• KSII Transactions on Internet and Information Systems (TIIS)
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• 제17권9호
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• pp.2529-2549
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• 2023

For effectively lowering down the risk of cyber threating, the zero-trust architecture (ZTA) has been gradually deployed to the fields of smart city, Internet of Things, and cloud computing. The main concept of ZTA is to maintain a distrustful attitude towards all devices, identities, and communication requests, which only offering the minimum access and validity. Unfortunately, adopting the most secure and complex multifactor authentication has brought enterprise and employee a troublesome and unfriendly burden. Thus, authors aim to incorporate machine learning technology to build an employee behavior analysis ZTA. The new framework is characterized by the ability of adjusting the difficulty of identity verification through the user behavioral patterns and the risk degree of the resource. In particular, three key factors, including one-time password, face feature, and authorization code, have been applied to design the adaptive multifactor continuous authentication system. Simulations have demonstrated that the new work can eliminate the necessity of maintaining a heavy authentication and ensure an employee-friendly experience.

• 한국프랜차이즈경영연구
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• 제11권3호
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• pp.7-18
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• 2020

Purpose: Recently, information on 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' can be obtained through various media such as TV, Internet search, and SNS, and the culture of finding and sharing them has become a trend. Since PZB's SERVQUAL, there have been many studies measuring service quality, leading to hotels, restaurants and coffee shops. These studies of service quality include product quality in the service quality dimension. Hotels, restaurants, and coffee shops are provided with intangible services while customers visit and stay, but 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' often stop by to buy products and return home. Therefore, the study on the effect of quality on customer behavior on 'Delicious Restaurants (Mat-zip)' should consider product quality separately. In this study, we want to study how each quality element affects the perceived value and response of customers by separating product quality and service quality. Research design, data, and methodology: This study tested the structural model of how the quality of products and services of famous bakeries affect customers' perceived value and response. As the quality factors, products, tangible services, and employee services were adopted, and perceived values adopted utilitarian and hedonic values, and customer responses adopted customer satisfaction and behavior intention. For this study, 203 survey data with experience using famous bakeries were analyzed using SPSS 22.0 and AMOS 22.0. Result: The research results are as follows. First, product quality positively influenced utilitarian value, hedonic value, and customer satisfaction, tangible service quality positively influenced utilitarian value, and employee service quality positively influenced hedonic value. Second, utilitarian value had a positive effect on behavioral intention, and hedonic value had a positive effect on customer satisfaction. Conclusions: In a famous bakery, it is basic that product quality should be given priority, and for customer satisfaction, employee service quality is half as important. In addition, for Behavior Intension (revisit by the customer), in addition to product quality, the quality of tangible services and employee services should be maintained at a quarter level.

• 동아시아식생활학회지
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• 제17권5호
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• pp.753-763
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• 2007

While the cognitive aspects of customer behavior have been a main subject of research, some researchers are now focusing on the emotional aspects. The influence of emotion on attitude and judgement has been accepted by many researchers, and most studies regarding emotion have focused on physical surroundings and emotional responses, based on Mehrabian & Russell's 1974 model. This study aimed to expand the scope of the model by including employee service. Here we examined the structural relationships between the physical surroundings and employee service of upscale restaurants, along with emotional response, and service loyalty. Physical surroundings and employee service were used as single factors, and we composed four different emotional responses: positive, negative, positive arousal, and negative arousal. While physical surroundings had impact on 'positive emotion' and 'positive arousal', Employee service had influence on 'negative emotion', and 'negative arousal' as well as 'positive emotion'. And 'positive emotion' and 'positive arousal' influenced service loyalty. Lastly, there was also a correlation between physical surroundings and employee service.

• 한국콘텐츠학회논문지
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• 제22권2호
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• pp.501-513
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• 2022

COVID-19 위기가 디지털 전환을 가속화하며, 혁신 능력이 기업에게 어느 시기보다 중요해졌다. 특히 IT기업간의 경쟁이 갈수록 치열해지고 있다. 포용적 리더십의 친근감은 직원들의 혁신행동과 직무성과 향상에 중요한 역할을 하며 기업의 발전과 경쟁력에 도움을 준다. 본 연구는 포용적 리더십이 직원의 혁신행동과 직무성과에 어떠한 영향을 미치는지, 그리고 그 과정에 직원의 발언 행동이 어떠한 매개역할을 하고 있는지에 연구목적을 두고 있다. 이러한 연구목적을 확인하기 위해 본 논문에서는 중국 IT기업에 근무하고 있는 직원을 대상으로 설문 조사를 실시하였다. 총 309개의 유효 설문이 사용되었고 수집된 데이터는 SPSS 26.0을 활용해 실증 분석하였다. 연구 결과는 다음과 같이 요약된다. 연구 결과, 1) 포용적 리더십이 혁신행동과 직무성과에 정의 영향을 미친다. 2) 직원 발언 행동이 혁신행동과 직무성과에 정의 영향을 미친다. 3) 직원 발언 행동이 포용적 리더십과 혁신행동 사이에 긍정적인 매개효과가 나타났다. 3) 직원 발언 행동이 포용적 리더십과 직무성과 사이에도 부분매개효과가 있다는 것을 확인하였다. 본 연구는 IT 분야 직원들의 혁신행동을 격려하고 성과를 개선하는 데 유용한 가이드라인이 될 것이라고 사료된다.

• 응용통계연구
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• 제22권3호
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• pp.463-477
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• 2009

본 연구는 최고경영자신뢰와 상사신뢰를 구분하고, 이러한 신뢰의 유형이 조직공정성과 종업원 행동 간의 관계에 미치는 매개효과를 구조방정식모형으로 검증하였다. 국내 18개 회사 4,055명을 대상으로 자기보고식 설문조사를 실시하고 AMOS 구조방정식 모형으로 분석하였다. 연구결과, 분배공정성과 절차공정성 모두 상사신뢰보다 CEO신뢰에서 높은 상관을 보였다. 또한 CEO신뢰와 상사신뢰는 조직공정성과 종업원 행동 간의 관계를 완전매개 하였다. 특히 절차공정성은 분배공정성 보다 CEO신뢰와 상사신뢰에 더 큰 영향을 미치는 것으로 나타났다. 그러나 신뢰의 유형이 종업원 행동에 미치는 영향은 차이가 없는 것으로 나타났다. 미지막으로 연구결과를 토대로 본 연구의 학문적 의의 및 실무적 시사점 그리고 제한점과 미래연구 과제에 대해 논의하였다.

• The Journal of Asian Finance, Economics and Business
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• 제8권4호
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• pp.1003-1012
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• 2021

This study aims to identify the relationship between human resource management practices, work engagement, and proactive behavior of health workers in Gia Lai Province in Vietnam. Based on theoretical frameworks of human resource management, work engagement, and proactive behavior, this study developed a research model and tested its relationship between human resource management practices, work engagement, and the proactive behavior of healthcare workers in Gia Lai Province. This research has used a mixed research method with qualitative and quantitative research. The quantitative research was conducted by survey with 232 health workers. The hypotheses were tested by using structural equation modeling (SEM). The findings showed that human resource management practices have a positive and significant influence on proactive behavior, which directly influences healthcare workers' work engagement. Besides, work engagement plays a role in mediating the influence of human resource management practices on proactive behavior. This research implies that health care organizations should pay more attention to human resource management practices to improve work engagement that assists in increasing employee proactive behavior. Efficient human resource management practices help boost work engagement and, initiality, improve the quality of health care services and minimize errors in treatments.

• International Journal of Advanced Culture Technology
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• 제8권2호
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• pp.48-57
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• 2020

This study aims to examine the impact of Korean paternalistic leadership under a hierarchical structure on employee voice and also to compare the differences in leaders' behaviors-authoritarian, benevolent, and moral, and the effects on employee voice between governmental organizations and Quasi-government organizations. The sample of governmental organizations includes 195 employees under job control from at least middle-range or higher managers at local governments and local police agencies in Daegu and Busan metropolitan. The other sample also includes 189 employees reporting directly to managers with job control in public enterprises and government-funded Korean institutes in the same cities. This study employs t-test and regression analysis to test presumed hypotheses. As the results of the analysis, there is a significant difference in authoritarian leadership between governmental organizations and Quasi-government organizations, but both benevolent and moral leadership are not. Benevolent and moral leadership are positively related to employee voice, but authoritarian leadership is not. Based on the analytical results, this research suggests the theoretical implications and the limitations on the applicability of paternalistic leadership into the Korean cultural context for an expanded understanding of leadership theory and practical implications for managers in terms of improvement of employee voice.

• 융합경영연구
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• 제10권2호
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• pp.15-22
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• 2022

Purpose: This study explores the effect of employee's growth needs strength on counterproductive work behaviors. Perceived job insecurity was also examined as a moderating variable on the relationship between the two variables. Research Design, data and methodology: This study collected 108 data samples from working individuals from South Korea. The Exploratory Factor Analysis (EFA) and the hierarchical regression analysis were used to analyze the data. Hierarchical regression analysis was performed using SPSS 24.0. Results: Our research results indicated that employee's growth needs strength has a negative effect on counterproductive work behaviors. Perceived job insecurity moderates the relationship between the two variables. Conclusions: Organizations should focus on creating growth opportunities for employees, since facilitating employee's growth need strength will counteract the desire to engage in behaviors that can be detrimental to the organization. and its members.

• 품질경영학회지
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• 제45권2호
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• pp.157-173
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• 2017

Purpose: This study analyzed the effects of employees' perception of fairness and organizational commitment on productive behavior in firms. In addition, we analyzed how the employment patterns(full-time vs part-time) of employees adjust the relationship of each variable. Methods: In order to carry out the research, we surveyed about 400 people working in domestic large corporations and global corporations and analyzed them empirically Results: According to the empirical analysis, Fairness perception has a positive (+) effect on organizational commitment and productive behavior, and organizational commitment has a positive (+) effect on employee's productive behavior. In particular, the relationship between fairness perception and organizational commitment and productive behavior varies according to the employee's employment pattern(full-time vs part-time). Conclusion: this study is to increase the organizational commitment of employees in the process of organizational socialization, to ensure fairness in procedures, distribution and interactions to drive productive behavior, Suggesting that employees should be provided motivation and welfare benefits without discrimination.

• 한국콘텐츠학회논문지
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• 제11권7호
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• pp.448-457
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• 2011

본 연구의 목적은 호텔기업 구성원의 팔로워십, 조직냉소주의, 조직시민행동의 관계를 검증하는 것이다. 이를 위해 서울지역 특1급 호텔기업 구성원을 대상으로 자료를 수집하여 빈도분석, 탐색적 요인분석, 신뢰성분석, 확인적 요인분석, 공분산 구조분석을 실시하였다. 분석결과를 살펴보면 첫째, 팔로워십의 구성요인 중 비판적 사고와 능동적 참여는 조직냉소주의와 유의한 영향관계를 나타냈지만 열정은 유의한 영향관계를 나타내지 않았다. 둘째, 조직냉소주의는 조직시민행동의 모든 구성요인과 유의한 영향관계를 나타냈다.