• 한국조리학회지
• /
• 제20권5호
• /
• pp.106-110
• /
• 2014

Little is known about the impact of ambience on customers' emotions, satisfaction, and word of mouth recommendation within the context of coffee shops. This study examined the relationships among ambience, emotions, customer satisfaction, and word of mouth recommendation in a coffee shop setting. A total of 303 visitors at 5 coffee shops in a Southwestern state in the U.S. completed questionnaires. Utilizing a structural equation modeling technique, this study demonstrated that ambience significantly influenced emotions and customer satisfaction. In addition, emotions significantly affected customer satisfaction and word of mouth recommendation.

• 대한가정학회지
• /
• 제47권1호
• /
• pp.13-24
• /
• 2009

The purpose of this study was to examine the effects of banking service quality on consumer satisfaction and positive word-of-mouth. A total of 330 bank consumers were investigated between Sept. 11 and Oct. 11, 2006. After sorting through the data, the responses of 299 consumer ( > 24 yrs old) were used for analysis. SERVPERF, the performance component of the Service Quality scale (SERVQUAL), was used to measure the four dimensions of reliability, responsiveness/empathy, assurance, and tangibles. Responses were partitioned by age and gender. The major findings were as follows; The effect of service quality by SERVPERF on consumer satisfaction and positive word-of-mouth did not differ according to gender. However, positive recommendation in males was directy related to the technical quality evaluate. In females, higher the functional quality evaluate was directly related to higher positive word-of-mouth recommendation. The effect of service quality by SERVPERF on consumer satisfaction was not revealed differently according to age. However, with respect to respondents under the age of 45, tangibles and assurance had a positive relationship with word-of-mouth recommendation. Furthermore, the higher the functional quality evaluate, the higher the level of positive word-of-mouth. Responsiveness/empathy was the most significant factor on positive word-of-mouth recommendation in respondents over the age of 45. In this age group, the higher the technical quality evaluate, the higher the level of positive word-of-mouth recommendation. These results have implications for banking service managers, particularly in improving service quality to increase consumer satisfaction and positive word-of-mouth. Future research is needed to replicate this study using more broad and representative samples in order to test the generalization of these findings.

• 디지털융복합연구
• /
• 제18권1호
• /
• pp.301-307
• /
• 2020

최근 추천 시스템은 5G 시대의 시작과 동시에 여러 분야에서 도입하고 있으며, 주로 도서나 영화, 음악 분야의 서비스에서 크게 두각을 나타내고 있다. 그러나 이러한 추천 시스템에서 사용자마다 선호하는 정도가 주관적이고, 불확실하여 정확한 추천 서비스를 제공하기가 어렵다. 추천 시스템의 성능을 향상시키기 위해서는 많은 양의 학습 데이터가 필요하며, 추론 기술이 보다 정확해야 한다. 이러한 문제점을 해결하기 위하여 본 연구에서는 Fuzzy-AHP와 Word2Vec 학습 기법을 이용한 영화 추천 시스템을 제안하였다. 본 시스템에서는 사용자의 선호도를 객관적으로 예측하기 위해 Fuzzy-AHP를 사용하였으며, 스크레이핑한 데이터를 분류하기 위해 Word2Vec 학습 기법을 사용하였다. 본 시스템의 성능을 평가하기 위해 그리드 서치를 이용하여 Word2Vec 학습 결과의 정확도를 측정하였고, 그 후 본 시스템이 예측한 평점과 관객들이 평가한 영화의 평점 간 차이를 비교하였다. 그 결과 최적의 교차 검증 정확도가 91.4%로 우수한 성능을 나타내었으며, 예측한 평점과 관객들이 평가한 영화의 평점 간 차이를 Fuzzy-AHP 시스템과 비교한 결과 10% 정도 우수함을 확인할 수 있었다.

• 통합자연과학논문집
• /
• 제14권4호
• /
• pp.183-188
• /
• 2021

Collaborative filtering is one of the commonly used methods in the web recommendation system. Numerous researches on the collaborative filtering proposed the numbers of measures for enhancing the accuracy. This study suggests the movie recommendation system applied with Word2Vec and ensemble convolutional neural networks. First, user sentences and movie sentences are made from the user, movie, and rating information. Then, the user sentences and movie sentences are input into Word2Vec to figure out the user vector and movie vector. The user vector is input on the user convolutional model while the movie vector is input on the movie convolutional model. These user and movie convolutional models are connected to the fully-connected neural network model. Ultimately, the output layer of the fully-connected neural network model outputs the forecasts for user, movie, and rating. The test result showed that the system proposed in this study showed higher accuracy than the conventional cooperative filtering system and Word2Vec and deep neural network-based system suggested in the similar researches. The Word2Vec and deep neural network-based recommendation system is expected to help in enhancing the satisfaction while considering about the characteristics of users.

• 한국조리학회지
• /
• 제12권2호
• /
• pp.73-87
• /
• 2006

The purpose of this study is to investigate if recommendation selling (methods of recommendation selling, a key word used for recommendation, and employee attitude) influences the customers' menu decision. The results of the study are as follows: 'Menu picture' and 'explanation by word' among the tools used by employees for recommendation were found to influence customers' menu decision. The words such as 'new menu' and 'special only today' used by employees for recommendation were found to influence customers' menu decision. Employees' attitude elements such as 'interesting explanation', 'dressed up tidy', 'strong intention', and 'patience' were found to influence customer's menu decision. 'Recommendation selling' in the food and beverage industry means 'employees help customers make a good decision on food and beverage service'. This study makes an important contribution to the food industry in terms of providing substantial marketing strategies.

• 한국인터넷방송통신학회논문지
• /
• 제22권5호
• /
• pp.171-176
• /
• 2022

최근 딥러닝 기술의 발전과 함께 추천 시스템의 영역도 다양해졌다. 본 논문은 학습률 향상을 위한 알고리즘을 연구하였으며 Word2Vec 모델의 성능 특징과 비교를 통해 단어에 따른 유의어 결과를 연구하였다. 문제 추천 알고리즘은 Word2Vec 모델의 특징인 텍스트 간 의미 반영 및 유사성 테스트를 통해 표현된 값으로 구현됐다. Word2Vec 의 학습 결과를 통해 텍스트 유사도 값을 이용해 문제 추천을 진행하였으며 유사도가 높은 문제를 추천할 수 있다. 실험 과정에서 정량적인 데이터양으로는 정확성이 낮아지는 결과를 보았으며 데이터 셋의 데이터양이 방대할수록 정확성을 높일 수 있음을 확인하였다.

• 한국정보시스템학회지:정보시스템연구
• /
• 제27권4호
• /
• pp.71-96
• /
• 2018

Purpose Recently, social interest in the convergence research is at its peak. However, contrary to the keen interest in convergence research, an infrastructure that makes it easier to recruit researchers from other fields is not yet well established, which is why researchers are having considerable difficulty in carrying out real convergence research. In this study, we implemented a researcher recommendation system that helps researchers who want to collaborate easily recruit researchers from other fields, and we expect it to serve as a springboard for growth in the convergence research field. Design/methodology/approach In this study, we implemented a system that recommends proper researchers when users enter keyword in the field of research that they want to collaborate using word embedding techniques, word2vec. In addition, we also implemented function of keyword suggestions by using keywords drawn from LDA Topicmodeling Algorithm. Finally, the UI of the researcher recommendation system was completed by utilizing the collaborative messenger Slack to facilitate immediate exchange of information with the recommended researchers and to accommodate various applications for collaboration. Findings In this study, we validated the completed researcher recommendation system by ensuring that the list of researchers recommended by entering a specific keyword is accurate and that words learned as a similar word with a particular researcher match the researcher's field of research. The results showed 85.89% accuracy in the former, and in the latter case, mostly, the words drawn as similar words were found to match the researcher's field of research, leading to excellent performance of the researcher recommendation system.

• 한국멀티미디어학회논문지
• /
• 제22권2호
• /
• pp.250-259
• /
• 2019

Big data processing technology and artificial intelligence (AI) are increasingly attracting attention. Natural language processing is an important research area of artificial intelligence. In this paper, we use Korean news articles to extract topic distributions in documents and word distribution vectors in topics through LDA-based Topic Modeling. Then, we use Word2vec to vector words, and generate a weight matrix to derive the relevance SCORE considering the semantic relationship between the words. We propose a way to recommend documents in order of high score.

• 한국컴퓨터정보학회논문지
• /
• 제24권2호
• /
• pp.9-16
• /
• 2019

Computer-Assisted Pronunciation Training system is considered to be a useful tool for pronunciation learning for students who received elementary level English pronunciation education, especially for students who have difficulty in correcting their pronunciation in front of others or who are not able to receive face-to-face training. The conventional Computer-Assisted Pronunciation Training system shows the word to the user, the user pronounces the word, and then the system provides phoneme or audio feedback according to the pronunciation of the user. In this paper, we propose a Computer-Assisted Pronunciation Training system that can practice on the varying pronunciation according to positions of adjacent phonemes. To achieve this, the proposed system is implemented by recommending a series of words by focusing on adjacent phonemes for simplicity and clarity. Experimental results showed that word recommendation considering adjacent phonemes leads to improvement of pronunciation accuracy.

• 품질경영학회지
• /
• 제49권1호
• /
• pp.17-29
• /
• 2021

Purpose: During 2015-2019, the average amount of political donation to the national assembly members in Korea was 1,000 won per person. Despite its benefits such as receiving tax credits, the donation system has not been actively practiced. This paper aims to promote political donations by suggesting a recommendation system of national assembly members by analysing the bills they proposed. Methods: In this paper, we propose a recommendation system based on two aspects: how similar the newly proposed or ammended bills are to the sponsors' interest (similarity index) and how much effort national assembly members put into those bills (intensity index). More than 25,000 bills were used to measure the recommendation quality index consisted with both the similarity and the intensity indices. Word2vec was used to calculate the similarity index of the bills proposed by the national assembly member to the sponsor's interest. The intensity index is calculated by diving the number of newly proposed or entirely revised bills with the number of senators who took part in those bills. Subsequently, we multiply the similarity index by the intensity index to obtain the recommendation quality index that can assist sponsors to identify potential assembly members for their donation. Results: We apply the proposed recommendation system to personas for illustration. The recommendation system showed an average f1 score about 0.69. The analysis results provide insights in recommendation for donation. Conclusion: n this study, the recommendation system was proposed to promote a political donation for national assembly members by creating the recommendation quality index based on the similarity and the intensity indices. We expect that the system presented in this paper will lower user barriers to political information, thereby boosting political sponsorship and increasing political participation.