• Title/Summary/Keyword: concept relationships

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The Effect of Service Quality on Customer Satisfaction & Loyalty in Retail Shop (소매업에서 서비스품질이 고객만족 및 고객애호도에 미치는 영향)

  • Baek, Jong-Hyun;Yoon, Young-Jin;Ji, Sung-Gu
    • Journal of Korean Society for Quality Management
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    • v.28 no.2
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    • pp.211-241
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    • 2000
  • Service quality is the most well known concept in service company. But, it is not dearly defined yet. This is due to the service property itself. Finding the appropriate rates is so hard working job. The purposes of this study are finding the raters on retail shop, identifying the relationships among the raters and clarifying the customer attribute. To attain the purposes, We developed the rates that are especially adopted to the retail shop. And empirically test the relationships among service quality, customer satisfaction and customer loyalty. Also, to clarify the intension and behavior of customer, we classify the types of customer loyalty and set the 4 type group. We revealed the gap between groups that have different properties.

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The Application of the Simple System Model Analysis to the Housewives분 Study (단순체계모델의 단순기능분석을 적용한 주부연구의 쟁점)

  • 김선미;송혜림;이승미
    • Journal of Family Resource Management and Policy Review
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    • v.5 no.1
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    • pp.141-150
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    • 2001
  • This study applicates one of the five elaborated functional analyses of Piotr Stztompka to the housewives’study. The four general assumptions of plurality, wholeness, integration and boundary of the simple system issue the eight specific solutions; reciprocity, exploitation, consensus, conflict, dependence, autonomy, isolation and structural context of the relationships among the various elements of the system. From the eight specific assumptions of the housewives’studies, we have found that many managerial subsystem studies see the housewives’relationships to other elements in their reciprocity, concensus, dependence and isolation characteristics. If the assumptions of autonomy and structual context are used to this kind of study, we can understand the housewives’problem and potential but as an active subject of their humanlives, not as a simply passive primary manager of the family, and we can find a new concept of the development to change the housewives’quality of life.

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Correlation of Piezocone Dissipation Results and Compression Index (피에조콘 소산결과와 압축지수의 상관관계)

  • Park, Young-Hwan;Kang, Beong-Joon;Lee, Jun-Hwan
    • Proceedings of the Korean Geotechical Society Conference
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    • 2008.10a
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    • pp.1204-1211
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    • 2008
  • Compression index is one of the important characteristic numbers in soft soil engineering. Since 1940's, many researchers have suggested various practical solutions to define the compression index of clay using other soil properties. But, these results are only can give us an outline of soft soil behavior. In this study, the relationships between pore water pressure dissipation test results and compression index were suggested using comparison results of both tests. This relationships are based on basic concept of consolidation phenomena, essential difference between pore water pressure dissipation test and consolidation test, and disagreements between theoretical time factor and real time factor. To identify proportional factor of proposed equation, Geotechnical investigation results of Kwang-Yang(KY) site and Busan New Port(BN) site were used. The proportional factor was 0.0031 from 20 to 50% of consolidation rate where correlation parameter($R^2$) is 0.9051.

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A Quantitative Study of Influencing Factors on Crowd Participation in a Crowdsourcing Project for Consumer Product Design

  • Tran, Tuananh;Park, Joon Young
    • Industrial Engineering and Management Systems
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    • v.14 no.4
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    • pp.325-334
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    • 2015
  • Nowadays, crowdsourcing has become a popular concept and is widely used in many social, economical and technological areas. For consumer product design, crowdsourcing is implemented extensively with many cases. Although there has been a lot of research on the application of crowdsourcing for product design, the big picture of how factors influence the participartion of individuals from the crowd in a crowdsourcing project for product design has not yet been understood. This paper aims to investigate the relationships of crowd participation and influencing factors including: process, product, and reward. To do this, we conducted a survey on a crowd of engineering individuals and analyzed the collected data with data mining techniques. Main findings include the relationships of crowd participation versus process, product, and reward factors as well as regression models to predict crowd participation.

A Study of the Relationships Between Daily Life Stress, Self-efficacy and University Student Life Adjustment

  • Lee Young Whee;Lee Young Ja
    • Journal of Korean Academy of Nursing
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    • v.35 no.4
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    • pp.664-671
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    • 2005
  • Purpose. This correlation study was undertaken to examine the relationships between daily life stress, self-efficacy and university student life adjustment and to analyze the self-efficacy affecting that university student life adjustment. Methods. 265 university students were recruited from several participating required undergraduate classes. They were surveyed as the subject of this study. Data collection was conducted through the use of questionnaires. Results. The university life adjustment level showed a maximum score of 9 with the mean score 5.22. A negative correlation was found between daily life stress and university life adjustment. Also, there was positively correlation between self-efficacy and university life adjustment. Self-efficacy and daily life stress accounted for $23\%$ of the variance in university student life adjustment. Conclusion. According to the results, self-efficacy is a useful concept in helping overall university life adjustment. Therefore, university student consultation office or nurse should consider the program based on self-efficacy in order to help university students to better adapt to university life.

The Relationships between Clothing Involvement, Fashion Innovativeness, and Fashion Opinion Leadership (의복관여와 유행혁신성, 유행의견선도력과의 관계)

  • 조필교
    • Journal of the Korean Home Economics Association
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    • v.34 no.5
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    • pp.223-234
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    • 1996
  • This paper intends to examine the relationship between the consumer's enduring involvement toward clothing product, fashion innovativeness, and fashion opinion leadership. Specific purposes of the study are: 1) to identify dimensions of the enduring involvement toward clothing based on the theoretical framework; 2) to find out the effects of clothing involvement on fashion innovativeness and fashion innovativeness,m fashion opinion leadership, and demographic variables. The Likert Type questionnaires were used to measure clothing involvement, fashion innovativeness, and fashion opinion leadership. Samples of 389 women(college students, career women, housewives) living in Taegu area were analyzed by factor analysis, Pearson's correlations, t-test, and multiple regression analysis. Main results of the study are as follows: 1) Concept of the enduring involvement toward clothing is composed of five dimensions: fashion, importance, pleasure, self-expression, and perceived buying risk. 2) The clothing involvement is found to have significant influences on fashion innovativeness and fashion opinion leadership. 3) The relationships between the clothing involvement, age, educational level, and marital status are found to be statistically significant.

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Application of Fractal Geometry on the Static Growing Crack of STS316 CT Specimen with a Side Groove (측면 홈을 가지는 STS316 CT시험편의 정적 성장균열에 대한 프랙탈 기하학의 응용)

  • Yun, Yu-Seong;Kwon, Oh-Heon
    • Journal of the Korean Society of Safety
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    • v.17 no.4
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    • pp.38-44
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    • 2002
  • The application of fractal concept provides an useful method in the study for the quantitative analysis of irregular variations like the fracture surfaces and crack profiles. Fractal curves have characteristics that represents a self-similarity based on the fractal dimension. The fractal dimensions were obtained by the box counting method. In this report, we obtained the nearly stable fractal dimensions of fracture crack profiles for STS316 with CT specimen as the crack advances and the relationships between crack length and fractal dimension. Moreover fractal fracture parameter that corresponds to J-R curve is shown by the relationships between fractal dimension and crack extension. From the results, we concluded that crack extension of high toughness material also shows the fractal characteristics, which can be used in order to evaluate the crack life precisely.

Understanding and Modelling Brand Equity

  • Martensen, Anne;Gronholdt, Lars
    • International Journal of Quality Innovation
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    • v.4 no.2
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    • pp.73-100
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    • 2003
  • The most successful companies today are said to have strong brands. But what is a strong brand\ulcorner What makes a brand strong\ulcorner How do we build a strong brand\ulcorner This paper develops a customer-based brand equity model to help address these important questions. The developed model is a cause-and-effect model linking customer-brand relationships to rational and emotional brand associations, as well as rational and emotional brand evaluations. The customer-brand relationships are characterized by loyalty, based on both behaviour and attitude. As branding is a very complex concept, it is important to determine which of the many branding elements should be included in the model. This paper discusses why a given aspect is important for a brand's equity and which relations exist between the included variables from a theoretical perspective. The model provides insight into the creation of a brand's equity and can thus be used in the brand management process to achieve brand excellence.

An Implementation of an Courseware Authoring Tool Using a Concept based Courseware Representation Method (개념 기반의 코스웨어 표현 방법과 이를 이용한 인터넷 기반의 코스웨어 저작 도구의 구현)

  • Kim, Man-Seok;Kim, Chang-Hwa
    • The Journal of Korean Association of Computer Education
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    • v.5 no.2
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    • pp.39-48
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    • 2002
  • It is general that the ICAI(Intelligent Computer Assisted Instruction) consists of 4 modules. Export module, Teacher module, Student module and Interface module. In each module construction, there should be some rules to control strategies efficiently and systematically that are related to the texts and assessment instruments, assessment results and evaluation, feedback, etc. It is necessary to use a method to classify the curriculum into sections with units and to represent the identified relationships between them. These relationships are available to all the process of learning, assessment, evaluation and feedback. In this paper, we propose the method to represent these units and relationships as a graph. In addition, we implement an internet-based courseware authoring tool to support the environment in which several expert can construct concurrently the courseware with cooperation between them.

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The Relationships among Uncertainty, Appraisal of Uncertainty, Depression, Anxiety and Perceived Health Status in Patients with Atrial Fibrillation (심방세동 환자의 불확실감, 불확실감의 평가, 우울, 불안, 주관적 건강지각 간의 관계)

  • Kang, Younhee
    • Korean Journal of Adult Nursing
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    • v.17 no.2
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    • pp.230-238
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    • 2005
  • Purpose: The purposes of this study were to explore the concept of uncertainty and to examine the relationships among uncertainty, appraisal of uncertainty, depression, anxiety, and perceived health status in patients with atrial fibrillation. Method: The study utilized a descriptive correlational survey design using a face to face interview method. A convenience sample of 49 subjects were recruited from K university hospital over 8 months. The data were analyzed by t-test, ANOVA, Pearson correlation and partial correlation analysis. Results: 1) Subjects perceived with moderately high uncertainty(M=65.98); moderate physical health(M=39.80), mental health(M=47.38), and general health(M=2.94); moderate anxiety(M= 44.78); and slightly low depression(M=15.33). 2) There were significant differences in uncertainty by gender and education. 3) Uncertainty and danger appraisal were significantly correlated(r=.32, p=.03) while the uncertainty was not associated with opportunity appraisal. 4) Uncertainty was significantly correlated with mental health(r=-.31, p=.04), anxiety(r=.38, p=.01), and depression(r=.37, p=.01). Conclusion: This study was the first trial to explore uncertainty and to examine the relationships among its associated factors in Korean patients with atrial fibrillation. Thus, based on the findings of this study, directions for nursing practice and further nursing research for patients with atrial fibrillation were suggested.

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