• 제목/요약/키워드: business process performance

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지속적 프로세스 개선을 위한 성과 중심의 생애 주기 기반 비즈니스 프로세스 관리 프레임워크 (A Life Cycle-Based Performance-Centric Business Process Management Framework For Continuous Process Improvement)

  • 한관희
    • 한국콘텐츠학회논문지
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    • 제17권7호
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    • pp.44-55
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    • 2017
  • 최근에 많은 기업들이 기업 목표를 달성하기 위해 프로세스 혁신이나 개선을 지속적으로 꾀하고 있으며, 이를 지원하는 도구로 BPM (Business Process Management)이 많이 도입되고 있다. BPM의 생애 주기는 프로세스 진단, (재)설계 및 실행으로 이루어지는데, 모든 BPM 활동들은 성과 척도와 밀접한 관련을 갖고 운영되어야 한다. 본 논문의 목적은 프로세스 기반 성과 측정 모델과 통합된 생애 주기 기반 BPM 프레임워크를 제안하는 것이다. 제안 프레임워크에서는 BPM 전 생애 주기 동안 비즈니스 프로세스와 성과 척도가 체계적인 상관관계를 가지고 밀접하게 운영된다. 기업의 혁신이나 개선 담당자들은 제안 프레임워크를 사용하여 프로세스 진단 단계에서는 기업 성과에 가장 영향을 주는 프로세스를 용이하게 확인할 수 있고, 프로세스 (재)설계 단계에서는 새롭게 설계된 프로세스의 성과를 측정할 수 있으며, 프로세스 실행 단계에서는 성과 척도를 모니터하여 비즈니스 활동 들을 조정할 수 있게 된다.

모바일 사물인터넷을 적용한 도시철도 차량 상태기반 유지보수 프로세스 재 설계안 성과 분석 (Performance Analysis of Urban Railway Rolling Stock Condition-based Maintenance Process Redesign Applying Mobile-IoT)

  • 한현수;서경수;강태욱
    • Journal of Information Technology Applications and Management
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    • 제29권6호
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    • pp.63-80
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    • 2022
  • In this paper, we study structural changes and performance gains in condition-based maintenance process redesign when mobile IoT technology is embedded into urban railway rolling stock. We first develop condition-based maintenance To-Be process model in accordance with the IoT deployment scheme. Secondly, we draw upon theoretical framework of redesign process analysis to develop performance evaluation method suitable to predictive maintenance shift from As-Is ordinary maintenance practice. Subsequently, To-Be process performance evaluations are conducted adopting both the quantitative and qualitative method for time, cost, and dependability dimensions. The results ascertain the considerable benefits captured through detection abnormality prior to actual rolling stock failure occurrence, and details of performance improvements and enhancement of standardization level is revealed. The procedures and results presented in this paper offers useful insights in the fields of IoT economic analysis, condition based maintenance, and business process redesign.

국내 기업의 비즈니스 프로세스 아웃소싱 영향요인에 관한 탐색적 연구 : 프로세스의 지식강도와 정보기술지원 정도를 중심으로 (An Exploratory Study on The Factors Affecting BPO(Business Process Outsourcing) Performance of Domestic Firms: Focused on Knowledge Intensity and Degree of Informatization of Business Process)

  • 김정욱;박정훈;남기찬
    • 한국경영과학회지
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    • 제28권3호
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    • pp.149-168
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    • 2003
  • With the increase of global competition and the reduction of the lifecycle of business process, most leading companies begin to adopt BPO(Business Process Outsourcing), by outsourcing the whole or part of their business process to external service providers and focusing on their core capability, in order to enhance their core competency, In adopting BPO, it is an important decision-making issue that which part of process should be outsourced. So identifying core/non-core process among the business processes is a prerequisite for managing corporate capability and performance of outsourcing. In this study, by focusing on knowledge intensity and degree of informatization of the business process that are important factors in adopting BPO, we have analyzed the current status of BPO adoption of domestic firms and proposed several guidelines for adopting BPO.

ISO 9000 프로세스 접근법이 경영성과에 미치는 영향 (The Effectiveness of Process Approach of ISO 9000 for Business Performance)

  • 유춘번;김동진
    • 산업경영시스템학회지
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    • 제28권4호
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    • pp.124-133
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    • 2005
  • The purpose of this study is to analyze the effectiveness of process approach for business performance of a company certified with ISO 9000 : 2000 quality management system. The result of this empirical research were identified as follows. Documentation and an intelligence process appeared with a preference matter in an influence to reach to a business performance of a company through the organization which established a process approach. It reveals that the process approach of quality management system might affect positively for customer satisfaction, product qualify, financial results and cost reduction.

e-비즈니스 전략유형과 기업성과에 관한 연구 (A Study on The e-Business Strategy and Corporate Performance)

  • 김희철;문영자
    • 통상정보연구
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    • 제9권3호
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    • pp.33-57
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    • 2007
  • This study tests e-business performance difference of the inter group by strategy type through the cluster analysis, after confirming the linear relationship between the e-business strategy type and its performance. According to the result of the study the effect on the e-business performance reveals to differ by the e-business strategy type. That is to say, while the firm's information system performance, e-business realization and the inter group competition dominance are affected positively by the e-process strategy, web application strategy and customer attracting strategy. This confirms that the information system performance, the realization performance and the competition dominance are affected by e - business strategy type. The key factor leading to the success of e-business is the commitment of e-process strategy and web application strategy. For the case of the customer attracting strategy the result shows the importance of the strategy. In the cluster group analysis, the additional analysis, the effect is seen to be more powerful in the firm's information system performance, e - business realization and securing the competition advantage for the case of the multiple strategy than that of single one. Accordingly, the firm needs to adopt the multiple strategy suited for the characteristic of the firm rather than the single strategy.

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Relationship Between Innovation Activities and Business Performance: A Case Study in Indonesia

  • ARIF, Muhammad Ridwan;HASAN, Dahsan
    • The Journal of Asian Finance, Economics and Business
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    • 제8권4호
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    • pp.307-315
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    • 2021
  • The study aims to investigate the relationship between innovation activities and business process performance in higher education institution (hereinafter referred to as "HEI") context. The data was collected using a survey and later analyzed through Partial Least Squares Structural Equation Modelling (PLSSEM) and SmartPLS software. A total of 50 questionnaires were submitted from respondents representing vocational study program management located in Makassar, Indonesia. The findings show that two hypotheses discussed in this study fit the empirical data. Specifically, the results show that there is a positive relationship between innovation activities and business process performance, involving two types of innovation activities, which are exploration activities and exploitation activities, within HEIs. Explorative activity is firmly related to exploitative activity, which furthermore links to business process performance within the HEIs observed. The results confirm that exploration activity can stimulate and lead the HEIs management to generate exploitation activity. For instance, capabilities to absorb knowledge from the external institution may lead this institution to generate advanced academic processes, as well as more efficient and effective managerial processes. The study also signifies ambidexterity capacity, suggesting that it may lead HEIs management to formulate proper strategies in achieving better performance and gaining competitive advantage.

SEG 공정 적용에 따른 Tr 특성 연구 (The study on the Transistor Performance with SEG Process)

  • 이성호;강성관;최재복;유용호;송보영;안주현;노용한
    • 한국전기전자재료학회:학술대회논문집
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    • 한국전기전자재료학회 2007년도 하계학술대회 논문집 Vol.8
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    • pp.167-168
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    • 2007
  • Design Rule이 작아짐에 따라 Transistor performance 향상을 위한 여러 방안중 SEG 공정이 적용되고 있으며 이에 따른 Transistor 특성 연구 결과이다. SEG공정 적용시 SEG Profile에 따라 Transistor의 Short Channel Effect 열화가 발생하였고 그 원인은 Sidewall Facet발생으로 추정되며 이를 개선시 Tr 특성이 개선됨을 확인하였다.

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기업규모에 따른 정보기술 인력의 지식유형과 기업성과 간의 관계 (The Impact of IT Personnel Knowledge Type on Firm Performance: Moderating Effect of Firm Size)

  • 조세형;김기문
    • 한국정보시스템학회지:정보시스템연구
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    • 제17권4호
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    • pp.181-206
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    • 2008
  • This study aims to investigate the impacts of managerial and technical IT knowledges on firm's financial performance. Specifically, the study examines the following three effects between IT personnel knowledges and financial performance: (1) direct effect, (2) mediating effect of business process performance, and (3) moderating effect of firm size, between them. An empirical study resulted in the followings. First, both managerial and technical IT knowledges do not have direct influences on financial performance. Second, unlike technical IT knowledge, managerial IT knowledge indirectly affects financial performance through business process performance, confirming the mediating role of business process performance. Third, while technical IT knowledge produce no direct and indirect effect on financial performance regardless of firm size, managerial IT knowledge exerts significant impacts on financial performance although such effects represent some different patterns according to firm size. That is, in the smaller group, the association between managerial IT knowledge and financial performance is partially mediated by business process performance and in the larger group, that relationship fully mediated.

조직성숙수준에 따른 BPR 의 주요성공요인과 성과간의 관련성 연구 (An Exploratory Study on the Relationships between Critical Success Factors and Performance of BPR by Organizational Maturity Level)

  • 윤종수;한경수;한재민
    • Asia pacific journal of information systems
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    • 제7권2호
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    • pp.103-135
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    • 1997
  • Today, many organizations are reengineering themselves to develop new ways to thrive in a foreign and unforgiving business environment. However, it is reported that many companies involved in the project of business process reengineering are dissatisfied with their results. Therefore, we developed an exploratory framework based on three constructs such as critical success factors, organizational maturity level, and performance and applied these to help analyze current practice in business process reengineering. To proceed with our research, this paper was organized around two research questions in business process reengineering. We addressed: (1) To what extent does certain critical success factors correlate with performance? and (2) How does the relationships between critical success factors and performance differ by organizational maturity level? From the research results, we could find relationships between critical success factors(i.e., project management, change management, objective management) and performance, and could verify differences in performance of organizations grouped by organizational maturity level.

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Innovation Culture and Process in Mediating Human Capital Supply Chain on Firm Performance

  • MUAFI, Muafi;SISWANTI, Yuni;DIHARTO, Awan Kostrad;SALSABIL, Imanirrahma
    • The Journal of Asian Finance, Economics and Business
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    • 제7권9호
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    • pp.593-602
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    • 2020
  • The purpose of this study is to examine and analyze the effect of human capital supply chain on the firm performance mediated by innovation culture and innovation process on small- and medium-sized construction enterprises (SMEs) in Indonesia. A survey has been distributed to all construction SMEs that have direct involvement in construction work (contractors and subcontractors). The construction SMEs including medium- and small-scale construction services in three Provinces, namely, the special region of Yogyakarta, East Java, and Central Java. Through purposive sampling technique, primary data is collected by giving a questionnaire to the owner/manager of construction SMEs. The target sample in this study was 200 respondents who have been operating for a minimum of two years. 154 valid questionnaires could be processed. Data analysis uses structural equation modeling with AMOS 24. The results of the study conclude that there is a positive effect on human capital supply chain on firm performance mediated by innovation culture and innovation process, while innovation culture does not affect firm performance. In sum, the innovation culture mediates the relationship between human capital supply chain and firm performance, and the innovation process mediates the relationship between human capital supply chain and firm performance.