• 유통과학연구
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• 제22권4호
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• pp.79-89
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• 2024

Purpose: This study aims to enhance airport service quality by examining their impact on brand image, advocacy, and mediating brand trust in the aviation service distribution sector. Research Design, Data, and Methodology: Using existing literature, we propose a structural model exploring the relationships between key components which are service quality, brand trust, brand Image and brand advocacy. An online survey, based on prior literature, was administered to 287 Koreans who have experienced using facilities or services at Incheon International Airport (IIA). Statistical analysis employed confirmatory factor analysis (CFA) and structural equation modelling (SEM). Results: Research findings show significant impacts of airport service quality on brand trust. Increased brand trust positively influences airport brand image and advocacy. Conclusion: The study emphasizes the aviation industry's potential to boost brand trust through improved airport service quality via users' interactions. Service quality is critical factors in building brand trust. The findings emphasize the critical role of service quality in fostering brand trust. It underscores the importance of user's satisfaction with service quality in fostering brand trust which can lead to brand image and brand advocacy. The aviation industry should formulate policies and strategies to enhance brand trust improved service quality, thereby improving brand image and brand advocacy.

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2009년도 세계 도시지반공학 심포지엄
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• pp.80-116
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• 2009

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2010년도 추계 학술발표회 3차
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• pp.31-36
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• 2010

This paper introduces a practical determination method for soil parameters adopted in the new performance based design code for port and harbour facilities in Japan. In the new port-design code, the depth profile of the derived values is modeled as the profile of the estimated values so as to be either the mean value or the regression line, then the correction factors are multiplied to the estimated value according to the coefficient of variation (if COV > 0.1) and the number of the data entries (if n < 10). The new port-design code is applied to the unconfined compression test results for the Hiroshima Port clay in order to evaluate the undrained shear strengths. From the discussion, it is emphasized that not only the statistic treatment but also the engineering judgment are required in the procedure of the soil parameter determination for the reliability design.

• 유통과학연구
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• 제18권1호
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• pp.27-34
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• 2020

Purpose : In the aviation industry, we will investigate the impact of users' acceptance of technology on their usage behavior and find out the factors that affect their acceptance of technology. We will expand the prior study to find out the impact of the self-service technology of Incheon Airport. Research design, data and methodology : Within the last six months, the survey was conducted on people using self-service technology at Incheon International Airport from July to August 2019. Part 307 of the valid questionnaires were used for this final analysis. The collected data were used to perform frequency, factor, reliability, and multiple regression analyses using the SPSS statistical package. Results : Individual aspects of external variables, service aspects and system aspects have been shown to affect usefulness and perceived ease of use. Also, perceived ease-of-use and usefulness have effects on users' intention to accept technology. Conclusions : The perceived easement and perceived usefulness of Incheon International Airport has been shown to affect self-service users. Increasing the user's self-efficiency and increasing the user's expectations for benefits, convenience, rapid processing, and minimal effort will have a positive meaningful effect on the intention of accepting the technology.

• 한국항공운항학회지
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• 제29권4호
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• pp.78-87
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• 2021

This study is to evaluate the applicability and performance of trapezoidal-shaped grooves on domestic airport runways. For this, the constructability, drainage performance, and friction resistance characteristics of trapezoidal-shaped grooves compared to square-shaped grooves were evaluated through test construction on pavement at Incheon Airport. As a result of the test construction, the trapezoidal-shaped grooves satisfies the required geometry standards and tolerance, and secured a macrotexture that was 25% improved compared to the square-shaped grooves. It was confirmed that trapezoid-shaped grooves secured drainage performance of more than 7-9%, and surface friction performance improved compared to existing grooves when the surface of the pavement was wet as the test speed increased in the dry state. In addition, after trapezoidal-shaped grooves was installed on the RWY 16R/34L of Incheon Airport, the friction coefficient was 0.84, which satisfies the design level of the new runway surface of 0.82 at the test speed.

• 대한안전경영과학회지
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• 제18권1호
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• pp.99-109
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• 2016

The types and characteristics of services that airport service systems provide have recently been diversified and specialized to meet various needs of users and their travelling activities. A service for the mobility handicapped is one of the newly demanded services. However, current services for them, which are provided by most of the Korean airports, are not sufficient to satisfy their needs. Additionally, there exist a lot of constraints in the use of those services, which makes it difficult for the mobility handicapped to use them effectively. Another problem is that a lot of the mobility handicapped do not even know that airports now offer services specialized for them. Considering that Korean airports have been recognized as a top-level service provider for about decades, it can be claimed that such an inferior quality of services for the mobility handicapped should be urgently improved. With this issue in mind, this study aims to propose an approach to improving the quality of airport services for the mobility handicapped. Firstly, we examined the actual conditions of the services for the mobility handicapped and identified the limitations of the current services, based on the results of literature review and questionnaire survey against the mobility handicapped and stakeholders of the services currently provided. Then we established a set of design improvement requirements and suggested several ways to improve the services for the mobility handicapped. Finally, we pointed out several issues to be resolved to design better specialized services for the mobility handicapped.

• 대한교통학회지
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• 제22권1호
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• pp.19-30
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• 2004

미래의 여객 수요가 예측이 되면, BHS 수요, 즉, 출발/환승/도착 수하물의 수, 시공되어야 하는 수송 라인의 수, 수하물을 항공기로 이동하는데 사용 되는 컨테이너의 수, 수하물 수취를 위한 수취대의 수 등이 반드시 산정되어 설계에 반영되어야 하므로 공항을 건설함에 있어 여객 수하물의 물동량을 산정하는 것은 중요한 분석 요소 중의 하나이다. 본 연구에서는 공항 설계 시 정확한 BHS 수요 산정을 하기 위하여 Time-based distribution table을 기반으로 하는 수학적 모델을 제안한다. BHS 수요가 산정 되면, 장비들의 실제 사양들(처리량 등)을 적용하여 관련 설비들의 적정 규모를 산정할 수 있다. 본 연구에 제시된 모델은 IIA(인천 국제 공항)의 운영 조건을 합리적으로 잘 반영하고 있고, 더욱이 장비들의 사양들은 최신의 자료들이므로 보다 효율적이고 현실적인 BHS 설계 및 설비 선정이 가능하다.

• 한국항행학회논문지
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• 제15권1호
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• pp.147-156
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• 2011

IATA(International Air Transport Association, 국제항공운송협회)를 중심으로 항공사 시스템과 연계하여 공항 탑승수속 및 보딩업무를 지원하는 공용시스템 국제 기술표준을 기존의 CUTE(Common Use Terminal Equipment)에서 개선된 CUPPS(Common Use Passenger Processing Systems)로의 전환을 추진 중이다. IATA는 향후 공항 공용시스템의 CUPPS 전환 시 탑승수속 및 보딩업무 관련 각종 장비에 대한 표준 인터페이스 구현 및 항공사 어플리케이션 인증을 통해 항공사의 공용시스템 관련 개발 및 유지보수 비용이 감소될 것으로 예상하고 있다. 인천국제공항은 동북아 주요 공항들과 항공사 유치를 위해 치열하게 경쟁하고 있는 상황에서 항공사의 비용절감 효과를 기대할 수 있는 공항 공용시스템의 CUPPS 전환은 필수적이다. 이에 본 연구에서는 CUPPS 국제 기술표준을 기반으로 사용자의 요구사항에 따라 다양한 기능을 지원할 수 있는 인천국제공항의 컴포넌트(Component) 기반 차세대 공용여객처리시스템의 설계와 구현방안을 제시한다.

• 유통과학연구
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• 제16권11호
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• pp.47-56
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• 2018

Purpose - In this research, the expectation level of service of Incheon International Airport was investigated. Service expectation level is critical to the customers' satisfaction and should be managed. Regarding the expectation level of service, the concepts have been defined and introduced by some researchers including Zeithaml, Berry, and Parasuraman (1993). However, due to the difficulties of measuring the level, researches on the expectation level of service have been limited. The main reason of difficulties of measuring the effects is that desired service, adequate service, perceived service, predicted service which are the conceptual components of the expectation level of service are psychologically described concepts and thus are hard to set up standards and to measure numerically. All that one can discern is that desired service level is higher than adequate service level or perceived service level is lower than predicted service level under the certain conditions, etc. Research design, data, and methodology - In this research, the level of service and factors affecting the level are investigated using the case of an Airport. The main idea of research is to investigate whether a supposed factor that is alleged to affect the expected service level is working empirically. The supposed factor is service provider's promise to provide certain level of service to customers. Results - The research results can be summarized as follow. First, service provider's promise, in this case the Airport's Service Quality Award by Airports Council International which can be regarded as objective promise to provide the certain level of service to customers is turned out to be influential to factors affecting expectation level of service. Second, service provider's promise affects to move the customers' expectation level of service upward especially the service of delivering the necessary information to customers in the airport correctly and swiftly. Conclusions - The implications of the research results are, first, customers' expectation level of service in influenced by service provider's promise, second, airport's service award increases the level of customers' service level and as a result for the airport to meet the customers' expectation level of service more efforts should be made.

• 유통과학연구
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• 제17권5호
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• pp.29-37
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• 2019

Purpose - This paper analyzes the effects of the SST characteristics at airports on behavioral intention through technology acceptance and customer satisfaction, and presents a strategic plan for introducing SSTs to airports providing differentiated services. Research design, data, and methodology - We examine the role of airport self-service characteristics and access the influence of the Technology Acceptance Model (TAM) on both customer satisfaction and behavioral intentions towards SSTs. To do this, a survey is conducted with passengers having used self-service technologies(SSTs) at Incheon International Airport. A total of 400 questionnaires are then analyzed using structural equation modeling. Results - According to the results, of the self-service characteristics, customer satisfaction and behavioral intention were affected by optimism through perceived ease of use, perceived usefulness, and perceived enjoyment and by innovativeness and insecurity through perceived ease of use. Conclusions - According to the results of the study, the purpose of using TBSS in the airport is to save time and convenience. Therefore, it is necessary to closely analyze the differences in technology acceptance by age and generation, increase user self-efficacy, increasing satisfaction through effective management of cognitive and emotional waiting time will have a positive impact on behavioral intentions.