• Journal of Korean Society of Industrial and Systems Engineering
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• v.32 no.1
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• pp.137-146
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• 2009

Researches on after-sales quality have centered on home electric appliances, figuring out how factors influencing after-sales service quality are causally related to customer's behavioral intentions, via consumer satisfaction as an intermediary parameter In most cases of after-sales service in home electric appliances, upon customer's request, service agents make a visit to where the appliance is installed, and check the product and do repairs. However, in case of a small portable device such as a cell phone, which people carry around at all times, most of the times customers themselves show up at the after-sales center, and demand a check-up and repairs. The main difference here is that the after-sales services are provided when a product can no longer perform its basic function and customer dissatisfaction is already up. In this case, the basic function of a product corresponds to must-be factor according to Kano model. The goal of our research is to identify critical factors for effective and efficient after-sales service, and how to monitor them on a routine basis. In our research, the quality after-sales service consists of three dimensions, interactive quality, result quality, and physical environment quality. We set up variables for each dimension, which would measure from customer's perspective key determining factors in service delivery process. Instead of focusing on customer satisfaction aspect, we focused on how after-sales service factors contribute to addressing customer complaints. Additionally, our future research would aim to verify how customer's behavioral intentions are affected, as the resolution of consumer complaints becomes more successful when adjustment of relevant quality factors improves after-sales service quality.

• Asian Pacific Journal of Cancer Prevention
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• v.15 no.14
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• pp.5607-5609
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• 2014

Introduction: Although continuing education is necessary for practicing nurses, it is very difficult to organize traditional classes because of large numbers of nurses and working shifts. Considering the increasing development of mobile electronic learning, we carried out a study to compare effects of the traditional face to face method with mobile learning delivered as text messages by cell phone. Materials and Methods: Sixty female nurses working in our hospital were randomly divided into class and short message service (SMS) groups. Lessons concerning breast cancer screening were prepared as 54 messages and sent in 17 days for the SMS group, while the class group participated in a class held by a university lecturer of breast and cancer surgery. Pre- and post-tests were undertaken for both groups at the same time; a retention test also was performed one month later. For statistical analysis, the paired T test and the independent sample T test were used with SPSS software version 16; p<0.05 was considered significant. Results: Mean age and mean work experience of participants in class and SMS groups was $35.8{\pm}7.2$, $9.8{\pm}6.7$, $35.4{\pm}7.3$, and $11.5{\pm}8.5$, respectively. There was a significant increase in mean score post-tests (compared with pretests) in both groups (p<0.05). Although a better improvement in scores of retention tests was demonstrated in the SMS group, the mean subtraction value of the post- and pretests as well as retention- and pretests showed no significant difference between the 2 groups (p=0.3 and p =0.2, respectively). Conclusions: Our study shows that teaching via SMS may probably replace traditional face to face teaching for continuing education in working nurses. Larger studies are suggested to confirm this.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.9 no.5
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• pp.1031-1038
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• 2005

In this paper, we propose real-time 3D image converting architecture by a unit of pixel for 2D/3D compatible PC and LCD of cellular phone with parallax burier, and implement a system for overall display operation after designing a circuit based on FPGA. After digitizing anolog image signal from PC, we recompose it to 3D image signal according to input image type. Since the architecture which rearranges 2D image to 3D depends on parallax burier, we use interleaving method which mixes pixels by a unit of R, G, and B cell. The propose architecture is designed into a circuit based on FPGA with high-speed memory access technique and use 4 SDRAMs for high performance data storing and processing. The implemented system consists of A/D converting system, FPGA system to formatting 2D signal to 3D, and LCD panel with parallax barrier, for 3D display.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2008.10a
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• pp.455-458
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• 2008

Former times Information Technology generally has only depended on text or sound, while nowadays information is being moved through a variety of image media. Cell phone, TV and computer have been major elements of modem society as mediators using image signal. Therefore, image signal processing also has been treated importantly and done actively. The processing has been developed in many fields of digital image processing technologies as image data compression, recognition, restoration, etc. Noises are inevitably generated by using the signals during the processing, and typical types of the noise are Impulse(salt & pepper) and AWGN(Addiction White Gaussian Noise). To reduce the noise, various kinds of filters have been developed, and according to each noise, it is being used different filter each. However, the noise is not generated by one signal but by a complex. In this paper, I suggested an image filter to remove the complex noise, and compared with existing filters' methods for verification.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.33 no.11B
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• pp.1005-1012
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• 2008

According to an aging population has dramatically increased in over the world, silver care becomes more important than other field. In this paper, we design and implement an old age patient care system that allows a carer to instantly monitor the status of proteges and notifies emergency of a patient to a medical institute. The system uses RFIDs and infrared sensors implemented in embedded software to analyze the activity and movement detection of the elderly. And the home gateway allows easy integration with heterogeneous devices by employing OSGi that is a middleware standard for home gateways. We can verify the information on the activity per day and the activity per week by Web browsers and view realtime video on the elderly by Web Cam using the implemented system. The system also can send us cell phone messages and E-mail in case of emergency.

• Korean Journal of Agricultural and Forest Meteorology
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• v.3 no.3
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• pp.156-162
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• 2001

In order to monitor local climatic information, twelve automated weather stations (AWS) were installed in alpine area by the Alpine Agricultural Experiment Station, Rural Development Administration (RDA), at the field of major crop located in around highland area, and collected data from 1993 to 2000. Hourly measurements of air and soil temperature (underground 10 cm,20 cm), relative humidity, wind speed and direction, precipitation, solar radiation and leaf wetness were automatically performed and the data could be collected through a public phone line. Datalogger was selected as CR10X (Campbell scientific, LTD, USA) out of consideration for sensers' compatibility, economics, endurance and conveniences. All AWS in alpine area were combined for net work and daily climatic data were analyzed in text and graphic file by program (Chumsungdae, LTD) on 1 km $\times$ 1 km grid tell basis. In this analysis system, important multi-functionalities, monitoring and analysis of local climatic information in alpine area was emphasized. The first objective was to obtain the output of a real time data from AWS. Secondly, daily climatic normals for each grid tell were calculated from geo-statistical relationships based on the climatic records of existing weather stations as well as their topographical informations. On 1 km $\times$ 1 km grid cell basis, real time climatic data from the automated weather stations and daily climatic normals were analyzed and graphed. In the future, if several simulation models were developed and connected with this system it would be possible to precisely forecast crop growth and yield or plant disease and pest by using climatic information in alpine area.

• Journal of the Korea Society of Computer and Information
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• v.10 no.1 s.33
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• pp.167-174
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• 2005

With the progress of portable appliances such as cell phone and handhold PC, the popularization of Personal Area Network (PAN) and the diversification of services that are based on Personal Mobile Gateway (PMG) . To use home services at any time regardless of their Position, it needs a virtual home network that a home network and outside networks are finally integrated. Although interoperability among home appliances reached their service stage, research for services and middleware for new small scale network such as PAN is at an early stage. Traditional home network service/connection methods, terminal control schemes, and middlewares must be extended to accommodate PMG-based PAM. In this paper, we propose an integrated virtual home network Platform that guarantees seamless connections between home network and PAM. We also analyze indispensable functions and presents functions that should be added existent home gateway or home sewer by function.

• Journal of Digital Convergence
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• v.13 no.7
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• pp.367-372
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• 2015

Smartphone game market, smart phone appeared on the market and soon developed rapidly, generation change is happening. Generally, Smartphone games are only short-lived super cell's Clash of Clans is gaining popularity for over two years. So Clash of Clans this game with hold most characteristic elements of the defense and plunder on the subject analyzed the fun factor. In order to analyze the defense and plunder elements were prepared Clash of Clans and Kings of Thieves in cases. Two of the cases, depending on the fun theory Preparation, A sense of space, A solid core machanic, A range of challenge, A range of abilities required to solve the encounter and Skill required in using the abilities were evaluated in the fun factor analysis of defense and plunder elements.

• Journal of the Korea Society of Computer and Information
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• v.15 no.4
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• pp.75-82
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• 2010

At this time, our country's social welfare system for the handicapped is switching to increase independence, education is the most important. This study increases the quality of Visual handicapped people's life which have limit to learn and reduces their inconvenience which may occur during their independent school life through the development of the system which helps them safely to reach their destination by themselves using IT technologies in an educational institute which helps their ability to get information and be independent. This study supports Visual handicapped people to move safely by using cell phone which is necessary items for most modern people, RFID tags and white canes with antenna and reader which read the information installed in the raised blocks outside of school buildings and in the hall or aisle inside of buildings and inform the path by voice and vibration.

• Journal of the Korean Institute of Intelligent Systems
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• v.20 no.6
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• pp.825-830
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• 2010

Generally, the copy protection mark and 2D bar-code techniques are widely used for forgery protection in printed public documents. But, it is hard to discriminate truth from the copy documents by using exisiting methods, because of that existing 2D-barcode is separated from the copy protection mark and it can be only recognized by specified optical barcord scanner. Therefor, in this paper, we proposed the forgery protection tehchnique for discriminating truth from the copy document by using watermark inserted 2D-barcord, which can be accurately distinguished not only by naked eye, but also by scanner. The copy protection mark consists of deformed patterns that are caused by the lowpass filter characteristic of digital I/O device. From these, we verified the performance of the proposed techniques by applying the histogram analysis based on the original, copy, and scanned copy image of the printed documents. Also, we suggested 2D-barcord confirmation system which can be accessed through the online server by using certification key data which is detected by web-camera, cell phone camera.