen were carried out by using rotating bending fatigue test machine. Macroscopic and microscopic characteristics were examined using scanning electron microscope (SEM), optical microscope or profilometer. It is found that fretting fatigue cracks were initiated even under the fretting fatigue limit on the press-fitted shafts by fretting damage. The fatigue cracks of press-fitted shafts were initiated from the edge of contact surface and propagated inward in a semi-elliptical shape. Furthermore, the fretting wear rates at the contact edge are increased rapidly at the initial stage of total fatigue life. After steep increasing, the increase of wear rate is nearly constant under the load condition below the fretting fatigue limit. It is thus suggested that the fretting wear must be considered on the fatigue life evaluation because the fatigue crack nucleation and propagation process is strongly related to the evolution of surface profile by fretting wear in the press-fitted structures.

A Study on the Super-hydrophobicity of Poly(ethylene terephthalate) Fabric by TiO2 Nano-particles Coating (TiO2 나노입자 코팅에 의한 PET섬유의 초발수성에 관한 연구)

  • Park, Sung-Min;Kwon, Il-Jun;Kim, Ji-Yeon;Kim, Chang-Nam;Yeum, Jeong-Hyun;Yoon, Nam-Sik
    • Textile Coloration and Finishing
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    • v.21 no.1
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    • pp.30-37
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    • 2009
  • Studies on plants such as lotus leaf suggested that dual-scale structure could contribute to super-hydrophobicity. We introduced super-hydrophobicity onto poly(ethylene terephthalate)(PET) fabric with dual-scale structure by assembling $TiO_2$ nano sol. PET fabric was treated with $TiO_2$ sol, water-repellent agent using various parameters such as particle size, concentration. Morphological changes by particle size were observed using field emmission scanning electron microscopy(FE-SEM) and AFM measurement, contact angle measurement equipment. The contact angle of water was about 138.5$^{\circ}$, 125.8$^{\circ}$, 125.5$^{\circ}$ and 108.9$^{\circ}$ for PET fabric coated with 60.2nm, 120.1nm, 200nm and 410.5nm $TiO_2$ particles, compared with about 111.5$^{\circ}$ for PET fabric coated with water repellent. When we mixed particle sizes of 60.2nm and 120.1nm by 7:3 volume ratio, the contact angle of water was about 132.5$^{\circ}$. And we mixed particle sizes of 60.2nm and 200nm by 7:3 volume ratio, the contact angle of water was about 141.8$^{\circ}$. Also we mixed particle sizes of 60.2nm and 410.5nm by 7:3 volume ratio, the best super-hydrophobicity was obtained. In this paper, we fabricated various surface structures to the water-repellent surfaces by using four types of $TiO_2$ nano-particles, and we found that the nanoscale structure was very important for the super-hydrophobicity.

A Study on the Formation and the Tribological Role of Mass Transfers Layers at Rubbing Silver-coated Surface (은 박막이 코팅된 표면에서 물질전이층의 형성 및 그 트라이볼로지적 역할에 관한 연구)

  • Yang, Seung-Ho;Kong, Ho-Sung;Yoon, Eui-Sung;Kim, Dae-Eun
    • Proceedings of the Korean Society of Tribologists and Lubrication Engineers Conference
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    • 2002.05a
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    • pp.45-52
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    • 2002
  • The tribological role of mass transfer layer was studied with silver coatings under various ranges of load and sliding speed. Silver coating was performed with a functionally gradient coating method. Tests were performed in dry sliding conditions, using a ball-on-disk contact configuration, at the load of 0.0196-17.64 N and the sliding speed of 20-1,000 mm/s in ambient air. Optical microscope and EPMA analyses showed that contact surfaces were covered with the mass transfer layers of agglomerated wear particles depending upon the contact conditions, and they greatly influenced the tribological characteristics of the surfaces. However, the formation of mass transfer layer was suppressed as the sliding speed increased, and above a critical sliding speed, no mass transfer layer was able to form. For building up a general framework of tribological behavior of the coated silver films, all test data were summarized on a map whose axes are contact pressure and sliding speed.

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The effect of 3-mercapto-5-nitro-benzimidazole (MNB) and poly (methyl methacrylate) (PMMA) treatment sequence organic thin film transistor

  • Park, Jin-Seong;Suh, Min-Chul;Jeong, Jong-Han;Kim, Su-Young;Mo, Yeon-Gon
    • 한국정보디스플레이학회:학술대회논문집
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    • 2006.08a
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    • pp.1174-1177
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    • 2006
  • A bottom contact organic thin film transistor (OTFT) is fabricated with an organic double-layered gate insulator (GI) and pentacene. The PMMA and MNB layers are treated on gate insulator and source/drain (S/D, Au) before depositing pentacene to investigate device properties and pentacene growth. The sequence of surface treatment affects a device performance seriously. The ultra-thin PMMA (below 50A) was deposited on organic gate insulator and S/D metal by spin coating method, which showed no deterioration of on-state current (Ion) although bottom contact structure was exploited. We proposed that the reason of no contact resistance (Rc) increase may be due to a wettability difference in between PMMA / Au and PMMA / organic GI. As a result, the device treated by $PMMA\;{\rightarrow}\;MNB$ showed much better Ion behavior than those fabricated by $MNB\;{\rightarrow}\;PMMA$. We will report the important physical and electrical performance difference associated with surface treatment sequence.

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Evaluation of Mechanical Characteristic and Residual Stress for Railway Wheel (철도차량 차륜의 기계적 특성 및 잔류응력평가)

  • Seo, Jung Won;Kwon, Suk Jin;Lee, Dong Hyeong;Jun, Hong Kyu;Park, Chan Kyeong
    • Journal of the Korean Society for Precision Engineering
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    • v.31 no.9
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    • pp.783-790
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    • 2014
  • Railway wheels and axles are the most critical parts of the railway rolling stock. The wheel carry axle loads and guide the vehicles on the track. Therefore, the contact surface of wheel are subjected to wear and fatigue process. The wheel damage can be divided into three types; wear, contact fatigue failure and thermal crack due to braking. Therefore, in the contact surface between the wheel and the rail, the materials are heat treated to have a specific hardness. The manufacturing quality of the wheel have a considerable influence on the formation of tread wear and damage. Also, the residual stress on wheel is formed during the manufacturing process is one of the main sources of the damage. In this paper, the mechanical characteristic and the residual stress according to wheel material have been evaluated by applying finite element analysis and conducting mechanical tests.

A Study on the Optimization of Interfacial Pressure for the Stress Relief Cone in the Ultra-High Voltage Level Prefabricated Type Joint Box (초초고압 CV Cable용(用) 조립형 직선 접속함에서의 Stress Relief Cone 계면압력 최적화에 관한 연구)

  • Baek, J.H.;Baek, S.Y.;Lee, S.K.;Huh, G.D.;Park, W.K.
    • Proceedings of the KIEE Conference
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    • 1998.07e
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    • pp.1614-1616
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    • 1998
  • Insulation performance of major components of prefabricated joint such as epoxy insulation unit and premolded rubber cone are guaranteed by material selection design and proper manufacturing. On the other hand insulation performance of the interfaces between the premolded rubber cone and the epoxy insulation unit and the cable insulation is maintained by keeping the premolded rubber cone to close contact with such insulation by spring. Electric characteristics of a interface depend on the contact pressure, but the required characteristics are assured so far as a proper contact pressure is maintained. In this report, the interfacial pressure by pressure sensors both in the early stage and after heating cycle were measured and the simulation by FEM program were presented. The comparison of these two results show that interfacial pressure could be controlled optimally by changing the spring length and lubricant state of the interface.

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