Empirical Study on the Determinants of Service Quality Deterioration of Taxi Industry : Based on Traffic Accidents by Taxi in Seoul (택시서비스 품질 저하의 선행요인들에 관한 실증적 연구 : 서울지역 택시의 교통사고율을 중심으로)
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- Journal of the Korean Operations Research and Management Science Society
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- v.40 no.4
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- pp.83-105
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- 2015