• 시큐리티연구
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• 제42호
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• pp.335-360
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• 2015

경찰은 대중에게 공공서비스를 제공하는 집단이다. 경찰서비스의 영역은 법집행과 시민의 문제를 최소화시켜 그 관계를 개선시키는데 초점이 맞춰져 있다. 시민과의 관계 개선을 위해 경찰 조직은 자신들의 역량을 사용할 필요성이 제기되고 있다. 본 연구에서는 경찰이 제공하는 대민 서비스 품질, 경찰이 실시하고 있는 지역순찰, 지역 주민이 가지고 있는 범죄에 대한 두려움이 경찰-시민 관계와 시민-시민 관계에 어떻게 영향을 주는지 실증적으로 분석해 보았다. 371개의 자료를 이용한 실증분석결과 대민 서비스 품질, 지역순찰, 범죄에 대한 두려움, 경찰-시민 관계, 시민-시민 관계에서 경찰-시민관계와 시민-시민 관계 사이를 제외한 모든 인과모형에서 유의미한 결과를 도출하였으며, 실증분석 결과를 토대로 시사점을 제시하였다.

• 한국인공지능학회지
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• 제11권2호
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• pp.29-38
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• 2023

The purpose of this study is to explore how citizens perceive application of the metaverse platforms for city marketing and investigate factors that affect overall attitude for citizen relationship management in the public sector. In particular, this study investigates the following: i) how factors including perceived city brand value, public service, emotional value, experience, personalization, economic value, social value, and cultural value on overall attitude and ii) how overall attitude affects intention to use of metaverse for the public sector and citizen satisfaction. This study conducted an online survey with the assistance of a well-known research firm. This study applied factor, ANOVA, and regression analysis to test hypotheses. The results found that effects of perceived city brand value, emotional value, information, economic value, social value, and cultural value on overall attitude toward metaverse application for the public sector showed significance. The results provide managerial and policy implications for the public sector on how to apply metaverse to provide public services and enhance engagement with citizens. The results also provide implications which aspects should be considered to enhance citizen relationship management and to build the better city brand value by applying metaverse.

• 한국전자통신학회논문지
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• 제9권8호
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• pp.875-882
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• 2014

본 논문은 u-방범서비스와 유용성 및 시민만족의 관계에 대한 연구이다. 독립변수로 u-방범서비스요인을, 매개변수로 유용성을, 종속변수로 시민만족으로 구성하였다. SPSS 18.0을 이용하여 요인분석, 신뢰도분석, 다중회귀분석, 경로분석을 실시하였다. 결과는 다음과 같다. 첫째, u-방범 서비스 요인이 유용성에 정적 영향을 미친다. 즉, '공공안전', '시스템품질', '서비스품질' 활동이 잘 이루어질수록 유용성은 높다. 둘째 u-방범 서비스 요인이 시민만족에 정적 영향을 미친다. 즉, '공공안전', '시스템품질', '서비스품질' 활동이 잘 이루어질수록 시민만족은 높다. 셋째, 유용성이 시민만족에 정적 영향을 미친다. 즉, "경제유용성", "안전유용성"이 향상될수록 시민만족은 높다. 넷째, u-방범 서비스는 유용성 및 시민만족에 직간접적인 영향을 미친다. 즉, 유용성은 u-방범 서비스와 시민만족을 매개하는 중요한 변수이다.

• 산경연구논집
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• 제13권3호
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• pp.13-24
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• 2022

Purpose: The purpose of this paper is to investigate key factors that affect customer dissatisfaction on public transportation system by highlighting the necessity of citizen participation and improved management of advanced technology for sustainability. Research questions applied in this study include following; i) how are factors on dissatisfaction related to types of transportation modes; ii) how do perceived proposed factors affect citizen dissatisfaction; iii) how do the improvement of public transportation service affect the level of expected satisfaction; and iv) how do expected satisfaction affect policy agreement and government trust. Research design, data and methodology: For qualitative research, civil opinions were collected and chi-square analysis was applied using keywords. For quantitative research, online survey was collected and factor and multiple regression analyses were applied. 3) Results: This study found that efficiency of operation system and safety on dissatisfaction showed significant in all three public transportation modes. This study found that perception of government policy and trust on government will increase as expected satisfaction increases. Conclusions: This study provides managerial and policy implications on society and policy makers by addressing necessity of improving strategies for public transportation system with the consideration of citizen relationship management and sustainable development.

• Journal of Contemporary Eastern Asia
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• 제14권2호
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• pp.45-55
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• 2015

This article assesses factors that affect the ability of local fire branch heads in Taiwan to mobilize volunteer organizations in local emergency responses. Data from a survey of local fire branch heads in Taiwan is analyzed by using an OLS model to test three hypotheses regarding the relationship between the dependent variable, perceived ability to mobilize volunteer organizations in emergency response, and three explanatory variables: organizational capacity, quality of communication, and the quality of citizen engagement ex-ante to emergency response. The model indicates a positive relationship between the ability to mobilize volunteer organizations in emergency response, the quality of communications, and the quality of citizen engagement in preparedness. The research suggests that local fire branch heads and volunteer organizations should begin the process of emergency response mobilization in the preparedness stage. The quality of the citizen engagement in preparedness stages should increase the ability of local fire branch managers to mobilize external resources in emergency response.

• 한국조경학회지
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• 제30권5호
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• pp.66-77
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• 2002

The purpose of this paper is to study the relationship between the sense of place attachment and citizen participation in urban park management. This case study focuses on the 'Shim-Teo' Children's Park in DongDaeMun-Gu in Seoul. This study used questionnaires. The data was collected from June 24 to 26, 2002 from a random sampling of visitors to the park who were over twenty years old. Final analysis utilized a total of 83 samples from the 91 respondents. This suey included Questions on Place attachment and the sense of the citizen participation. The results of this study can be summarized as follows; 1. For citizen participation in urban park management, it showed that the more respondents had a sense of the place attachment, the more they had a sense of responsibility for citizen participation in urban park management. The significant difference of the sense of the citizen participation between the two groups was their sense of place attachment. 2. For respondents reasons not to participate in park management, there was a tendency that the less respondents had a sense of place attachment, the more they answered that 'they have no idea how to participate in park management' and 'they have no time to participate in park management'. And the significant difference in the sense of citizen participation between the two groups was the place attachment. 3. It was shown that the respondents sense of citizen participation in urban park management was directly related to their sense of place attachment to the park. It was also shown that the reasons which dissuaded them from participating in urban park managements were other factors.

• 한국언론정보학보
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• 제53권
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• pp.73-99
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• 2011

이 연구는 사회 감시견과 상호작용성의 차원에서 살펴 본 기자 블로그의 저널리즘적 특성이 전문기자 블로그와 시민기자 블로그 간에 어떻게 다르게 나타나는지를 비교 분석하였다. 사회의 감시견은 블로그 콘텐츠의 연성화 정도와 내용에 반영된 언론과 정부와의 관계의 측면에서 분석하였고, 상호작용성은 댓글 분석을 통해 규명하였다. 분석대상은 대표적인 시민기자 신문인 <오마이뉴스>와 이와 유사한 이념적 지향성을 지닌 <한겨레>의 전문기자 블로그다. 분석 결과, <오마이뉴스> 시민기자 블로그의 게시물이 <한겨레> 전문기자 블로그 게시물 보다 연성뉴스를 더 많이 다루고 있었으나 정부와 상호 비판적인 견제관계를 유지하는 경향이 상대적으로 강하게 드러나 시민기자 블로그와 전문기자 블로그가 서로 다른 측면에서 사회 감시견의 특성을 보여준다는 사실이 드러났다. 그리고 기자 블로그 게시물에 달린 댓글을 분석하여 파악한 상호작용성은, 댓글의 단순한 상호작용은 <오마이뉴스>에서 더 활발하게 이루어졌으나, 소통적 상호작용은 <한겨레>에서 더욱 강하게 나타난다는 결과를 얻었다.

• International Journal of Contents
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• 제17권4호
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• pp.46-51
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• 2021

This pilot study examined the contribution of citizen science approach to the datification of factors influencing the progress of cognitive health of the older adults. Newspapers were reviewed and FGIs of field workers at a Day Care Center gathered relevant data from citizen. Two questions were put forward; whether new factors are drawn from citizen knowledge; if yes, whether they represent a new type of data. 'Aesal', personality of the older adults with dementia is noted as a new dementia affecting factor. The data on personality also present a new challenge for scientific measurement. The relationship between personality or psychology of the older adults and the risk of getting dementia has been a research field for a long time, yet the impact of personality on the progress of dementia has not been examined scientifically. Because of communication difficulties with the older adults with dementia, new types of indicators and new ways of measurements thus need to be developed.

• 분석과 대안
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• 제7권2호
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• pp.7-33
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• 2023

Extant literature has emphasized the role of citizen participation in creating a successful smart city. However, previous works are lacking in a systematic analysis of the specific mechanisms by which citizen participation makes a positive impact on smart city projects. We attempt to bridge the gap by focusing on the role of the living lab, a citizen-driven mechanism that has used innovative ideas, new technologies, and cooperation with various participants to address local problems. As co-creation is the common ground for smart cities and living labs in terms of citizen participation, we provide a theoretical framework in which the notion of co-creation mediates smart cities and living labs. To examine the living lab's effect of co-creation on smart cities, we conduct a comparative case study of two Northeast Asian cities: Taipei and Busan. We explore (1) the factors behind the different outcomes in these two cities, despite many similarities that might affect smart cities' effectiveness, and (2) the relationship between smart cities and living labs and how to systematically understand the interaction between the two. We find that living labs have played a key role in making Taipei's smart city projects effective and successful, which allows the city to keep showing a high level of performance. In contrast, citizens could not find channels to participate in such projects in Busan. We conclude that the living lab explains why the smart cities in Busan have been less successful than in Taipei.

• 융합정보논문지
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• 제9권3호
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• pp.112-119
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• 2019

본 연구는 시민옹호인이 발달장애인과 만남 속에서 어떠한 옹호 역할을 수행하고 있다고 인식하는지 살펴보았다. 시민옹호란 사회적으로 취약한 이들을 대신하여 시민이 옹호하고 대변하는 활동을 의미한다. 본 연구에서는 발달장애인과 함께한 시민옹호인 13인을 4개 그룹으로 나누어 포커스집단면접을 실시하였고 시민옹호인의 역할 개념을 분석하였다. 4개의 대주제와 9개의 하위주제로 구분되었는데, '당사자의 자기변화 이끌기', '당사자의 권한회복하기', '당사자와 한편 되어주기', '당사자의 세상크기 넓히기'의 대주제와 "자기(욕구)문제 인식하고 해결하게 하기', '말하는 역할 부여하기', '서비스 이용관계 주도권 회복하기', '기존(가족, 이웃)관계 속 권한 회복하기', '금전피해 방지하기', '대신 말하기', '공감하고 탄원하기', '지역사회 변화 촉진하기', '당사자의 세상 크기 조금 넓히기' 의 소주제가 도출되었다. 이를 토대로 예방적 옹호로서의 시민옹호, 시민옹호와 전문적 옹호체계의 상보적 관계, 자원봉사 및 활동지원과 시민옹호의 차이점, 시민옹호 사업을 위한 고려사항을 논의하였다.