• Journal of Korean Society of Industrial and Systems Engineering
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• v.37 no.3
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• pp.75-81
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• 2014

To establish a new creative economy, the worldwide efforts have been made to wriggle out the old economic paradigm after the financial crisis of 2008. When it comes to the limitation of the viability. the start up companies have a high risk of failure. Therefore business incubator (BI) should carry out the role to improve their viability. As for the maximization of the effect on the business incubating services as move in companies, it is important for BI to increase the level of business incubating services by the systemic and scientific measurement. This study showed that the quality of the BI center services was measured by Kano analysis and the previous research as follows. First, BI quality attribute by Timko's customer satisfaction came out into the attractive qualities on the 14 items that amount to the 70% of 20 business incubating services items. It is desirable to perform the strategy for the satisfaction. Secondly, basic business incubating services were interpreted as the one-dimensional quality like incubating spaces, parking facilities, security facilities, industry technology development funds, and incubating managers. Finally, training and educational service was recognized as indifferent quality. Futhermore, the improvement and the limitation of this study as well as the interpretation of analysis results are also provided.

• Journal of Korean Society for Quality Management
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• v.41 no.2
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• pp.209-220
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• 2013

Purpose: This paper compares and discusses the influence on the quality classification of Kano's questionnaire which is used for the Kano model(Kano et al., 1984), the 3-point Likert-scale newly proposed by Kano and the 5-point Likert-scale presented in this study. Methods: For the comparison, the current study conducts a survey of 631 television viewers. The classification results of the three methods are then compared with those of direct classification which is adopted as a standard for classification of quality attributes. Results: The agreement rates between the results using conventional Kano's questionnaire and the results using direct classification is higher than the results using 3-point and 5-point Likert-scales. In addition, the attributes grouped as must-be or attractive in the direct classification appear to be classified as one-dimensional attributes in the Likert-scales. Conclusion: In comparison with the convensional Kano's questionnaire, the Likert-scale questions highly tend to classify the quatity attributes as one-dimensional. Although the classification results of the 3-point and 5-point Likert-scales are the same, the 5-point Likert-scale has the advantage to classify quality attributes in more detail.

• Journal of the Korean Society of Food Culture
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• v.34 no.3
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• pp.308-315
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• 2019

This study examined the service quality attributes of the CVS (Convenient Store) packed meal products by applying the Kano model. The main survey was conducted by a research company using an online survey in the form of a self-administered questionnaire. The 499 samples were limited to customers who had experienced CVS packed meal products within the last months. A total of 14 service quality attributes of the CVS premium packed meal products were categorized as four attractive qualities, one must-be quality, three one-dimensional qualities and six indifferent qualities. According to the Better and Worse quotient designed by Timko, 'coupon and sales promotion event', 'healthy menu configuration', and 'balanced nutrition' had higher levels of the Better coefficient. On the other hand, 'hygiene and cleanliness', 'the delicious food', and 'fresh ingredients' showed a higher Worse coefficient. The results also suggest that each service quality attribute is not a single dimension but a complex attribute. As a result, this research suggests that marketing practitioners should immediately identify consumer's changing perception of quality to attract new customers and prevent existing customers from leaving in the CVS premium packed meal products segment.

• International Journal of Automotive Technology
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• v.6 no.5
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• pp.507-511
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• 2005

Recently, many solution have been suggested to development of plastic products. Among many manufacturing technologies for plastic parts, the injection molding process is very attractive because of its low production cost and short cycle time. In this paper, the plastic ball seat of a ball joint, one of the essential components for automotive suspension or steering system, was studied to enhance its mechanical performance and durability by using PA66 that is reinforced polymeric plastic resin. But ball seat has some trouble in manufacture process. And strength of molded part is not enough to use. For the quality stabilization and reliability of injection molded parts, we designed the mold cavities through analytical simulation software and tested the mechanical performance for the injection molded ball-seat parts. After modification, tensile strength increases by about $13.5\%$. Strength and quality stabilization is improved.

• Proceedings of the KSRS Conference
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• 2003.11a
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• pp.1194-1196
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• 2003

Variations in soil physical and chemical properties can affect agricultural productivity and the environmental implications of crop production. These variations are present and may be important at regional, field, and sub-field (precision agriculture) scales. Because traditional measurements are time-consuming and expensive, reflectance-based estimates of soil properties such as texture, organic matter content, water content, and nutrient status are attractive. Soil properties have been related to reflectance measured with laboratory, in-field, airborne, and satellite sensors. Both multispectral and hyperspectral instruments have been used, with both natural and artificial illumination. Varying levels of accuracy have been obtained, with the best results (r > 0.95) using hyperspectral reflectance data to estimate soil organic matter and water content.

• Proceedings of the Safety Management and Science Conference
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• 2008.11a
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• pp.491-503
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• 2008

As customer needs become diversified, there are many efforts to develop creative ideas on the products to satisfy the customer requirement. Also it is very important to classify the customer requirement to the product's quality. According to the previous study, the idea of the products by collecting opinions and brainstorming is mainly studied in new product development. To create the attractive quality for the product, Kano model has commonly been used. However, the brainstorming in the stage of create ideas has the problem of lower linkage between purpose and idea and lower quality of new idea. Therefore, the paper suggests a way to invent more creative ideas by comparing forced connection method to the brainstorming that is applied to the Kano model.

• The Transactions of the Korean Institute of Electrical Engineers C
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• v.50 no.11
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• pp.581-588
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• 2001

This paper presents theoretical and experimental study on the quality-factor of the laterally oscillated electrostatic microactuator, driven by a lateral repulsive-force generated by the asymmetry of planar electric field. The quality-factor of the repulsive-force microactuator using a creeping flow model of the ambient air is evaluated. By filling the simulation results of damping force, we evaluate the dimensionless damping force, $\alpha$, thereby obtaining an analytical damping force, F, in the form of $F=\mu\; \alphaUL,\; where\; \mu,$ U and L denote the air viscosity, the velocity and the characteristic length of the movable electrodes. The measured quality-factor increases from 12 to 13 for the DC bias voltage increased from 60V to 140v. The theoretical quality-factor estimated from the creeping flow model increases from 14.9 to 18.7. Characteristics of quality-factor of the repulsive-force microactuator have been discussed and compared with those of the conventional attractive-force microactuator.

• Proceedings of the KWS Conference
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• 2003.05a
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• pp.81-83
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• 2003

The potential advantages of the hybrid welding process are improved weld penetration, enhanced gap tolerance, control of weld metal composition, and improved weld quality in comparison to laser or arc welding. Especially, the deep penetration of hybrid welding is very attractive in welding of thick plates. In this study, therefore, the influence of arc power in hybrid welding on detailed bead dimensions at different laser power levels was investigated.

• Proceedings of the IEEK Conference
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• 2000.07a
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• pp.35-38
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• 2000

Low bit rate image/video coding is essential for many visual communication applications. When bit rates become low, most compression algorithms yield visually blocking artifacts that highly degrade the perceptual quality, and post-processing approaches provide one attractive solution. In this paper, we provide simple and very efficient blocking artifacts reduction method using constrained random value addition. Our method is simple enough to be used for real-time post-processing of video.

• Journal of Intelligence and Information Systems
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• v.25 no.4
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• pp.89-103
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• 2019

Recently, various approaches to recommendation systems have been studied in terms of the quality of recommendation system. A recommender system basically aims to provide personalized recommendations to users for specific items. Most of these systems always recommend the most relevant items of users or items. Traditionally, the evaluation of recommender system quality has focused on the various predictive accuracy metrics of these. However, recommender system must be not only accurate but also useful to users. User satisfaction with recommender systems as an evaluation criterion of recommender system is related not only to how accurately the system recommends but also to how much it supports the user's decision making. In particular, highly serendipitous recommendation would help a user to find a surprising and interesting item. Serendipity in this study is defined as a measure of the extent to which the recommended items are both attractive and surprising to the users. Therefore, this paper proposes an application of serendipity measure to recommender systems to evaluate the performance of recommender systems in terms of recommendation system quality. In this study we define relevant or attractive unexpectedness as serendipity measure for assessing recommendation systems. That is, serendipity measure is evaluated as the measure indicating how the recommender system can find unexpected and useful items for users. Our experimental results show that highly serendipitous recommendation such as item-based collaborative filtering method has better performance than the other recommendations, i.e. user-based collaborative filtering method in terms of recommendation system quality.