• Journal of Information Technology Services
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• v.16 no.3
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• pp.83-101
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• 2017

IT services are provided by many public institutions and companies in order to satisfy various needs of customers. As the modern IT systems become larger and more complex, it becomes more difficult for IT organizations to provide IT services. So, the IT organizations have applied or are planning to apply ITIL (Information Technology Infrastructure Library) in order to provide IT services systematically. The ITIL v3 was revised on July 2011 and have 5 categories, 37 processes, and 113 sub-processes. Therefore, it is known that it is very difficult to satisfy all processes of ITIL v3. If we can concentrate on the core processes of ITIL v3, we will be able to provide IT services more efficiently. The processes of ITIL v3 are defined as some processes influences other processes. Therefore, the core processes can be established using related techniques. We searched for previous research and related information, but we could not find any related research. In this study, we had applied the ANP (Analytic Network Process) techniques to find the core processes of ITIL v3. We expect that IT services will be provided more efficiently because we can be concentrate on the core processes of ITIL v3, which are the results of this study.

• Journal of Korean Society of Transportation
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• v.27 no.1
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• pp.191-200
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• 2009

This study develops composite indicators that is capable of estimating QOS (Quality of Service) of pedestrians by enhancing estimation for Level of Service in present transporting spaces for pedestrians that merely concerns quantitative indicators such as pedestrian flow rate, pedestrian stoppage. This paper conducts survey questionnaire to collect data. It utilizes AHP(Analytic Hierarchy Process) and ANP(Analytic Network Process). The main results show that: first, ANP is better analytic methods than AHP due to the fact that pedestrians feel repetition when they judge level of service. Second, qualitative factors such as pedestrian behaviors, maintenance, scenary for pedestrians and environments should be considered. Importance of qualitative factors is higher in residential area than other areas. I expect that using qualitative indicators and quantitative indicators is appropriate in order to estimate pedestrians' QOS.

• Journal of the Korean Operations Research and Management Science Society
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• v.24 no.4
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• pp.141-156
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• 1999

Recently expanded and enhanced software system inevitably demands serious managerial considerations on its maintenance cost. This study proposes a systematic and thorough assessment model for software development methods to the end of maintainability, incorporation ISO 9126 quality standards-based criteria. The Analytic Network Process (ANP) is employed in our model to find the effect of any dependency among the items of the criteria and the alternative methods. This study then applies the model empirically in order to evaluate the efficacies of the Structured Method and the Objected-Oriented Method. At first, this study performs the test on the existence and direction of any dependency under the three types of assumptions, and then determines the relative dominance of the two methods.

• Journal of the Korean Operations Research and Management Science Society
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• v.37 no.2
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• pp.73-88
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• 2012

Even though the final source selection of foreign weapon system purchase project in defense area is the most important phase, the standard evaluation index has not been developed. This paper provides an appropriate evaluation index using DEMATEL and ANP methods. First, the all possible evaluation criteria applied to the relevant previous literatures in domestic and overseas researches are derived and classified into groups. Second, DEMATEL method is used to determine the network structure representing the relations of cause and effect between groups and their sub-criteria. If isolated factors, not connected with other factors, are existed in the network structure, all factors except for the isolated ones are grouped as one large factor so that the independency between those ones is maintained. The weights of criteria are determined using AHP method if the criteria are independent relation and ANP method if the criteria are networked. The weights of higher and lower level criteria are then integrated and distributed as a point with respect to the decision making purpose. The developed evaluation index can be used as a standard one in various foreign weapon system purchase projects in defense area.

• Journal of Navigation and Port Research
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• v.32 no.8
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• pp.675-683
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• 2008

This paper develops a framework of combining Balanced Scorecard (BSC) and Quality Function Deployment (QFD) using Analytic Hierarchy Process (AHP) and Analytic Network Process (ANP) and evaluates the performance factors of container terminals using the framework. This study designs a BSC of container terminals and then transforms this into QFD in order to determine the priority of performance factors. This paper provides a modified QFD model and shows a causal relationship among perspectives of BSC to find out critical performance factors of container terminals. This modified QFD model is different from traditional models in that a correlation and relation matrix is presented. This combination of BSC and QFD with AHP and ANP helps to create more realistic and accurate representation of QFD models.

• Journal of the Korean Society of Manufacturing Process Engineers
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• v.15 no.5
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• pp.39-47
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• 2016

Nowadays, several welding processes are generally used to join parts together, and the materials are generally steel, aluminum, copper, stainless steel, and other difficult-to-weld materials. If a proper welding process is chosen, it is helpful for welding parts. However, there is no desirable technique for appropriately deciding on the welding process in the industry. Therefore, an appropriate method of selecting a welding process is needed for the novice worker in the industry. In this sense, a new analytic network process (ANP) technique is used for effective decision making in welding. By considering several criteria in ANP, a selection method is suggested to decide on the proper welding process. In the study, several criteria were considered for the proper welding of parts. By considering a matrix of prior interdependence effects among various welding processes, a decision-making method based on an ANP is accomplished using a weighting matrix, which is supposed to select an appropriate welding process. In addition, for appropriate decision criteria of the welding process, several factors, such as material, shape, precision, economics, and equipment, are used to accomplish the ANP algorithm. Moreover, the final weighting matrix is calculated following its ANP strategy. Furthermore, this decision-making technique is applied to both stainless razor spot joining and thick steel pipe joining. The results show its reliability and practicality, and the novice engineer and manager can use this technique to determine the best welding process.

• Journal of Computing Science and Engineering
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• v.4 no.1
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• pp.53-79
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• 2010

This study proposes a framework to investigate the factors of mobile web success in the context of e-commerce, and the relative importance of these success factors in selecting the most preferred mobile web. First, the Updated Delone and Mclean IS success model (2003) is chosen to extract significant mobile web success factors in the context of e-commerce. Second, it is extended through applying an Analytic Network Process (ANP) approach for investigating the relative importance of each factor and ranking alternative mobile webs in the context of e-commerce. The choice of success measure is a function of the context, which is the objective of this study. Thus, the present study is aimed at evaluating the success of an e-commerce mobile web by customizing measures of the Updated Delone and McLean IS Success model according to the context.

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2009.06a
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• pp.651-652
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• 2009

• Proceedings of the Korean Society of Precision Engineering Conference
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• 2009.06a
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• pp.17-18
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• 2009

• Journal of Internet Computing and Services
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• v.12 no.1
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• pp.85-98
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• 2011

Recently, the world faces a global environmental crisis by the increase of energy consumption and global warming. Since the crisis directly affects political, economic, social, and environmental areas, many countries prepare Green ICT policy to overcome it. However, although Green IT policy provides many benefits by solving environmental pollution and increasing energy efficiency, Korean government did not prepare measures by the policy. The purpose of this study is to suggest priorities of political goals for maximizing the efficiency after introducing Green ICT policy in Korea. Major variables are drawn for the analysis, and they are eco-friendliness, technology evolution, economic efficiency, energy efficiency, and stable supply of energy. The variables are suggested based on 'Low Carbon, Green Growth Act', then the survey was conducted to policy expert using AHP(Analytic Hierarchy Process) and ANP(Analytic Network Process) for prioritizing variables. As a result of the AHP, it is derived in the order of eco-friendliness, technology evolution, economic efficiency, energy efficiency, and stable supply of energy. The ANP result shows in the order of technology evolution, energy efficiency, economic efficiency, eco-friendliness, and stable supply of energy. The research is conducted to analyze the priorities of goals for Green IT policy, and the analysis results are possible to use as a practical guideline for establishing associated policies in the future.