• Title/Summary/Keyword: client services

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치과의료기관 방문시 불만처리서비스에 대한 의료소비자의 평가 (Client Services Evaluation in Dentistry Sector)

  • 한지형;김진
    • 한국치위생학회지
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    • 제3권2호
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    • pp.209-220
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    • 2003
  • The purpose of this study was to examine how clients who visited dental institutions perceived client services, what sorts of client services were provided to them and to what extent they were satisfied with them. It's ultimately meant to seek ways to enhance and enlarge client services. A survey was conducted on 379 residents who used dental institutions in Seoul and Gyeonggi provinces, and the findings of this study were as follows: 1. 64.6 percent of the people investigated weren't aware of client services, and 33.0 percent viewed them as part of medical services. 77.5 percent had grievances about dental institutions they'd ever used. 2. The biggest complaint was that the dental treatments they received weren't covered by the dental insurance. As for how to solve their grievances, the largest group of them told the employees of the dental institutions about their complaints or didn't use them again. When asked whether the dental institutions took any steps to get rid of their grievances, the greatest group replied they had no idea. and the second largest group answered they took no measure. 3. By age and educational level, those who were in their 60s and up and stopped at elementary school were best cognizant of client services. Among client service variables, they were most satisfied with how the employees handled their complaints, and as to overall satisfaction, their willingness to revisit ranked highest. 4. Concerning connections among client service awareness, service variables and overall satisfaction level, their awareness of client services had a positive correlational relationship with every service variable and satisfaction level. Among the service variables, prompt client services and employee attitude were positively correlated to overall satisfaction level, but service procedure, facilities and information services exercised little impact on that. 5. As for what factors affected their content with client services, their client service awareness was identified as one of the important factors to influence their use of dental institutions, the outcome of their visit and their willingness to revisit. The above-mentioned findings suggested that dental institutions should strengthen publicity activities to inform people of client services, and encourage them to express their grievances. In addition, they should take an immediate action to remove their complaints, and try to get a successful feedback to offer higher-quality medical services and customer-oriented services.

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웹 서비스 동적 연동을 위한 클라이언트 에이전트 프레임워크 (A Client Agent Framework for Dynamic Connection with Web Services)

  • 박영준;이우진
    • 정보처리학회논문지A
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    • 제16A권5호
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    • pp.339-346
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    • 2009
  • 일반적으로 웹 서비스에 접속하기 위해서는 .NET 또는 자바 런타임 등의 무거운 프레임워크를 사용하여야 한다. 이러한 프레임워크들은 기본적으로 PC 급 이상의 리소스를 가진 경우에 사용할 수 있으므로 센서 노드와 같이 제한적인 리소스를 가진 경우에는 웹 서비스를 사용할 수 없다. 이 논문에서는 이러한 클라이언트 노드에서 웹 서비스를 사용할 수 있는 클라이언트 에이전트 프레임워크를 제안한다. 클라이언트 에이전트 프레임워크는 충분한 리소스를 가진 제 3의 서버에서 관리되며, 실제 클라이언트 노드는 에이전트 서버에 접속하여 해당 클라이언트 에이전트의 웹 서비스 연동 기능을 이용한다. 클라이언트 에이전트는 클라이언트 요청 시에 WDSL 정보를 활용하여 동적으로 생성된다. 이러한 웹 서비스 연동 방법을 이용하면, 센서 노드나 모바일 단말에서 최소의 리소스로 웹 서비스를 연동할 수 있으므로 다양한 유형의 서비스를 구현할 수 있다.

다문화가족지원센터 이용자 만족도 척도 개발 (The Development of a Client Satisfaction Questionnaire on Multicultural Family Support Services)

  • 김경은;임정하;강복정;조은영
    • 아동학회지
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    • 제37권3호
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    • pp.95-110
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    • 2016
  • Objective: The purpose of this study was to develop and examine the psychometric properties of the Client Satisfaction Questionnaire on multicultural family support services. Methods: The Client Satisfaction Questionnaire was designed to address key elements of the client's satisfaction with the services (i.e., family education, gender equality education, human right education, and social integration education) provided for multicultural families. The nationwide data were collected from 5,335 clients who participated in family education, 4,582 clients who participated in gender equality education, 4,777 clients who participated in human right education, and 5,547 clients who participated in social integration education at the multicultural family support center. Results: In general, the psychometric properties of the Client Satisfaction Questionnaire were satisfactory. Specifically, social validity was supported by 13 professors and local multicultural service center professionals and construct validity was tested and confirmed using a series of exploratory and confirmatory factor analyses. The split-half reliability and internal consistency of the questionnaire were also highly acceptable. Conclusion: The sound psychometric properties of the Client Satisfaction Questionnaire indicates that the it can be a useful tool for evaluating client satisfaction with the services provided by multicultural family support centers.

A Step towards User Privacy while Using Location-Based Services

  • Abbas, Fizza;Oh, Heekuck
    • Journal of Information Processing Systems
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    • 제10권4호
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    • pp.618-627
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    • 2014
  • Nowadays mobile users are using a popular service called Location-Based Services (LBS). LBS is very helpful for a mobile user in finding various Point of Interests (POIs) in their vicinity. To get these services, users must provide their personal information, such as user identity or current location, which severely risks the location privacy of the user. Many researchers are developing schemes that enable a user to use these LBS services anonymously, but these approaches have some limitations (i.e., either the privacy prevention mechanism is weak or the cost of the solution is too much). As such, we are presenting a robust scheme for mobile users that allows them to use LBS anonymously. Our scheme involves a client side application that interacts with an untrusted LBS server to find the nearest POI for a service required by a user. The scheme is not only efficient in its approach, but is also very practical with respect to the computations that are done on a client's resource constrained device. With our scheme, not only can a client anonymously use LBS without any use of a trusted third party, but also a server's database is completely secure from the client. We performed experiments by developing and testing an Android-based client side smartphone application to support our argument.

A Study of the Reliability of Web Services using Client Sides Errors

  • Lee, Sang-Bock;Kim, Mal-Suk
    • Journal of the Korean Data and Information Science Society
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    • 제14권2호
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    • pp.217-221
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    • 2003
  • Modeling the reliability of distributed systems requires a good understanding the reliability of the components. For thousands of web users, competitiveness in web services means a successful presence on the web. Failure rates for the presence of a web site are considered on client sides errors using RFC2068. Data were collected from some host via the internet.

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MS .NET 기반 서버와 Apache AXIS 기반 클라이언트 간의 웹 서비스 데이터 호환성 실험 (Web Services Data Compatibility Test between MS .NET Server and Apache AXIS Client)

  • 정승화;신영미;유초롱
    • 대한전자공학회:학술대회논문집
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    • 대한전자공학회 2006년도 하계종합학술대회
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    • pp.221-222
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    • 2006
  • Today, Web Services is very well-known as a middle-ware that can inter-communicate between many different program languages. This paper test web services by implementing two different web services platforms which are MS .NET based server and Apache AXIS based client. Those platforms have different data structure/process, and they could not give the developer seamless data compatibility through web services. However we confirmed that handling data, by some data transforming rules, web services can successfully inter-communicate between MS .NET based server and Apache AXIS based client.

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일 병원의 의료 이미지 향상을 위한 조사 연구 (A Study for Enhancing the Image of Medical Services in a Hospital)

  • 최병순
    • 대한간호
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    • 제34권4호
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    • pp.83-91
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    • 1995
  • The purpose of this study was to investigate client's satisfaction and to promote the image of medical services in the hostpital. It is important to identify how client is satisfy with the medical services for the image of hospital. The study was done on population group of 334 patients and their families who had been admitted to the Shospital in Seoul from July 15 to July 31. 1995. Data was collected by questionnaires on all steps of the research. Subjects were instructed to rate the 5 point likert type scale on items. 328 questionnaires returned and were used for this analysis. The results were summarised as follows: 1. The charcteristics of the subjects were as follows; the age group of 20-39 years was 61.0%. For academic background. 51.2% were graduated from high school and 28.7% were graduated from College. 2. The average scores for the services rendered were as follows; a) Satisfaction on nursing services 3.75 b) Satisfaction on kindness of hospital workers 3.55 c) Satisfaction on medical services 3.36 d) Satisfaction on environmental elements 3.19 e) Satisfaction on diet for the patients 3.18 3. The lowest score of client's satisfaction on each area shown in this study is as follows; a) Doctors explain result of tests and patient's home management 3.23 b) Nurses are eager to resolve client's problem 3.47 c) In environmental elements. toilets. roomtemperture. diet. store 2.81-2.91

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다양한 클라이언트 요청율에 적용가능한 주문형 비디오 스트리밍을 위한 동적 스킴 트랜지션 기법 (Dynamic Scheme Transition for On-Demand Video Streaming Adaptable to Variable Client Request Rate)

  • 김현주;염현영
    • 한국정보과학회논문지:컴퓨팅의 실제 및 레터
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    • 제12권3호
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    • pp.149-159
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    • 2006
  • 네트워크를 통한 주문형 비디오 스트리밍 서비스를 제공하기 위해서는 클라이언트의 서비스 요청이 많은 비디오 뿐만 아니라 서비스 요청이 적은 비디오에 대한 서비스도 효율적으로 제공할 수 있어야 한다. 본 논문에서는 클라이언트의 다양한 서비스 요청율에 대해 동적으로 서비스 스킴을 변환시켜가면서 클라이언트의 QoS를 비슷한 수준으로 유지시키고 효율적으로 서비스를 제공할 수 있도록 하는 동적 비디오 스트리밍 기법을 제안한다. 클라이언트의 서비스 요청이 적을 때는 휴리스틱 기법에 의해 서비스를 제공하고 서비스 요청이 많을 때는 주기적 방송(Periodic Broadcasting)기법 중 Striping Broadcast를 사용하여 서비스를 제공한다. 서버는 사용하는 채널 수로 클라이언트 요청율의 변화를 감지하며 이에 따라 더 효율적인 기법으로 서비스 스킴을 전환한다. 이 같은 스킴 트랜지션(scheme transition)에 대해 서비스 요청율을 변화시킨 것과 현재 스트리밍 서비스를 제공하고 있는 업체에서 얻은 트레이스를 통해 시뮬레이션을 수행하였으며 합당한 수준의 성능이 나옴을 확인할 수 있었다.

농어촌 지역의 대상자 중심 통합방문형 간호서비스 모형 개발 (The Development of Client-centered and Integrated Home Nursing Care Model in Rural Areas)

  • 양숙자;한영란;함옥경;이건아;김서현;하재영
    • 한국보건간호학회지
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    • 제35권1호
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    • pp.5-18
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    • 2021
  • Purpose: This study aimed to develop a client-centered integrated home nursing care model for rural areas by analyzing public health nursing, hospital-based home care services, and long-term nursing care in Korea. Methods: The literature review performed included data from the National Assembly Library, DBpia, RISS, and KISS, Google Scholar, the Ministry of Government Legislation, Statistics Korea, and the Ministry of Health and Welfare. Results: The client-centered and integrated home nursing care model in a rural area was opened as the Home Nursing Care Center in a public health center operating directly or on consignment. This model provides both a hospital-based home care services as well as long-term care, in accordance with the health status of the client and difficulty of nursing services. Moreover, the nurse who worked in a sub-organization (Centers for Supporting Healthy Living, Public Health Units, and etc.) of the public health center as care coordinator and case manager facilitates to connect home nursing care services and social welfare services. Conclusions: Our data indicates that the client-centered integrated home nursing care model in rural areas effectively combines professional services, regional accessibility, and social welfare services.