• ETRI Journal
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• v.30 no.5
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• pp.634-643
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• 2008

One of the ubiquitous technology fields that have received the most attention recently from technology communities worldwide is mobile radio frequency identification (RFID). Mobile handsets loaded with RFID readers enable the identification and retrieval of information on RFID tagged objects. In Korea, a variety of mobile RFID services are currently being piloted, and their commercial roll-out looks imminent. The goal of this study is to propose, ahead of the commercial launch of mobile RFID services, a customer satisfaction index (CSI) model for this service category and to then measure the CSI to derive practical implications for their providers and pointers related to the improvement of service. A web survey was conducted on Korean mobile phone subscribers who had participated in a mobile RFID pilot program. Using the results of this survey, we tested the CSI model and its hypotheses by employing a partial least-squares-based structural equation model analysis and calculated the index. We further conducted an importance-performance analysis in order to provide insights that may be useful for improving the quality of mobile RFID services.

• The Korean Journal of Health Service Management
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• v.13 no.4
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• pp.1-8
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• 2019

Objectives: This study is prepared to understand the past of the KJHSM (Korean Journal of Health Service Management), to analyze the papers in the KJHSM, to identify the research trends during 2007~2018, and to help the future development of research. Methods: The data for the objectives was collected major KCI index and key words of the articles in KCI web site. Results: The KJHSM has good performaces that KCI IF(2 year) is 0.98, Centrality Index(3 Year) is 1.188, Immediacy index is 0.19, and Self Citation Rate(2 Year) is 25.81. Conclusions: In order to improve the academic quantity and quality in the KSHSM, we will need the vision to corporate and participate through more good research results and performance with desirable ethic value.

• Journal of the Semiconductor & Display Technology
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• v.9 no.3
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• pp.17-21
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• 2010

As the compact and easily accessible handheld devices, such as cellular phones and MP3 players equipped with image acquisition functionality, are becoming widely available among common users, various applications of images are rapidly increasing. Image related services and software such as web-based image presentation and image manipulation for personal or commercial purpose enable users to view contents of remote image archive and to manipulate enormous amount of images in local or network based storage as well. It is necessary for users to identify the images efficiently so that the same images are perceived as one physical entity instead of recognizing them as different images as the trends are getting stronger. In order to support this environment, we propose a method that generates image identifiers or indexing for images within a solid and efficient manner. The proposed image identifier utilizes multiple index values. The integration of component index values creates a unique composite value that can be used as a file name, file system identifier, or database index. Our experimental results on generation of constituent index values have shown favorable results.

• The Journal of Asian Finance, Economics and Business
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• v.9 no.1
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• pp.93-103
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• 2022

The main purpose of this study was to gauge the patient satisfaction index and subsequently discuss the Importance-Performance (IP) matrix analysis of the inpatient services in the context of the private hospital setting. The Malaysian Customer Satisfaction Index Model was employed as the theoretical framework for the above purposes. This study involving 242 patients in Malaysian's private healthcare sector used a Web-based survey as the main method of data collection. Partial least square structural equation modeling (PLS-SEM) was utilized for data analysis. Using Fornell et al. (1996)'s formula, the resulting patient satisfaction index was slightly lower than the "very satisfied" category, the target level required for positioning as one of the world's premier medical tourism players. The IP matrix showed that medical quality is the main competitive advantage of the private hospitals that can propel their growth in the global healthcare marketplace. The results also indicate that outcome quality, patient rights, and privacy, and service quality are the three quality domains that need to be prioritized for further improvement. On the other hand, the servicescape quality domain needs to be strategized as the unique selling proposition as the performance of the private hospitals in this regard is already extremely good.

• Archives of Plastic Surgery
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• v.38 no.6
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• pp.740-746
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• 2011

Purpose: In the treatment of the unilateral cleft lip nasal deformities, the correction of the low-nostril height and short-columella are very difficult problems. We report the treatment outcomes of web uni-limb Z-plasty used for correction of unilateral cleft lip nasal deformities by using photographic analysis. Methods: A total of 36 patients with unilateral cleft lip nasal deformities were enrolled in this study, who underwent web uni-limb Z-plasty and were followed up for at least 6 months. First, a triangular flap was made on the medial side of alar-columella web. The nostril apex of cleft side was corrected to a higher point compared to noncleft side by 2 mm. The flap was transposed into the defect of the vestibule. To reduce the bulging of the flap, horizontal cinching sutures were added. Postoperative outcomes were evaluated by using photographic analysis. 2 indices and 1 angle were measured on their photographs taken before and after the surgery. Symmetry was also evaluated by means of the noncleft side to cleft side index. For anthropologic assessment, observers described postoperative outcomes, using Ordinary Scale Method. Results: The postoperative values obtained in photographic analysis improved compared to preoperative ones. More improving anthropologic assessment was shown in post-than pre-operative. Conclusion: Although, further long term follow up is needed, we found this technique to be an effective procedure to the symmetry of nostril apex level and the lengthening of columella in the unilateral cleft lip nasal deformities.

• Journal of the Ergonomics Society of Korea
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• v.27 no.4
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• pp.109-117
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• 2008

Compared to the existing PC which uses a mouse and a keyboard, the touchscreen-based portable PC allows the user to use fingers, requiring new operation methods. However, current touchscreen-based web browser operations in many cases involve merely having fingers move simply like a mouse and click, or not corresponding well to the user's sensitivity and the structure of one's index finger, making itself difficult to be used during walking. Therefore, the goal of this study is to develop finger gestures which facilitate the interaction between the interface and the user, and make the operation easier. First, based on the frequency of usage in the web browser and preference, top eight functions were extracted. Then, the users' structural knowledge was visualized through sketch maps, and the finger gestures which were applicable in touchscreens were derived through the Meaning in Mediated Action method. For the front/back page, and up/down scroll functions, directional gestures were derived, and for the window closure, refresh, home and print functions, letter-type and icon-type gestures were drawn. A validation experiment was performed to compare the performance between existing operation methods and the proposed one in terms of execution time, error rate, and preference, and as a result, directional gestures and letter-type gestures showed better performance than the existing methods. These results suggest that not only during the operation of touchscreen-based web browser in portable PC but also during the operation of telematics-related functions in automobile, PDA and so on, the new gestures can be used to make operation easier and faster.

• Proceedings of the KAIS Fall Conference
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• 2003.11a
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• pp.185-190
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• 2003

Due to the rapid growth of Internet, means of communication with customers in a traditional customer support environment such as telephone calls are being replaced by mainly e-mail in a Web-based customer support system. Although such a Web-based support is efficient and promises potential benefits for firms, including reduced transaction costs, reduced time, and high quality of support, there are some difficulties associated with responding to many types of customer’s inbound e-mails appropriately .As many types of e-mail are received, considerable attention is being paid to methods for increasing the efficiency of managing and responding e-mails. This research proposes an intelligent system for managing customer’s inbound e-mails in organizations by applying case based reasoning technique for responding to various customers' inbound e-mails more effectively. In this approach, a case is represented as a frame-typed data structure corresponding to an inbound e-mail, keywords, and its reply e-mail. In the retrieval procedure, keywords and affinity set is developed to index a case, and then the case is represented as a vector, a case vector. Also, cosines value is calculated to measure the similarity between a new inbound e-mail and the cases in the case base. In the adaptation procedure, we provide several adaptation strategies to adapt and modify the retrieved case. The strategies guide to make an outbound e-mail using product databases, databases for customer support, etc. Additionally, the Web-based system architecture is proposed to implement our methodology. The proposed methodology and system will be helpful for developing more efficient Web-based customer support.

• Journal of the Korea Computer Industry Society
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• v.4 no.12
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• pp.1103-1111
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• 2003

Information retrieval system with indexing system matching single keyword is simple and popular. But with single keyword matching it is very hard to represent the exact meaning of documents and the set of documents from retrieval is very large, therefore it can't satisfy the user of the information retrieval systems. This paper proposes a phrase-based indexing system based on the phrase, the larger syntax unit than a single keyword. Web documents include lots of syntactic errors, the natural language parser with high Quality cannot be expected in Web. Partial trees, even not a full tree, from fully bottom-up parsing is still useful for extracting phrases, and they are much more discriminative than single keyword for index. It helps the information retrieval system enhance the efficiency and reduce the processing overhead.

• Journal of Information Management
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• v.38 no.3
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• pp.59-80
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• 2007

In this study, we analyzed the web site navigation of law school libraries in terms of global, local, context, support navigation. The recommendations for good web site design were as follows. First, global navigation should provide the consistent navigation and be able to access to the important site and function. Second, quick links of local navigation need to provide the movement of scroll bar. The number of menu and type of link in context navigation should provide the least number. Finally, the site map and index should provide with qualified contents and minimal errors.

• Journal of Communications and Networks
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• v.8 no.3
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• pp.330-338
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• 2006

Many web cache systems and policies concerning them have been proposed. These studies, however, consider large objects less useful than small objects in terms of performance, and evict them as soon as possible. Even if this approach increases the hit rate, the byte hit rate decreases and the connections occurring over congested links to outside networks waste more bandwidth in obtaining large objects. This paper puts forth a client-cluster approach for improving the web cache system. The client-cluster is composed of the residual resources of clients and utilizes them as exclusive storage for large objects. This proposed system achieves not only a high hit rate but also a high byte hit rate, while reducing outgoing traffic. The distributed hash table (DHT) based peer-to-peer lookup protocol is utilized to manage the client-cluster. With the natural characteristics of this protocol, the proposed system with the client-cluster is self-organizing, fault-tolerant, well-balanced, and scalable. Additionally, the large objects are managed with an index based allocation method, which balances the loads of all clients well. The performance of the cache system is examined via a trace driven simulation and an effective enhancement of the proxy cache performance is demonstrated.